Avis sur Travelodge by Wyndham San Francisco Airport North
Travelodge by Wyndham San Francisco Airport North
326 S Airport Blvd, South San Francisco, CA
Avis
6,0
6,0/10
Propreté
6,6/10
Personnel et service
5,4/10
Équipements
5,4/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
23 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Travelodge le 23 avr. 2024
Thank you for taking the time to share your feedback with us, although we're truly disappointed to learn that your experience fell short of your expectations.Please accept our sincerest apologies for any inconvenience or discomfort you may have encountered during your stay. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your needs on this occasion.We take your comments seriously and will thoroughly investigate the issues you've raised to ensure that they are addressed promptly and effectively. Your feedback is invaluable to us as we strive to continually improve the quality of our services and facilities.We understand that you may be hesitant to return, but we sincerely hope that you will give us another opportunity to provide you with the outstanding experience that you deserve. Please feel free to reach out to us directly if there is anything we can do to make amends or if you would like to discuss your concerns further.Thank you again for bringing these matters to our attention.
4/10 Médiocre
Sannie
24 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sannie
Séjour de 1 nuit en mars 2024
Réponse de Travelodge le 25 mars 2024
Thank you for sharing your feedback regarding your recent stay with us. We're sorry to hear that your experience did not meet your expectations in terms of cleanliness and overall condition.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we apologize for any shortcomings you encountered during your stay. Please know that we take your comments seriously, and we will address the issues you've raised with our housekeeping and maintenance teams to ensure that they are promptly resolved.We appreciate you bringing this matter to our attention, as it allows us to improve and better serve our guests in the future. Thank you for choosing to stay with us.
2/10 Horrible
Lilou
3 janv. 2024
Lilou
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Christopher
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en décembre 2023
2/10 Horrible
THIERRY
Voyage en famille avec de jeunes enfants
18 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THIERRY
Séjour de 3 nuits en août 2023
4/10 Médiocre
SARAH
Voyage en famille
15 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SARAH
Séjour de 1 nuit en août 2023
6/10 Satisfaisant
catherine
5 août 2023
catherine
Séjour de 1 nuit en août 2023
8/10 Bien
magali
Voyage en famille
22 juil. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
magali
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
Moira
15 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Moira
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
Amélie
28 juin 2023
Les points forts : Personnel et service
Amélie
Séjour de 1 nuit en juin 2023
8/10 Bien
Stephane
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephane
Séjour de 3 nuits en juin 2023
8/10 Bien
Hauata
Voyage en famille
10 sept. 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Parfait.
Hauata
Séjour de 1 nuit en septembre 2022
10/10 Excellent
Amélie
Voyage en groupe
8 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien
Amélie
Séjour de 2 nuits en septembre 2022
4/10 Médiocre
Christophe
26 août 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Déçus
Christophe
Séjour de 1 nuit en juillet 2022
10/10 Excellent
christophe
14 août 2022
christophe
Séjour de 1 nuit en août 2022
8/10 Bien
Voyageur vérifié
Voyage en famille
13 août 2022
Les points faibles : Personnel et service
(Pas) beau, bon, pas cher
Voyageur vérifié
Séjour de 5 nuits en août 2022
4/10 Médiocre
STEEVE
7 août 2022
STEEVE
Séjour de 3 nuits en août 2022
4/10 Médiocre
antoine
Voyage en famille
5 août 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
antoine
Séjour de 1 nuit en juillet 2022
4/10 Médiocre
Bruno
Voyage en famille
29 juil. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bruno
Séjour de 1 nuit en juillet 2022
6/10 Satisfaisant
Emilie
Voyage en famille avec de jeunes enfants
29 juil. 2022
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Emilie
Séjour de 3 nuits en juillet 2022
8/10 Bien
ALINE
17 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ALINE
Séjour de 2 nuits en juillet 2022
6/10 Satisfaisant
Mélissa
8 juil. 2022
Correct
Mélissa
Séjour de 1 nuit en juillet 2022
8/10 Bien
JEAN-FRANÇOIS, DESCARTES
30 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JEAN-FRANÇOIS
Séjour de 1 nuit en juin 2022
8/10 Bien
ALINE
28 juin 2022
ALINE
Séjour de 2 nuits en juin 2022
2/10 Horrible
Martine
Voyage en groupe
28 juin 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martine
Séjour de 1 nuit en juin 2022
6/10 Satisfaisant
Patricia
23 juin 2022
Patricia
Séjour de 1 nuit en juin 2022
8/10 Bien
JEAN-FRANÇOIS, DESCARTES
Voyage en groupe
19 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JEAN-FRANÇOIS
Séjour de 2 nuits en juin 2022
4/10 Médiocre
Lucien
Voyage en groupe
8 juin 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lucien
Séjour de 4 nuits en juin 2022
6/10 Satisfaisant
Alain
17 mai 2022
Les points forts : Propreté et personnel et service
Alain
Séjour de 1 nuit en mai 2022
8/10 Bien
Guy
18 avr. 2022
Guy
Séjour de 2 nuits en avril 2022
8/10 Bien
olivier, Mandelieu la napoule
26 févr. 2022
olivier
Séjour de 1 nuit en février 2022
6/10 Satisfaisant
Alicia
Voyage en famille
12 févr. 2022
Les points faibles : Infrastructures et conditions de l’hébergement
Alicia
Séjour de 1 nuit en février 2022
6/10 Satisfaisant
MAEA
12 déc. 2021
Bon qualité/Prix
MAEA
Séjour de 1 nuit en décembre 2021
8/10 Bien
Jessica
3 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jessica
Séjour de 1 nuit en octobre 2021
2/10 Horrible
Lawrence, San Francisco is
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 1 nuit en mai 2024
10/10 Excellent
Liz
13 mai 2024
Liz
Séjour de 2 nuits en mai 2024
10/10 Excellent
Jim
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jim
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 13 mai 2024
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our hotel to be a great value and that you enjoyed a super clean room with easy access. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
4/10 Médiocre
rothana
Voyage d’affaires
11 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
rothana
Séjour de 6 nuits en mai 2024
Réponse de Travelodge le 13 mai 2024
Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.We apologize for any inconvenience caused by the lack of room cleaning service and the delay in the airport shuttle. Your comments have been shared with our housekeeping and shuttle teams to address these issues and ensure that they are resolved promptly. Additionally, we will review our shuttle schedule to ensure accuracy and efficiency for our guests.We understand your frustration with the limitations of our transportation options and apologize for any inconvenience this caused during your stay. Your feedback is important to us, and we will use it to make improvements to our services and amenities.We apologize for any discomfort or inconvenience you experienced during your stay, and we appreciate your feedback. Thank you for bringing these issues to our attention.
8/10 Bien
Antonie
11 mai 2024
Les points forts : Propreté et personnel et service
Antonie
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 13 mai 2024
Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience overall. If there's anything specific you enjoyed during your stay or any areas where you think we could improve to make it a 5-star experience next time, we'd love to hear your feedback. We appreciate your business and hope to welcome you back again soon!
6/10 Satisfaisant
Gin
Voyage en groupe
11 mai 2024
Les points forts : Personnel et service
Gin
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 13 mai 2024
Thank you for sharing your feedback with us. We appreciate your comments regarding the size of the room. However, we apologize for any inconvenience caused by the dated appearance and lack of cleanliness and maintenance. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.Your feedback is valuable to us, and we will address these issues with our housekeeping and maintenance teams to ensure that all of our rooms meet the highest standards of cleanliness and comfort. We are committed to making improvements based on your comments and hope to have the opportunity to welcome you back in the future to experience the positive changes we will implement. We appreciate your feedback.
2/10 Horrible
Gurminder
Voyage en famille
10 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gurminder
Séjour de 3 nuits en mai 2024
Réponse de Travelodge le 13 mai 2024
We're sorry to hear about your experience and that you did not feel comfortable staying at our hotel. We strive to provide a safe and welcoming environment for all our guests, and it's disappointing to hear that we fell short during your visit. Your feedback is important to us, and we will take your comments into consideration as we continue to make improvements to our property. We appreciate your feedback.
8/10 Bien
Tele
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tele
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 13 mai 2024
We're glad to hear that you found our hotel easy to locate and straightforward! Thank you for taking the time to share your positive feedback. We strive to make our guests' experiences as seamless as possible, from the moment they arrive until they depart. If there's anything else we can do to enhance your stay in the future, please let us know. We look forward to welcoming you back soon!
2/10 Horrible
Ernie
Voyage d’affaires
9 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernie
Séjour de 2 nuits en mai 2024
Réponse de Travelodge le 9 mai 2024
We are deeply sorry to hear about your negative experience during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. Please rest assured that we take your feedback seriously and will take immediate action to address the cleanliness issues you have highlighted. We have also notified our pest control team to investigate and resolve any pest concerns. Your comfort and satisfaction are important to us, and we would like to extend our sincerest apologies for the inconvenience you experienced.
2/10 Horrible
Bret-Lee, Seq Ntl Park
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bret-Lee
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 9 mai 2024
We appreciate your feedback regarding your recent stay with us. We're glad to hear that you found our location convenient. However, we apologize for the issues you encountered with the room phone and AC. Providing a comfortable and functional stay is important to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.
6/10 Satisfaisant
Jeffrey
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 13 mai 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We take all guest feedback seriously and will use your comments to improve our services. We apologize for any inconvenience you may have experienced during your stay.
4/10 Médiocre
Richard
8 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 9 mai 2024
We apologize for the inconvenience you experienced with the phone during your stay. Your feedback is valuable to us, and we're sorry for any inconvenience this may have caused. Please know that we take these issues seriously, and we will work to ensure that such problems are promptly addressed to improve the experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
8/10 Bien
Vineet
7 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Vineet
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 9 mai 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you found your stay above average and satisfactory. Your satisfaction is our priority, and we're committed to continuously improving to meet and exceed your expectations. We look forward to welcoming you back for another great stay in the future!
8/10 Bien
Cleofe de la
Voyage d’affaires, Voyage en couple
7 mai 2024
Cleofe de la
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 9 mai 2024
We apologize for the inconvenience you experienced during your stay. Please know that we do offer microwaves in our suites, and we're sorry if this information was not communicated effectively. Additionally, we regret the issue with the coffee maker and assure you that we are addressing this with our team to ensure it's promptly resolved. We appreciate your feedback.
4/10 Médiocre
Ardel, San Mateo
Voyage en famille avec de jeunes enfants, Voyage d’affaires
7 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Ardel
Séjour de 1 nuit en mai 2024
Réponse de Travelodge le 7 mai 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the lack of towels in your room and limited seating options.Providing a comfortable and convenient experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will address these issues with our housekeeping and management teams to ensure that similar incidents do not occur in the future.Your feedback is valuable to us as we strive to continually improve our services and facilities. If there is anything else you would like to share or if there is anything we can do to make it up to you, please do not hesitate to let us know.
6/10 Satisfaisant
JOE
Voyage en couple
6 mai 2024
Les points forts : Personnel et service
JOE
Séjour de 2 nuits en mai 2024
Réponse de Travelodge le 7 mai 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our property to your liking.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your time with us. If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.