« Terrible room offered like a dongon with a bathroom
I asked for the nâest room of my category and was disappointed. Moved to another room two hrs later. »
« Traveling with my family and booked two rooms. Couldnât have chosen better. Well located and easy to walk around to all places, this hotel is definitely worth staying when in Madrid.
The concierge and all staff were so nice and made our stay super pleasant. Have to thank Camila for her great advice concerning restaurants and helpful info regarding the city.
The bed is very comfortable and although itâs a busy neighborhood you cannot hear a noise as the windows are noise proof.
As a matter of...
« A 5 stars hotel with a 2 stars staff. Lack of training, insufficient English, overwhelmed waiters in the restaurant, untrained reception, quite disappointing given the quality of the premises, of the suiteâs equipment and of the excellent location. In comparison to the Four Seasons that is just across the street, itâs night and day. »
"We stayed 5 nights at Gran View Apartments and overall loved our experience. The apartment was bright and spacious â we especially enjoyed the large French doors that opened wide, and all the kitchen amenities made our stay very convenient. Having two bathrooms was fantastic, and the hotelâs location couldnât be better.
The rooftop is a real highlight, though we found the pool water a bit too cold to fully enjoy â a few extra degrees would make it perfect. Check-in was smooth, and Eva at the front desk was very welcoming, thank you!
A few small things could be improved: there were only 4 water glasses and 2 wine glasses for 4 guests, the door of the small bathroom didnât latch (we had to wedge a towel to keep it closed), and the starter supplies (coffee pods, dishwasher soap, trash bags, dish towels) werenât quite enough for a 5-night stay. Some walls could also use a light touch of paint, as there were many fingerprints, though it wasnât a big issue.
The beds were comfortable, but the pillows were quite thin â luckily there were plenty of them.
All in all, a lovely place weâd happily return to with just a few tweaks to make it perfect."
