Avis sur The Clift Royal Sonesta San Francisco
The Clift Royal Sonesta San Francisco
495 Geary St, San Francisco, CA
Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
10 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023
Réponse de Clift le 11 oct. 2023
Hello Roxanne,We are thrilled to earn your top score! Thank you for making yourself at home with us in San Francisco, and we hope our historic hotel will call your name again.Best regards,The Clift Royal Sonesta Hotel
10/10 Excellent
benoit
Voyage en famille
8 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
benoit
Séjour de 2 nuits en avril 2023
Réponse de The Clift le 10 avr. 2023
Hello benoit,Your five-star endorsement makes our day! Thank you for entrusting us with your San Francisco stay, and hurry back!Warmly,The Clift Royal Sonesta Hotel
10/10 Excellent
mathieu
25 oct. 2022
mathieu
Séjour de 3 nuits en octobre 2022
Réponse de The Clift le 28 oct. 2022
Greetings Mathieu,It was a joy to welcome you warmly to San Francisco. We hope you will join us again in the coming weeks or months.Warmly,The Clift Royal Sonesta Hotel
10/10 Excellent
Ludovic
8 août 2022
Ludovic
Séjour de 1 nuit en août 2022
Réponse de The Clift le 9 août 2022
Dear Ludovic,
We are so appreciative of your top score Join us again soon!
Kindly,
The Clift Royal Sonesta Hotel
8/10 Bien
Sophie
3 août 2022
Sophie
Séjour de 4 nuits en juillet 2022
8/10 Bien
Sébastien
Voyage en couple
23 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sébastien
Séjour de 3 nuits en mai 2022
Réponse de The Clift le 10 juin 2022
Greetings Sebastien,
Thank you for your positive score and helpful feedback. Until next time!
Sincerely, Soukaina
10/10 Excellent
Rémi
23 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
San Francisco Downtown
Rémi
Séjour de 4 nuits en février 2022
Réponse de Adrian Martinez le 26 févr. 2022
Dear Remi,
Thank you for posting your comments.
We are so glad you enjoyed your stay at The Clift Royal Sonesta. We look forward to welcoming you back for another great stay in the near future.
Best,
Adrian Martinez (Front Desk Manager)
8/10 Bien
Luc
Voyage en famille
6 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Luc
Séjour de 3 nuits en janvier 2022
Réponse de Asal le 9 janv. 2022
Cher Luc, Merci d’avoir posté vos commentaires et nous sommes impatients de vous accueillir à nouveau pour une autre expérience incroyable dans un proche avenir. Cordialement -Asal
10/10 Excellent
Anita
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anita
Séjour de 3 nuits en mai 2024
10/10 Excellent
Reyimu
Voyage en famille, Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reyimu
Séjour de 3 nuits en mai 2024
8/10 Bien
Elaina
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaina
Séjour de 1 nuit en mai 2024
Réponse de The Clift le 25 mai 2024
Dear Elaina,We love hearing that you appreciated our updated touches and new look once you made your way in, though we do wish we had been easier to find! Now that you know to utilize our valet parking option, we hope to host you again.With regards,The Clift Royal Sonesta Hotel
10/10 Excellent
Patrick
Voyage en groupe
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 24 mai 2024
Hello Patrick,We appreciate your top score more than we can say! We would love to host you again the next time your travels bring you to the city.Warmly,The Clift Royal Sonesta Hotel
10/10 Excellent
Linda
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en mai 2024
Réponse de The Clift le 24 mai 2024
Dear Linda,Thank you for joining us in the city! We are honored to earn your top score, and we hope we can entice you back for another stay at our San Francisco institution soon!Best,The Clift Royal Sonesta Hotel
4/10 Médiocre
Naiara
22 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Naiara
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 24 mai 2024
Dear Naiara,We share your concern that our team was unable to assist you when your travels were met with a flight delay or cancellation. While we have standard policies in place, we always strive to assist our guests with friendly and helpful service, and we apologize that this was not your experience. We hope we can earn your approval one day.Kind regards,The Clift Royal Sonesta Hotel
8/10 Bien
Pablo gonzalez
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pablo gonzalez
Séjour de 4 nuits en mai 2024
Réponse de The Clift le 20 mai 2024
Hello Pablo,Thank you for your stamp of approval!Until next time,The Clift Royal Sonesta Hotel
8/10 Bien
PATRICIA
19 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
PATRICIA
Séjour de 3 nuits en mai 2024
Réponse de The Clift le 21 mai 2024
Dear Patricia,We appreciate your positive score and we hope you enjoyed our iconic Redwood Room, ideal location, and iconic building. Until next time!Best regards,The Clift Royal Sonesta Hotel
8/10 Bien
John
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 20 mai 2024
Dear John,It was our pleasure to facilitate a fast and easy check-in so you could get your vacation started right away! We have noted your feedback on our bell services team with care, as you are correct that we wish to make the best first impression.We look forward to earning your perfect score next time.Warmly,The Clift Royal Sonesta Hotel
10/10 Excellent
Andrea
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 3 nuits en mai 2024
Réponse de The Clift le 14 mai 2024
Hello Andrea,Thank you for sharing your five-star approval with our team here in San Francisco! We will pass along your praise to our hardworking housekeeping team, and we're glad you enjoyed our food and beverages at The Redwood Room and Fredericks. We hope to entice you back soon!Warmly,The Clift Royal Sonesta Hotel
10/10 Excellent
Michael
Voyage d’affaires
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 6 nuits en mai 2024
Réponse de The Clift le 13 mai 2024
Dear Michael,Thank you for sharing your top score! It was a pleasure to have you with us, and we're glad our five-star service was noted! We will have a table reserved for your return at The Redwood Room!Best,The Clift Royal Sonesta Hotel
6/10 Satisfaisant
Mohan
Voyage en famille
11 mai 2024
Les points forts : Propreté et équipements
Mohan
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 13 mai 2024
Greetings Mohan,While we know parking in the city can be costly, we trust you felt your vehicle was secure at all times with us. Our team is always available to suggest walking routes from our doors for our guests to safely enjoy, and we hope we can offer you more advice the next time you are in the city.Kind regards,The Clift Royal Sonesta Hotel
8/10 Bien
Travis
Voyage en groupe
11 mai 2024
Les points forts : Propreté et personnel et service
Travis
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 13 mai 2024
Dear Travis,Thank you for being city-savvy during your stay, and we're glad you loved the inviting interior of our historic hotel. We hope we can welcome you back soon!Warmly,The Clift Royal Sonesta Hotel
4/10 Médiocre
SCOTT
Voyage en famille
11 mai 2024
Les points forts : Équipements
Les points faibles : Propreté
SCOTT
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 13 mai 2024
Hello Scott,We apologize for the unacceptable state of your suite's carpet, and for the lack of action that followed. We know we can do better to earn your full confidence in us, and we look forward to welcoming you back one day to make this right.Kindly,The Clift Royal Sonesta Hotel
10/10 Excellent
Amos, Sunnyvale
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amos
Séjour de 2 nuits en avril 2024
Réponse de The Clift le 9 mai 2024
Dear Amos,Thank you for joining us here in the heart of the action, with easy access to San Francisco's most iconic sights! We hope we can repeat the experience should your travels include our city by the bay again!Warm regards,The Clift Royal Sonesta Hotel
10/10 Excellent
daniela
Voyage en famille
8 mai 2024
Les points forts : Propreté et personnel et service
daniela
Séjour de 3 nuits en mai 2024
Réponse de The Clift le 8 mai 2024
Dear Daniela,We are honored to earn your enthusiastic endorsement! We are glad you loved everything about your stay, and though we know parking in the city can be costly, we trust you felt your vehicle was secure at all times.Until next time!Best,The Clift Royal Sonesta Hotel
10/10 Excellent
Stella
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stella
Séjour de 4 nuits en mai 2024
Réponse de The Clift le 8 mai 2024
Dear Stella,What a pleasure to find your five-star approval waiting for us! Please join us at our urban retreat again soon!With regards,The Clift Royal Sonesta Hotel
10/10 Excellent
lorrianne
Voyage en famille avec de jeunes enfants
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lorrianne
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 7 mai 2024
Greetings Lorrianne,It was our pleasure to showcase the kindness and attention we are known to provide at The Clift, and we hope you will make yourself at home with us again!Best regards,The Clift Royal Sonesta Hotel
10/10 Excellent
Nicole
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 6 mai 2024
Hello Nicole,Your promised return is the highest compliment we could ask for! Thank you for appreciating the beauty of our iconic property, and we will see you again soon!Best,The Clift Royal Sonesta Hotel
8/10 Bien
Vijay
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vijay
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jose
5 mai 2024
Jose
Séjour de 1 nuit en mai 2024
Réponse de The Clift le 25 mai 2024
Hello Jose,We are honored to earn your top score, and we hope you will remember our institution here in the city for your next stay as well.Warmly,The Clift Royal Sonesta Hotel
10/10 Excellent
Arilene
Voyage en groupe, Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arilene
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 6 mai 2024
Greetings Arilene,Thank you for sharing your endorsement of our historic hotel here in San Francisco, and we love hearing that you enjoyed a perfect visit! Until next time!Best,The Clift Royal Sonesta Hotel
10/10 Excellent
Douglas
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Douglas
Séjour de 2 nuits en mai 2024
Réponse de The Clift le 6 mai 2024
Dear Douglas,We appreciate your top score, and we hope we can make you at home with us again soon.Until then,The Clift Royal Sonesta Hotel
10/10 Excellent
Christopher
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en avril 2024
Réponse de The Clift le 3 mai 2024
Greetings Christopher, We are delighted you loved your experience with us at our iconic property in the city, and we hope we can count on a return! We would love to host your next stay in San Francisco as well!Best,The Clift Royal Sonesta Hotel
10/10 Excellent
Devin
2 mai 2024
Devin
Séjour de 2 nuits en avril 2024
Réponse de The Clift le 22 mai 2024
Dear Devin,Thank you for joining us for our classic hotel experience at The Clift! We trust you enjoyed our iconic ambiance, ideal location, and caring service, and we hope to see you again soon!Warmly,The Clift Royal Sonesta Hotel
10/10 Excellent
Bruce
30 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en avril 2024
Réponse de The Clift le 2 mai 2024
Greetings Bruce,Your top score makes our day! Thank you for joining us at The Clift, and do hurry back!Best,The Clift Royal Sonesta Hotel
10/10 Excellent
Emmanuel
30 avr. 2024
Emmanuel
Séjour de 1 nuit en avril 2024
Réponse de The Clift le 21 mai 2024
Greetings Emmanuel,It was a pleasure to host you in the city, and we hope we can count on your next reservation should your travel plans include San Francisco again!Best,The Clift Royal Sonesta Hotel
8/10 Bien
Michael
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de The Clift le 29 avr. 2024
Hello Michael,What a pleasure to receive your positive score. We hope you will join us at our iconic San Francisco institution again.With regards,The Clift Royal Sonesta Hotel
10/10 Excellent
Jennifer
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en avril 2024
Réponse de The Clift le 29 avr. 2024
Dear Jennifer,We love hearing that your stay with us was nothing short of amazing! It was such a pleasure to ensure a special visit for such a special occasion! We're glad you joined and we hope to remain part of your story for years to come!Until next time,The Clift Royal Sonesta Hotel
10/10 Excellent
Melody
28 avr. 2024
Melody
Séjour de 2 nuits en avril 2024
Réponse de The Clift le 20 mai 2024
Dear Melody,Thank you for sharing your five-star approval with our team here at the historic Clift! Until next time!Best,The Clift Royal Sonesta Hotel
10/10 Excellent
Teresia
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresia
Séjour de 5 nuits en avril 2024
Réponse de The Clift le 29 avr. 2024
Dear Teresia,'Best' is what we love to hear! Please join us again at the historic Clift one day soon.Until then,The Clift Royal Sonesta Hotel
10/10 Excellent
Tye
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tye
Séjour de 1 nuit en avril 2024
Réponse de The Clift le 29 avr. 2024
Greetings Tye,We are indeed known for our attentive service, and we're glad it showed! We will pass along your compliments and we hope to see you again.Best regards,The Clift Royal Sonesta Hotel
8/10 Bien
LORNA
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LORNA
Séjour de 2 nuits en avril 2024
Réponse de The Clift le 1 mai 2024
Hello Lorna,Thank you for discovering us here in the city! We're glad we could spoil you with our attentive service and prime location, and we hope to see you back at the Clift one day!Warm regards,The Clift Royal Sonesta Hotel
8/10 Bien
Holland
26 avr. 2024
Holland
Séjour de 1 nuit en avril 2024
Réponse de The Clift le 17 mai 2024
Greetings Holland,We loved hosting you at the iconic Clift, and we hope you enjoyed our city as much as we do. Please join us again the next time San Francisco is on your itinerary!Best,The Clift Royal Sonesta Hotel
8/10 Bien
Brandy
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandy
Séjour de 1 nuit en avril 2024
Réponse de The Clift le 26 avr. 2024
Hello Brandy,We love that you enjoyed your time with us here at the iconic Clift! We hope we can entice you back for another authentic San Francisco experience soon.Warm regards,The Clift Royal Sonesta Hotel
4/10 Médiocre
George Henry
24 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
George Henry
Séjour de 4 nuits en avril 2024
Réponse de The Clift le 25 avr. 2024
Dear George,Thank you for sharing your review with us. We are glad to hear that your room was perfectly prepared for your arrival and that our housekeeping team kept it sparkling.We do offer fridges on request, but we apologize if you were not made aware of additional dining options in our historic hotel, as we do have Fredericks during the day and our iconic Redwood Room open in the evenings.You are correct to expect a welcome from a team member and a helping hand when coming and going, and we apologize for this oversight. You should have also been advised on the safest and most pleasant routes from our front door to Union Square and other sightseeing areas.We know we can do better, and to that end, would love the chance to earn your higher score one day.Kindly,The Clift Royal Sonesta Hotel
10/10 Excellent
Wilma
Voyage en groupe
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wilma
Séjour de 1 nuit en avril 2024
Réponse de The Clift le 22 avr. 2024
Dear Wilma,We are smiling upon receiving your glowing review! Thank you for discovering for yourself all that sets us apart here at The Clift, from our iconic Redwood Room bar to our ideal location and attentive service.We would love to ensure another sophisticated stay just as soon as your travels allow!All the best,The Clift Royal Sonesta Hotel
10/10 Excellent
samantha
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
samantha
Séjour de 1 nuit en avril 2024
Réponse de The Clift le 24 avr. 2024
Dear Samantha,Thank you for sharing your five-star rating with our team here at The Clift. We are glad you enjoyed your stay in our historic property, and we hope to see you again before too much time has passed.Best,The Clift Royal Sonesta Hotel
6/10 Satisfaisant
Alison
Voyage en couple
22 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Alison
Séjour de 2 nuits en avril 2024
Réponse de Clift le 22 avr. 2024
Dear Alison,Thank you for sharing your feedback with us. We appreciate your willingness to keep an open mind upon arrival, and we're glad you discovered our Redwood Room and Fredericks dining options. We are also happy to hear you settled into your spacious, upgraded room with ease.We apologize if our policies regarding deliveries was not made clear; as you can probably appreciate, given the high frequency of such deliveries to the hotel, we cannot always guarantee our bell services team will have time to bring items to guest rooms. We are sorry this was the case during your stay.We hope we can leave you with a better last impression should your travels bring you back to us one day.Kindly,The Clift Royal Sonesta Hotel
10/10 Excellent
Mimoza
Voyage d’affaires
21 avr. 2024
Les points forts : Propreté et équipements
Mimoza
Séjour de 3 nuits en avril 2024
Réponse de The Clift le 22 avr. 2024
Dear Mimoza,What a pleasure to receive your top score! We're glad you rested so comfortably with us, and we hope your five-star approval will bring you back to our door!Warm regards,The Clift Royal Sonesta Hotel
10/10 Excellent
Shawn
20 avr. 2024
Shawn
Séjour de 3 nuits en avril 2024
Réponse de The Clift le 10 mai 2024
Dear Shawn,What a pleasure to receive your five-star approval! Thank you for making yourself at home at The Clift, and we hope we can entice you back to downtown San Francisco soon!Warm regards,The Clift Royal Sonesta Hotel
8/10 Bien
Rachpal
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachpal
Séjour de 1 nuit en mars 2024
Réponse de The Clift le 22 avr. 2024
Greetings Rachpal,We agree that our location here in the city is hard to beat! Thank you for making yourself at home with us, and do hurry back!Best,The Clift Royal Sonesta Hotel