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Avis sur The Liberty Trust

4 out of 5
The Liberty Trust
101 S Jefferson St, Roanoke VA 24011, Roanoke, VA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 500 avis sur 677." "
Note des voyageurs de 8 (Bien), d’après 112 avis sur 677." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 677." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 677." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 677." "

9,6/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only complaint we had was the neighboring train station which runs all night and is very loud. The hotel was great!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lena

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great stay in this beautiful hotel! Parking was easy and loved our fresh squeezed OJ for breakfast!
Séjour de 1 nuit en mai 2024
Réponse de Katie le 28 mai 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Denni

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neat place!
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

6/10 Satisfaisant

Melanie, knoxville

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not family friendly We had people trying to get in our car as we were tryng to do a quick unload. Also people asking for drugs and money was very unsafe. So sad was a beautiful building but not a safe place. Was very loud all night screaming and cars racing playing loud music on the road out in front of the hotel all night
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mohammed, Alexandria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff is amazing, the room is clean and there are multiple dining options next to the hotel.
Séjour de 2 nuits en mai 2024
Réponse de Katie le 28 mai 2024
It is always a pleasure to hear when a guest has had such a great experience with us. Your review is greatly appreciated and we can’t wait to welcome you back for another great stay.

10/10 Excellent

Farrell, Virginia Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Hamer

Voyage en couple
Rooms are sparsely furnished. Need a table.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Roderick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent, perfectly located boutique hotel that is a great example of repurposing: here an historic bank building into a luxury hotel. Beautiful lobby and bar/restaurant frame the original bank vault that is a true work of art. Rooms are large and comfortable and decorated consistent with the period architecture. Copper door to the room truly stunning. Friendly and helpful staff and good value for what you get. Highly recommended when staying in Roanoke.
Séjour de 2 nuits en mai 2024
Réponse de Katie le 28 mai 2024
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

10/10 Excellent

Milton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

8/10 Bien

Anna

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very nice property. Loved the history. Room could have been a little cleaner.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Gary

Great service.
Séjour de 2 nuits en mai 2024
Réponse de Katie le 28 mai 2024
We are pleased to hear that we were able to make your stay a comfortable and enjoyable one. Thank you for your review and we can’t wait to welcome you back for your next stay!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great hotel
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 22 mai 2024
Thank you for your review and for making The Liberty Trust your accommodations destination when visiting Roanoke. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is in a great downtown location and east walking distance to many great restaurants and small shops. The hotel is clean, quiet, and comfortable. The Vault restaurant is always terrific with many small plate options and cocktail choices. The hotel manager,Lisa, and Sky at the front desk were friendly, helpful, professional, and knowledgeable.
Séjour de 1 nuit en mai 2024
Réponse de Katie le 22 mai 2024
Thank you for your compliments about our hotel and staff. I'll make sure both Sky and Lisa see this! We are so glad that you enjoyed your time with us and hope to see you again soon for a future stay.

10/10 Excellent

Donna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This historic property is unique and beautiful. The rooms are well appointed.
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 22 mai 2024
We are pleased to hear that we were able to make your stay a comfortable and enjoyable one. Thank you for your review and we can’t wait to welcome you back for your next stay!

6/10 Satisfaisant

Mia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Greg

Voyage en famille
Les points forts : Équipements
Very cool property - was a bank 😁
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 22 mai 2024
Thank you for for choosing to stay at The Liberty Trust. We hope to welcome you back for another stay should your travels bring you back to the area.

4/10 Médiocre

Karen

Voyage en couple
We were expecting more from a boutique hotel. Room was v basic with no decor, thin mattress, cheap sheets. Windows sealed shut. Not terrible but just expected something a lot better
Séjour de 1 nuit en mai 2024

10/10 Excellent

dereje, Waldorf

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place. Close to everywhere in downtown. Enjoyed it
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 13 mai 2024
Thank you! We can’t wait to welcome you back for your next stay!

10/10 Excellent

Anna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Here’s the good- Room was spotless. Easily the most thoroughly cleaned hotel room I’ve ever been in, and I travel very frequently for work. The restaurant there is great too and the staff was friendly. The bed was comfortable and the bathroom was very well stocked with soft towels, etc. When I called ahead of time to add on parking, the person at the front desk midday tried to claim that they had no record of my reservation. None. I spelled my name multiple times, gave confirmation info, etc. and pulled up the message that THEY sent me and she said that I wasn’t staying there that night. This created panicked phone calls to Expedia, and then to the hotel. The manager spoke with me and said “I don’t know who told you that but I’ve had your reservation all day… we know that you’re coming”. This whole ordeal was half an hour out of my day that I didn’t need to spend on this as I was traveling for business. I don’t know why the hotel staff isn’t trained on basic front desk procedures…. So that was confusing. All in all, I would consider staying here again.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect in every way for a stay in downtown Roanoke. Very hip and chic.
Séjour de 1 nuit en mai 2024
Réponse de Katie le 8 mai 2024
Thank you for your review! It is wonderful to hear that your getaway to Roanoke was an enjoyable one and we cannot wait to welcome you back for your next stay.

10/10 Excellent

Charley

Voyage en famille
I loved the restoration while maintaining the original authenticity of the building. Loved the vault!
Séjour de 1 nuit en mai 2024
Réponse de Katie le 8 mai 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

10/10 Excellent

Nathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesse at the front desk was, as always, courteous, professional, and friendly. The hotel manager Lisa was exceptionally professional, caring, and courteous.
Séjour de 2 nuits en mai 2024
Réponse de Katie le 8 mai 2024
We're always happy to welcome you both back. :)

10/10 Excellent

Tae, San Diego

Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 8 mai 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Nancy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this beautiful boutique hotel- the staff is always amazing- especially Jesse!
Séjour de 2 nuits en avril 2024
Réponse de Katie le 8 mai 2024
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and comfortable rooms.
Séjour de 5 nuits en avril 2024
Réponse de Guest Services le 2 mai 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

8/10 Bien

jill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic hotel great service and do clean with great style. Love the bank vault! Only reason I didn’t give 5 stars is because there was a laundry bag outside our room for over 6 hours. Everyone so nice! We will stay again
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 2 mai 2024
Thank you for this review about your stay with us! We look forward to welcoming you back to The Liberty Trust for your next stay in Roanoke.

10/10 Excellent

Theresa

Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 22 mai 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved my stay at Liberty Trust! It was such a fun vibe in a a boutique style hotel! Each staff member I encountered offered great customer service. The rooms were nicely appointed, loved the complimentary gift and the AC was pumping which is a HUGE deal for me! I stayed there twice in once week as I traveled back and forth and had the same great experience each time! Would highly highly recommend!
Séjour de 1 nuit en avril 2024
Réponse de Katie le 2 mai 2024
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

8/10 Bien

Chuck

Séjour de 1 nuit en avril 2024

8/10 Bien

Lois

Easy parking too.
Séjour de 5 nuits en février 2024
Réponse de Guest Services le 28 avr. 2024
Thank you! We can’t wait to welcome you back for your next stay!

10/10 Excellent

Shaun

Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 15 mai 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

irene

Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 15 mai 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

irene

Voyage en famille
Loved the architecture and my room was very spacious with great views of the city.
Séjour de 1 nuit en avril 2024
Réponse de Katie le 25 avr. 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is beautiful yet functional. It's only one block from the Amtrak and right in the dining and entertainment downtown district. The interior of the hotel is quiet and well appointed. Great place.
Séjour de 2 nuits en avril 2024
Réponse de Katie le 23 avr. 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

4/10 Médiocre

lauren

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
To keep this as short as possible, this hotel was an overall disappointment. First of all the rooms were dirty and dusty. There were thick layers of dust EVERYWHERE and I mean everywhere. I don’t know if they’ve ever changed the air filters it was so bad we were unable to use the heat or air. The bed the sheets weren’t even pushed down behind the bed or tucked under it, sheets were thrown on top of the mattress. The towels were rough and honestly were such poor quality. I questioned if the maid didn’t take a wet towel that somebody else used prior to us staying in the room and just rehung it instead of getting us new ones. In terms of the toiletries not a big deal, but when you have two conditioners, no shampoo, no lotion and a body wash that’s irritating. It looks like some kid wiped boogers all over one of the chairs in the room, which was appalling or who knows could’ve been an adult. Oh and I guess cleaning the toilets was not part of cleaning the room for the next guest. Their breakfast is a joke we went downstairs and we were told they’re out of the two breakfast sandwiches because they’re frozen sandwiches they get delivered and they ran out so basically you can get something continental like bagels instant oatmeal etc. The staff is less than friendly. There’s one girl in particular who is younger with reddish brown hair that wears glasses who is just awful and not polite. The noise!! Trains, drag, racing loud music and people screaming all hours of the day and night.
Séjour de 2 nuits en avril 2024

8/10 Bien

Chad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed this unique property which has been well maintained with an excellent combination of historical character and modern amenities. The only drawback was a “nightclub” near the hotel which was very noisy well past midnight both nights.
Séjour de 2 nuits en avril 2024
Réponse de Katie le 22 avr. 2024
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The building is beautiful and the staff was outstanding
Séjour de 3 nuits en avril 2024
Réponse de Katie le 22 avr. 2024
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. Come back for another stay soon!

2/10 Horrible

Agron

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room looks like an office which makes sense since we learned that the place used to be a bank. Loud music coming from the bar next door till 2 am. Never again!
Séjour de 1 nuit en avril 2024

10/10 Excellent

sam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff members were friendly, professional and helpful. Great room, enjoyed the restaurant/ cocktail lounge and easy access to numerous restaurants and bars in the downtown area.
Séjour de 1 nuit en avril 2024
Réponse de Katie le 20 avr. 2024
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

10/10 Excellent

lisa, farmington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our rom and drinks at the bar
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 20 avr. 2024
Thank you! We can’t wait to welcome you back for your next stay!

2/10 Horrible

Grace

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I stayed here for 2 times within a week. First night was good so i reserved another night a few days later. Now, I checked in and found the bed have blood stain all over with hair here and there. They covered that with a flat sheet. Im so glad I uncover the sheet before I lay down. Hotel didn't have the room service manager so the restaurant manager came and got us the new room and apologized with breakfast coupons but I couldn't feel comfortable in a new room either. Never seen this kind of bed in any hotels in my life.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Thank you for taking the time to provide detailed feedback about your experience with us. On behalf of our entire team, we sincerely apologize for the issues you encountered during your visit. The health, safety, and comfort of our guests is our top priority, and it is clear that the condition of your room fell below our strict standards. We are deeply regretful about your experience and we have taken immediate action to make things up to you. We do hope that you will give us another chance if your travels bring you back to the area.

8/10 Bien

Alain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
No parking on the site
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

brian

Séjour de 2 nuits en avril 2024

10/10 Excellent

Sam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my second time at the hotel and it was just as great as the first time! Will always come back when I’m in Roanoke
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
Thank you for this review about your stay with us! We look forward to welcoming you back to The Liberty Trust for your next stay in Roanoke.

10/10 Excellent

Frank A

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional & unique. All the staff were great. Very safe property & spotless clean. Beautifully decorated rooms & & so is the entire property.
Séjour de 1 nuit en avril 2024
Réponse de Katie le 17 avr. 2024
Thank you for taking time to write this review. The team at The Liberty Trust is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

10/10 Excellent

KARIN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the history of the building. The bar and the Vault was great with good service.
Séjour de 1 nuit en avril 2024
Réponse de Katie le 11 avr. 2024
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 Excellent

Shaun

Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 2 mai 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 4 avr. 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Maurice

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was nice and clean, modern and up to date
Séjour de 1 nuit en mars 2024
Réponse de Katie le 1 avr. 2024
Thank you for your review and for making The Liberty Trust your accommodations destination when visiting Roanoke. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 1 avr. 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.