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Avis sur Embassy Suites by Hilton San Diego La Jolla

3.5 out of 5
Embassy Suites by Hilton San Diego La Jolla
4550 La Jolla Village Dr, San Diego, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 634 avis sur 1019." "
Note des voyageurs de 8 (Bien), d’après 225 avis sur 1019." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 1019." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1019." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1019." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

BERNARD

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clen excellent staff. Will definitely book here again.
Séjour de 2 nuits en mai 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

10/10 Excellent

Joseph

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was here for 2 weeks ~Medical Issue all was very comfortable
Séjour de 22 nuits en avril 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

10/10 Excellent

Clara

Les points forts : Équipements
Very good
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

8/10 Bien

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s just too much noise that you can hear inside your room.
Séjour de 2 nuits en mai 2024
Réponse de Tammy le 28 mai 2024
We do apologize for the inconvenience.

6/10 Satisfaisant

Melissa

Voyage d’affaires, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
There are no towel racks in the room. You have to hang your towels across furniture. Our room had one hook on the door and one hook on the vanity for a hand towel. The towels would fall to the floor. Terrible pillows. The shower handle was difficult to maneuver and if you’re on a high floor, hot water takes a while. Older hotel. Best things about it are its location and the ladies at breakfast busing tables Very sweet hard working ladies.
Séjour de 7 nuits en mai 2024
Réponse de Tammy le 28 mai 2024
We do apologize for the inconvenience.

10/10 Excellent

Estela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Location. Shopping mall right across the street. Rooms are spacious. Good Breakfast but super long lines.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was lovely, the staff were friendly and helpful. This hotel was convenient to stay near UCSD. Loved the happy hour and the beautiful decor with coy pond inside. Nice rooms that were spacious and quiet. Would definitely stay there again!
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Joseph

Les points faibles : Infrastructures et conditions de l’hébergement
Dark, drab, dated pie shaped room with uncomfortable furniture and bedding. Not worth the price. Did not appreciate being approached by Hilton promotions person trying to sell something during breakfast. Tacky
Réponse de Tammy le 28 mai 2024
We apologize for the inconvenience.

10/10 Excellent

Denise

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is perfect for my family. My husband and children (2 Y, 5 Y) really enjoyed staying here. The staff were all very friendly and welcoming. Check in was quick and easy. The breakfast was perfect! There was something for everyone. This hotel is located across the street from a really nice mall which was very convenient and. close to dining options. This place is definitely for us when we travel this way again.
Séjour de 2 nuits en mai 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

10/10 Excellent

ENRIQUE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en avril 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

8/10 Bien

Cindy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very accommodating. Complimentary breakfast was great with a variety of options to choose from. Hotel is right next to PF Chang's restaurant and across street from mall. Heated indoor pool, hot tub, and workout room. I purchased room through Expedia for a King and queen size bed. Since these rooms were unavailable when I checked in, they had upgrade my room to corner suite, and ended up getting a King bed and a pull out sofa queen bed (very uncomfortable).
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 28 mai 2024
We apologize for the inconvenience.

10/10 Excellent

Darlene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really like the reliability of Embassy Suites as a brand. The design is very similar in the different locations I've stayed at, the breakfast has a great assortment of foods, the staff has been consistently professional and the wait staff in the mornings are so friendly and accommodating.
Séjour de 6 nuits en avril 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

4/10 Médiocre

Bradley

Voyage en famille
Les points faibles : Propreté et personnel et service
Never had this issue with Hilton properties before. When we arrived, we were told that the room that we booked did not have a queen bed (aside from the king bed) so they said that housekeeping would come up with a bed for the room. When the person arrived, she came with a double bed and a poor, unprofessional attitude. She huffed and puffed when we asked where the bed should be set up and constantly sounded irritated whenever we asked a question. Finally when we told her "is there a problem, are we are inconveniencing you" did her attitude change slightly. She ended up removing the bed since we found a pull out bed inside one of the couches. Secondly, and clearly the worst of the issues was that the carpet floor was soaking wet and had a bad smell between the kitchenette area and the master bedroom. When my wife put a towel on the floor on top of the carpet, it absorbed a significant amount of a nasty brown substance and the smell. Understandably, we were all disgusted by this since we had been walking in socks over the floor and our feet were wet with this mixture of water and potential fungus. I took a number of photos of the towels with the stains from the floors and showed the person at the front desk to try to either get a new room or a different person than our original "cheerful" staff member to dry the floor but they handed us towels instead and offered us Hilton Honor points, a small concession. Have stayed here in the past with good experiences, things have slipped.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 28 mai 2024
We apologize for the inconvenience. We are sorry for your experience while staying with us.

10/10 Excellent

Jess, Walnut

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mai 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

10/10 Excellent

Yichou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe clean and affordable
Séjour de 3 nuits en mai 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Hyosung

Voyage en groupe, Voyage d’affaires
Les points faibles : Équipements
No free drinking bottled water, terrible breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 19 mai 2024
We apologize for your experience.

10/10 Excellent

Regina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good! 😊
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 12 mai 2024
Thank you for staying with us.

10/10 Excellent

Ruben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay again!!
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 12 mai 2024
Thank you for staying with us.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
A select few staff members were excellent.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 12 mai 2024
Thank you for staying with us.

10/10 Excellent

david

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very courteous and helpful. Clean, convenient location near shopping mall and restaurants. Got complimentary drinks. Heated indoor pool good for family. Beds were comfortable. Complimentary breakfast buffet was good and convenient.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 12 mai 2024
Thank you for staying with us.

10/10 Excellent

Moise

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time here and I’ll be back. This will be my go to hotel. 5stars
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 12 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Evan

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
I had to straighten out the billing before I left. Great breakfast… Loved the omelette bar… but unfortunately, I had to deal with annoying people trying to sell timeshares while I’m trying to eat my breakfast. Nice spacious room with a decent bed. Hotel needs updating… The inner courtyard set up is strange being that your room has window facing a corridor.
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 9 mai 2024
We apologize for the inconvenience while staying with us.

8/10 Bien

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 9 mai 2024
Thank you for staying with us.

10/10 Excellent

Monica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was great. The area was very close to where we needed to go. Downfall was the beds were very hard.
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 9 mai 2024
Thank you for staying with us.

8/10 Bien

Vince

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Tammy le 7 mai 2024
Thank you for staying with us.

8/10 Bien

Geary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not crazy about the parking. First, it's $40 per day. Second, Very tight space to move around a truck. Third, many people did not understand how to use their room key to enter and exit the parking garage.
Séjour de 3 nuits en mai 2024
Réponse de Tammy le 7 mai 2024
Thank you for staying with us.

10/10 Excellent

Richard

Séjour de 1 nuit en mai 2024
Réponse de Tammy le 28 mai 2024
Thank you for staying with us.

10/10 Excellent

Vishnu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience
Séjour de 4 nuits en avril 2024
Réponse de Tammy le 7 mai 2024
Thank you for staying with us.

10/10 Excellent

KALPESH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice , clean , safe
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 5 mai 2024
Thank you for staying with us.

10/10 Excellent

Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Total mente satisfactorio
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 3 mai 2024
Thank you for staying with us.

10/10 Excellent

Ivonne, Doral

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 5 mai 2024
Thank you for staying with us.

10/10 Excellent

KEITH, Rancho Palos Verdes

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is conveniently located to the UCSD campus. Breakfast was very good with several warm options, including freshly made omelets. The atrium was beautiful with Koi fish in the stream. We enjoyed our 2 night stay.
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 3 mai 2024
Thank you for staying with us.

8/10 Bien

JUAN CARLOS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nos gusta mucho la ubicación y que tiene oficina de Avis. Siento el precio un poco elevado para la edad del edificio. Personal amable como siempre
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 3 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Yanna, Princeton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location convenient for shopping ( great mall nearby) but too distant from the village of La Jolla. Breakfast was great. The room - clean with a comfortable bed.
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 30 avr. 2024
Thank you for staying with us.

10/10 Excellent

Cesar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 3 mai 2024
Thank you for staying with us.

10/10 Excellent

Desiree

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wish the pool was more of an outside pool. But overall everything was wonderful
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 30 avr. 2024
Thank you for staying with us.

10/10 Excellent

Dorothy

Séjour de 1 nuit en avril 2024
Réponse de Tammy le 19 mai 2024
Thank you for staying with us.

10/10 Excellent

susan lynn, Snohomish

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is a bear and expensive.
Séjour de 2 nuits en décembre 2023
Réponse de Tammy le 26 avr. 2024
Thank you for staying with us.

10/10 Excellent

Liza

Séjour de 2 nuits en avril 2024
Réponse de Tammy le 15 mai 2024
Thank you for staying with us.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The breakfast was great. Within 15-minute drive to everything we did.
Séjour de 3 nuits en avril 2024
Réponse de Samantha M. le 24 avr. 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Bien

Alexandro, lancaster

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The welcoming complimentary drinks, morning breakfast makes me come back and the rooms are spacious, for our family.
Séjour de 1 nuit en avril 2024
Réponse de Samantha M. le 24 avr. 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Alban, Philadelphia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean, nice breakfast also
Séjour de 1 nuit en avril 2024
Réponse de Samantha M. le 24 avr. 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

2/10 Horrible

Joseph

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rude
Séjour de 1 nuit en avril 2024
Réponse de Samantha M. le 24 avr. 2024
Thank you for sharing your rating of our Hotel.

10/10 Excellent

Paru

Les points forts : Propreté
Séjour de 5 nuits en avril 2024
Réponse de Tammy le 21 avr. 2024
Thank you for staying with us.

8/10 Bien

Joyce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It would be nice if there were a restaurant in the building. However, the proximity of PF Changs was nice.
Séjour de 2 nuits en avril 2024
Réponse de Tammy le 19 avr. 2024
I do apologize, there is a restaurant in the building. Indulge has limited hours open from 4pm to 11pm.

10/10 Excellent

Amy

Séjour de 1 nuit en avril 2024
Réponse de Tammy le 9 mai 2024
Thank you for staying with us.

10/10 Excellent

Raymond

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean and rooms are large
Séjour de 1 nuit en avril 2024
Réponse de Tammy le 19 avr. 2024
Thank you for staying with us.

10/10 Excellent

Brittney

Séjour de 1 nuit en avril 2024
Réponse de Tammy le 7 mai 2024
Thank you for staying with us.

8/10 Bien

Erding

Voyage en famille
Les points forts : Propreté
This hotel is good place to stay for short holiday. The car park’s gate is not easy to open( too far for the driver to reach with a hotel’s room card.). In short, it is a nice and a quiet place for a short stay.
Séjour de 4 nuits en avril 2024
Réponse de Tammy le 19 avr. 2024
Thank you for staying with us.