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Avis sur Hotel Puerto Valdes

4 out of 5
Hotel Puerto Valdes
100 Calle Valdés, San Juan, San Juan

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 192 avis sur 293." "
Note des voyageurs de 8 (Bien), d’après 60 avis sur 293." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 293." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 293." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 293." "

9,4/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Didier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfaisant
Beaucoup de bruit Eau à peine tiède
Séjour de 4 nuits en mars 2022

8/10 Bien

CHRISTOPHER

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We liked the location was in the middle of everything and made for cheap Ubers to old San Juan and condado and La Placita. We felt the hotel was very modern and the room size was nice. However, there were some inconsistencies with the cleaning and we had a minor issue with the AC. Overall we enjoyed our stay and would recommend.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the room-had a suite with separate bedroom and kitchenette. Balcony. Liked location; 10-15 minute walk to old San Juan and the beach. Shuttle to old San Juan available. Hot tub on top deck with 360 degree view. I would stay here again!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Shalonda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Lanai

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The place didnt look like the pictures
Séjour de 4 nuits en mai 2024

8/10 Bien

PARVIZ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location at the first look seems to be unsafe because of the big not good, maintained garage in front of the hotel but it is safe. The Restaurante was close. very friendly service people and clean room.
Séjour de 2 nuits en mai 2024

10/10 Excellent

TOMIKA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

Maria Soledad

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, apartment had so many amenities. Loved it! Close to everything
Séjour de 4 nuits en mai 2024

10/10 Excellent

Melinda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really loved the property, the staff was so kind, and the terrace view was so cute! Uber drives from hotel were so affordable, but if you don’t mind walking, the walk into old San Juan is not bad at all!
Séjour de 4 nuits en avril 2024

10/10 Excellent

Sonia Maria

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to where I need to be
Séjour de 4 nuits en mai 2024

8/10 Bien

Vincent

Voyage en famille
Les points forts : Personnel et service et équipements
Bathroom's hot water system needs to improve.
Séjour de 3 nuits en avril 2024

8/10 Bien

Vincent

Les points forts : Personnel et service
Generally，not like I expected.

10/10 Excellent

Elvin

Les points forts : Propreté et personnel et service
Great
Séjour de 2 nuits en avril 2024

10/10 Excellent

Ellese

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time n the 24hr rooftop is amazing
Séjour de 4 nuits en avril 2024

10/10 Excellent

Andre

Voyage en famille
Les points forts : Propreté et personnel et service
We so appreciated the kindness of the staff, Joel,Joy, Viviana, & and really everyone was so kind!
Séjour de 7 nuits en avril 2024

10/10 Excellent

Martin Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really like the property, it was the perfect place to stay!
Séjour de 3 nuits en avril 2024
Réponse de Joy le 20 avr. 2024
Dear Martin Jean, thank you for your review. We're very happy to hear you enjoyed your stay and found comfort in our accommodation. We strive to provide each guest with a memorable stay and are delighted by your wonderful review. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Jesse

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay definitely will stay again!!!
Séjour de 6 nuits en avril 2024
Réponse de Joy le 20 avr. 2024
Thank you so much for taking the time to share your wonderful experience. We're thrilled to hear you enjoyed your stay and found comfort in our accommodation. Our staff looks forward to welcoming you back in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more special. Warm regards, Hotel Puerto Valdes

8/10 Bien

richard

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had free shuttle too Old San Juan, large apartment (about 500 sq ft), friendly helpful staff. Only problem someone was breaking tiles for flooring nearby at 4:30 am.
Séjour de 6 nuits en avril 2024
Réponse de Joy le 20 avr. 2024
Dear Richard, thank you for sharing your concerns regarding the noise issues during your stay. We apologize for the inconvenience caused by the disturbances caused by the construction nearby. We understand the importance of a peaceful environment for our guests and are actively working on improving so this no longer is an issue. Warm Regards.

10/10 Excellent

HENRY J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024

8/10 Bien

Odes

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is close to old San Juan and has a shuttle to and from.
Séjour de 2 nuits en avril 2024
Réponse de Joy le 20 avr. 2024
Dear Guest, thank you so much for taking the time to share your experience. We are glad to hear you found comfort in our accommodation. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Nerleidy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Joy le 11 avr. 2024
Dear Nerleidy, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

8/10 Bien

Mariela

Voyage en famille
It was a beautiful suit But no one check of the room is clean or not I ask for towels nothing happen I ask to take the garage nothing happen
Séjour de 4 nuits en avril 2024
Réponse de Joy le 11 avr. 2024
Dear Mariela, thank you for sharing your feedback. We always strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed to our team to ensure that such incidents are not repeated. We hope you give us a chance to redeem ourselves in the future. Warm regards, Hotel Puerto Valdes Management.

10/10 Excellent

Wilmer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en mars 2024
Réponse de Joy le 11 avr. 2024
Dear Wilmer, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Adriana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone is so nice. And courteous. Great location.
Séjour de 4 nuits en mars 2024
Réponse de Joy le 11 avr. 2024
Dear Adriana, thank you so much for taking the time to share your experience. We're thrilled to hear you enjoyed your stay and found comfort in our accommodation. We strive to provide each guest with a memorable stay and are delighted by your wonderful review. Our staff looks forward to welcoming you back in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more special. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Blake

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was amazingly comfortable and the staff was very accommodating and friendly. I wouldn’t recommend the breakfast but Tostados is right around the corner and is amazing.
Séjour de 4 nuits en mars 2024

4/10 Médiocre

Damaris

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is located in a very unpleasant community. When the taxi driver dropped off my friend and I from the airport we were honestly hesistant to get off the van. There’s tagging right in front of the hotel, abandoned buildings and cleanliness in the area is very poor. The view to our balcony were tagged buildings and trash. I was honestly very, very disappointed especially since it’s not cheap. First of all, there was no phone in the room, only one mirror in the bathroom but unfortunately the power outlet didn’t work so it was hard to do our hair. If we had to call the front desk we had to use our personal phone. Also, the room only gets cleaned every other day. Not enough staff. The water pressure is not the greatest since its affected by the cruise ships according to staff. The cleanliness in the bathroom was very poor, noticing mold and bacteria which I think is unacceptable. Water bottles are not provided as courtesy to guests but instead sold for $2 each. Prior to assigning guests to a room, each room should be inspected throughly. The couch cushions looked dirty and when we sat down the cushions came forward. I also noticed sections of the laminate flooring coming off. I honestly do not recommend this hotel. Do your research prior and please stay somewhere else. Administration really needs to work on improvising the hotel in every aspect.
Séjour de 4 nuits en mars 2024

6/10 Satisfaisant

CHRISTOPHER James

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The pictures were deceiving. The lobby was the nicest part about this place. We stayed 4 days- not once did anyone come clean, or give new sheets or towels. The walls need to be redone. The stick on floors need to be replaced- badly. Almost every night the wayer was cold and the water pressure was barely there. This morning the water came out very cold and the water was dripping out. Not a way to end the trip. Also the faucet/shower head was spraying out wasting water. The entire time we did not know, nor were we told the hotel had a shuttle. Each day we paid for an Uber to get to Old San Juan and the day before we left we saw the shuttle downstown and the guy driving recognized us. We stated we did not know they would shuttle us- he gave us the shuttle phone number and told us to call and he would pick us up. We called when ready to be told the driver did not have the phone and they had no way to contact him to pick us up. We walked back to see the shuttle driver sitting there pretending he just got there. The Wi-Fi was horrible; it kept kicking us off during movies.
Séjour de 3 nuits en mars 2024
Réponse de General Manager Puerto Valdes le 28 mars 2024
Hello Christopher, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with us. Your satisfaction is our top priority, and we're committed to addressing your concerns. We apologize for the inconvenience you faced and understand your frustration. Rest assured, we're actively investigating the issue you've raised to ensure it doesn't happen again in the future.

8/10 Bien

pamela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
super walkable location. We had a car for the first 24 hours and then none for 3 days
Séjour de 3 nuits en mars 2024

8/10 Bien

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a good hotel just the food they serve to us as breakfast was expired besides that it was good place
Séjour de 5 nuits en mars 2024

8/10 Bien

Diane

Les points forts : Propreté
Séjour de 4 nuits en mars 2024

8/10 Bien

Linda Rose

Séjour de 3 nuits en mars 2024
Réponse de Joy le 11 avr. 2024
Dear Linda Rose, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Delmeshia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 3 nuits en février 2024

10/10 Excellent

Troy A.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Appreciate the hospitality
Séjour de 3 nuits en mars 2024

10/10 Excellent

Ayaan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great size rooms, modern, a bit pricey and no towel refreshes or quality breakfast plus overpriced on-site restaurant but friendly staff and excellent suite.
Séjour de 4 nuits en mars 2024

8/10 Bien

Di

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was not an issue. Lobby smelled bleach all the time. Our room was spacious ay#9. Bedroom lights was half on and half out, need a fix. Free breakfast was fresh for half items and half are not with very limited items. Not many eaters. There’s free laundry diy which is great although the laundry area is not maintained well. There’s no recycling if you’re trying to be eco conscious. Staffs are friendly but most have no knowledge of tourist attractions. There was staff to check us in at midnight but no staff to check us out around 8am ish with a 10 minute wait, so we just left the room keys on counter and left. The location is 20 minutes walk to Old San Juan that saved us from the hassle of driving and parking. Overall we feel it’s a good place to stay.
Séjour de 6 nuits en mars 2024

10/10 Excellent

Richelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly and helpful. The steakhouse restaurant was wonderful and the staff and food there was top tier. Our room was beautiful and had a wonderful outside balcony. The only thing I would improve is the breakfast since it was lacking.
Séjour de 4 nuits en mars 2024

10/10 Excellent

MANUEL GARDUNO

Séjour de 3 nuits en mars 2024

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, guys! Keep doing it like this.
Séjour de 2 nuits en février 2024

4/10 Médiocre

Jody Michael

Voyage en famille
Les points faibles : Personnel et service et équipements
I booked this hotel based on the 10/10 reviews. People need to pay more attention to the not so great reviews. They are more accurate. I would not stay at this hotel again. Pros: Walking distance to Old San Juan Spacious suite Cons: Surrounded by abondened run down buildings Breakfast was way below par We stayed six nights and only received housekeeping once We felt staff wasn't very welcoming Had possibly the worst room in this hotel - Room #1. Felt like you were in a cave. Only had a small high up window you couldn't see out of unless you stood on the sleeper sofa.
Séjour de 6 nuits en février 2024

8/10 Bien

Lynne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice staff, helpful and accommodating. Room was comfortable and clean. Terrible breakfast set up with not enough food for everyone, but there’s a lovely cafe a short walk away.
Séjour de 3 nuits en février 2024

10/10 Excellent

Ginger

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay, our room , the restaurant and staff. We normally stay in 2 different 5 star hotels in old San Juan but planning this to be our new home base when on island. This is more basic without some of the luxury trapping and without the extra expense.
Séjour de 2 nuits en février 2024

8/10 Bien

Jerry

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a beautifully renovated, tastefully decorated boutique hotel, with exceptional food in the on-site restaurant. A shuttle was available for guests, although we did not take it, as we enjoy walking. (We also noted a bus stop right down the street.) Rooftop patio had wonderful views and a hot tub, with plenty of seating. TV offered many streaming services, but no local channels. We did experience some issues with lack of water pressure, but that was to be expected based on other reviews. If another room had been available, we would not have switched though, as we totally enjoyed our two balconies. Vinyl flooring was coming up in some areas, creating a trip hazard(but I was aware of this in advance, as I had read other reviews that mentioned it). It was nice to have a free breakfast, but it was just adequate, with attention to detail needed to make this on par with the rest of this wonderful establishment.
Séjour de 5 nuits en février 2024

6/10 Satisfaisant

Hanna

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Dårlig morgenmad
Fin beliggenhed i gåafstand fra den gamle by. Stor lejlighed men ingen dyner til sovesofaen, og da vi spurgte efter det fik vi et par lagner. Hotellet havde en dejlig tagterrasse men fitnessrummet var et lille glasbur i parkeringskælderen. Morgenmaden var dårlig. Tørt brød og ingen smør eller mælk til morgenmadsprodukterne
Séjour de 2 nuits en février 2024

2/10 Horrible

TERESA

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Sonia Maria

Séjour de 2 nuits en février 2024

4/10 Médiocre

Melissa

Les points faibles : Infrastructures et conditions de l’hébergement

10/10 Excellent

Lidiana Leon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional experience the hospitality was unbelievable. Will stay here every time I come to Puerto Rico. The hotel offers a restaurant that is a hidden gem. A must go property
Séjour de 3 nuits en février 2024

8/10 Bien

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very helpful staff
Séjour de 2 nuits en février 2024

2/10 Horrible

Sonji Sharnell

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was the worst experience I've ever had.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

carlos antonio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a pleasure
Séjour de 4 nuits en janvier 2024