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Avis sur Hampton Inn San Jose Cherry Ave

3 out of 5
Hampton Inn San Jose Cherry Ave
5190 Cherry Avenue, San Jose, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 153 avis sur 253." "
Note des voyageurs de 8 (Bien), d’après 53 avis sur 253." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 253." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 253." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 253." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was great, the weight room was very well equipped, and the parking was convenient, great staff. What I didn’t like was the doors for the restroom, I prefer closing rather to sliding doors, they were nice.
Séjour de 2 nuits en mai 2024

8/10 Bien

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We chose this property due to its closeness to a wedding venue we attended. It was comfortable and clean. The air conditioning was loud and the temperature was difficult to regulate. We vacillated between hot and cold throughout the night. The staff were friendly and accommodating. Although we didn’t take advantage of the shopping it’s adjacent to lots of stores and restaurants. Free parking.
Séjour de 1 nuit en mai 2024

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Solid B
Séjour de 3 nuits en mai 2024
Réponse de Joey G le 27 mai 2024
I'm glad to hear you had a positive experience at the Hampton Inn! If there's anything specific that stood out to you during your stay, feel free to share more details. Your feedback can be helpful for others considering this hotel.

6/10 Satisfaisant

THUONG

Les points forts : Propreté
No AC
Séjour de 2 nuits en mai 2024
Réponse de Joey G le 27 mai 2024
We appreciate you sharing your feedback about your stay, THUONG. It's unfortunate to hear that there was an issue with the air conditioning during your visit. Your input is valuable, and we will ensure that the hotel addresses this concern to enhance the overall guest experience. Thank you for taking the time to provide your review.

10/10 Excellent

LAURA

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Joey G le 27 mai 2024
Thank you, LAURA, for the excellent rating! We are thrilled to hear about your perfect experience during your stay. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional visit in the future.

8/10 Bien

Ralph

All good ecept pillows were terrible way to flat
Séjour de 1 nuit en mai 2024
Réponse de Joey G le 27 mai 2024
Thank you, Ralph, for sharing your feedback about your recent stay. We are pleased to hear that overall your experience was positive. Your comment about the pillows is noted, and we apologize for any discomfort you experienced. Your input is valuable, and we will address this issue to ensure a more comfortable stay for all our guests. We hope to welcome you back for an even better experience in the future.

6/10 Satisfaisant

Ron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Properly was fine, nice free breakfast. But beds were too hard, pillows way too soft, air conditioning too loud, refrigerator to high-pitch noisy (had to unplug) room got too warm because A/C was too loud to keep on.
Séjour de 1 nuit en mai 2024
Réponse de Joey G le 27 mai 2024
Thank you, Ron, for sharing your detailed feedback about your recent stay. We are glad to hear that you enjoyed the breakfast and found the property satisfactory. We apologize for the issues you experienced with the beds, pillows, air conditioning, and refrigerator. Your comments are valuable, and we will address these matters to enhance the comfort of our guests. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Mario

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all ok
Séjour de 5 nuits en mai 2024
Réponse de Joey G le 27 mai 2024
Thank you, Mario, for your positive feedback! We're glad to hear that everything was satisfactory during your stay. Your brief but positive review is greatly appreciated. We hope to welcome you back for another enjoyable experience in the future!

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, convenient location
Séjour de 1 nuit en mai 2024
Réponse de Joey G le 16 mai 2024
Thank you for taking the time to share your feedback, Susan! We are delighted to hear that you found our Hampton Inn clean and conveniently located. Your positive review is greatly appreciated, and we hope to welcome you back soon for another exceptional stay.

8/10 Bien

Liza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Joey G le 16 mai 2024
Thank you, Liza, for taking the time to leave your feedback. We appreciate your rating and are glad to hear about your experience. If there is anything specific that you feel we could improve on to make your next stay even better, please do not hesitate to let us know. Your satisfaction is important to us, and we hope to see you again soon. Thank you for choosing our hotel.

10/10 Excellent

Carolyn, Ganado

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very nice and accommodating.
Séjour de 1 nuit en mai 2024
Réponse de Irene le 14 mai 2024
Thank you so much for your kind rating!

6/10 Satisfaisant

John

Voyage d’affaires
Below what I would expect from Hampton
Séjour de 1 nuit en mai 2024
Réponse de Irene le 8 mai 2024
Good day Mr. Clancy. We apologize if our service didn’t meet your expectations. We are constantly learning and improving, and we appreciate your feedback. We’ll do our best to provide a better service next time!

10/10 Excellent

Edward, Reno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice stay at a reasonable price
Séjour de 1 nuit en avril 2024
Réponse de Joey G le 1 mai 2024
Dear Edward,Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a very nice stay and found our pricing reasonable. Your satisfaction is our top priority and we strive to provide a balance of comfort and value for our guests. Your feedback affirms the hard work we put in every day.We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Hampton Inn

10/10 Excellent

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New property excellent staff and service, easy access from freeway. Easy walk to dinner or Safeway
Séjour de 1 nuit en avril 2024
Réponse de Joey G le 1 mai 2024
Dear Jason,Thank you for your positive feedback. We are thrilled to hear that you enjoyed our new property and found our staff and service excellent. We are glad that our location provided easy access from the freeway and convenience for dining and shopping at Safeway. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

8/10 Bien

Laura

Séjour de 1 nuit en avril 2024
Réponse de Irene le 14 mai 2024
Thank you so much for your kind rating. Although, we would like to reach 5 stars! Anything needs improvement?

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent breakfast.
Séjour de 3 nuits en avril 2024
Réponse de Joey G le 1 mai 2024
Dear Jennifer,Thank you for your perfect score review on Expedia and your compliment on our breakfast. We are thrilled to hear that you enjoyed it.We strive to provide a variety of high-quality options for our guests to start their day right, and your feedback affirms our efforts.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

8/10 Bien

lian

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
ecellent location and maintained.
Séjour de 1 nuit en avril 2024
Réponse de Joey G le 1 mai 2024
Dear Lian,Thank you for your positive review on Expedia. We are delighted to hear that you found our location excellent and our property well-maintained.Your satisfaction is our top priority and we strive to provide a comfortable and enjoyable experience for our guests. Your feedback affirms the hard work we put in every day.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

10/10 Excellent

Raul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service
Séjour de 1 nuit en avril 2024

10/10 Excellent

edmond

Séjour de 1 nuit en avril 2024
Réponse de Joey G le 1 mai 2024
Dear Edmond,Thank you for your perfect score review on Expedia. We are thrilled to hear that you had a great experience during your stay with us.Your satisfaction is our top priority and we strive to provide an exceptional experience for our guests. Your feedback affirms the hard work we put in every day.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

8/10 Bien

Alex

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Joey G le 2 mai 2024
Dear Alex,Thank you for your 4 out of 5 score review! We are delighted to know that you had an exceptional experience during your stay with us. Your positive feedback is a great encouragement for our team who strive to provide a memorable experience for our guests. We will certainly share your score with them.We appreciate your feedback and look forward to welcoming you back in the near future.Best Regards,The Hotel Team

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Équipements
Great location Clean Convenient
Réponse de Joey G le 5 avr. 2024
We are delighted to hear that you found our location great, the hotel clean, and convenient. Your feedback is valuable to us, and we are thrilled that you had a positive experience. We strive to provide a comfortable and convenient stay for all our guests. Thank you for taking the time to share your thoughts with us. We look forward to hosting you again in the future!

10/10 Excellent

Oscar

Séjour de 1 nuit en mars 2024
Réponse de Joey G le 1 mai 2024
Dear Oscar,Thank you for your perfect score review on Expedia. We are thrilled to hear that you had a great experience during your stay with us.Your satisfaction is our top priority and we strive to provide an exceptional experience for our guests. Your feedback affirms the hard work we put in every day.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

8/10 Bien

Joslyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Joey G le 28 mars 2024
We are delighted by your review! It's wonderful to hear that you had such a good experience during your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay at Hampton Inn!

8/10 Bien

Andre', Winnetka

Séjour de 1 nuit en mars 2024
Réponse de Joey G le 1 mai 2024
Dear Andre',Thank you for taking the time to leave a review on Expedia. However, it seems like the rating and details of your experience were not included in your review.We value all feedback as it helps us improve our services and ensure we are meeting our guests' expectations. If you have any specific comments or suggestions about your stay, we would love to hear them.We hope to have the opportunity to serve you better in the future.Best Regards,The Hotel Team

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Joey G le 28 mars 2024
Thank you for the perfect 5 out of 5 review! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon!

10/10 Excellent

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful and the location was quiet and safe.
Séjour de 1 nuit en mars 2024
Réponse de Joey G le 28 mars 2024
Thank you for your glowing review! We are thrilled to hear that you had an excellent experience at Hampton Inn. Your kind words mean a lot to us, and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another memorable stay in the future!

2/10 Horrible

Morris

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The AC was super super loud we couldn’t sleep. We change the room and they give us worse than the first one plus the fire alarm system was on and off all night inside the room asking for the full refund.
Séjour de 1 nuit en mars 2024
Réponse de Joey G le 28 mars 2024
We apologize for the less than satisfactory experience you had at our Hampton Inn Hotel. Your feedback is important to us, and we take your concerns seriously. We will address the issues you encountered to improve our overall guest satisfaction. We appreciate your honesty and hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Paola, San Rafael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean rooms
Séjour de 1 nuit en mars 2024
Réponse de Joey G le 28 mars 2024
Thank you for the excellent rating! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your review is truly appreciated, and we hope to welcome you back again soon!

10/10 Excellent

Michael

Séjour de 3 nuits en mars 2024
Réponse de Joey G le 5 avr. 2024
Thank you for your outstanding 5 out of 5 hotel review! We are thrilled to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your next visit, please let us know. Thank you for choosing our hotel!

2/10 Horrible

Liliana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
After checking in, I went to take a shower. There was no hot water avaliable. I tried calling to the front desk and the phone isnt working. I go downstairs and talk to the front desks and tell them about it and they said they're aware. It had been an issue since the morning. It would have been nice to know before checking in so that I could have looked for another hotel. But this wasnt me tioned at all when I checked in. The next day they said the issue was fixed and again, no hot water in the hotel. The tissue box was empty 5 tissues and that was all and the conditioner was out after 2 pumps. Worse services. Never comi.g back again.
Séjour de 2 nuits en mars 2024
Réponse de Joey G le 28 mars 2024
We apologize for the less than satisfactory experience you had at our Hampton Inn Hotel. Your feedback is important to us, and we take your concerns seriously. We will address the issues you encountered to improve our overall guest satisfaction. We appreciate your honesty and hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Annabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Joey G le 28 mars 2024
Thank you for the perfect 5 out of 5 review! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon!

2/10 Horrible

Essie

Voyage en famille
They did not have hot water. We called the front desk and they told us to let the water run for a few minutes. We let the water run for over 10 minutes and it was still cold. I had to take a cold shower before I could attend a family gathering. I am very disappointed with this hotel, and will never stay there again.
Séjour de 1 nuit en mars 2024
Réponse de Joey G le 28 mars 2024
We apologize for the less than satisfactory experience you had at our Hampton Inn Hotel. Your feedback is important to us, and we take your concerns seriously. We will address the issues you encountered to improve our overall guest satisfaction. We appreciate your honesty and hope to have the opportunity to make it right for you in the future.

8/10 Bien

Deirdre

Séjour de 2 nuits en décembre 2023
Réponse de Joey G le 28 mars 2024
We appreciate your feedback and will use it to improve our services. Thank you for choosing Hampton Inn by Hilton.

2/10 Horrible

Jennifer

Séjour de 1 nuit en février 2024
Réponse de Joey G le 28 mars 2024
We apologize for the less than satisfactory experience you had at our Hampton Inn Hotel. Your feedback is important to us, and we take your concerns seriously. We will address the issues you encountered to improve our overall guest satisfaction. We appreciate your honesty and hope to have the opportunity to make it right for you in the future.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Very noisy AC that couldn't me turned off
Séjour de 1 nuit en février 2024
Réponse de Joey G le 23 févr. 2024
I apologize for the inconvenience caused by the noisy air conditioner in your room. Your comfort is our priority, we will notify our maintenance team right away to address the issue with the AC unit. Thank you for bringing this to our attention, and I apologize once again for any inconvenience. If there’s anything else you need, feel free to ask.

8/10 Bien

Frank

Séjour de 1 nuit en février 2024
Réponse de Joey G le 28 mars 2024
Thank you for your feedback regarding your stay with us at Hampton Inn. Your review is appreciated, and we hope to welcome you back again soon!

8/10 Bien

Pavlo

Séjour de 1 nuit en février 2024
Réponse de Joey G le 28 mars 2024
Thank you for your feedback regarding your stay with us at Hampton Inn. Your review is appreciated, and we hope to welcome you back again soon!

8/10 Bien

Yang

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Okay hotel. The lobby smelt strange. Did not give me the room I booked, shampoo was out, AC is noisy. I had to unplug the AC to sleep.
Séjour de 2 nuits en février 2024
Réponse de Joey G le 10 févr. 2024
'I'm sorry to hear about the inconveniences you experienced during your stay at the hotel. I have informed the engineering and Maintenace staff about the smell in the lobby and faulty AC. Thank you for your feedback.

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Joey G le 12 févr. 2024
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. We appreciate your kind words and look forward to welcoming you back soon. If there's anything else we can do to make your next visit even better, feel free to reach out. Safe travels!

10/10 Excellent

Annisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Joey G le 10 févr. 2024
Thank you for sharing your glowing 10 out of 10 review! We are delighted to hear that you had a wonderful experience at the hotel. Your positive feedback is greatly appreciated. Thank you for choosing to stay with us!

8/10 Bien

julio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Joey G le 8 févr. 2024
Thank you for sharing your feedback with us through your 4 out of 5 review. We appreciate your insights into your recent stay at our hotel. Your comments help us understand where we can improve and enhance our services to ensure a better experience for all our guests. If there are any specific areas you feel we could focus on to make your next visit a perfect one, please feel free to share them with us. We value your input and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us.

10/10 Excellent

Shamsur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Joey G le 8 févr. 2024
Thank you for your perfect 10 out of 10 review! We are delighted to hear that you had such a fantastic experience during your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Bernadette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Joey G le 8 févr. 2024
Thank you for your perfect 10 out of 10 review! We are delighted to hear that you had such a fantastic experience during your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future.

6/10 Satisfaisant

Elizabeth

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was pretty expensive for what it was. I liked that it had a free breakfast, but it was not the best food. I did like there was milk and water available all day.
Séjour de 3 nuits en janvier 2024
Réponse de Joey G le 8 févr. 2024
We appreciate your feedback regarding your recent stay at our hotel. We are glad to hear that you enjoyed the convenience of having a complimentary breakfast, although we regret that the food did not meet your expectations. It's great to know that you found the availability of milk and water throughout the day to be a positive aspect of your stay. Your comments are valuable to us as we continuously strive to improve our services to provide a better experience for all our guests. Thank you for sharing your thoughts with us.

10/10 Excellent

Stephen

Séjour de 1 nuit en février 2024
Réponse de Joey G le 28 mars 2024
Thank you for the perfect 5 out of 5 review! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon!

8/10 Bien

kevin

Séjour de 1 nuit en janvier 2024
Réponse de Joey G le 28 mars 2024
Thank you for your feedback regarding your stay with us at Hampton Inn. Your review is appreciated, and we hope to welcome you back again soon!

10/10 Excellent

parsa

Séjour de 5 nuits en janvier 2024
Réponse de Joey G le 28 mars 2024
Thank you for the perfect 5 out of 5 review! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon!

8/10 Bien

Wendy

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
I have stayed at this hotel a few times now as it is conveniently located and nice staff, a great gym, and nice rooms. However, this time, I couldnt get anyone to clean my room despite 2 requests and speaking to the manager. I was there for 5 days so I needed it cleaned at least once. They came and dropped towels and made the bed with the same sheets, but no cleaning.
Séjour de 5 nuits en janvier 2024
Réponse de Joey G le 8 févr. 2024
We appreciate your continued loyalty and feedback regarding your recent stay at our hotel. We are pleased to hear that you find our location convenient, our staff friendly, and our amenities such as the gym and rooms to your liking. However, we sincerely apologize for the oversight in not cleaning your room despite your requests and interactions with the manager. Your experience does not meet our usual high standards, and we take your comments seriously as we work to improve our services. Your feedback will be shared with our team to ensure a better experience for you and all our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Emily

Séjour de 3 nuits en janvier 2024
Réponse de Joey G le 24 janv. 2024
Thank you for your 10 out of 10 review! We greatly appreciate your positive feedback. Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. If you have any further comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future!

10/10 Excellent

Terry

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Joey G le 24 janv. 2024
Thank you for your 10 out of 10 review! We greatly appreciate your positive feedback. Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. If you have any further comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future!