Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
18 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Aura Management le 19 avr. 2024
Dear Serge,We're glad to hear that you found your one-night stay with us satisfactory and that you found your room clean. However, we apologize if our location was further from the Bay Area attractions than you had anticipated. We understand the importance of convenience for our guests and will take your feedback into consideration. If you find yourself back in the area and need accommodations closer to the attractions, we'd be happy to assist you in finding a more suitable option. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best Regards,Hotel Aura Management
6/10 Satisfaisant
Diane
9 mars 2024
Les points faibles : Personnel et service
Diane
Séjour de 1 nuit en mars 2024
Réponse de Hotel Aura Management le 12 mars 2024
Dear Diane,Thank you for taking the time to review your stay at Hotel Aura. We hope you enjoyed your stay and the staff at Hotel Aura hotel was able to serve you with comfort and impressive hospitality. We apologize for any inconvenience and would love to hear any feedback you wish to share. We hope you choose us again for your next trip. Best Regards,Hotel Aura Management
10/10 Excellent
Gina
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gina
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Aura Management le 14 nov. 2023
Dear Gina, Thank you for the positive feedback! We're thrilled to hear that your experience was perfect. If there's anything specific you enjoyed or if there are ways we can maintain or improve upon this perfection in the future, please feel free to share. We appreciate your feedback and look forward to the opportunity to welcome you back for another perfect stay. If you have any other comments or questions, feel free to let us know! Best Regards,Hotel Aura Management
8/10 Bien
andre
10 oct. 2023
andre
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 2 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Malika
27 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Malika
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 28 juil. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Satisfaisant
Pauline
Voyage en famille
19 juil. 2023
Les points forts : Propreté et personnel et service
Pauline
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Aura Management le 21 juil. 2023
Dear Pauline, Thank you for your feedback. We're glad to hear that you found our hotel to be well placed and clean. However, we apologize for any inconvenience caused by the noisy location. We understand the importance of providing a peaceful environment for our guests, and we will take your feedback into consideration as we continue to improve our guests' experience. Thank you for choosing our hotel, and we hope to have the opportunity to make your next stay even more enjoyable. Best Regards,Hotel Aura Management
10/10 Excellent
Jocelyn
Voyage en famille
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jocelyn
Séjour de 2 nuits en juillet 2023
Réponse de Customer Care Team le 18 juil. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
10/10 Excellent
MARIO
Voyage en famille
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARIO
Séjour de 1 nuit en mai 2023
Réponse de Hotel Aura Management le 1 juin 2023
Dear Mario,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled to learn that you had a great experience staying with us at Hotel Aura. We would love to host you again on your next visit to San Bruno. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again! Best Regards,Hotel Aura Management
8/10 Bien
Michel
6 mars 2023
Michel
Séjour de 1 nuit en mars 2023
Réponse de Hotel Aura Management le 8 mars 2023
Dear Michael,Thank you so much for your lovely review! We sincerely appreciate your feedback. It's awesome to see that you classify our hotel to be great. We are humbled and honored. It is honorable to learn you are impressed by our housekeeping staff and their dedicated service.We look forward to hosting you again soon for another enriching stay on your next trip to San Bruno.Best Regards,Hotel Aura Management
8/10 Bien
Nathalie
Voyage en famille
3 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel proche de l'aéroport
Nathalie
Séjour de 1 nuit en juillet 2022
Réponse de Hotel Aura Management le 6 oct. 2022
Dear Nathalie,Thank you for the positive review of your stay at Hotel Aura. We are happy to learn that you had an excellent time staying with us in San Bruno and found our accommodations clean, comfortable, and spacious. We are happy to see that you enjoyed our complimentary breakfast.We are glad you had a memorable stay with us at Hotel Aura and hope you return soon.Best Regards,Hotel Aura Management
8/10 Bien
adeline
17 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
adeline
Séjour de 1 nuit en septembre 2022
10/10 Excellent
xavier
17 sept. 2022
xavier
Séjour de 1 nuit en septembre 2022
Réponse de Hotel Aura Management le 20 sept. 2022
Dear Xavier,Thank you for a Perfect Score Rating on your stay at Hotel Aura. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are appreciated. We would love to host you again for your next visit to San Bruno.We hope you have an opportunity to make a return visit and stay with us again very soon!Best Regards,Hotel Aura Management
10/10 Excellent
Yves
15 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yves
Séjour de 1 nuit en juin 2022
8/10 Bien
didier
14 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
didier
Séjour de 3 nuits en mai 2022
Réponse de Hotel Aura Management le 17 mai 2022
Dear Guest,
Thank you for staying with us when you visited San Bruno. It makes me happy to hear that you were extremely pleased with your stay. We greatly appreciate your feedback and hope you will stay with us again soon! Spread the good word!
Regards,
Hotel Aura Management
8/10 Bien
ambre
Voyage en groupe
15 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ambre
Séjour de 1 nuit en février 2022
Réponse de Hotel Aura Management le 21 févr. 2022
Dear Ambre,
We are always delighted to hear from our guests about their stays at Hotel Aura, and we are happy with your positive rating and comments - thank you very much. We are delighted to hear that our accommodations met all of your expectations and that our excellent location provided you with easy access to all local attractions. It was a pleasure to host you, and we hope to welcome you back many more times in the future.
Kind Regards,
Hotel Aura Management
10/10 Excellent
Jonathan
Voyage d’affaires
21 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan
Séjour de 1 nuit en novembre 2021
Réponse de Hotel Aura Management le 22 nov. 2021
Dear Jonathan,
Thank you for taking the time to review your stay at our San Bruno Hotel. We are delighted to learn that your stay with us was pleasant. Feel free to communicate with our friendly staff about your experience. Thank you for your stay. We look forward to hosting you soon.
Regards,
Hotel Aura Management
8/10 Bien
Philippe
Voyage en famille
12 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avis mitigé
Philippe
Séjour de 2 nuits en juillet 2021
Réponse de Hotel Aura Management le 14 août 2021
Dear Phillipe,
Thank you for the candid feedback. We are glad that you found our hotel decent and clean. We apologize for the room you were allotted, this is not the experience we aim to offer our guests. We would love to offer you a better view of your next stay with us.
Thank You,
Hotel Aura Management
6/10 Satisfaisant
Szymon
Voyage en couple
26 mai 2024
Szymon
Séjour de 1 nuit en mai 2024
8/10 Bien
Riho
25 mai 2024
Riho
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Wayne
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wayne
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 27 mai 2024
Dear Wayne,We're delighted to hear that you found your room very clean and comfortable, with a quiet environment for a restful stay. However, we apologize for any inconvenience you experienced with our shuttle service. Your feedback is invaluable, and we will address this issue to improve our efficiency. Regarding breakfast, we appreciate your input, and we will work to enhance our offerings for a more satisfying experience. Thank you for staying with us, and we hope to have the opportunity to exceed your expectations in the future.Best Regards,Hotel Aura Management
10/10 Excellent
Sierra
Voyage d’affaires
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sierra
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 27 mai 2024
Dear Sierra,We're thrilled you enjoyed our hotel's location, especially its proximity to the airport. Providing convenience for our guests is a top priority, and we're glad that our location met your needs. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Best Regards,Hotel Aura Management
10/10 Excellent
Judith
23 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Judith
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 27 mai 2024
Dear Judith,We're pleased you enjoyed your overall experience at our hotel. However, we sincerely apologize for the inconvenience caused by the airport shuttle not being available as expected. Your feedback is important to us, and we're grateful for your understanding. We're glad that we could arrange a refund for your taxi fare, and we appreciate your patience and cooperation. Please know that we will address the issue with our shuttle service to ensure it operates smoothly in the future. Thank you for choosing to stay with us, and we hope to welcome you back for a more seamless experience next time.Best Regards,Hotel Aura Management
10/10 Excellent
Sawsan
Voyage en famille
22 mai 2024
Les points forts : Équipements
Sawsan
Séjour de 2 nuits en mai 2024
Réponse de Hotel Aura Management le 24 mai 2024
Dear Sawsan,Thank you for your kind words! We're delighted to hear that you found our hotel clean and inviting. Providing a comfortable and clean environment for our guests is one of our top priorities. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again in the future!Best Regards,Hotel Aura Management
10/10 Excellent
todd
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
todd
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 24 mai 2024
Dear Todd,We're pleased to hear you found value in your stay with us. Ensuring our guests receive great value for their money is important to us, and we're glad to know that we met your expectations. If there's anything else we can do to enhance your experience or if you have any feedback to share, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back again soon!Best Regards,Hotel Aura Management
10/10 Excellent
Siale
Voyage d’affaires
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siale
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 24 mai 2024
Dear Siale,We're delighted to hear you had a positive experience with our staff during your stay. Providing friendly and welcoming service is a top priority for us, and we're glad to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your kind words and hope to welcome you back again in the future!Best Regards,Hotel Aura Management
8/10 Bien
Daniel
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 24 mai 2024
Dear Daniel,We're glad to hear that you found our front desk team friendly and that you enjoyed a clean room during your stay. However, we are sorry if your room placement next to the lobby was not to your preference. We strive to accommodate guest requests whenever possible, so please don't hesitate to let us know your preferences for room location in the future. Your feedback is valuable to us, and we appreciate you choosing to stay with us. If there's anything else we can do to improve your experience, please feel free to reach out.Best Regards,Hotel Aura Management
8/10 Bien
Louisie Caroline De
Voyage en famille avec de jeunes enfants, Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louisie Caroline De
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 22 mai 2024
Dear Louisie,Thank you for your detailed feedback! We're glad you found the bed, sheets, pillows, and breakfast to your satisfaction. We apologize for any inconvenience caused by the shuttle service hours. We appreciate your recommendation and look forward to welcoming you back for another stay. Safe travels!Best Regards,Hotel Aura Management
10/10 Excellent
Sawsan
20 mai 2024
Sawsan
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 22 mai 2024
Dear Sawsan,Thank you for your feedback! We're glad to hear that you found our hotel clean and enjoyable. Your satisfaction is important to us, and we appreciate your kind words. If there's anything more we can do for you during your next stay, please let us know. We look forward to welcoming you back!Best Regards,Hotel Aura Management
8/10 Bien
Abel, Grand Prairie
20 mai 2024
Les points forts : Équipements
Abel
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 22 mai 2024
Dear Abel,Thank you for your feedback! We're pleased to hear that you enjoyed our location. If there's anything else we can do to enhance your stay or if you have any additional comments, please feel free to share. We look forward to welcoming you back soon!Best Regards,Hotel Aura Management
10/10 Excellent
Shona
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shona
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 22 mai 2024
Dear Shona,We're delighted to hear that you had a pleasant experience during your stay with us! Providing a warm welcome, clean and comfortable accommodations, and convenient amenities like in-room coffee are all part of our commitment to guest satisfaction. We're sorry you couldn't enjoy breakfast due to your early departure. We're glad you appreciated the coffee provided in your room. Thank you for choosing to stay with us, and we hope to welcome you back again in the future! If there's anything else we can assist you with, please let us know.Best Regards,Hotel Aura Management
10/10 Excellent
Wade
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wade
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 22 mai 2024
Dear Wade,We're delighted to hear that you found our hotel clean and convenient! Providing a comfortable and hassle-free experience for our guests is our top priority. If there's anything else we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back again soon!Best Regards,Hotel Aura Management
6/10 Satisfaisant
Ronny
16 mai 2024
Les points forts : Propreté
Ronny
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 22 mai 2024
Dear Ronny,Thank you for rating your stay at Hotel Aura. We hope to host you again for your next trip to Hotel Aura to serve you with a more comfortable stay and enhanced experience.Best Regards,Hotel Aura Management
10/10 Excellent
Blake
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blake
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 15 mai 2024
Dear Blake,We're delighted to hear that you found our hotel clean and convenient! Providing a comfortable and hassle-free stay for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards,Hotel Aura Management
8/10 Bien
Dennis
13 mai 2024
Les points forts : Propreté et personnel et service
Dennis
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 15 mai 2024
Dear Dennis,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Best Regards,Hotel Aura Management
10/10 Excellent
Rashelle
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rashelle
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 14 mai 2024
Dear Rashelle,We're delighted to hear that you found our place lovely and plan to return again! It's great to know that you also found it super clean. Providing a comfortable and welcoming environment for our guests is our priority, and we're glad we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Best Regards,Hotel Aura Management
10/10 Excellent
Mario
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 4 nuits en mai 2024
Réponse de Hotel Aura Management le 14 mai 2024
Dear Mario,Thank You for the PERFECT SCORE rating on your experience! We are thrilled that you loved your stay and would love to host you again.Best Regards,Hotel Aura Management
8/10 Bien
Ricky
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricky
Séjour de 2 nuits en avril 2024
Réponse de Hotel Aura Management le 14 mai 2024
Dear Ricky,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Best Regards,Hotel Aura Management
10/10 Excellent
Irina
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Irina
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 16 mai 2024
Dear Irina,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management
8/10 Bien
carlos
10 mai 2024
Les points forts : Propreté et personnel et service
carlos
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 14 mai 2024
Dear Carlos,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Best Regards,Hotel Aura Management
10/10 Excellent
Rob, San Diego
Voyage d’affaires
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 14 mai 2024
Dear Rob,We're delighted that you found our staff very friendly and welcoming during your stay! Providing excellent service and a warm atmosphere for our guests is what we strive for, and we're glad our team made your experience enjoyable.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Best Regards,Hotel Aura Management
10/10 Excellent
Joseph, Toronto
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mai 2024
Réponse de Hotel Aura Management le 14 mai 2024
Dear Joseph,We're pleased you found your room clean and spacious during your stay with us! Providing a comfortable and welcoming environment for our guests is our priority, and we're glad we met your expectations in this regard.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Hotel Aura Management
10/10 Excellent
cristina
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cristina
Séjour de 1 nuit en avril 2024
Réponse de Hotel Aura Management le 9 mai 2024
Dear Cristina,We're sorry for the trouble you had with our parking facilities. We understand that having limited space can make parking challenging, and we regret any frustration it may have caused during your stay.We'll take your feedback into consideration to see how we can improve the parking situation for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better accommodate you on your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely,Hotel Aura Management
10/10 Excellent
Yoshihiro
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yoshihiro
Séjour de 1 nuit en avril 2024
Réponse de Hotel Aura Management le 8 mai 2024
Dear Yoshihiro,We're delighted to hear that you enjoyed our breakfast! Providing a delicious and satisfying breakfast for our guests is important to us, and we're glad we met your expectations.If there's anything else we can do to make your stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back for another great breakfast and stay!Best Regards,Hotel Aura Management
10/10 Excellent
Karen
5 mai 2024
Karen
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Roseller
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements
Roseller
Séjour de 3 nuits en avril 2024
Réponse de Hotel Aura Management le 7 mai 2024
Dear Roseller,We're glad to hear that you found our hotel clean, quiet, accessible, and our staff friendly. Your satisfaction is our priority, and we apologize for any inconvenience caused by the lack of Wi-Fi. We'll work on addressing this issue to ensure a better experience for our guests in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for an improved stay.Best Regards,Hotel Aura Management
8/10 Bien
Noyma
3 mai 2024
Les points forts : Propreté et personnel et service
Noyma
Séjour de 4 nuits en avril 2024
Réponse de Hotel Aura Management le 7 mai 2024
Dear Noyma,We're pleased to hear that you found our hotel easy to access. Providing convenience for our guests is important to us. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay soon!Best Regards,Hotel Aura Management
10/10 Excellent
Brian
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en mai 2024
Réponse de Hotel Aura Management le 7 mai 2024
Dear Brian,We're so grateful for your loyalty as a frequent customer! It's always a pleasure to welcome you back. Thank you for choosing our hotel, and we look forward to continuing to provide you with excellent service and comfortable stays.Best Regards,Hotel Aura Management
8/10 Bien
CHRISTY
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHRISTY
Séjour de 1 nuit en février 2024
Réponse de Hotel Aura Management le 6 mai 2024
Dear Christy,We're glad to hear that you found our staff pleasant! Providing friendly and helpful service is important to us, and we appreciate you taking the time to recognize our team. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back again soon!Best Regards,Hotel Aura Management
6/10 Satisfaisant
Norma
Voyage en couple
2 mai 2024
Les points forts : Équipements
Norma
Séjour de 2 nuits en avril 2024
Réponse de Hotel Aura Management le 3 mai 2024
Dear Norma,We apologize for the noise disruption during your stay and the inconvenience caused by the breakfast area near your room. Your feedback is important to us, and we'll address this issue to ensure a more peaceful experience for our guests in the future.Additionally, we're sorry to hear that the service was not friendly. Providing excellent service is a priority for us, and we'll address this with our team to ensure that all guests feel welcomed and well taken care of during their stay.We're glad to hear that you found the pillows nice and comfy, but we understand that the noise and service issues outweighed this positive aspect for you. We apologize for any frustration or discomfort this may have caused.Thank you for sharing your experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you decide to give us another chance, please don't hesitate to reach out to us.Sincerely,Hotel Aura Management
10/10 Excellent
William
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en avril 2024
Réponse de Hotel Aura Management le 3 mai 2024
Dear William,We're glad you found our property clean and suitable for your one-night stay. It's great that you found the room spacious, clean, and the bed comfortable. We take pride in providing a clean and comfortable environment for our guests.We understand your concern about the neighborhood, but we're pleased to hear that you felt safe being on a main road. Thank you for choosing to stay with us, and we hope to welcome you back for another stay in the future! If you have any further feedback or if there's anything we can do to improve your experience, please let us know.Best Regards,Hotel Aura Management