Avis sur Arctic SnowHotel & Glass Igloos
Arctic SnowHotel & Glass Igloos
Lehtoahontie 27, Rovaniemi, Rovaniemi
Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Jenni le 16 févr. 2024
Thank you for your great review! We're delighted to hear that you enjoyed the glass igloos, the Snowhotel, and the Ice restaurant. Your feedback regarding additional services is valuable to us, and we will take this under consideration. Thank you for choosing to stay with us!
10/10 Excellent
cathy
12 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle expérience en Laponie
cathy
Séjour de 1 nuit en décembre 2023
Réponse de Camille le 21 déc. 2023
Thank you for sharing your experience! We agree, nature can be unpredictable, but we're delighted you found our resort beautiful and enjoyed the good breakfast. Your recommendation means a lot to us! We hope to welcome you back soon.
10/10 Excellent
arnaud
11 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top
arnaud
Séjour de 1 nuit en février 2023
Réponse de Sales assistant le 10 mai 2023
Thank you for the stay and the review! We are pleased to hear that the stay with us went great! We wish you all the best for the future travels!
10/10 Excellent
Franck
Voyage en famille
14 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
formidable experience !
Franck
Séjour de 1 nuit en février 2022
Réponse de Sales assistant le 4 mars 2022
Thank you for your lovely review! We are happy to hear you enjoyed your overnight stay in the SnowHotel suite and saw the Northern Lights while staying with us. Great to hear you found the staff to be helpful also. All the best to you
2/10 Horrible
Doudja
12 déc. 2021
Les points forts : Propreté
Les points faibles : Personnel et service
To avoid. Robbery!!!
Doudja
Séjour de 2 nuits en décembre 2021
Réponse de Sales assistant le 4 mars 2022
Thank you for taking the time to write us a review. We are very open about our services and how much everything costs. We are not promising a free shuttle service to our hotel but we are happy to offer the shuttle service free of charge during the days once you book the arrival and departure transfer with us. Unfortunately we need to charge the rate if the transfer will be missed since we have a limited amount of seats in the shuttles and we book only in demand. Your feedback is highly appreciated and we will take your comments to our staff meetings for future improvements.
8/10 Bien
Rémi
30 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unlucky but nice trip
Rémi
Séjour de 2 nuits en octobre 2020
10/10 Excellent
Valerie
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valerie
Séjour de 2 nuits en février 2024
Réponse de Gina le 18 avr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you absolutely loved your experience with us and enjoyed the variety of activities available during your stay.We're especially grateful for your kind words about our staff. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We would be honored to welcome you back for another unforgettable stay whenever your travels bring you to Finland again.Thanks again for choosing us and we look forward to hosting you again!
8/10 Bien
WAI HENG
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
WAI HENG
Séjour de 1 nuit en mars 2024
Réponse de Gina le 18 avr. 2024
Thank you for your feedback! We're delighted you enjoyed the stunning aurora view from our glass igloo, despite not being able to see it on the night of your stay. As the aurora is a natural phenomenon, sightings can vary, but we're thrilled you found the experience special nonetheless. We appreciate your recommendation and hope you'll have the chance to witness the aurora during a future visit!
8/10 Bien
Annika
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annika
Séjour de 1 nuit en mars 2024
10/10 Excellent
Sandra
1 mars 2024
Sandra
Séjour de 1 nuit en février 2024
10/10 Excellent
Rudolf
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rudolf
Séjour de 1 nuit en février 2024
10/10 Excellent
Gerti
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerti
Séjour de 1 nuit en février 2024
Réponse de Arctic SnowHotel & Glass Igloos team le 15 mars 2024
Dear Gerti,Thank you so much for sharing your experience with us! We're thrilled to hear that you had a fantastic time at the Arctic SnowHotel & Glass Igloos and that you enjoyed the unique aspects of your stay.It's wonderful to hear that you found the ice sculptures, artwork, and hotel design impressive. Our team works hard to create a memorable and immersive experience for our guests, and we're delighted that you appreciated our efforts.We're also glad to hear that you enjoyed the ice bar and ice restaurant, as well as the tobogganing activities. Providing fun and memorable experiences is what we strive for, and we're thrilled that you had a great time.Thank you for your kind words about our staff. We take pride in providing friendly and helpful service to all of our guests, and we're delighted that our team made your stay even more enjoyable.Thank you for recommending us as a unique experience. We truly appreciate your support and hope to have the opportunity to welcome you back for another unforgettable stay in the future.
10/10 Excellent
Christina
15 févr. 2024
Christina
Séjour de 1 nuit en février 2024
Réponse de Jenni le 16 févr. 2024
Thank you for taking your time to give us this great review! All the best in your future travels!
10/10 Excellent
pratik
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Adventure to remember
pratik
Séjour de 1 nuit en février 2024
Réponse de Jenni le 16 févr. 2024
Thank you for your beautiful review! We're thrilled to know that you had an amazing experience with us, considering it a must-do and the experience of a lifetime. It's fantastic to hear that you enjoyed the sauna experience, and found the breakfast good. If your future travels bring you back, we'd be honored to create more unforgettable moments with you. Thank you for choosing to stay with us!
10/10 Excellent
Karine
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karine
Séjour de 1 nuit en février 2024
Réponse de Kristers le 10 févr. 2024
Thank you for sharing your wonderful feedback with us. We're thrilled to hear that your stay with us was amazing!Your kind words about the igloos, dinner at the ice restaurant, and our friendly staff mean a lot to us.Thank you for choosing us, and we hope to have the pleasure of welcoming you back for more extraordinary moments in the future.
10/10 Excellent
Michael, Austintown
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de Kristers le 10 févr. 2024
Thank you so much for taking your time to give us this 5-star review! We are more than happy to hear that you enjoyed your stay with us.
10/10 Excellent
Sarah
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en janvier 2024
Réponse de Kristers le 10 févr. 2024
Thank you for sharing your experience with us. We appreciate your honesty about the challenges of spending a night in the ice hotel, and we commend your adventurous spirit in embracing such a unique experience.Thank you for choosing us, and we look forward to welcoming you back for more unforgettable moments in the future.
10/10 Excellent
Sarah
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en janvier 2024
Réponse de Kristers le 10 févr. 2024
Thank you for sharing your feedback about your recent stay with us.We are delighted to hear that you found our location so wonferful! Your positive comments about the glass igloo experience mean a lot to us, and we would be honored to welcome you back for another night under the starry sky.
10/10 Excellent
youra
Voyage en famille
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
오로라도 볼 수 있었던 아름다운 밤이었습니다.
youra
Séjour de 1 nuit en janvier 2024
Réponse de Jenni le 28 janv. 2024
Thank you for the beautiful review! We are glad to hear that the trip with your children was a memorable experience and that you were fortunate enough to witness the beautiful aurora! We appreciate your kind words.
10/10 Excellent
Charlotte
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlotte
Séjour de 1 nuit en janvier 2024
Réponse de Jenni le 28 janv. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found the glass igloos cozy and warm, and that you enjoyed exploring the SnowHotel. We're delighted that you had an amazing experience with dinner and enjoyed the breakfast buffet as well. The Aurora Alarm is indeed a special feature we're proud to offer. Thank you for choosing our property, and we hope to welcome you back for more memorable moments in the future!
10/10 Excellent
Mark
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply fantastic
Mark
Séjour de 1 nuit en janvier 2024
Réponse de Jenni le 28 janv. 2024
Thank you for your kind words! We're delighted you had an amazing experience at our SnowHotel. All the best for your future travels!
10/10 Excellent
Igor
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Igor
Séjour de 1 nuit en janvier 2024
Réponse de Jenni le 28 janv. 2024
Thank you for your lovely review! We're thrilled you had an unforgettable experience staying in our SnowHotel. Your recommendation means a lot to us. We look forward to the possibility of welcoming you back one day!
2/10 Horrible
peter
Voyage en famille
11 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Awsome resort but staff are rude and unhelpful
peter
Séjour de 1 nuit en janvier 2024
Réponse de Jenni le 28 janv. 2024
Thank you for taking the time to share your experience. We're glad to hear that you found the resort amazing, but we sincerely apologize for the disappointment you faced with the staff and food quality. It's disheartening to learn that the buffet did not meet your expectations, and we appreciate your feedback on the issue with the bread. Your concerns will be addressed with our team to ensure a better experience for our guests in the future. We value your insights and hope to have the opportunity to make amends and provide a more satisfying visit in the future.
10/10 Excellent
Kashyap
8 janv. 2024
Kashyap
Séjour de 1 nuit en janvier 2024
Réponse de Kristers le 10 févr. 2024
Thank you so much for taking your time to give us this 5-star review!All the best in your future travels!
10/10 Excellent
Robert
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en janvier 2024
Réponse de Jenni le 11 janv. 2024
Thank you for sharing your experience! We're delighted you enjoyed the night in the Snowhotel. Your feedback is truly appreciated!
8/10 Bien
CLARA, Mooresville N
1 janv. 2024
CLARA
Séjour de 1 nuit en décembre 2023
Réponse de Kristers le 10 févr. 2024
Thank you for taking your time to give us this great 4-start review!All the best in your future travels!
10/10 Excellent
joon
Voyage en famille
25 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
joon
Séjour de 1 nuit en décembre 2023
Réponse de Jenni le 28 déc. 2023
Thank you for your kind words! We're thrilled you found our place wonderful. All the best with your future travels!
10/10 Excellent
Leslie
Voyage en groupe
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en décembre 2023
Réponse de Camille le 21 déc. 2023
Thank you for sharing your experience, although we're sorry to hear about the challenges you faced on your journey to our property. We truly appreciate your effort in making it here despite the unexpected snow difficulties.It's regrettable that due to arriving late and other scheduled activities, you couldn't fully enjoy our facilities. We understand how tiring such unforeseen circumstances can be, impacting your overall experience.We share your disappointment in missing the Aurora; indeed, it's an unpredictable natural phenomenon.We're grateful for your kind words about our property's beauty. Should your travels bring you back this way, we'd love the opportunity to host you for a more relaxed and fulfilling stay.
8/10 Bien
Voyageur vérifié
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Experiencia increible
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Camille le 2 déc. 2023
Thank you for sharing your fantastic experience! We're delighted that you found our igloos comfortable and cozy. Our diverse breakfast options and free parking aim to add convenience and satisfaction to your stay. We're thrilled that you had an enjoyable time with us and hope to welcome you back soon!
10/10 Excellent
Nor Chiung Linda
Voyage en couple
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nor Chiung Linda
Séjour de 1 nuit en novembre 2023
Réponse de Camille le 2 déc. 2023
Thank you for your feedback! We're thrilled you enjoyed our friendly staff. We apologize for any inconvenience caused by the alarm not going off as intended. We're glad you still had a great experience and were able to witness the Northern Lights from your room. We hope to welcome you back for more memorable moments!
8/10 Bien
Paula
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 3 nuits en novembre 2023
Réponse de Kristers le 16 nov. 2023
Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had an incredibly nice stay and that you're considering returning. Your recommendation means a lot to us.We appreciate your constructive criticism regarding the breakfastThank you again for your feedback and your positive recommendation. We look forward to the opportunity of welcoming you back for another enjoyable stay.
4/10 Médiocre
Lukas
Voyage en couple
9 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Lukas
Séjour de 2 nuits en novembre 2023
Réponse de Kristers le 16 nov. 2023
Thank you for sharing your thoughts on your recent stay in our igloos. We're delighted to hear that you enjoyed the stunning views through the glass windows, offering a unique and memorable experience.We sincerely apologize for any inconvenience caused by the bathroom setup.We look forward to welcoming you back for more memorable experiences in the future.
10/10 Excellent
Elango
Voyage en famille
9 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elango
Séjour de 2 nuits en novembre 2023
Réponse de Kristers le 16 nov. 2023
Thank you very much for your message and important feedback.All the best in your future travels!
10/10 Excellent
Clare
Voyage en famille
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clare
Séjour de 1 nuit en octobre 2023
Réponse de Kristers le 9 nov. 2023
Thank you so much for your delightful review! We are thrilled to hear that your stay with us was nothing short of amazing! We hope to welcome you back for more magical moments in the future.
10/10 Excellent
Ingrid Edith
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ingrid Edith
Séjour de 3 nuits en octobre 2023
8/10 Bien
Jennifer
Voyage en groupe
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en octobre 2023
Réponse de Kristers le 9 nov. 2023
Thank you for sharing your experience with us, and I'm delighted to hear that you found our igloos to be very beautiful. Experiencing the Northern Lights on your first night must have been truly magical!I apologize for any discomfort caused by the design of the igloo. Your feedback is valuable, and we will certainly take it into consideration.Thank you for choosing us, and we hope to have the opportunity to welcome you back for another memorable experience in the future.
8/10 Bien
Kimberly
18 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 3 nuits en septembre 2023
Réponse de Kristers le 9 nov. 2023
Thank you for taking the time to share your detailed feedback following your stay at our property.I regret to learn about the inconvenience caused by the construction and the transitioning weather during your visit. We understand how these factors can impact the overall experience.Maybe renting a car is a great idea for your next stay. Our hotel is located further from the city lights, to have to best chance of seeing the Aurora.We’re glad to hear you enjoyed the visit to Arctic SnowHotel and we wish you the most warmly welcome back again!
8/10 Bien
Angela, Buenos Aires
13 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en octobre 2023
Réponse de Kristers le 9 nov. 2023
Thank you for your stay and taking the time to write us a review! Great to hear you were had a great time at our hotel during your stay. We hope to meet you again some day!
10/10 Excellent
Kaitlin
Voyage en famille
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaitlin
Séjour de 2 nuits en octobre 2023
Réponse de Camille le 12 oct. 2023
Thank you for your stay and taking the time to write us a review. Great to hear that you enjoyed your time with us ! The resort being located far from the city center means less light polution and greater chances to see the Northern Lights :) We hope to meet you again some day!
10/10 Excellent
Gabriele
21 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gabriele
Séjour de 1 nuit en mars 2023
4/10 Médiocre
vivek
20 mars 2023
vivek
Séjour de 1 nuit en mars 2023
10/10 Excellent
Jacqueline
Voyage en famille
25 févr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en février 2023
Réponse de Sales assistant le 10 mai 2023
Thank you for the review! Lovely to hear that your stay with us was great!
10/10 Excellent
Michael
12 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Meget venligt personale
Michael
Séjour de 1 nuit en février 2023
Réponse de Sales assistant le 10 mai 2023
Thank you for the review! Lovely to hear that your stay with us was fantastic.
10/10 Excellent
Katerine
12 févr. 2023
Katerine
Séjour de 1 nuit en février 2023
10/10 Excellent
Ardian
30 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ardian
Séjour de 1 nuit en janvier 2023
10/10 Excellent
Kristian
24 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kristian
Séjour de 2 nuits en janvier 2023
10/10 Excellent
Deborah
Voyage en famille
23 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deborah
Séjour de 1 nuit en janvier 2023
8/10 Bien
Dennis Birk
Voyage en famille
13 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unik oplevelse
Dennis Birk
Séjour de 1 nuit en janvier 2023
Réponse de Sales assistant le 14 janv. 2023
Thank you for your stay and writing us a review! Your feedback is valuable to us. Great to hear that you found the SnowHotel experience unique!We are sorry to hear that the breakfast buffet was not up to your standard.All the best in your future travels!
10/10 Excellent
Tamara
Voyage en groupe
10 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamara
Séjour de 1 nuit en décembre 2022
Réponse de Sales assistant le 14 janv. 2023
Thank you for your review! We are happy to hear everything was perfect during your stay!
10/10 Excellent
Ben
22 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of our best trips!
Ben
Séjour de 3 nuits en novembre 2022
Réponse de Sales assistant le 14 janv. 2023
Thank you for your detailed review! It is lovely to hear that you spotted the northern lights thanks to our Aurora alarm! Glad to hear that you enjoyed our motorized beds, delicious breakfast and various activities. We appreciate your feedback that our stuff was welcoming and helpful.We would love to have you back!