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Avis sur SureStay Plus Hotel by Best Western Rocklin

2.5 out of 5
SureStay Plus Hotel by Best Western Rocklin
4480 Rocklin Rd, Rocklin, CA

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 253 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 221 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 174 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 159 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 193 avis sur 1000." "

6,2/10

Propreté

7,4/10

Personnel et service

6,2/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Scott

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Just the overall appearance was old and not very well kept up. Had to get our Room Keys made 2 time because one or both stopped working. Althought they have a full breakfast, the food was not very good.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jennifer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Receptionist, April, was friendly, courteous and helpful. My family and I enjoyed the free breakfast. They had eggs, bacon, sausage, cereal, bagels, toasted bread, yogurt, oatmeal, orange juice, coffee, hot chocolate, tea and make your own waffles which my girls enjoyed so much.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Amir

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bed is terrible, not possible to sleep on such a matress
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jose

Voyage en famille
N/A
Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

Loraine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
If you don't need fancy or modern and just need a place to sleep then you'll be ok. It was clean, staff was friendly and the breakfast was reallt good. It really does need some updates though. Overall decent stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we loved the breakfast, everything we needed was there, such as ice and water, well maintained property, easy parking as well. will definitely stay there if we are in the area.
Séjour de 1 nuit en avril 2024

8/10 Bien

Marian

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Kaitlyn

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Room is definitely aged. Clean but bed was sunken in the middle.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Joseph

Les points forts : Personnel et service
Ok place
Séjour de 1 nuit en avril 2024

8/10 Bien

Edward

Séjour de 1 nuit en avril 2024

10/10 Excellent

Suzanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic stay, property was clean, staff were friendly, full breakfast in the morning with eggs and potatoes and waffles, easy access ice and water right off the lobby.
Séjour de 3 nuits en avril 2024

8/10 Bien

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cons first: Traffic noise was noticeable in the room Difficult to find outlets for fast charge adapter Pros: Room was clean Comfortable and well kept furnishings, but slightly worn. No surprise charges on check out
Séjour de 1 nuit en avril 2024

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté
Room was upgraded and we loved it!
Séjour de 3 nuits en avril 2024
Réponse de -Management le 13 avr. 2024
Thank you for your stay! We are glad you enjoyed the upgraded room. We look forward to having you again!

6/10 Satisfaisant

Jeff

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Just discouraging what $100/night gets. I mean it was mostly okay. Found a curly/short hair in the shower, hallways wee not vacuumed well, noisy stairwell door just outside mine, rug was only semi-vacuumed, but worst was that the swing-lock (one that really secures door against someone hacking the card key lock) was broken.
Séjour de 1 nuit en avril 2024
Réponse de -Management le 13 avr. 2024
Thank you for you feedback and response. We will take this feedback to account, and we strive to make changes that will better impact future visits.

10/10 Excellent

Lisia, Pittsburgh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We enjoyed our stay, the hotel is nice, but it can be nicer, by fixing it up. But we did enjoy breakfast and coffee all day. We also love how close the restaurant was to the hotel, we love one restaurant next door to the hotel it was healthy and great services
Séjour de 2 nuits en avril 2024
Réponse de -Management le 13 avr. 2024
Thank you for your feedback. We will take these comments into consideration, and strive to better ourselves for future stays. Thank you very much for staying with us

4/10 Médiocre

Andrew

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived late at night and the front desk was on break. When she returned she seemed put off. The general lack of customer service was uninviting.
Séjour de 1 nuit en avril 2024
Réponse de Jaspher B. le 8 avr. 2024
Hello AndrewSorry about your experience with my Front Desk. Can you please tell me when you arrived? Thank you

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en avril 2024

10/10 Excellent

scottijo

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved yahmaymah at the front. She was so sweet and accommodating. The breakfast was really good. Would stay again.
Réponse de -Management le 13 avr. 2024
Thank you for your kind words! We will let Yemimah know that you appreciated her care to your stay. We look forward to having you again!

10/10 Excellent

Ray

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service,
Séjour de 1 nuit en avril 2024
Réponse de -Management le 13 avr. 2024
Thank you for your feedback! Thank you for your stay!

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en mars 2024

8/10 Bien

Mike

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The weekend evening clerk was very nice.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Diane

Voyage en couple
Les points forts : Personnel et service et équipements
Room was clean but bathroom smelled a bit mildewy. Overall nice stay - very good breakfast and right by the freeway.
Séjour de 1 nuit en mars 2024
Réponse de -Management le 27 mars 2024
Good Afternoon Diane. thank you for your stay and your review. We are glad you enjoyed our breakfast. We will work hard to improve ourselves based on your concerns. Thank you very much!

6/10 Satisfaisant

Esteban

Séjour de 1 nuit en janvier 2024

8/10 Bien

Samantha, Chico

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel isn’t perfect, but it’s great for the price and the staff was very nice and accommodating and went above and beyond to help us during our stay which was due to unfortunate circumstances
Séjour de 2 nuits en mars 2024

10/10 Excellent

Durie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right off freeway.. centralized.. inexpensive solid hotel.. 2nd time staying.. no issues..
Séjour de 2 nuits en mars 2024

10/10 Excellent

Douglas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric at the hotel front desk is always a pleasure. Breakfasts are really good, especially the coffee and waffles!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Chunyan, Reno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric at the front desk was able to accommodate my needs and upgrade my room with free of charge. It is much appreciated!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Luis

Good
Séjour de 4 nuits en mars 2024

2/10 Horrible

Jose

Séjour de 1 nuit en mars 2024
Réponse de -Management le 14 avr. 2024
We are so sorry to not have met your expectations, please let us know if there is anything we can help with, or any comments you would like to leave.

4/10 Médiocre

Dennis

Les points faibles : Personnel et service
.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Angel

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Loredana

Voyage en famille
The carpet is very old!
Séjour de 2 nuits en mars 2024
Réponse de -Management le 13 mars 2024
Hi Loredana,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
It was a nice place . What i didn't like was the broken elevator and the noise of something like slamming of doors. Front desk Eruc and Jemmaih were excellent and manager was very nice.
Séjour de 2 nuits en février 2024
Réponse de -Management le 3 mars 2024
Hi Mary,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Heather

Séjour de 1 nuit en février 2024

8/10 Bien

Kevin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Our room was facing the freeway and was very noisy
Séjour de 1 nuit en février 2024
Réponse de -Management le 3 mars 2024
Hi Kevin,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

2/10 Horrible

craig

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Tim

Voyage en famille
Les points forts : Propreté
Breakfast was good for a buffet. Potatoes, eggs, sausage, waffle, yogurt, cereal... Some staff was friendly others ignored a friendly, "hello". The room smelled clean, but the halls have an old cigarette smell. The road noise on the freeway side is substantial as is the sound of doors closing.
Séjour de 2 nuits en février 2024
Réponse de -Management le 21 févr. 2024
Tim,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de -Management le 21 févr. 2024
Hi Robert,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 Bien

Becky

Séjour de 3 nuits en février 2024
Réponse de - Management le 21 févr. 2024
Hi Becky,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 Bien

Christopher

Les points forts : Équipements
Was a good hotel. Nothing spectacular but a good quality hotel.
Séjour de 2 nuits en février 2024
Réponse de -Management le 21 févr. 2024
Hi Christopher,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Pietro

Séjour de 1 nuit en février 2024
Réponse de Jaspher le 21 mars 2024
thank you so much for you ratings. I'm glad we finally got 5/5 and corrected all of your needs. Thank youJaspher

10/10 Excellent

brigette

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de -Management le 14 févr. 2024
Hi Brigette,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

8/10 Bien

Judy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds were very uncomfortable and blanket not too warm, too lightweight for this time of year. Only one wastebasket, should be two, one in bath, other in bedroom.
Séjour de 1 nuit en février 2024
Réponse de -Management le 11 févr. 2024
Hi Judy,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de -Management le 11 févr. 2024
Hi David,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 Bien

Andrew

Les points forts : Propreté et personnel et service
It was a good room for the value. But they are under renovation.
Séjour de 2 nuits en février 2024
Réponse de - Management le 11 févr. 2024
Hi Andrew,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Colleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so friendly and hardworking. There was a really bad storm and power went out for almost a whole day and they put tealights in the stairwells and did a lot of stairs helping people get into rooms and keep us safe. And the breakfast every morning was very well done and lots to eat and kept clean. Well done ladies and gentlemen.
Séjour de 6 nuits en janvier 2024
Réponse de - Management le 11 févr. 2024
Hi Colleen,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

4/10 Médiocre

Maryam

Séjour de 3 nuits en février 2024

6/10 Satisfaisant

James

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
The room was nice. Walls are VERY thin - you can hear everything everyone says. The power was out (not their fault - bad weather), but we had to go buy a lantern or sit in the dark
Séjour de 1 nuit en février 2024
Réponse de -Management le 11 févr. 2024
Hi James,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Waldothemecanic

Séjour de 2 nuits en janvier 2024

8/10 Bien

Becky

Séjour de 2 nuits en février 2024
Réponse de - Management le 11 févr. 2024
Hi Becky,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,