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Avis sur Hotel Bijou

4 out of 5
Hotel Bijou
111 Mason Street, San Francisco, CA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 114 avis sur 368." "
Note des voyageurs de 8 (Bien), d’après 93 avis sur 368." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 368." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 368." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 368." "

8,2/10

Propreté

8,0/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en novembre 2019
Réponse de Night Auditor le 17 déc. 2019
We are very happy to see you enjoyed your stay with us! Thank you very much for the positive feedback!

4/10 Médiocre

Blaise

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
FUYE !!!!!
En un mot comme en cent, cet hôtel est celui à ne pas recommander. Bien que bien placé par rapport à Union Square et l'hyper centre, il est bordé par une rue mal famée, innommable et bruyante. Pendant 4 jours de séjour la machine à clés était soi-disant en panne donc pas d'accès possible à la chambre hors des heures de présence du personnel d'accueil, au demeurant fort peu aimable. Bien que propre la chambre est minuscule et étouffante (pas de clim, juste du chauffage... inutile lorsqu'il fait 30 degrés dehors...), mal insonorisée que ce soit des voisins de chambre, ou des toxicomanes hurlants de la rue en dessous (et nous étions au 6 ème étage). Les lits sont petits, très bien pour faire du trampoline, mais pas pour dormir à deux. Les parkings publics environnants sont assez chers, mais quand même moins que le valet parking (150 dollars pour trois jours). Au vu de l'offre hôtelière dans le quartier, il est possible certainement de trouver un meilleur rapport qualité / prix.
Séjour de 3 nuits en octobre 2019
Réponse de Blanca le 28 oct. 2019
Dear Guest thank you for having stayed, parking is very expensive in San Francisco we have done our best to find a competitive price for you while ensuring that your car is parked in a safe area. Yes there are street people in San Francisco this is a city wide issue the hotel does its best to curb it. We do not advertise that we have AC there is no AC on property. We thank you for having stayed and we hope that you enjoyed your time in San Francisco.

8/10 Bien

Thierry

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Très bon accueil, personnel sympa Bonne literie
Séjour de 3 nuits en octobre 2019
Réponse de Blanca le 24 oct. 2019
Dear Guest thank you for the positive feedback we look forward to seeing you in the futture.

8/10 Bien

nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2019
Réponse de Blanca le 1 mai 2019
Dear Nicolas thank you for having stayed I hope you had a great time in SF and have many happy memories to share with loved ones.

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Réponse de Blanca le 6 mai 2019
Thank you for having stayed with us.

10/10 Excellent

jean philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2019
Réponse de blanca le 20 mars 2019
Dear Guest thank you for the positive feedback.

8/10 Bien

Rosario

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The area around is dirty and full of homeless.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Nino

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excelente ubicacion
Séjour de 3 nuits en mai 2024
Réponse de Hotel Bijou Team le 24 mai 2024
Dear Guest,Thank you for choosing Hotel Bijou for your accommodation and we greatly appreciated your feedback. We look forward in welcoming you back soon.

8/10 Bien

Nami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location, easy to go around and close to train station.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Bijou Team le 24 mai 2024
Dear Guest,Thank you for choosing Hotel Bijou for your accommodation and we greatly appreciated your feedback. We look forward in welcoming you back soon.

8/10 Bien

Lucia Gabriela Pena

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very good hotel excellent location just the beds are very bad to to soft
Séjour de 4 nuits en mai 2024
Réponse de Hotel Bijou Team le 22 mai 2024
Dear Guest,Thank you for choosing Hotel Bijou for your accommodation and greatly appreciated your feedback.

4/10 Médiocre

Iris

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area was definitely not somewhere you would feel safe to take a walk at night and the hotel is located right at the middle of downtown around the corner of Tenderloin. My view from the 5th floor was that of at least 10 homeless people at all times plus suspicious drug activity; loud music and nonstop talking yelling and arguing basically couldn’t sleep at all. Definitely won’t be going back and don’t recommend it.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Bijou Team le 20 mai 2024
Dear Iris,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. We will be using the feedback you provided to make improvements.

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is absolutely amazing!! The hotel is in a perfect location that is walking distance to multiple bus stops and to the Union Square. Many tour options pcik up from nearby as well. The staff are the most friendly staff i have ever encountered! Not only will they greet you at the door, but also to and from their way to work if they see you. All staff gave great reccommendations of places to visit and eat. The hotel is located near the tenderlion district - which is known for homelessness and can be quite noisy at night. Earplugs were provided for all occupants of the room though! Although Expedia states there is a breakfast - it is not a full nor a hot breakfast. Coffee, water, tea are constantly available through the day. A microwave is located at the bar/front desk as well. We had no issues making instant oatmeal with the complimentary breakfast bar though it can be inconvenient for others. Muffins, yogurt cups and fruit are served for breakfast. Overall i would absolutely recommend staying at the Bijou to anyone!
Séjour de 7 nuits en mai 2024
Réponse de Hotel Bijou Team le 20 mai 2024
Dear Jessica,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we are glade you enjoyed your time with us. We hope to see you again soon!

10/10 Excellent

Scott

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and servive, neighborhood is pretty scketchy but the hotel was great
Séjour de 1 nuit en mai 2024
Réponse de Hotel Bijou Team le 8 mai 2024
Dear Guest,Thank you for choosing Hotel Bijou for your accommodation and we greatly appreciated your feedback.We look forward in welcoming you back soon!

2/10 Horrible

Madivalappa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No good room.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Bijou Team le 8 mai 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements.

10/10 Excellent

Jose Manuel

Réponse de Hotel Bijou Team le 22 mai 2024
Dear Guest,Thank you for choosing Hotel Bijou for your accommodation and greatly appreciated your feedback. We look forward in welcoming you back soon.

10/10 Excellent

Adrianne

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is beautiful!!! They’re extremely hospitable and welcoming. They care about you so much even though you’ll only be there for a few days. The lobby was a great place to hang out. It was super close to all the public transports. They even brought a portable fridge up for us upon request. I would absolutely stay there again!
Séjour de 5 nuits en avril 2024
Réponse de Hotel Bijou Team le 29 avr. 2024
Dear Adrianne,Thank you for choosing Hotel Bijou for your accommodation. We greatly appreciated your feedback and we hope to see you again soon!

6/10 Satisfaisant

Ana, Los Angeles

Voyage en famille
Les points forts : Propreté
Too many homeless around and unsafe.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Bijou Team le 29 avr. 2024
Dear Ana,Thank you for choosing Hotel Bijou for your accommodation and we greatly appreciated your feedback.

10/10 Excellent

Yuta

Les points forts : Propreté
部屋はとても良かった
Séjour de 2 nuits en avril 2024
Réponse de Hotel Bijou Team le 29 avr. 2024
Dear Yuta,Thank you for choosing Hotel Bijou for your accommodation and greatly appreciated your feedback.

6/10 Satisfaisant

Byron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Difficult to rate this hotel. Pros: Staff was friendly, central location, local ownership Cons: very sketchy area (should know this before booking here), but also, very small rooms and bathroom (I couldn't sit comfortably on the toilet), TV didn't work and staff couldn't assist Overall, not a terrible place, but I wouldn't stay here again
Séjour de 1 nuit en avril 2024
Réponse de Hotel Bijou Team le 29 avr. 2024
Dear Byron,Thank you for choosing Hotel Bijou for your accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and well will be using feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Brittany

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Réponse de Hotel Bijou Team le 29 avr. 2024
Dear Brittany,Thank you for choosing Hotel Bijou for your accommodation and we greatly appreciated your feedback.

6/10 Satisfaisant

Bruce

Voyage en couple
Les points faibles : Équipements
The room was fine. No room service once you checked in. Trash not emptied, no making of the bed, had to go get my own towels. Homeless living outside. Restaurant was not open. Ice Machine is hidden on second floor
Séjour de 6 nuits en avril 2024
Réponse de Hotel Bijou Team le 25 avr. 2024
Dear Bruce,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you for choosing Hotel Bijou for your accommodation.

2/10 Horrible

canson

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s just a 2 or 3 stars hotel. I made a mistake not reading review. It’s in a drug dealer and homeless areas. Do not go out at night around here
Séjour de 3 nuits en avril 2024
Réponse de Hotel Bijou Team le 23 avr. 2024
Dear Canson,Thank you for choosing Hotel Bijou for your accommodation.

6/10 Satisfaisant

jason

Les points forts : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Hotel Bijou Team le 23 avr. 2024
Dear Jason,Thank you for choosing Hotel Bijou for your accommodation.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about the property is great, including staff. It’s just the location is what really gets under my skin. Since it’s right in the middle of downtown San Francisco, there’s lots and lots of homeless and trash everywhere. So much feces in the street and all over the side walk, I really don’t know how people can do it. Again everything else about the hotel is amazing. Definitely will stay at one of their other locations!
Séjour de 2 nuits en février 2024
Réponse de Hotel Bijou Team le 22 avr. 2024
Hi Michael,Thank you for choosing Hotel Bijou for your accommodation and you enjoyed your time with us. Looking forward in welcoming you back soon.

4/10 Médiocre

Valessa

Séjour de 1 nuit en avril 2024
Réponse de Hotel Bijou Team le 14 mai 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Abraham

Voyage en famille, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hobos. Lots of em
Séjour de 1 nuit en avril 2024
Réponse de Hotel Bijou Team le 18 avr. 2024
Thank you for choosing to stay at Hotel Bijou.Appreciated your feedback.

10/10 Excellent

Didier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Hotel Bijou Team le 8 mai 2024
Dear Guest,Thank you for choosing Hotel Bijou for your accommodation and we greatly appreciated your feedback. Look forward in welcoming you back soon!

4/10 Médiocre

Christine

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Location is unsafe. Lots of homeless people congregating out on the street. It was very noisy all night long. People playing loud music occasionally at 4/5am in their cars and screaming. No breakfast served even though they say there would be. However, you do get free wine at check in.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Bijou Team le 16 avr. 2024
Dear Christine,Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Maria, Chino Hills

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The price is great, but I didn't realize I was in a high-crime area. Homeless lurked in the streets; some talking to themselves; others sharing drugs; others high on something. This was daytime. I wouldn't dare walk at night. Garage parking was down the street and my car was safe. The ADA bathroom shower (large bathroom) was not adequately protected from all the water spilling onto the flooring. The showerhead was attached facing the shower curtain so of course the water would be flooding the floor because there was not high enough railing to block the water on the floor inside the shower. There is no screen the window so you can't really leave it open. No a/c but if there had been a screened window, it wouldn't be so warm at night and stuffy. Staff are all very friendly and helpful. The continental breakfast was very spartan; I mean, they just had a muffin and the little yogurt cups and coffee. Bagels and cream cheese would help. Cereal, too. Also, bananas, oranges; not hard apples. Towels had lint on them. It was not a horrible stay. Just the little things would've made it terrific. Again, the area is not safe. That's a concern. At night, I heard a man screaming; car alarms going on; loud music from cars driving by, and we were on the 5th floor.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Bijou Team le 16 avr. 2024
Dear Maria,Thank you for choosing Hotel Bijou for your accommodation and your satisfaction is very important to us. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice interior and helpful staff but the neighborhood is pretty rough
Séjour de 1 nuit en avril 2024
Réponse de Hotel Bijou Team le 16 avr. 2024
Dear Thomas,Thank you for choosing Hotel Bijou for your accommodation.

6/10 Satisfaisant

Olivia

Les points forts : Propreté et personnel et service
Hotel is perfect for if you just want a centrally located bed for the night. Small room w/ no AC, no minifridge, breakfast is mostly just yogurt & muffins. Its in a great location to get to touristy places but be prepared to walk through & interact with the large amounts of unhoused people. Staff was really sweet thank you!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Bijou Team le 12 avr. 2024
Dear Olivia,Thank you for choosing Hotel Bijou for your accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements. Mini fridge is provided to guest when one is requested.

10/10 Excellent

Alfred

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really cool spot in a convenient location. Staff was top notch and the hotel has a cool style to it. Couple things to note, there is no AC but they do provide box fans… And I was in a pet friendly room, but there was not a screen on the window, so I couldn’t let the air from the outside when it got hot at night. I plan on staying again!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Bijou Team le 12 avr. 2024
Hello Alfred,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

Milind

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff stand out at this wonderful hotel. Jonah, Punya, and Chris were brilliant, helpful, and accommodating. The hotel is situated 2 blocks from the Powell St BART station. The rooms are good, although TV remotes didn’t work from more than a foot’s distance and some bathroom fixtures needed work. But the helpfulness and positive attitude of the staff made this a stellar visit.
Séjour de 5 nuits en mars 2024
Réponse de Hotel Bijou Team le 9 avr. 2024
Dear Milind,Thank you for choosing Hotel Bijou for your accommodation. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

8/10 Bien

Yulia

Voyage en couple
Les points forts : Propreté et personnel et service
It's a decent hotel right downtown. It’s noisy outside, but we appreciated the earplugs provided. The rooms don’t have a refrigerator. Other than that - we had a nice stay.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Bijou Team le 9 avr. 2024
Dear Yulia,Thank you for choosing Hotel Bijou for your accommodation. Your feedback is very important to us and we greatly appreciated.

6/10 Satisfaisant

FRANNA

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property is in a location that is convenient to everything, but red light district. The last straw was the last night of my stay the hotel across the street, someone was stabbed and the whole area was blocked off. Also, no restaurant or bar inside as advertised. I was told they are looking for someone to work in the kitchen. No key code access, you have to punch in a code to get into the hotel, which most times does not work and you have to use that same code to punch in to get into your room. Room is small, but the bed was comfortable, and the bathroom was very nice. The homeless people as well as sketchy people all around the side of and front of the hotel, was a safety concern. The breakfast , is and was very disappointing, apple, muffin, yogurt. Stay here at your own risk.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Bijou Team le 9 avr. 2024
Dear Franna,Thank you for choosing Hotel Bijou for your accommodation. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create a enjoyable experience for each of our guests.

10/10 Excellent

Michael, Ellwood City

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris and all the front desk staff were awesome. The location is at the edge of an area that is a little rough, but it is right in the heart of the city. Plenty of restaurants and shopping nearby. And right by the BART station. Rooms are very nice. Modern and clean. Great value for the price. My only complaint is that they do need to up their continental breakfast game. There is a little coffee stand with great middle eastern pastries near by, maybe consider bringing in some local bakery items to give the breakfast more appeal. All in all though very happy with my choice!
Séjour de 3 nuits en avril 2024
Réponse de Jimmy le 7 avr. 2024
Thank you so much for your kind words. We will look into changing up breakfast. SincerelyJimmy

8/10 Bien

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A
Séjour de 6 nuits en mars 2024
Réponse de Hotel Bijou Team le 8 avr. 2024
Hello Marco,Thank you for choosing Hotel Bijou for your accommodation. We appreciate your feedback.

10/10 Excellent

Maria cecilia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 6 nuits en mars 2024
Réponse de Hotel Bijou Team le 8 avr. 2024
Hello Maria,Thank you for choosing Hotel Bijou for your accommodation and you enjoyed your stay with us. Your feedback is very important to us and we hope to see you again soon.

6/10 Satisfaisant

Agnieszka

Voyage en famille
Les points forts : Propreté et personnel et service
The hotel manager shouldn't write, that the hotel offers breakfast, because there you can only get: coffee, yoghurt, and if you're a lucky guest -sometimes a bagel, that comes from the fridge. The only possibility to have a breakfast in this hotel is to go to the next supermarket and buy some food.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Bijou Team le 8 avr. 2024
Dear Agnieszka,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guest.

8/10 Bien

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The room was cute, nice, and clean, however there were a lot of inconveniences and some amenities that were listed that were not available. The restaurant is closed, the room did not have a fridge or a robe as listed, the TV relies on internet which was extremely unstable- I couldn't watch anything for hours and then when it did work, it'd cut out every 3 min for several min or more at a time. The bed didn't have a top sheet, just the comforter which was odd. The adorable claw foot bathtub had no plug so I couldn't enjoy a bath. Also they don't use key cards, you're given a code to enter the front door and your room and it doesn't always work, so I got locked out of my room. It was frustrating. The area immediately surrounding the hotel is pretty unsafe with addicts laying on the sidewalks. It wasn't a terrible stay, the room is cute and clean, but I probably wouldn't go back unless some of the other things were changed.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Bijou Team le 8 avr. 2024
Dear Brittany,Thank you for choosing Hotel Bijou for your accommodation and taking the time to complete online survey regarding your recent stay an our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Angelina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super nice. As many reviews said the street outside has a lot of uh… San Francisco unhooked characters. That being said their front door stays locked all the time. The hotel was cute and very clean. For the price I don’t think I could beat it especially for the location. Would for sure go back.
Séjour de 1 nuit en avril 2024
Réponse de Jimmy le 7 avr. 2024
Thank you for your kind words.

10/10 Excellent

Lorena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mars 2024
Réponse de Hotel Bijou Team le 2 avr. 2024
Dear Lorena,Thank you for choosing Hotel Bijou for your accommodation and greatly appreciated your feedback.We look forward in welcoming you back in the near future.

4/10 Médiocre

Oliver

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eine Umgebung geprägt von Drogenabhängigen, Obdachlosen und kriminellen Banden. Die angeblich vorhandene Parkgarage ist nicht im Hotel und erfordert, dass das Gepäck durch eine Zone mit aggressiven Gestalten aus der Drogenszene transportiert werden muss. Für diese Dinge kann das Hotel nichts - dennoch kann man die Lokation nur rubusten Naturen empfehlen, die sich im Zweifel gegen die aggressiven Junkies zu verteidigen wissen.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Bijou Team le 8 avr. 2024
Dear Oliver,Thank you for choosing Hotel Bijou for your accommodation and taking the time to complete online survey regarding your recent stay at our hotel. Your feedback is very important to us and we assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guest.

4/10 Médiocre

Holly, Highland

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel staff try to make the best of a terrible location. ALL night you hear ruckus outside, with sirens from the conveniently located police station up the street. The hotel was recently shined up, and has a few cute features, but overall it's a very underwhelming experience. Beds were very bouncy, in an uncomfortable way. I booked 2 queens, but I'm positive they were only full size beds. The in house restaurant is not currently operating, & the included “breakfast” was muffins you warm yourself in a microwave & yogurt literally left out next to (not in) an ice bath. Every morning I couldn't wait to get up & out of there because it was stressing me out to hear fighting, yelling & other nonsense well into the night. The hotel knows…earplugs provided bedside, and property doors are locked 24/7 with code access for guests. I won't return.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Bijou Team le 1 avr. 2024
Dear Holly,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel.On behalf on our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent, would stay again.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Bijou Team le 1 avr. 2024
Dear Margaret,Thank you for choosing Hotel Bijou for your accommodation. We are glad that you have enjoyed your stayed and look forward in welcoming you back in the near future.

8/10 Bien

martha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Bijou Team le 1 avr. 2024
Thank you for choosing Hotel Bijou for your accommodation.

8/10 Bien

Yu

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフの対応がとても良かったです。荷物の預かりや観光地の紹介などとても丁寧な対応でした。またバスルームはリフォームされていて綺麗でした。ホテルの向かい通りの治安が悪く、夜の音楽やバイクの音、人の声などが気になりました。
Séjour de 2 nuits en mars 2024
Réponse de Hotel Bijou Team le 29 mars 2024
Thank you for choosing Hotel Bijou for your accommodation. We are glade you enjoy your stayed with us and staffs are being helpful. We greatly appreciated your feed back.

8/10 Bien

Dany

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is really great. Only issue is the loud music and poeple that are staying up all night every night. If that doesn't bother your, bring earplugs for a good night of sleep. It's close to everything so it's easy to go everywhere. Staff is super nice.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Bijou Team le 28 mars 2024
Thank you for choosing Hotel Bijou for your accommodation. Your feed back meant a lot to us and it help us improve our services.

10/10 Excellent

Melissa C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Hotel Bijou Team le 28 mars 2024
Thank you for choosing Hotel Bijou for your accommodation and that you enjoyed your stayed with us.Look forward in welcoming you back to soon in the near future.