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Avis sur Country Inn & Suites by Radisson, West Valley City, UT

2.5 out of 5
Country Inn & Suites by Radisson, West Valley City, UT
3422 Decker Lake Dr, West Valley City, UT

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 253 avis sur 980." "
Note des voyageurs de 8 (Bien), d’après 262 avis sur 980." "
Note des voyageurs de 6 (Satisfaisant), d’après 200 avis sur 980." "
Note des voyageurs de 4 (Médiocre), d’après 145 avis sur 980." "
Note des voyageurs de 2 (Horrible), d’après 120 avis sur 980." "

7,0/10

Propreté

7,6/10

Personnel et service

7,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Isabelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons été très bien durant notre séjour! Je recommande! 💪
Séjour de 6 nuits en janvier 2023
Réponse de hotel management team le 15 févr. 2023
"Thank you" for your business, appreciation and excellent rating. Best Wishes..

10/10 Excellent

Susan

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Paid extra for jetted tub and it was dirty
Séjour de 1 nuit en mai 2024
Réponse de G.Singh le 27 mai 2024
We appreciate your feedback and will convey the message to the management.

6/10 Satisfaisant

Matt

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Street noise was loud. Bathroom door had a hole in it. Great location. Bed was comfortable. Room was clean.
Séjour de 1 nuit en mai 2024
Réponse de G.Singh le 27 mai 2024
We appreciate feedback and will inform our maintenance engineer about the hole in the door.

8/10 Bien

Minaydi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de G.Singh le 27 mai 2024
Thank you.

6/10 Satisfaisant

Trudy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
We were exhausted when we went to this hotel. There was a large spot between the beds, not sure if it was a stain or a burn. Probably would have said something if we were not so tired. However, the room was clean. The beds were comfortable. The breakfast had a good selection and the kids had fun in the pool. Location was also good. Not a bad hotel after all.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Thank You for the review Trudy,I appreciate the honesty and I am glad you a decent stay we will be doing some remodels of the rooms and the carpets are a big one.

6/10 Satisfaisant

Mishelle

Voyage en couple
Les points forts : Personnel et service et équipements
I checked into a non-smoking room that absolutely reeked like a dive bar and Febreze! I got there late and I was pulling a cargo trailer for an event so it was too difficult to find another place and re-park at that time or I would have. The upholstery and the carpet need to be shampooed desperately and the walls and ceiling probably need to be washed down as well. The bed linen was clean and smelt fresh, but the living room area was disgusting and I wouldn’t sit on the couch or the lounge chair without covering it with a towel because they were filthy. This level of filth is above regular housekeeping duties. They actually need a full upholstery cleaning because the maintenance on this has been long, long long forgotten. Houskeeping is doing their job but management has ignored hiring a company or purchasing a machine and employing staff to come through and properly clean the upholstery!!!! Just yuck
Séjour de 1 nuit en avril 2024
Réponse de G.Singh le 27 mai 2024
We appreciate your feedback will let my maintenance engineer know about the problem in the room.

8/10 Bien

Freda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the cleanliness, the location and the Shuttle from & to the airport. Don't like: the Shuttle service is not properly organized especially going to the airport when time is of essence. They may let guests know there is Shuttle going to airport every hour if there is need so people plan accordingly. Thank you.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Thank you for your review, we are starting to make runs to the airport each hour. I do apologize for this inconvenience and because of this review is why i am making changes to my shuttle service.

8/10 Bien

Tracy, Idaho Falls

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 mai 2024
Thank you for your review, We appreciate all of our customers and we are pleased you enjoyed your stay and that our staff was accommodating to you.

8/10 Bien

Stacy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great experience the hot tub needed to be hot and the pool a little warmer other than that people were nice place was clean!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Thank You for your review, We are grateful for our customers and appreciate your business we look forward to seeing you again. We have contacted our pool company and they will be here to fix the hot tub and pool to make it warmer for our guests..

8/10 Bien

Guoyan

Les points forts : Propreté, personnel et service, équipements
Easier to go dinning
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Thank you for the review, we appreciate your buisness.

2/10 Horrible

Rafael, Williston

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Thank You for your review,

6/10 Satisfaisant

paula

Séjour de 1 nuit en mai 2024
Réponse de G.Singh le 27 mai 2024
Thank you.

10/10 Excellent

German

Séjour de 1 nuit en mai 2024
Réponse de G.Singh le 27 mai 2024
Thanks for your respond.

4/10 Médiocre

Evelyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Thank you for the review, i want to apologize for your not so great stay i am currently working with all my staff to make every stay is a great stay.

4/10 Médiocre

Polly

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ick! The place smelled bad and just seemed old and not up to any standards. I was also charged an additional $30 per dog that I was not expecting and put into an inconvenient 3rd floor room when the notice at the front desk said all pet rooms were on the 1st floor. The additional $60 put the cost of the room in a category that should have been MUCH MUCH better. Would not recommend.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Thank You for your review, I would like to apologize for any inconveniences this may have caused. I am working diligently with my staff to make sure we accommodate all of our guests and their needs.

2/10 Horrible

jennifer

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 mai 2024
Thank you for the review

10/10 Excellent

Tanya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 9 mai 2024
Thank you for the review

2/10 Horrible

Alyssa

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Terrible sound proof. It sounds like window is open. I could hear rooms next door and dog barking from a room across. Room upstairs broadcasts every foot step. I never had such a terrible hotel with such a terrible sound insulation.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 mai 2024
Thank You For your review, Unfortunately this building is older we are trying to see what can be done about the noise.

10/10 Excellent

Marcos

Les points forts : Propreté
Love it
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 9 mai 2024
Thank You for the review, We are glad to see you enjoyed your stay with us and appreciate your business.

10/10 Excellent

Juan Antonio

Voyage en famille, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good experience
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank you for your review we are always working to make every stay the best.

4/10 Médiocre

Mary

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was not accommodating and made you feel that you were bothering them with a simple question. The rooms were not the most tidy and the mattresses very uncomfortable.
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank You for your Review,I want to apologize for the way my staff treated you I will be using this review for training my staff on how to communicate better and know their duties as the front end.

10/10 Excellent

Larissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you need a clean place to stay, close to the airport with an excellent satisfying breakfast that is complimentary!! This is the place to stay!!! Also appreciate the free shuttle too and from airport!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank You for your review,I am truly happy to read this review it shows I am getting my staff and hotel on the right track to making every stay a great stay.

10/10 Excellent

Frances

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I know where I will want to stay every trip I take out to the area. The staff was clear and consistent and friendly. The place was extremely quiet they were updating furniture during my stay. Never heard 1 noise. I slept like a baby. I truly enjoyed my stay. Thanks Country Inn and Suites.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank You for your Review,Reading this review lets me know I am getting my staff as well as the hotel back on track to be a great hotel, with returning customers.

10/10 Excellent

Sajid

Séjour de 4 nuits en avril 2024
Réponse de General Manager le 9 mai 2024
Thank you for your review.

8/10 Bien

Eric

Les points forts : Équipements et infrastructures et conditions de l’hébergement
I got a handicap room which I didn’t really want The toilet roll fell off since the holder was loose. No place to put toiletries Other than that it was nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank you for your review, I do apologize for the inconvenience on having no where for your toiletries we will be doing some upgrades to rooms. As for the room you were given that is a booking confusion. I do apologize for that as well.

6/10 Satisfaisant

Maryann

Voyage en famille
Les points forts : Personnel et service
One of the main reasons for choosing this hotel was the indoor pool. The hot tub was not even warm and the pool was too cold to use. That was disappointing. BUT! The staff was good and the breakfast was alright too.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank You for the review, I want to apologize for the pool being to cold as also the hot tub we have just gotten it fixed a few days before your stay.

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank You for your review and the thumbs up.I am always looking for things that need improvement and this review shows me im moving in the right direction.

10/10 Excellent

Dario, Costa Mesa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank you for the review.

4/10 Médiocre

John, Green River

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Dirty holes in door and wall will not stay there again.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank you for your review,On behalf of all the staff we would like to apologize we didn't meet your standards on your stay.

4/10 Médiocre

Nichole

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cleanliness wasn’t the best. Stains on the carpet and walls. Damage to doors/walls. Room was smelly. The door was open to the kitchen during breakfast which let a strong cleaner smell into the food area. The cook was also using her fingers to eat which was seen with the kitchen door open.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank you for the review,I would like to apologize for your room and also I have been working on upgrading and training staff.

4/10 Médiocre

Joseph

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hot water didn't work, wifi didn't work, hot tub was broken
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 22 avr. 2024
Thank you for the review

6/10 Satisfaisant

James, South Weber

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 9 mai 2024
Thank you for the review

4/10 Médiocre

Joleen

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Réponse de General Manager le 22 avr. 2024
Thank you for the review,

10/10 Excellent

Jenna Gatherum

Séjour de 4 nuits en mars 2024
Réponse de General manager le 22 avr. 2024
Thank you for your review

10/10 Excellent

Christopher

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 avr. 2024
Thank you for the review

10/10 Excellent

Rodrigo

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Muy bien
Séjour de 2 nuits en mars 2024
Réponse de Manager General le 22 avr. 2024
Gracias, siempre estamos viendo como mejorar con los clientes.

8/10 Bien

Lauri

Les points forts : Propreté et personnel et service
👍
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 avr. 2024
Thank you for your review and also the thumbs up we are moving in the right direction always improving on our standards

2/10 Horrible

Marcus

Voyage en famille
Very dirty room. Spit marks on wall. Dirty rag wedged between toilet seat and back. Stained mattress. Worst room I’ve been in frankly.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 9 mai 2024
Thank you for the review,I am currently working with my staff to fix issues that have been brought to my attention. I would like to apologize for the inconveniences.

4/10 Médiocre

Jonathan

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is old and dirty. Rugs, walls and decor lools worn and stained. Un friendly service and random charges.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 mars 2024
I am sorry we didn't meet your expectations on your stay. Did you bring any issues to attention with any management team member before leaving?

2/10 Horrible

Virginia

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk person who checked us in wasn’t friendly. The hotel room was dirty. There were dirty towels from previous guests still in the room. The windows were open, it was cold and drafty even once we closed them. It was winter when we stayed, so not ideal at all. There was an old, dirty, pee stained towel stuck between the toilet lid and back of the toilet. Overall it just wasn’t clean in the room. We won’t be staying here again.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 mars 2024
Thank You for your review.I do apologize for your not great stay, Did you speak with the management team about the above stated issues? i will look into this and reach out to you next week.

10/10 Excellent

Catherine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There wasn't much toilet paper in the bathroom, but other than that is was great.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 5 mars 2024
Thank You for your review I will make sure every room has a suitable amount of toilet paper.

10/10 Excellent

Rachael

Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 mars 2024
Thank You for your review.

2/10 Horrible

Michelle

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not as pictured.
The room smelled of pet urine and there were nasty stains on the carpet and chair. There was a tick-like bug on the bed, the toilet seat was broken, the bathroom looked like it would fall apart, and the front desk person was dressed in what appeared to be pajamas. The whole hotel smelled overwhelmingly of smoke. The key cards would deactivate a couple times a day. The food was better than expected though.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
I do want to apologize to you again about your stay as stated in my email I'm looking into this matter i will reach out soon.

4/10 Médiocre

Jacob

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beds are absolutely horrible. Felt like sleeping on solid springs.
Séjour de 2 nuits en février 2024
Réponse de General manager le 22 févr. 2024
I do apologize for not exceeding your expectations for your stay, We will be doing some upgrades to the rooms soon.

10/10 Excellent

Barbara, Millcreek

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very comfortable. I was treated very well by the service people.
Séjour de 11 nuits en janvier 2024
Réponse de General Manager le 22 févr. 2024
Thank You Barbara for your review I am very Glad your experience was great.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 févr. 2024
Thank You for your review

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Guest's Too Close
I've been Traveling for work quite often and I enjoy a nice quiet place without neighbors bugging me With LOUD kids or TV'S. Prefer to be left alone.Really enjoy a secluded room with nothing to bother me!!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 févr. 2024
My apologies for your stay, we are a family oriented hotel and try our hardest to provide a great stay for all guests. Sometimes its very hard to accommodate everyone's needs.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de General manager le 22 févr. 2024
Thank You For your review, Hope we can do better next time.

10/10 Excellent

Jose

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 févr. 2024
Thank You for your review we always like to have feedback.

2/10 Horrible

Nelson

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I consider this property - one star. The owner is rude and arrogamt right off the back. I paid for four days stayed just one night and checked myself out. Not recommended at all.
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 22 févr. 2024
I am sorry we did not exceed your expectations for your stay.