Chalets à Santa Ana Pueblo

« I enjoyed the clean room with a good view. »

« The breakfast is standard for express hotels, but is better (warmer, eggs and bacon more flavorful) than many I’ve experienced. It was good. Room heater/air conditioner is dated and dials did not have markings. Smelled like hot dust or something in the heater when I set heat high, the room was chilly. Turned dial to darker faded pink or red from bluish and clicked to different positions of the fan dial trying to get a comfortable temp. I gave up and let the room stay cooler than I...

« Bon accueil, chambre propre, petit déjeuner simple mais complet. Point négatif, la caution de 50$ prélevée sur ma carte et qui devait être remboursée lors du checkout, ne l'est toujours pas. J'espère qu'elle va l'être bientôt. Pas très professionnel de la part de la direction. »

« I paid the extra charge for the breakfast when I booked the room, then I was charged again for the breakfast upon check out, I brought it to the attention of the Manager and he said “oh you’re exactly right, I will adjust that right now”, he did not, had to call again to get the charge reversed. The attendant that checked me in was not professional, burping while he discussed the room direction. The breakfast attendant was rude, only one of us ate breakfast, yet paid for two. It was...

« Hôtel très agréable, propre et calme. Le personnel très accueillant »

« Our room had a musty smell and the bed was hard, so we did not want to stay the extra night. It was too late for us to find a new place to stay. I will say even though we had 2 nights booked through a 3rd party you were willing to not charge us for the second night. That was helpful. We enjoyed the onsite restaurant too. »

« Very good customer service. Only Burger King close by by walking. 30 minutes walk to the balloon festival though which is great »

« The stay was good. They allow dogs so prepare for howling or barking at 3 am. Most of the staff was great. I did have trouble getting my receipt from the girl in the morning which is super for frustrating as it was a work trip. »

« Personnel très agréable »

« Very basic. Tub/shower was not very clean and water pressure was minimal. Wouldn’t stay here again. »

« I usually appreciate Tru but his hotel in ABQ is very far from the usual standards of comfort of the others sisters locations of Tru hotels. First, staff is managed by Randi who has absolutly nothing to do with clients satisfaction. A intensive training to understand basics commercial behaviour seams necessary for this team... That's the first time I observe a no- solution manager in a Tru... Second, a gas station Maverick is just in front of the entrance and the hotel is just located at...