Extérieur

Avis sur The Village Inn Hotel

2.5 out of 5
The Village Inn Hotel
Carr. 858 Sector Cacao Km 2.8, Carolina

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 117 avis sur 275." "
Note des voyageurs de 8 (Bien), d’après 88 avis sur 275." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 275." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 275." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 275." "

8,8/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Nicolas

Séjour de 1 nuit en janvier 2024
Réponse de The Village le 20 févr. 2024
Thanks for staying with us. We appreciate your feedback.

4/10 Médiocre

Ombeline, saint-barthélemy

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Plus beau en photo qu'en réalité !
L'hotel est prometteur sur les photos mais en réalité il a bien vieilli et nécessite un bon coup de rafraichissement ! La piscine ne donne pas du tout envie d'y mettre un orteil, le jacuzi est froid. pas de petit déjeuner prévu pour le matin. Un micro-onde qui ne fonctionne pas. Nous sommes arrivé en fin de journée et nous avons eu du mal à trouver un endroit où manger et où acheter de quoi prévoir pour les petit déjeuner. De plus le lit n'était pas fait et nous avons du mettre les draps nous même. La salle de bain est vraiment entièrement à refaire...la poignée de douche m'est restée dans la main, il y avait une fuite au lavabo... Bref, je ne recommande pas cet hôtel, nous avons été très déçus et pas contents du service. Le prix est exagéré par rapport à la prestation !
Réponse de Zuleika Mundo le 23 avr. 2016
Dear Guest Thank You for Your Comment. We will review the detail of your recommendation to improve our facilities and service.

10/10 Excellent

Gisell

Voyage en famille
Les points forts : Équipements
Un trato excepcional
Séjour de 2 nuits en mai 2024
Réponse de The Village le 19 mai 2024
Gracias por hospedarse con nosotros. Agradecemos sus comentarios.

6/10 Satisfaisant

Franklin

Les points forts : Propreté et personnel et service
The Village Inn should be a $89 per night hotel. However, do to the demand for affordable hotels in the Island they take advantage and overcharge for their beat up hotel. That is why I rather choose and Airbnb than a hotel. Which I will continue doing after giving a hotel a last chance.
Séjour de 1 nuit en mars 2024
Réponse de The Village le 8 mai 2024
Thank you for staying with us. We regret not having met your expectations. The price of 117.00 per night that you paid for a room for two people is a more than reasonable amount since this also includes parking, air conditioning, Wifi, TV with DTV programming and swimming pool. All of these amenities are included in our information before you make the reservation, photos are also included. We do not understand your evaluation regarding the appearance of the hotel since everything is painted and presentable. All rooms are furnished with everything new, well painted and well cleaned.

8/10 Bien

Leidy

Voyage en famille
Les points forts : Personnel et service et équipements
Its a nice property just inconvenient that there's no elevators.
Séjour de 1 nuit en mai 2024
Réponse de The Village le 4 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nelson

Séjour de 1 nuit en mai 2024
Réponse de The Village le 23 mai 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Bien

Edison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was ok
Séjour de 1 nuit en février 2024
Réponse de The Village le 24 avr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

maria

Les points faibles : Propreté
Séjour de 10 nuits en avril 2024
Réponse de The Village le 25 avr. 2024
Thanks for staying with us Sorry for the inconvenience. We appreciate your feedback.

2/10 Horrible

winston

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Advertised having a restaurant that did not exist.Just a non-functional designated space! When I arrived they said only breakfast there, but didn’t serve breakfast the 10 days I stayed there. No coffeemaker in room. Nearest place to eat is 4 miles away- if you like fast food- longer if not! Totally isolated location - no shops, restaurants, gas station. Nothing to do or see in the area- not even a place to walk. Very busy, dark, narrow, winding road to hotel. Dangerous during the day. Wouldn’t recommend driving at night. I stayed in room 3 which had an ill fitting metal door which allowed insects in when it rained. Dripping condensation on the ceiling that they claimed was due to the A/C, that the staff helped clean up. No public transport so you must have a rental. No natural light in rooms on ground floor. You either have windows completely open with no blinds/privacy, or blackout curtains. I cannot recommend this hotel for any reason.
Séjour de 10 nuits en avril 2024
Réponse de The Village le 6 mai 2024
Thanks for staying with us. We regret your disagreement. The customer is not always right. Since we do have a restaurant. And if food is served as requested. We are located in the countryside but centrally located since we are close to everything. You can check on Google Maps and you will notice that we have nearby gas garages less than 1 minute away, several food places and shops less than 5 minutes away. Leaving the air on at very low temperatures produces condensation on the walls when it is hot outside since the walls are made of concrete. All rooms have ceiling lighting, two lamps and a light at the back of the bed, so we do not understand what is meant by dark rooms. And if you wanted natural light you just had to draw the curtains since the windows are made of transparent glass. Our hotel operates 24 hours a day, therefore there is always staff in the area. In addition, the cameras are always monitoring. In our ads in the different applications we clearly indicate that we are a corside hotel, we indicate that we recommend car rental, we show our location and how far we are from shops, restaurants and tourist places.

10/10 Excellent

James, Fountain

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and secluded. Always my favorite place to stay
Séjour de 12 nuits en avril 2024
Réponse de The Village le 14 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en avril 2024
Réponse de The Village le 15 avr. 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Neira

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel not near any nightlife. Wish restaurant and bar were open all week not only on the weekend..
Séjour de 1 nuit en mars 2024
Réponse de The Village le 6 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel outside of the busy high rise areas with easy acess to airport.
Séjour de 1 nuit en avril 2024
Réponse de The Village le 14 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edwin G

Séjour de 2 nuits en mars 2024
Réponse de The Village le 24 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de The Village le 31 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

moriando

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great staff, great out of the way location, nice quiet environment. Id recommend to anyone.
Séjour de 3 nuits en mars 2024
Réponse de The Village le 29 mars 2024
Thanks for staying with us. We appreciate your feedback.!

10/10 Excellent

Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de The Village le 26 mars 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Bien

Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Village le 19 mars 2024
Thanks for staying with us. We appreciate your feedback.!

10/10 Excellent

Gisell

Les points forts : Équipements
Súper acogedor muy buen servicio
Séjour de 1 nuit en mars 2024
Réponse de The Village le 10 mars 2024
Thanks for staying with us. We appreciate your feedback.!

10/10 Excellent

Luis

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de The Village le 16 mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Mirta

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nuestra estadía fue solo para dormir dos noches , no usamos las demás facilidades pues estuvimos en actividades fuera todo el día. El estacionamiento es incomodo.
Séjour de 1 nuit en mars 2024
Réponse de The Village le 7 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

GARFIELD

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Management and staff were very accommodating of our needs. Allowed early check in as our stay was going to end only 3 hours after official check in time. No cook available so manager prepared the lunch for us. Taxix not readily available. Rooms with 2 queen beds avilable on 3rd floor only. Pleasant, peaceful environment.
Séjour de 1 nuit en février 2024
Réponse de The Village le 3 mars 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Bryan

Voyage en famille
Les points forts : Propreté
Clean and quaint property, but advertised on site restaurant. Could only get a cup of coffee on asking and that was so bad could not drink it and paid $7. Also book ended a week trip here, one night at each end and NO Hot water! Couldn't shower in cold water, no explanation
Séjour de 1 nuit en février 2024
Réponse de The Village le 3 mars 2024
Thank you for staying with us. We regret the inconvenience since some days of the week the restaurant is closed for supply and cleaning. Our heating system is solar panels, that is why it takes a few minutes to lower the water.

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Village le 3 mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Anand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good stay over all
Séjour de 1 nuit en février 2024
Réponse de The Village le 7 mars 2024
Thanks for staying with us. We Appreciate your feedback.

10/10 Excellent

Marisol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de The Village le 27 févr. 2024
Gracias por hospedarse con nosotros. Agradecemos sus comentarios.

10/10 Excellent

Ruthneiry

Séjour de 1 nuit en février 2024
Réponse de The Village le 26 mars 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
1 overnight stay mid-trip
Village Inn is about a 15 minute taxi ride from SJU, the driver charged $32 from and to airport for Village Inn. The hotel is located in the country/hills, in a residential neighborhood. The construction of this inn is inexpensive, making the walls very thin, the room entry doors are thin aluminum. Every surrounding noise is easily heard. The room was very small, but clean. There is a small catina on the property serving bar food. I found the staff to be helpful
Séjour de 1 nuit en février 2024
Réponse de The Village le 25 févr. 2024
Thanks for staying with us. Sorry for the inconvenience. We appreciate your feedback.

8/10 Bien

Neftali

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is great, clean and pretty. Rooms are very basic. Warm water takes about 10 minutes to come out from shower head.
Séjour de 2 nuits en février 2024
Réponse de The Village le 23 févr. 2024
Thanks for staying with us. Sorry for the inconvenience. We appreciate your feedback!

8/10 Bien

Lissette

Les points forts : Propreté et personnel et service
Cozy
Séjour de 5 nuits en février 2024
Réponse de The Village le 22 févr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good customer service. Sebastián was awesome with helping me out as a new visitor. His bilingual skills were appreciated as I speak little Spanish.
Séjour de 1 nuit en février 2024
Réponse de The Village le 22 févr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Sorry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La estadía fue muy buena, la limpieza excelente. Lo único q recomendaría sería extender el menú y una musiquita suave
Séjour de 3 nuits en février 2024
Réponse de The Village le 20 févr. 2024
Gracias por hospedarse con nosotros. agradecemos sus comentarios.

8/10 Bien

Wirna J

Séjour de 1 nuit en février 2024
Réponse de The Village le 21 févr. 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Satisfaisant

Daniel

Voyage en famille
Les points forts : Propreté et personnel et service
This is a multi-story facility (Four stories) with no elevator. Also, the room design had a step up into the bathroom. Which made nighttime visits hazardous. In addition, you have to climb an additional staircase from the parking lot.
Séjour de 1 nuit en février 2024
Réponse de The Village le 20 févr. 2024
Thank you for staying with us. we're sorry for the inconvinience. The applications clearly state that the hotel does not have an elevator. But we do have an entrance for disabled people directly to the lobby, in addition to the staircase entrance. We appreciate your comments.

8/10 Bien

Donald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place, great staff. A little out of the way, which was to our preference
Séjour de 3 nuits en février 2024
Réponse de The Village le 7 févr. 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Bien

Gail

Séjour de 1 nuit en janvier 2024
Réponse de The Village le 26 mars 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Mohammed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was really peaceful and relaxing i would go back there again for sure! Thanks for the service!
Séjour de 5 nuits en janvier 2024
Réponse de Rhe Village le 29 janv. 2024
Thanks for staying with us. We appreciate your feedback.

4/10 Médiocre

Lashonda

Voyage en groupe
Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de The Village. le 30 janv. 2024
Thanks for staying with us. Sorry for the inconvenience. We appreciate your feedback.

10/10 Excellent

Felix

Séjour de 2 nuits en janvier 2024
Réponse de The Village le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback.!

8/10 Bien

Jodi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet. It does not have a hot tub.
Séjour de 1 nuit en janvier 2024
Réponse de The Village le 22 janv. 2024
Thanks for staying with us. We regret your disagreement. Responsibly in our ads we only promote the pool since we do not have a jacuzzi, it is part of the pool's water source.Thanks for your feedback.

2/10 Horrible

Andrew

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Literally a gang of people yelling in the courtyard at 10pm. Manager didn’t even do anything about it. I have nicer doors at my storage shelter than they have on their hotel rooms. Don’t let the pictures fool you, no hot tub. Must be a baby pool. No one was there to take our order or seat us at the restaurant. Had to go into the kitchen to ask for help. Not impressed. Do yourself a favor and find a new place to stay.
Réponse de The Village le 21 janv. 2024
Thank you for staying with us, we are sorry for your dissatisfaction. The customer is not always right. Your comment just reached us and the time is 8:58 and there is no one shouting outside. But guests are always notified from 10pm that noise is not allowed so as not to disturb other guests. We do not offer or promote that we have jaccuzi as it is a fountain and part of the pool. The food is prepared at the moment, the employees were serving other guests. sorry for the inconvenience.

10/10 Excellent

felix

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en janvier 2024
Réponse de The Village le 16 janv. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Mikaela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful hotel if you’re looking for some peace and quiet place. You’ll wake up to the sound of the birds. The only thing is that the food needs to get better, the price didn’t match the quality of food I was looking for. Overall, great hotel!
Réponse de The Village le 15 janv. 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Bien

Eileen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de The Village le 13 janv. 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Satisfaisant

Hsiwei

Les points forts : Propreté, personnel et service, confort de la chambre
One big issue - no hot water for showering
The hotel is off the main area and the parking is decent. The hotel is clean but the room we stayed, there is no hot water so it was a little terrible for showering.
Séjour de 2 nuits en décembre 2023
Réponse de The Village le 13 janv. 2024
Thanks for staying with us. We regret the inconvenience since we have solar heaters and it only takes several minutes for the hot water to reach the room.We appreciate your feedback.

8/10 Bien

Jeffery

Séjour de 3 nuits en décembre 2023
Réponse de The Village le 13 janv. 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Elba, Fernandina Beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo estuvo muy accesible y el personal que alli labora, son muy eficientes y amables. Definitivamente, un excelente lugar para estar en familia. Love this place!!!☺️
Séjour de 2 nuits en décembre 2023
Réponse de The Village le 13 janv. 2024
Gracias por hospedarse con nosotros. Agradecemos sus comentarios. Fue un placer servirles.

6/10 Satisfaisant

Kimberly

Voyage en famille
Les points forts : Personnel et service
The property was cute. There is definite need for updating as the sheets were very scratchy and the bathroom smelled. The staff was very kind and double checked the bathroom for us. I’d say it wasn’t worth what we paid, but was a nice place to stay and would have been worth half of what we paid. The pool was very nice and clean! It is definitely in the forest so expect some loud birds.
Séjour de 1 nuit en décembre 2023
Réponse de The Village le 31 déc. 2023
Thank you for staying with us. We regret your disagreement. We always try to provide the best service. Rooms are cleaned with deep cleaning products to disinfect rooms and bathrooms to ensure everything is clean. We are sorry that the smell of the cleaning products was not to your liking. The prices of our rooms are according to the number of people per room and you reserve the room for 8 people.Sorry for the inconvenience. We appreciate your feedback.

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great days
Séjour de 2 nuits en décembre 2023
Réponse de The Village le 7 févr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

rajesh

Séjour de 2 nuits en décembre 2023
Réponse de The Village le 29 déc. 2023
Thank you for staying with us. We regret her disagreement.