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Avis sur Catamaran Resort and Spa

4 out of 5
Catamaran Resort and Spa
3999 Mission Boulevard, San Diego, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 453 avis sur 1104." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1104." "
Note des voyageurs de 6 (Satisfaisant), d’après 169 avis sur 1104." "
Note des voyageurs de 4 (Médiocre), d’après 106 avis sur 1104." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 1104." "

7,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Linda, Gearhart

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort was very nice and well maintained. Enjoyed the beach and walkways. Good restaurants and bar.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only issue I had was a screaming baby keeping me up all night but absolutely loved it
Séjour de 2 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 20 mai 2024
Dear Mike, thank you for staying with us. We are thrilled to receive your 5-star review, however, we're sorry for the noise you experienced. It will be a pleasure to host you again in the future.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed my stay very much hope to return
Séjour de 4 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 20 mai 2024
Dear Mary, thank you for choosing the Catamaran Resort Hotel and Spa and for your 5-star rating. The Catamaran is ramping up to summer with many unique, fun-filled activities and events, like our Sunset Luaus, Movies on the Bay, self-guided scavenger hunts, our talking bird encounter, bike and water sport rentals, and Bahia Belle family cruise, to name a few. We're glad you enjoyed your stay, and we look forward to welcoming you back to rediscover your aloha!

8/10 Bien

John Wesley

Séjour de 3 nuits en février 2024
Réponse de Catamaran Resort Hotel and Spa le 20 mai 2024
Dear Mr. Wesley, we are delighted that you enjoyed our tranquil tropical vibe, unbeatable Mission Bay location, on-site water sports, bike rentals from Action Sport, and talking exotic birds. It was a pleasure to host you, and we hope to continue to do so for years to come. Thank you.

10/10 Excellent

Chelsey Laine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved every part of our stay !
Séjour de 4 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 15 mai 2024
Dear Chelsey, we are delighted by your 5-star review. Thank you for choosing the Catamaran Resort, Hotel, and Spa and for letting us know that our team delivered exceptional service and that you enjoyed our amenities and beautiful grounds. We look forward to welcoming you back soon to rediscover your aloha!

8/10 Bien

Kemyia

Les points forts : Propreté et personnel et service
The property is very old and need a sincere face lift & also deep interior cleaning. There’s the smell of old wood in throughout when ever your not smelling the fresh salt water from the beach but yes very nice but old and not upkept t the best of it abilities
Séjour de 2 nuits en mars 2024
Réponse de Catamaran Resort Hotel and Spa le 15 mai 2024
Dear Kemyia, thank you for choosing the Catamaran Resort Hotel and Spa. Your comments are appreciated and have been forwarded to our management team for consideration. We regret to hear about the cleanliness issue, as we ensure that all rooms are cleaned before the arrival of our guests. We hope to welcome you back for an improved visit soon.

6/10 Satisfaisant

suzy

I stayed in the tower. Hallways are gross and need to be updated. I do not know when the last time they were vacuumed. The carpet in the bedroom was so gross. I didn’t want walk around barefoot. I think my time has come to an end staying at the
Séjour de 3 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 15 mai 2024
Dear Suzy, we appreciate your feedback. Your comments have been forwarded to the team for further consideration. We hope you give us another opportunity to host you in the future. Thank you.

4/10 Médiocre

John

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I really did not like how "dated" the rooms were. We had asked if they had any recently renovated rooms and we were not given one. Given how much we paid for over 5 days, we should have gone with another location that may not have been as close to the beach. We also can hear renovation in the floor above the 6th floor. The room was also facing the parking garage and loud cars can echo a lot when they start up. I would not not be staying here again. However, I would have breakfast at there though. The view and wait staff at the Oceana breakfast was good. Our stay was from April 1-5, 2024.
Séjour de 7 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 15 mai 2024
Dear John, thank you for your feedback. We apologize for any inconvenience caused by the renovation and your disappointment with your room decor. If we could have accommodated a room change to one near the beach we would have. Your comments have been shared with our team for consideration. We hope you give us another opportunity to demonstrate the best of what we have to offer.

10/10 Excellent

Edward, Canyon Country

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very cool retro resort with tiki-tropical theme. The grounds are magical with their cou ponds and plantings. The hotel is a bit beat up to be charging such incredibly high prices tho, pansy’s over folks come on
Séjour de 1 nuit en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 13 mai 2024
Dear Edward, thank you for sharing your impressions of the Catamaran Resort Hotel and Spa. We're glad you enjoyed our Polynesian-themed resort and hope to welcome you back soon.

10/10 Excellent

Johanna

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 13 mai 2024
Dear Johanna, thank you for your 5-star rating. We love that you had an amazing vacation and that the Catamaran Resort Hotel and Spa was at the heart of it. Our team looks forward to welcoming you back for more unforgettable vacations.

10/10 Excellent

salina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved the property! Got a first floor bay front room, totally worth it. Beautiful scenery, walks paths and beach access, food options everywhere. The staff were a little on the grumpy side aside from the bellhop and valet workers...we'll definitely stay again.
Séjour de 2 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 9 mai 2024
Dear Salina, thank you for your feedback. We're thrilled you enjoyed your stay with us, including our lush grounds, tasty dining options, and bay front accommodations. Our team looks forward to welcoming you back soon.

10/10 Excellent

nick, LOS ANGELES

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this place. Great location and staff is very helpful.
Séjour de 1 nuit en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 9 mai 2024
Dear Nick, "excellence in hospitality" is an integral part of our resort's culture. Thank you for choosing the Catamaran Resort Hotel and Spa and for the 5-star review. Our team looks forward to welcoming you to welcoming you back to the Catamaran next time your plans bring you to San Diego.

10/10 Excellent

D

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was amazing with beautiful view, also not to far from anything. Relaxing on vacation would always be peasant here!
Séjour de 3 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 9 mai 2024
Dear guest, we appreciate your thoughtful review! Thanks for your kind words and for highlighting our prime Mission Bay location. We love that you had an amazing vacation and that the Catamaran Resort Hotel and Spa was at the heart of it. Our team looks forward to welcoming you back to the Catamaran to rediscover your aloha.

10/10 Excellent

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend
Séjour de 3 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear Nick, thank you for your thoughtful recommendation. We look forward to welcoming you back to rediscover your aloha at the Catamaran Resort Hotel and Spa.

2/10 Horrible

ali

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expensive
Séjour de 3 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear Ali, we're disappointed we did not meet your expectations and hope to have the opportunity to host you again in the future. Thank you.

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A bit old but convenient, clean, great and friendly staff
Séjour de 3 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear Marc, thank you for taking the time to write this feedback. We hope to see you again soon.

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear Matt, thank you for staying with us. We're glad you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Vicki

Voyage en famille
Great
Séjour de 2 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear Vicki, sometimes one word says it all. Thank you for letting us know how much you loved your stay. We look forward to seeing you again.

2/10 Horrible

Abbas

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We got bitten by spiders! The sheets were dirty I was itching all night, food leftover under the bed!! Come on that was nasty. The shower water wasn’t hot not even warm! Didn’t like the place.
Séjour de 2 nuits en mai 2024
Réponse de Catamaran Resort Hotel and Spa le 9 mai 2024
Dear guest, thank you for taking the time to write this feedback. Our goal is to provide our guests with the best experience possible and we apologize for letting you down. Your comments have been sent to management for review. We hope to have the opportunity to welcome you back one day.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay! Staffed addressed a couple of minor issues immediately. Room had a very nice view of the bay. pool area was perfect, pool and hot tub were clean and quiet.
Séjour de 4 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear James, nothing pleases us more than hearing you had a great stay. We're glad your issues were resolved promptly, and you enjoyed our many amenities and activities. We hope to host you again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear James, with so many activities and amenities, there is no better choice than the Catamaran Resort Hotel and Spa in Mission Bay. Thank you for your visit, we hope to welcome you back soon.

10/10 Excellent

santo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
1
Séjour de 4 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 1 mai 2024
Dear Santo, thank you for choosing the Catamaran Resort Hotel and Spa. We're delighted you had a 5-star experience, and we look forward to welcoming you back to rediscover your aloha at the Catamaran.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 1 mai 2024
Dear Jason, thank you for your generous 5-star review. We're pleased you enjoyed our abundant amenities and activities, tasty dining options, and world-class service. We look forward to welcoming you back to rediscover your aloha at the Catamaran Resort Hotel and Spa.

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 29 avr. 2024
Dear Vanessa, thank you for your generous five-star review! It's wonderful to know our staff left a positive impression with their prompt and professional service. We look forward to welcoming you back for another unforgettable stay in the future.

8/10 Bien

Sorin

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 29 avr. 2024
Dear Sorin, thank you for taking the time to rate your recent experience at the Catamaran Resort Hotel and Spa. We hope you enjoyed our beautiful Polynesian-themed resort, abundant amenities and activities, and renowned guest service. We look forward to your next visit.

8/10 Bien

Chelsea

Séjour de 1 nuit en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 20 mai 2024
Dear Chelsea, we are delighted you took the time to rate your recent visit. Thank you for choosing the Catamaran Resort Hotel and Spa and letting us know that our team delivered exceptional service. We're glad you enjoyed our many offerings and we are especially grateful that the Catamaran played such an important part in making your San Diego vacation memorable.

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about the Catamaran exceeded my expectations. From the moment you walk in you are encompassed by the presence of a rainforest. Immediately upon checking in with the front desk you enter the campus filled with luscious trees/greenery, wild life (ducks, parrots, koi fish, etc.), and sunshine due to the wide open air. The suites are absolutely stunning and I highly recommend getting a room right on the sand with steps away from the bay waterfront. Will be back again and again and AGAIN!
Séjour de 3 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 29 avr. 2024
Dear Matthew, nothing pleases us more than hearing about your wonderful stay. We are thrilled you enjoyed our lush property, spacious accommodations, and exotic vibe. We look forward to hosting you again soon.

4/10 Médiocre

Sibyle

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The facility is old and is not worth the price AT ALL. The cleaning was very bad. Hair in the sink, bugs in the bathroom, sheets that smelled like marijuana… The staff is friendly though, very nice access to the beach. The gym is amazing for a hotel gym though, the best point of the property. After reading reviews, it seems I stayed in what customers call “ the tower of terror”, I can confirm it is. I could hear everything that was happening in the room next to me, constant noises in the hallway, LOUD noises day and night. I wouldn’t recommend staying here for the price. It seems that there are renovated rooms but I guess I did not get lucky…
Séjour de 8 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 30 avr. 2024
Dear Sibyle, thank you for your feedback. We are so sorry to learn that your stay fell short of expectations. It is our goal to provide all of our guests with exceptional stays and we apologize that this was not your experience. We hope we will have the opportunity to make up for our past shortcomings in the future if you should ever choose to stay with us again.

8/10 Bien

Oleg, Walnut Creek

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Catamaran Resort Hotel and Spa le 25 avr. 2024
Dear Oleg, thank you for staying with us and for your feedback. We look forward to welcoming you back one day soon.

8/10 Bien

Holley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Noted.
Séjour de 3 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 22 avr. 2024
Dear Holley, thank you for taking the time to rate your recent visit. We hope you enjoyed our exceptional hospitality, abundant amenities and activities, and delicious dining. It will be a pleasure to welcome you back soon.

8/10 Bien

Rockhell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 20 avr. 2024
Dear guest, thank you for visiting the Catamaran Resort Hotel and Spa. We hope you enjoyed our many amenities, beautiful exotic grounds, and outstanding service. We hope to see you again soon.

8/10 Bien

Bonnie

Séjour de 4 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 9 mai 2024
Dear Bonnie, thank you for choosing the Catamaran Resort Hotel and Spa. We hope you enjoyed our abundant amenities and activities. It will be a pleasure to welcome you back soon.

10/10 Excellent

julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Resort is beautiful and location is excellent
Séjour de 4 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 18 avr. 2024
Dear Julie, thank you for your visit. The unbeatable location of our hotel puts you right on the doorstep of the ocean and nearby attractions. We look forward to your next visit. Best wishes from our team.

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous restaurants and overall property with an excellent location!
Séjour de 2 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 18 avr. 2024
Dear Stephanie, thank you for staying at the Catamaran Resort Hotel and Spa. With so many amenities and activities, there is no better choice on Mission Bay. We look forward to welcoming you back soon to rediscover your aloha.

6/10 Satisfaisant

Erika

Séjour de 3 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear Erika, thank you for your feedback. We hope to have the opportunity to host you again soon.

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 18 avr. 2024
Dear Jennifer, thank you for choosing the Catamaran Resort Hotel and Spa. The Catamaran is ramping up to summer with many unique, fun-filled activities and events, like Sunset Luaus, Movies on the Bay, S’mores on the Bay, self-guided scavenger hunts, our talking bird encounter, bike and water sport rentals, and Bahia Belle family cruise around the bay. We're glad you enjoyed your stay; we look forward to welcoming you back.

10/10 Excellent

Juan

Séjour de 1 nuit en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 7 mai 2024
Dear Juan, thank you for your visit. We look forward to seeing you again soon.

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The grounds are gorgeous, food is sooo good, service is excellent. We had good fun and rested well!
Séjour de 7 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 15 avr. 2024
Dear Sharon, We are delighted to hear that you enjoyed our tranquil tropical vibe, unbeatable Mission Bay location, and exceptional service. It was a pleasure to host you, and we hope to continue to do so for years to come. Thank you.

10/10 Excellent

Yolanda DeLeon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very kid and grown up friendly . So easy going and relaxing . Beautiful surroundings and just very professional staff . We had such a carefree relaxing stay . Will come back again ! Thanks for the early and late chec-in so greatly appreciated .
Séjour de 2 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 15 avr. 2024
Dear guest, thank you for your generous five-star review! It is wonderful to know our staff left a positive impression with their prompt and professional service. We look forward to welcoming you back to the Catamaran Resort Hotel and Spa to rediscover your aloha!

4/10 Médiocre

Joanna

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Didn’t get the room I purchase. I purchased a king size bed room and got a 2 bed room. Not what I paid for but was too tired to argue with these people.
Séjour de 1 nuit en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 15 avr. 2024
Dear Joanna, thank you for your stay. We apologize that your room did not meet expectations. Your comments were shared with management and we hope to provide an improved experience should you return.

10/10 Excellent

robert, la mirada

Séjour de 1 nuit en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 2 mai 2024
Dear Robert, it's great to hear from you. Thank you for taking the time to rate your recent experience at the Catamaran Resort Hotel and Spa. We're glad to receive your 5-star rating and, more importantly, we're glad that you enjoyed our beautiful Polynesian-themed resort, abundant amenities and activities, and renowned guest service. We look forward to your next visit.

6/10 Satisfaisant

kristin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We liked the location and beautiful grounds. Our room was a bit dated and very noisy. It was a nice surprise to have housekeeping everyday, which you don't see much anymore.
Séjour de 4 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 13 avr. 2024
Dear Kristin, thank you for choosing the Catamaran Resort Hotel and Spa. Our team is pleased you enjoyed our unbeatable location on Mission Bay, our gorgeous grounds, the Koi fish, exotic birds, and a host of other amenities. We are in the process of refreshing our tower rooms to offer more welcoming accommodations and we hope to welcome you back soon to experience them.

8/10 Bien

Scott

Voyage en famille
Les points forts : Personnel et service
Overall had a great experience. A little old fashioned but great staff and great location. Very peaceful.
Séjour de 7 nuits en mars 2024
Réponse de Catamaran Resort Hotel and Spa le 13 avr. 2024
Dear Scott, thank you for choosing the Catamaran Resort Hotel and Spa. We are delighted you enjoyed our exceptional team members and prime Mission Bay location. We look forward to welcoming you back for another peaceful vacation at the Catamaran.

10/10 Excellent

Victoria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 10 avr. 2024
Dear Victoria, we appreciate your 5-star rating of the Catamaran Resort Hotel and Spa. Thank you for staying with us. We are glad that you enjoyed the abounding activities, amenities, and lush grounds of our tropical paradise. We hope we get the opportunity to welcome you back in the future.

6/10 Satisfaisant

Zahira

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
I expected better. Tv didn’t work phone didn’t work bath tub wouldn’t plug. Didn’t clean my room the sushi was bland.
Séjour de 2 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 10 avr. 2024
Dear Zahira, thank you for staying with us. It's our goal to provide all of our guests with exceptional experiences and we apologize that this was not the case for you. We hope to have you back in the future for an improved visit.

10/10 Excellent

Jessica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love cataraman is just overall a great place very enjoyable and clean
Séjour de 1 nuit en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 10 avr. 2024
Dear Jessica, thank you for your positive rating and comments. We enjoy hearing that you love what we offer at the Catamaran Resort Hotel and Spa, and we look forward to welcoming you back soon. Best wishes from our team.

4/10 Médiocre

Mark

Séjour de 5 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 29 avr. 2024
Dear Mark, we love impressing our guests, and we’re sorry to see that we fell short of winning you over on your recent stay. We wish we knew more details so that we could work to address your specific concerns. We hope you’ll give us another chance to further impress you.

2/10 Horrible

Christian

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had construction above us all day for the duration of our five day stay. From power tools to hammering, jack hammering, it was less than relaxing. We weren’t informed of the construction, we were denied the ability to move rooms, and we weren’t offered any compensation for the inconvenience. The only plus was the free arcade that my kids enjoyed.
Séjour de 4 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 13 avr. 2024
Dear Christian, thank you for your recent visit and these remarks. We are deeply apologetic for any inconvenience you experienced as a result of the noise. Your comments were shared with leadership for consideration. We truly hope to offer a better experience should we have that chance.

2/10 Horrible

Qiong

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Quite noisy (even until late night) if you choose the garden/pool view; and you will see spider web/ants inside the room as well
Séjour de 5 nuits en mars 2024
Réponse de Catamaran Resort Hotel and Spa le 10 avr. 2024
Dear Qiong, thank you for your recent visit and these remarks. We are deeply apologetic for any inconvenience you experienced as a result of the noise. Your comments were shared with leadership for consideration. We truly hope to offer a better experience should we have that chance.

10/10 Excellent

Gautam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en avril 2024
Réponse de Catamaran Resort Hotel and Spa le 8 avr. 2024
Dear Gautam, thank you for your 5-star rating. We are thrilled you had an excellent vacation and look forward to welcoming you back soon.