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Avis sur Hotel La Laguna Spa And Golf

4 out of 5
Hotel La Laguna Spa And Golf
Avda. Antonio Quesada 53, Rojales, Alicante

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 211 avis sur 542." "
Note des voyageurs de 8 (Bien), d’après 232 avis sur 542." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 542." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 542." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 542." "

9,0/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

jean-paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bel hotel
Excellent sejour avec un personnel tres agreable et une cuisine raffinee seul regret le spa en maintenance et aucune compensation de mon spa acces
Séjour de 7 nuits en mai 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 28 mai 2023
Cher Jean-Paul, Tout d'abord, nous vous remercions pour votre réservation dans notre hôtel.Nous sommes heureux de recevoir vos commentaires et l'évaluation de votre séjour.Nous sommes ravis de savoir que tout était à votre goût.Nous espérons vous revoir très bientôt.salutations

10/10 Excellent

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2022

8/10 Bien

Pascal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2022

6/10 Satisfaisant

Jacques

Les points forts : Confort de la chambre
Laisse à désirer
Hôtel correct mais la propreté autour de la piscine laisse à désirer. Nous avions prix une demi pension mais le menu n'a pas changer durant nos 9 nuits (toujours les 5 mêmes entrées et plats et idem pour les desserts) et de temps en temps il manquait une entrée ou plat
Séjour de 9 nuits en mai 2021

10/10 Excellent

Loic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etape d’une nuit
Étape d’une nuit dans cet hôtel de qualité internationale avec un personnel attentif et disponible.
Séjour de 1 nuit en juillet 2020
Réponse de Samanta F. le 13 sept. 2020
Dear Guest, The team would like to thank you for trusting us in your last visit to Ciudad Quesada. We are delighted to learn that you enjoyed your stay, specially the genuine hospitality and service from all our staff. Again we would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. Yours sincerely

10/10 Excellent

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander
Nice area for holidays, swimming pool are fine
Séjour de 1 nuit en août 2019

10/10 Excellent

Jeanine

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great Nice hôtel
Séjour de 7 nuits en avril 2019
Réponse de Rocío le 8 mai 2019
Dear Guest, The team would like to thank you for choosing our hotel in your last visit to Alicante. We thank you for your comments regarding the genuine hospitality and service from all our staff. We take good note of your comments regarding your room, that we will share with our Managers to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again at. Yours sincerely,

8/10 Bien

chantal, bruxelles

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
bon hôtel
bon hôtel, bon équipement, personnel du restaurant accueillant. situation très calme. par contre l'accueil à l'hôtel n'est pas très professionnel. elle ne parlais pas en français, ni même en anglais. aucune gentillesse, ni même un sourire. la personne ne nous fait aucune explication du site. nous à donner seulement des cartes et le numéro de la chambre. pour le reste débrouillez-vous pour la situation de la chambre, pour le restaurant, pour les infrastructures. Et cerise sur le gâteaux, après avoir chercher pendant 15 min la chambre, on à essayé d'ouvrir la porte de la chambre avec les cartes qu'elle nous avait donner, sauf que c'était les cartes qu'on utilise pour enclencher l'électricité. un peu difficile à apprécier quand on a passer une journée de voyage et ayant un handicap au pied, de faire un voyage retour à l'accueil pour une négligence, sans aucune excuse.
Séjour de 4 nuits en septembre 2018
Réponse de Rocío le 29 sept. 2018
Cher Chantal, Nous tenons à vous remercier pour le temps que vous avez passé à nous écrire et à saisir cette occasion pour vous adresser nos sincères excuses pour ne pas avoir offert le séjour de qualité que vous attendiez de notre hôtel. Soyez assuré que nous prenons note de tous vos commentaires, que nous partagerons avec nos équipes pour examiner votre expérience avec nous et améliorer notre service. En espérant avoir le plaisir de vous accueillir à nouveau et de pouvoir vous offrir le séjour de qualité que vous attendez de Hotel La laguna. Cordialement

10/10 Excellent

Jeanine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très agréable
Jolie espace vert, deco soigné personnel attentif. je recommande, vous passerez un agréable moment.
Réponse de Santiago M. le 11 avr. 2018
Cher Jeanine, Merci beaucoup pour votre commentaire. Nous espérons vous revoir à l'hôtel avec nous. Salutations, Santiago M.

8/10 Bien

Julien

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en novembre 2017
Dear Julien, Thank you very much for your comment. We hope to see you again with us. Kind Regards, Santiago M

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable surprise
Une petite halte sur le retour, très agréable.
Séjour de 1 nuit en septembre 2017
Cher Michel, Merçi beaoucup pour votre commentaire. Salutations, Santiago M

8/10 Bien

katyk, cuers

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
trés bel hotel
Hotel super a la hauteur de ces étoiles avec un personnel au top Super séjour

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Pascale, Liège

Les points forts : Propreté et confort de la chambre
Dommage pour les travaux !
Je suis agent de voyages et ai l'habitude de visiter ou de séjourner dans les hôtels. En général, je suis compatissante et comprends le travail des hôteliers, je comprends qu'il faille faire des travaux mais alors il faut le mentionner obligatoirement avant de faire la réservation !!! Ainsi le client est prévenu. La piscine est en réfection, les travaux allaient bon train lors de notre séjour. La cuisine n'est pas aussi raffinée que ce qu'on laisse croire. Le personnel est gentil mais pas qualifié au niveau du restaurant. Chambre spacieuse et propre, et surtout très très bon matelas.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super hotel
tout est bien a part la localisation, 8 kms de la plage et du centre ville bon tarif pour ce type d hotel

8/10 Bien

antonio, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La piscine n'est pas aussi grande que sur la photo
Hotel conforme à notre attente. Nous avions pris une chambre premier donc sans balcon ou, pour une nuit, c'était suffisant. Le personnel est gentil. La ville où il y a de l'activité nocturne est Gualdamar ou Torrevieja, il faut donc une voiture.

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff took pride in their work & this showed by the cleanliness & upkeep of the hotel
Séjour de 5 nuits en avril 2024
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 2 mai 2024
Dear Ann, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Bien

jolanda afra catharina geertruida

Voyage en couple
Les points forts : Propreté et personnel et service
het was ok
Séjour de 7 nuits en avril 2024
Réponse de Ángela Hervás. Front Office & Host Manager le 16 avr. 2024
Dear Jolanda, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

10/10 Excellent

Belinda Van

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fijne kamer met een enorm bed!
Séjour de 7 nuits en mars 2024
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 4 avr. 2024
Dear Belinda Van, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

10/10 Excellent

Tracy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely and quiet, the spa was great but the rooms I found a bit basic as in no dressing gowns no coffee or sugar and no bathroom essentials
Séjour de 3 nuits en mars 2024
Réponse de Ángela Hervás. Front Office & Host Manager le 19 mars 2024
Dear Tracy, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Bien

Maxine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 15 mars 2024
Dear Maxine, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, Front office management department.

8/10 Bien

Tone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 24 févr. 2024
Dear Tone, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department

8/10 Bien

humaid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 14 févr. 2024
Dear Humaid, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

6/10 Satisfaisant

Benny

Séjour de 5 nuits en janvier 2024
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 31 janv. 2024
Dear Benny, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Club annual dinner dance
3 noches muy bien y ultima sábado 48 para comer y bailar con un grupo de club Jaguar JEC-Costa Blanca
Séjour de 3 nuits en décembre 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 31 janv. 2024
Dear Michael , From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.

10/10 Excellent

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 31 janv. 2024
Dear Carole, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nov 2023
Good hotel ideally located for what we wanted. Couple of good restaurants near by.
Séjour de 2 nuits en novembre 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 31 janv. 2024
Dear Ian, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.

6/10 Satisfaisant

adam

Séjour de 4 nuits en novembre 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 31 janv. 2024
Dear Adam, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Ángela Hervás. Front Office & Host Manager le 21 nov. 2023
Dear Brian, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

2/10 Horrible

Thomas

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very disappointing stay
As we arrived there was not hot water for a shower. The next morning before an important meeting, still no hot water. The AC worked poorly, the beds slid appart and the pillows were old, worn, clumpy and uncomfortable. The breakfast was also very disappointing and the bar were missing key ingredients to make drinks. The pool was cold, non heated and it was full of leaves and contamination.
Séjour de 3 nuits en novembre 2023
Réponse de Ángela Hervás Gómez, Front office Manager le 17 nov. 2023
Dear Thomas, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

4/10 Médiocre

Esme

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Restaurant food and drinks were over priced including the breakfasts. My partner had chops all bone and no meat vegetables were not cooked and very limited. Salmon over cooked to dry no sauce. Cheesecake tasted like cake no sauce very dry. Service appalling had to wait 5 minutes before we were shown a table. No 'good evening or how are you today' bad manners all round. Made it clear that only local residents were welcome and not foreigners. Will not recommend this hotel to anybody. Would like a refund as had to go and eat somewhere else as we were still hungry.
Séjour de 2 nuits en novembre 2023
Réponse de Ángela Hervás Gómez, Front office Manager le 17 nov. 2023
Dear Esme, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

6/10 Satisfaisant

jeanett

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
They denied that I had prepaid for Spa for at least 15 minutes, until they suddenly said: oh..I see that you have paid. And the worst case was that you have to wear a Swim cap in the Spa! Been to many spa around the world and NEVER had to. Bad breakfast.
Séjour de 1 nuit en novembre 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 12 nov. 2023
Dear Jeanett, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us. We are sorry that you did not like the spa and breakfast but there are rules to comply with and wearing the hat is for hygiene reasons. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Bien

Beverley

Séjour de 6 nuits en octobre 2023
Réponse de Ángela Hervás. Front Office & Host Manager le 30 nov. 2023
Dear Beverley, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Bien

Tor Fredrik

Séjour de 1 nuit en octobre 2023
Réponse de Ángela Hervás. Front Office & Host Manager le 31 oct. 2023
Dear Tor, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Ángela Hervás. Front Office & Host Manager le 31 oct. 2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

10/10 Excellent

Michael

Séjour de 1 nuit en octobre 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 4 oct. 2023
Dear Michael, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value
Lovely hotel,great pool,little bit noisey when they have conferences or weddings,
Séjour de 5 nuits en septembre 2023
Réponse de Ángela Hervás. Front Office & Host Manager le 30 sept. 2023
Dear Andrew, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Bien

tanya

Voyage en famille
Les points forts : Équipements
As usual, the staff at the hotel was very welcoming and polite snd responsive. They are always ready to help! The service at breakfast is excellent!
Séjour de 9 nuits en septembre 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 15 sept. 2023
Dear Tanya, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

6/10 Satisfaisant

Ian

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff are excellent but let down by a hotel which needs a major refurb as soon as possible.
Séjour de 14 nuits en août 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 29 août 2023
Dear Ian, The team would like to thank you for choosing our hotel in your last visit to Ciudad Quesada. We thank you for your comments regarding the genuine hospitality and service from all our staff. We take good note of your comments regarding your room, that we will share with our Managers to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again at. Yours sincerely,

10/10 Excellent

sharon

Séjour de 6 nuits en juillet 2023
Réponse de Ángela Hervás. Front Office & Host Manager le 17 sept. 2023
Dear Sharon, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Bien

Sylvia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 24 août 2023
Estimado Gonzalo, Es un placer conocer su buena opinión sobre nuestro Hotel. Esto nos anima a seguir esforzándonos para continuar cumpliendo las expectativas de los clientes. Nos encantará tener la ocasión de atenderle nuevamente en una próxima visita a la ciudad. Saludos cordiales

4/10 Médiocre

Lord Victor

Séjour de 4 nuits en août 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 18 août 2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 5 août 2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

10/10 Excellent

Wenche Marita Austnes

Séjour de 3 nuits en juillet 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 17 juil. 2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

10/10 Excellent

Charlotte

Séjour de 1 nuit en juillet 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 17 juil. 2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

6/10 Satisfaisant

Graham

Séjour de 7 nuits en juillet 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 17 juil. 2023
Dear Guest, The team would like to thank you for choosing our hotel in your last visit . We thank you for all your comments, that we will most surely share with our Managers to follow up upon your experience. We are very sorry to learn that we were not able to offer you the service that you expected, please be assured that we always strive to offer the highest standards of service and hospitality. Again we would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. Yours sincerely,

10/10 Excellent

Geir

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Ángela Hervás. Front Office & Host Manager le 22 juin 2023
Dear Geir, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

6/10 Satisfaisant

anthony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel on the whole was very good ..not much choice on breakfast and same every day .. Spa was being refurbished so couldn't use that
Séjour de 7 nuits en juin 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 13 juin 2023
Dear Anthony, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

4/10 Médiocre

david george

Voyage en couple
Les points faibles : Équipements
Room very basic, dated, disappointed overall.
Séjour de 6 nuits en juin 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 13 juin 2023
Dear David, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

6/10 Satisfaisant

scott

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 5 nuits en juin 2023
Réponse de Ángela Hervás Gómez Front Office & Host Manager le 13 juin 2023
Dear Scott, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.