We're thrilled to hear that our hotel was perfect for your overnight stay between flights! Maintaining cleanliness and providing a pleasant environment are top priorities for us, so we're glad you found the hotel very clean and nice looking.If there's anything else we can do to enhance your experience or if you have any specific feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Thank you for choosing our hotel! Safe travels!

Thank you for your feedback! We're delighted to hear that you enjoyed our beautiful pool and terrace, as well as the convenience of our location near the airport with complimentary shuttle service. Your positive comments are greatly appreciated.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great experience!

¡Gracias por tu calificación perfecta de 5/5 en nuestra encuesta! Nos complace enormemente saber que tu experiencia en nuestro hotel fue excelente. Nos esforzamos por brindar un servicio excepcional y una estancia memorable. Esperamos tenerte de vuelta pronto para otra experiencia excepcional.Saludos cordiales,

Dear Azedine,Nous vous remercions d'avoir partagé vos impressions sur notre hôtel. Nous sommes ravis que vous ayez apprécié les chambres modernes et spacieuses au sein du ProRore Hotel. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,

Cher Maurice,Nous vous remercions pour vos commentaires positifs sur notre bon service et la proximité de l'aéroport, ainsi que pour avoir souligné notre service de navette. Nous sommes ravis que votre séjour ait été agréable. Votre satisfaction est notre priorité, et nous espérons vous accueillir à nouveau lors de vos futurs voyages.Cordialement,

Dear guest,We sincerely thank you for giving us a perfect score of 5 in our survey. It gives us great pleasure to know that your experience was so positive. We are committed to providing exceptional service, and your feedback is an invaluable source of motivation for our team.Thank you for choosing us and for taking the time to share your feedback. We are delighted to have exceeded your expectations and look forward to having the pleasure of hosting you again in the future.

Dear guest,We sincerely thank you for giving us a perfect score of 5 in our survey. It gives us great pleasure to know that your experience was so positive. We are committed to providing exceptional service, and your feedback is an invaluable source of motivation for our team.Thank you for choosing us and for taking the time to share your feedback. We are delighted to have exceeded your expectations and look forward to having the pleasure of hosting you again in the future.

Dear guest,We sincerely thank you for giving us a perfect score of 5 in our survey. It gives us great pleasure to know that your experience was so positive. We are committed to providing exceptional service, and your feedback is an invaluable source of motivation for our team.Thank you for choosing us and for taking the time to share your feedback. We are delighted to have exceeded your expectations and look forward to having the pleasure of hosting you again in the future.

Dear DavidIt's great to know that you felt safe during your stay. We strive to ensure the safety of our guests at all times. Also, we're thrilled that you enjoyed our events and food. We hope to see you again soon.

Dear JacobThank you very much for taking the time to complete our survey! We sincerely appreciate your feedback and support. We are committed to continually improving and enhancing your experience with us. Thank you again, and we look forward to seeing you soon!

Dear Joseph,We are delighted that you enjoyed the shuttle service. Here at the AC SJ Airport Belen team, we strive to provide comfort and convenience to our guests, and it brings us great satisfaction to know that the shuttle service met your expectations. We greatly appreciate your kind words and the time you took to complete our survey. We look forward to seeing you again soon and continuing to provide you with memorable experiences on your next visit!Best regards,

¡Hola! ¡Muchísimas gracias por tu amable comentario positivo en nuestra encuesta! Nos alegra mucho saber que tu experiencia fue satisfactoria. Siempre nos esforzamos por brindar el mejor servicio posible, y saber que lo logramos contigo nos llena de alegría. Esperamos poder recibirte de nuevo pronto y seguir superando tus expectativas. ¡Gracias por elegirnos y por tomarte el tiempo de compartir tu opinión!

Dear KennethThank you for choosing us for your stay in Costa Rica and for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay at our hotel and that our team provided you with friendly service.We strive to provide a clean and comfortable environment for our guests to feel at home, especially on important occasions like the first or last day of their visit to Costa Rica.You will always be welcome at our hotel, and we hope to have the opportunity to welcome you again in the future.

We're delighted to hear that you found our hotel beautiful and our staff friendly. Your positive feedback means a lot to us. We apologize for any inconvenience you experienced with the in-house restaurant being expensive. We understand the importance of offering dining options at various price points, and we'll take your feedback into consideration for future improvements.It's great to hear that you found nearby alternatives like food trucks and Starbucks within walking distance. We're always looking for ways to enhance our guests' experience, and your feedback helps us do that.If there's anything else we can do to make your stay more enjoyable or if you have any other feedback to share, please let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future!Thank you for choosing our hotel! Safe travels!

We're glad to hear that you enjoyed your stay at our hotel and found it to be a nice place for an airport stay. It's great that you liked the food trucks nearby as well! Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we could meet your expectations.If there's anything else we can do to enhance your experience or if you have any specific feedback to share, please let us know. We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future!Thank you for choosing our hotel! Safe travels!

We're delighted to hear that you found our hotel very clean and our staff helpful and friendly! Providing a welcoming and comfortable experience for our guests is important to us, and we're pleased that we could meet your expectations.If there's anything else we can do to enhance your experience or if you have any specific feedback to share, please let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Thank you for choosing our hotel! Safe travels!

Dear NatoyaRecently, we received your valuable feedback through our satisfaction survey, and unfortunately we noted that your experience did not meet your expectations, which deeply saddens us. The satisfaction of our guests is our number one priority, and when we fall short of this standard, we take the situation very seriously.We would like to sincerely apologize for any inconvenience or disappointment you experienced during your stay. Your comfort and satisfaction are of the utmost importance to us, and we want to ensure that any issues you faced are addressed immediately to prevent future occurrences.To help us better understand the specific issues that caused you dissatisfaction, we would love to receive more details about your experience. Any additional information you can provide will be extremely helpful for us to identify areas of improvement and take the necessary steps to ensure that all of our guests enjoy an exceptional experience at our hotel.We remain attentiveBest regards

Dear LauraWe wanted to take a moment to express our sincere appreciation for having you stay at our hotel during your recent visit. It was a pleasure to have you as our guest and we sincerely hope that you enjoyed your stay with us.We are very pleased to hear that your experience at our hotel was positive and that you enjoyed your time here. Knowing that our service and facilities met your expectations fills us with joy and motivates us to continue striving to provide exceptional experiences for all our guests.We sincerely hope to have the opportunity to welcome you back in the future and provide you with another memorable experience at our hotel. If there is anything else we can help you with or if you have any special requests for your next visit, please do not hesitate to let us know.Best regards

Dear Ms. Karen,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

Dear Lesley,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

Dear Mr. FredericThank you for your kind words! We're delighted to hear that you found our hotel very nice and comfortable, and that it was perfect for your needs as a good hotel near the airport. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad we could meet your expectations.If there's anything else we can do to enhance your experience or if you have any specific feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!Thank you for choosing our hotel! Safe travels!

Dear Mr. Jeffrey,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

Dear Ms. Eva,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

Dear Jesse,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

Dear Ms. Krista,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel and that you enjoyed the rooftop pool with the glass edge - it's always a hit with kids! We're also glad that you found the entire property to feel brand new and that the food truck area next door was amazing and kept your whole family happy.We apologize for the inconvenience with the shuttle and breakfast timing not aligning with your needs, but we're glad that our front desk team was able to arrange a taxi for you promptly.Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you for choosing our hotel! Safe travels!

Thank you for sharing your feedback about your stay near the airport. We're glad to hear that overall, you had a lovely experience. However, we apologize for any inconvenience caused by our policy regarding the acceptance of colones in cash for certain services like the bar and food services.We understand the importance of accommodating guests who prefer to use their local currency before departing, and we will review our policies to see if there are ways we can improve this aspect of our service. Your feedback is valuable to us as it helps us identify areas for improvement and ensure a better experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can do to make your next visit more comfortable, please let us know.Thank you for choosing our hotel! Safe travels!

Thank you for sharing your experience with us. We're glad to hear that you found our hotel nice, clean, and comfortable. However, we apologize for any inconvenience you experienced regarding the dining options during your late check-in. We understand the importance of having food available, especially after a long day of travel.Your feedback is important to us, and we will review our dining options and hours to ensure that our guests have access to food even during late arrivals. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying dining experience in the future.Thank you for choosing our hotel, and we look forward to your next visit. If there's anything else we can do to improve your stay, please let us know. Safe travels!

Dear Marshall,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location close to the airport and amenities, as well as our amazing staff. Providing excellent service and maintaining clean, new rooms are top priorities for us, and we're glad that we could meet your expectations during your stay.If there's anything else we can do to enhance your experience or if you have any specific feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Thank you for choosing our hotel! Safe travels!

Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the associates as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

¡Gracias por tu comentario! Nos alegra saber que disfrutaste de una buena atención durante tu estancia en nuestro hotel. La amabilidad de nuestro personal y el nivel de aseo son aspectos que valoramos mucho, y nos esforzamos por mantener altos estándares en ambos aspectos. Si hay algo más que te gustaría compartir sobre tu experiencia o si tienes alguna sugerencia para mejorar, no dudes en hacérnoslo saber. ¡Esperamos tenerte de nuevo como nuestro huésped en el futuro!

I understand your concern about the loud music during check-in. We apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will make sure to address this issue to ensure a smoother and more comfortable experience for our guests in the future.If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

Thank you for sharing your feedback! We're glad to hear that you enjoyed the interesting food options in our unique outdoor setting. We appreciate your comments regarding the bedroom floors and will certainly take note of your suggestion to improve the mopping frequency or quality. Guest feedback like yours helps us identify areas where we can enhance our services and facilities. If there's anything else you'd like to mention or if you have any further suggestions, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

Entiendo que otorgaste una calificación de 1/5 en nuestra encuesta y lamento mucho escuchar eso. Como supervisor de operaciones, mi objetivo principal es garantizar que todos nuestros huéspedes tengan una experiencia excepcional durante su estadía. Si hay algo específico que te haya decepcionado o si tienes alguna preocupación que quieras compartir con nosotros, estaré más que dispuesto a escuchar y abordar cualquier problema para asegurarnos de mejorar continuamente nuestros servicios. Tu opinión es invaluable para nosotros, y espero tener la oportunidad de hacer que tu próxima visita sea más satisfactoria.

Thank you for your feedback about your recent stay at our hotel. We're delighted to hear that you liked the location, dining options, friendly staff, and cleanliness of our facilities. Your kind words are greatly appreciated.Regarding your feedback about the pool, we apologize for any inconvenience caused by its location. We understand that having a pool on the ground floor could provide added convenience. We will certainly take your suggestion into consideration as we continue to improve our amenities and offerings.We value your input and strive to provide the best possible experience for our guests. If there's anything else we can do to enhance your future stays or if you have any further suggestions, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.

Thank you for bringing these issues to our attention, and we apologize for the inconvenience you experienced during your stay.We are sorry to hear about the problem with the toilet in your room and the delay in having your room serviced. Providing a comfortable and hassle-free stay is important to us, and we regret that we fell short of meeting your expectations in these areas. Rest assured, we will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly and to prevent similar occurrences in the future.Additionally, we apologize for the water leakage issue in your second room. Your safety and comfort are our top priorities, and we take matters like this very seriously. We will investigate the cause of the leakage and take appropriate measures to prevent it from happening again.We appreciate your acknowledgment of our staff's helpfulness during your interactions with them. Providing excellent service is something we strive for, and we are glad to hear that our team was able to assist you effectively during your second encounter.If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

Thank you for your feedback regarding your recent stay at our hotel. We're thrilled to hear that you had a great experience overall and that you found our hotel to be luxurious and conveniently located near the airport.We appreciate your compliments on our beautiful interior design and the ease of the check-in and check-out process provided by our front desk staff.We apologize for the inconvenience you experienced with the lack of towels at the pool and the language barrier with the staff member. Rest assured, we will address these issues with our team to ensure that adequate supplies are always available, and that our staff members are equipped to assist guests in multiple languages.Your suggestion regarding opening a hotel in Manuel Antonio or another popular area is noted, and we will certainly consider it as we continue to expand and improve our offerings.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

¡Gracias por tu calificación perfecta de 5/5 en nuestra encuesta! Nos complace enormemente saber que tu experiencia en nuestro hotel fue excelente. Nos esforzamos por brindar un servicio excepcional y una estancia memorable. Esperamos tenerte de vuelta pronto para otra experiencia excepcional.Saludos cordiales,

Thank you for your feedback! We're delighted to hear that you had a great experience at our hotel. If there's anything specific you enjoyed or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back in the future!Best regards,