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Avis sur Residence Inn by Marriott San Diego Downtown

3 out of 5
Residence Inn by Marriott San Diego Downtown
1747 Pacific Hwy, San Diego, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 372 avis sur 768." "
Note des voyageurs de 8 (Bien), d’après 240 avis sur 768." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 768." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 768." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 768." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Marcellin, L Ancienne Lorette

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Près d’une voie ferrée
Séjour de 3 nuits en avril 2024
Réponse de Steven C le 24 mai 2024
Hi Marcellin, Thank you for taking the time to rate our hotel. We hope that you enjoyed your stay. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Bien

STEPHANE

Séjour de 2 nuits en avril 2024
Réponse de Steven C le 13 mai 2024
Hi Stephanie, Thank you for taking the time to rate our hotel. We hope that you had a pleasant stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Bien

YVES

Séjour de 2 nuits en janvier 2024
Réponse de Steven C le 12 janv. 2024
Dear Yves, Thank you for taking the time to rate our hotel. We hope that you had a nice stay. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Sophie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grand studio où j’ai même eu droit à deux chambres au lieu d’une, suite à un upgrade. Propreté impeccable, personnel très gentil, buffet généreux inclus. Ma seule déception c’est du point de vue écologique: A part à une occasion, toute la vaisselle était en carton et plastique jetable…
Séjour de 3 nuits en avril 2023
Réponse de Steven C le 4 mai 2023
Hi Sophie, Thank you for sharing your experience with us.We appreciate you rating our property and we are delighted to hear that you enjoyed your visit. I'm glad we were able to get you an upgrade during your stay. We truly appreciate your business and hope to have you back soon. Sincerely,Steven CGeneral Manager

8/10 Bien

Marie-Eve

Les points forts : Propreté et infrastructures et conditions de l’hébergement
L'ensemble de notre séjour a bien été. Le seul désagrément était la proximité du tramway qui passe directement à côté de la chambre et nous réveille tôt le matin.
Séjour de 6 nuits en mars 2023
Réponse de Steven C le 28 mars 2023
Dear valued guest, Thank you for sharing your experience with us.We appreciate you rating our property and we are pleased to see that you enjoyed your stay. I will share your entire feedback with our team as we continue our efforts to effectively overcome some external noise obstacles to ensure full guest satisfactionWe truly appreciate your business and hope to have you back soon. Sincerely,Steven CGeneral Manager

8/10 Bien

CCM, Sherbrooke (Qué.)

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour en novembre à San Diego.
Surprenant : la navette de l'hôtel nous transporte aux 4 coins de la Ville !

4/10 Médiocre

SOYOUN

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Kirsten

Voyage en famille
Les points forts : Personnel et service et équipements
The staff were pleasant and helpful for the most part. We had a sink backing up in one of the bathrooms and they sent someone up to fix it. In our 2 bedroom suite, there was a closet in the living room that was locked and seemed to house an air conditioning unit. It went on and off regularly and was so loud you could feel the noise not just hear it so it was difficult to sleep at night.
Séjour de 3 nuits en mai 2024
Réponse de Steven C le 24 mai 2024
Hi Kirsten, Thank you for taking the time to provide feedback about your stay. I am sorry to hear that you experienced some noise issues during your stay with us. I will review this with my operations team as we continue our efforts to improve our hotel-room accommodations and services. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

4/10 Médiocre

Kai

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Steven C le 24 mai 2024
Hi Kai, Thank you for taking the time to rate our hotel. We are sorry to see that you had a less than perfect stay. We would love to hear any specific feedback that you would like to share so that we can use it for additional training and improvement. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close toTrolley
Séjour de 1 nuit en mai 2024
Réponse de Steven C le 17 mai 2024
Hi Victor, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Maricella

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it Thank you
Séjour de 1 nuit en mai 2024
Réponse de Steven C le 15 mai 2024
Hi Maricella, Thank you for taking the time to rate our hotel. We are very pleased to hear that you loved your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Richard, Delray Beach

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to both airport and car rental center
Séjour de 1 nuit en mai 2024
Réponse de Steven C le 15 mai 2024
Hi Richard, Thank you for taking the time to rate our hotel. We are happy to hear that our hotel's location met all of your needs. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Dante

Séjour de 1 nuit en février 2024
Réponse de Steven C le 13 mai 2024
Hi Dante, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Estela

Séjour de 3 nuits en avril 2024
Réponse de Steven C le 13 mai 2024
Hi Estela, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Bien

Cassandra

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024
Réponse de Steven C le 9 mai 2024
Hi Cassandra, Thank you for rating our hotel. We truly appreciate your business and hope that you enjoyed your stay. Thanks again. Sincerely,Steven CGeneral Manager

8/10 Bien

Crystal

Les points forts : Propreté et personnel et service
Looks modern but the bathrooms outdated
Séjour de 1 nuit en mai 2024
Réponse de Steven C le 9 mai 2024
Hi Crystal, Thank you for providing feedback regarding your stay. We will share your comments with our leadership team as we continue our efforts to improve our hotel room accommodations and services. Thank you again for your valued feedback. Sincerely, Steven C General Manager

8/10 Bien

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that it was close to everything. Food was great for breakfast. Checkin was easy and early. I didn’t like that an alarm clock went off at 3am and couldn’t talk to a manager. They wrote it down and told me a manager would reach out that hadn’t happened. Also I found a dirty rag in the room after they cleaned it. Those were two things I didn’t like.
Séjour de 3 nuits en avril 2024
Réponse de Steven C le 9 mai 2024
Hi William, Thank you for taking the time to provide feedback about your stay. I am sorry that we have not responded to your request to speak with a manager. I am available to discuss the alarm clock matter at your convenience. Please contact me directly at the hotel and I will be sure to return your phone call. Sincerely, Steven CGeneral Manager

8/10 Bien

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Steven C le 1 mai 2024
Hi Joanne, Thank you for taking the time to rate our hotel. We are pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Bien

Hector

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the security of the area is not good
Séjour de 2 nuits en avril 2024
Réponse de Steven C le 1 mai 2024
Hi Hector, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Erik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Steven C le 1 mai 2024
Hi Erik, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty good hotel for the price. Conveniently located between downtown and other tourist destinations. Same sort of blah breakfast as usual, and the hallways are a little dim, but otherwise pretty good.
Séjour de 2 nuits en avril 2024
Réponse de Steven C le 1 mai 2024
Hi Craig, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

6/10 Satisfaisant

Gina

Les points forts : Propreté
Very convenient. I didn't like the noise from the airport being so close!
Séjour de 4 nuits en avril 2024
Réponse de Steven C le 22 avr. 2024
Hi Gina, Thank you for taking the time to provide feedback about your stay. I am sorry to hear that you experienced noise issues during your stay with us. It is always our hope that each of our guest has a peaceful and relaxing experience during their stay with us. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Erik

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was comfortable and convenient
Séjour de 2 nuits en avril 2024
Réponse de Steven C le 22 avr. 2024
Hi Erik, Thank you for taking the time to rate our hotel. We are happy to hear that you had a comfortable stay.We truly appreciate your business and hope to host you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Steven C le 22 avr. 2024
Hi Michael, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Altaf

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent ! Heated pool nice area (needs to be warmer) . Good breakfast. I will always try to reserve here.
Séjour de 4 nuits en avril 2024
Réponse de Candice le 19 avr. 2024
Thanks so much for the feedback! We're pleased to hear you had a nice stay.

6/10 Satisfaisant

Jacqueline

Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dos cosas: 1 cuando hice la reservación me ofrecieron y reserve una habitación con vista a la bahía y me terminé en una en primera planta con vista al parqueo. No quise discutir eso en recepción por que era un tiempo de descanso con mi familia y no quería entrar en conflicto. 2. Estuvimos dos noches y en ningún momento limpiaron la habitación.
Séjour de 2 nuits en avril 2024
Réponse de Steven C le 14 avr. 2024
Hi Jacqueline, Thank you for taking the time to provide feedback about your stay. I am sorry to hear that you did not receive a room with a view as you requested. It is always our goal to honor guest requests when we have the availability to do so. I will review this with my operations team as we continue our efforts to improve our hotel-room accommodations and services. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

8/10 Bien

Marvin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location for exploring downtown San Diego. Rooms were updated yet some older furniture is still used. Beds were comfortable and pool is heated. Rooms facing the back will likely hear noise from the train that is passing right behind the hotel. If possible, opt for a room facing the front. When I raised the issue during checkout, the General Manager handled my minor complaint very well.
Séjour de 2 nuits en avril 2024
Réponse de Steven C le 8 avr. 2024
Hi Marvin, Thank you for taking the time to rate our hotel. We are pleased to see that you enjoyed your stay with us. It was a pleasure to meet you and I look forward to your next visit. Thank you again for your feedback and we hope to see you again. Sincerely, Steven CGeneral Manager

4/10 Médiocre

??

Voyage en groupe, Voyage d’affaires
Les points faibles : Équipements
I feel the service is good, but the building and equipment are not new. Noise from water pipe is big when using shower in another room.
Séjour de 4 nuits en mars 2024
Réponse de Steven C le 8 avr. 2024
Dear valued guest, Thank you for rating our hotel. I appreciate your feedback and I will share it with my hotel staff as we continue our efforts to improve our hotel room accommodations and services. Thank you again for your feedback. Sincerely, Steven CGeneral Manager

6/10 Satisfaisant

Monet

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
One complaint I did have was the mishap with my room which initially doubled charged me. I believe the manager was able to fix it but I was aware that I had a remaining balance when I checked out.
Séjour de 5 nuits en mars 2024
Réponse de Steven C le 5 avr. 2024
Dear Monet, Thank you for taking the time to provide feedback regarding your stay. I am happy to hear that your billing issue was resolved. I will share your feedback with my staff as we continue our efforts to improve our hotel accommodations and facilities. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiene todo para estar confortable
Séjour de 2 nuits en mars 2024
Réponse de Steven C le 2 avr. 2024
Hi Juan, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

6/10 Satisfaisant

Carlo

Voyage en famille
Les points forts : Propreté et personnel et service
Property is little tired and could use an update. Wifi was pretty much non existent in our room. Also, kept having to reset our keys even though we kept them in empty pockets. That said, it's convenient to Little Italy and the Embercado. Service was good. Rooms are spacious. So decent place but will try another in the future.
Séjour de 7 nuits en mars 2024
Réponse de Steven C le 2 avr. 2024
Hi Carlo, Thank you for taking the time to provide feedback about your stay. I am pleased to hear that you enjoyed our location and received good customer service during your stay with us. I am sorry to hear that you experienced door key and internet issues during your stay with us. I will review this with my operations team as we continue our efforts to improve our hotel-room accommodations and services. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

6/10 Satisfaisant

Samantha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff are exceptionally friendly. The breakfast is very crowded and frequently without items. I never got there for the scrambled eggs. The room is as pictured. The bed is a full not a queen. It was also totally broken down. Way too soft. Also the tub did not drain properly which is a fall hazard.
Séjour de 2 nuits en mars 2024
Réponse de Steven C le 2 avr. 2024
Hi Samantha, Thank you for taking the time to provide feedback about your stay. I am sorry to hear that you experienced some maintenance issues during your stay with us. I will review this with my operations team and make sure they are corrected as we continue our efforts to improve our hotel-room accommodations and services. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Shelice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and quiet. Staff was nice.
Séjour de 2 nuits en mars 2024
Réponse de Steven C le 2 avr. 2024
Hi Shelice, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Bien

JOSE

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
is good
Séjour de 3 nuits en mars 2024
Réponse de Steven C le 2 avr. 2024
Hi Jose, Thank you for rating our hotel. We are glad to hear that you enjoyed your stay. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

6/10 Satisfaisant

brian

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is old, arlevator was broken, tub/shower was in disrepair. Staff was nice, breakfast was normal powered eggs, sausage, waffles selection you always get. Nothing special, northing out of norm.
Séjour de 5 nuits en mars 2024
Réponse de Steven C le 2 avr. 2024
Hi Brian, Thank you for taking the time to rate our hotel. We are very pleased to hear that you received friendly customer service during your stay. I am sorry to hear that you experienced some maintenance issues during your stay with us. I will review this with my operations team as we continue our efforts to improve our hotel-room accommodations and services. Thank you again for your valued feedback. Sincerely, Steven CGeneral Manager

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you’re looking for “posh”, this is not it. If you’re looking for a large, spotless room with an amazingly comfortable mattress, in a very central and walkable location - then this is the place to be. We highly recommend
Séjour de 3 nuits en mars 2024
Réponse de Steven C le 2 avr. 2024
Hi Karen, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. Thank you for your recommendation!We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

2/10 Horrible

Robert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff was rude and condescending.
Séjour de 1 nuit en mars 2024
Réponse de Steven C le 27 mars 2024
Hi Robert, Thank you for your feedback. I am sorry to hear that you had a disappointing experience during your stay. We do not tolerate or condone the type of behavior you have described in your post. I would invite you to contact me directly to provide specific details so that I can address this situation with my staff and provide the proper coaching and training. Thank you again for your feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Robert

Séjour de 1 nuit en mars 2024
Réponse de Steven C le 14 avr. 2024
Hi Robert, Thank you for taking the time to rate our hotel. We are very pleased to see that you enjoyed your stay with us. We truly appreciate your business, and we hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Mayra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great stay at this hotel. The staff was very helpful and professional. The continental breakfast was pretty good. The fire pit in the patio was a nice spot to lounge at.
Séjour de 3 nuits en mars 2024
Réponse de Steven C le 21 mars 2024
Hi Mayra, Thank you for your feedback.We are please to hear that you had a nice stay. We are glad that you found the fire pit as a relaxing place to lounge. We truly appreciate your business and hope to see you again. Sincerely,Steven CGeneral Manager

6/10 Satisfaisant

Patricia

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Room was very dusty… someone seemed to have used room prior dirty dishes and pillows didn’t smell pleasing!
Séjour de 3 nuits en mars 2024
Réponse de Steven C le 21 mars 2024
Hi Patricia, Thank you for taking the time to provide feedback. I have shared your comments with my housekeeping manager as we continue our efforts to provide a clean room and environment for all of our hotel guests. Thank you again for your feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Samuel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast!
Séjour de 2 nuits en février 2024
Réponse de Steven C le 5 mars 2024
Hi Samuel, Thank you for rating our hotel. We are happy to hear that you enjoyed your stay and enjoyed the breakfast!We truly appreciate your business and hope to see you again. Sincerely,Steven CGeneral Manager

8/10 Bien

ALEXANDER, Bradenton

Voyage en couple
Les points forts : Propreté et personnel et service
Great location, excellent staff, spacious suite, decent breakfast. Furniture and bathroom a bit worn. Sadly, like many cities, homeless people camping on streets nearby. Never felt threatened, though.
Séjour de 3 nuits en février 2024
Réponse de Steven C le 5 mars 2024
Hi Alexander, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you enjoyed your visit. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel in a great location for a reasonable price
Séjour de 5 nuits en février 2024
Réponse de Steven C le 2 mars 2024
Hi Mark, Thank you for rating our hotel. We truly appreciate your feedback and we are happy to see that you enjoyed your stay. We look forward to seeing you again!Sincerely,Steven CGeneral Manager

10/10 Excellent

Choong Gon, plainview

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
EVERYTHING IS GOOD
Séjour de 2 nuits en février 2024
Réponse de Steven C le 1 mars 2024
Hi Choong Gon, Thank you for rating our hotel and providing feedback. We are happy to hear that you had a good stay with us. We truly appreciate your business and hope to have you back again. Sincerely, Steven CGeneral Manager

6/10 Satisfaisant

Jaymee Nery

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The location of the hotel was great. Walking distance to the center of Little Italy and all the restaurants. The property itself was a 2 star. It desperately needs an update. Surrounding area is questionable with all the homeless, though they do not bother anyone. We still walked everywhere even at night. The staff was great and tried to make our stay as comfortable as possible. The air conditioner in the room is obnoxiously loud when it kicks on. Made it very difficult to sleep our first night. Luckily it’s always the perfect temperature in San Diego and we were able to shut it off during the night. Breakfast was a plus in the morning as well!
Séjour de 3 nuits en février 2024
Réponse de Steven C le 1 mars 2024
Hi Mr. Nery, Thank you for providing feedback about your stay. I will share your comments with my Maintenance Manager to ensure all the reported issues are address and corrected. We appreciate all of your detailed feedback. Sincerely, Steven CGeneral Manager

6/10 Satisfaisant

Bruce

Les points forts : Propreté et personnel et service
The hotel itself was fine and the staff were friendly and courteous. Unfortunately, when we arrived Sunday and came back in the evening to shower we realized that the bathroom sink was not draining. We had to call maintenance Sunday night and he was there for almost an hour trying to unclog the drain. That was not great. Also, we decided we needed to check out early because an atmospheric river and possible flooding was heading to San Diego. We had a drive back to Las Vegas and were worried about making the trip. I realize the policy was a night's stay penalty for early departure but I thought it would have been nice if the hotel/Marriott would have waived that charge, especially since we are Marriott Bonvoy members.
Séjour de 3 nuits en février 2024
Réponse de Steven C le 23 févr. 2024
Hi Bruce, Thank you for sharing your feedback about your hotel stay. I will share your feedback with my team as we continue our efforts to provide great service and ensure full guest satisfaction. We truly appreciate your business and thank you for your valued feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Andrew, Calgary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is on Pacific Highway close to the Coaster train and MTS plus Little Italy. It’s a slightly inconvenient walking location but those transportation links make up for this. The free breakfast is more than adequate and the pool and surrounds are pretty good. The rooms are adequate but a little dated. We rated five stars because the staff were great, everything was as advertised and the breakfast was a great start to the day.
Séjour de 4 nuits en février 2024
Réponse de Steven C le 23 févr. 2024
Hi Andrew, Thank you for taking the time to provide feedback about your stay. We are happy to hear that you had a great visit. I will share your compliments with our staff. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

8/10 Bien

Dennis

Les points forts : Personnel et service
Convenient location
Séjour de 2 nuits en février 2024
Réponse de Steven C le 23 févr. 2024
Hi Dennis, Thank you for taking the time to rate our hotel. We hope that you enjoyed your stay with us. We truly appreciate your business and hope to see you again. Sincerely, Steven CGeneral Manager

6/10 Satisfaisant

Marijose

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Las instalaciones son viejas. la cocina no estaba completa y aparte cobran el parqueo
Séjour de 2 nuits en février 2024
Réponse de Steven C le 16 févr. 2024
Hi Marijose, Thank you for taking the time to share your feedback about your stay. We have shared your comments with our team as we continue our efforts to improve our hotel accommodations and services. We truly appreciate your feedback. Sincerely, Steven CGeneral Manager

10/10 Excellent

Yogitha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Steven C le 16 févr. 2024
Hi Yogitha, Thank you for taking the time to provide feedback about your stay with us. We are happy to see that you enjoyed your visit. We truly appreciate your business and hope to see you again!Sincerely, Steven CGeneral Manager