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Avis sur Grand Mercure Rio de Janeiro Copacabana

4 out of 5
Grand Mercure Rio de Janeiro Copacabana
Rua Souza Lima, 48, Copacabana, Rio de Janeiro

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 106 avis sur 191." "
Note des voyageurs de 8 (Bien), d’après 50 avis sur 191." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 191." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 191." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 191." "

8,6/10

Propreté

9,0/10

Personnel et service

7,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

HELENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Armando Byron Gerente de Recepção le 14 juin 2023
Olá Helene,Obrigado pela ótima avaliação de nosso hotel.Volte em breve!

10/10 Excellent

Geraldine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait !
Chambre tres spacieuse er confortable A proximité de la plage avec serviette de plage disponible a la réception Personnel extrêmement serviable Je recommande
Séjour de 8 nuits en avril 2023
Réponse de Armando Byron le 18 avr. 2023
Bonjour Geraldine, Merci pour cet excellent commentaire sur notre hôtel ! Notre équipe sera très fière de vos compliments. Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous revoir bientôt. Cordialement,

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très agréable
L'hôtel a été rénové, les chambres sont propre et assez spacieuse pour un hôtel sur Copacabana. Le seul bémol était le rooftop en travaux, hâte de voir à la réouverture mais l'hôtel est très bien situé, quartier animé et personnel serviable présent H24. Le service a été impeccable.
Séjour de 2 nuits en janvier 2023
Réponse de Maíra Fernandes - Guest Relations le 20 janv. 2023
Jonathan, merci beaucoup pour votre avis, nous sommes heureux d'apprendre que vous avez eu une bonne expérience avec nous.Nous espérons vous accueillir de nouveau bientôt afin que vous puissiez profiter de notre structure complète.

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mainly for the location
The main interest of this hotel is the location which is great for ipanema and copacabana. The beds are confortable, the breakfast is typical Brasil and is good. AC is strong in the room. Otherwise the hotel has many negatives. General cleanliness of the floors in the lobby, and elevator is low. Elevators are in bad shape, one of the elevator had defective floor display!. Room housekeeping leave a lot to be desired. Everyday had an issue, floors not dusted/cleaned, missing towels, missing shampoo. Wi-FI is a puzzle, although the AP was facing the room, the signal in the room was weak often disconnecting and when connected, extrely slow. Not a good price/quality ratio. Having stayed in all brands of Accor hotel chain many times (Ibis, Ibis style, Mercure, Novotel, Sofitel ) the chain should investigate the status of the hotel, it is damaging to the brand name and certainly not appropriate
Séjour de 3 nuits en novembre 2022
Réponse de Maíra Fernandes - Guest Relations le 17 déc. 2022
Hello, thank you for your feedback.We are glad to know that you enjoyed our prime location in Copacabana.We apologized that we could not meet your expectations completely. The points you've mad will be taken in consideration in order for us to seek improvement.We hope to have the chance to welcome you back in the near future so you can enjoy our whole structure and have a great stay with us.

8/10 Bien

vincent

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Maíra Fernandes - Guest Relations le 7 sept. 2022
Vincent, obrigada pela sua avaliação!Até a próxima!

8/10 Bien

Nestor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious room
Séjour de 7 nuits en février 2022
Réponse de Maíra Fernandes le 9 mars 2022
Thank you for your review. We look forward to welcome you back!

10/10 Excellent

Natasha

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was so sweet property was comfortable and clean and relaxing one night with you all but wish I had more days ! Very pleasant and room Ambiance was great with the lighting and set up thank you
Séjour de 1 nuit en mai 2024

10/10 Excellent

MARIANA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice place, near beach, and service is very cool.
Séjour de 2 nuits en mai 2024

8/10 Bien

Marisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is undergoing renovations right now, the common area, although clean are scant.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Pete

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being a three minute walk to the beach in one direction, and a two minute walk to stores, groceries, pharmacies, etc in the other direction was ideal. When on the beach, one has no idea of being close to anything else. Staff was particularly helpful, friendly and very kind. Staff and location were the big things. Of course it was clean. It is not a luxury hotel in the sense I think of luxury hotel...but it had all the amenities of a luxury hotel at normal-people rates.
Séjour de 8 nuits en avril 2024

10/10 Excellent

AKIRA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ビーチから近くいつでもすぐに行かれる 部屋はとても広く清潔に保たれてました。
Séjour de 2 nuits en avril 2024
Réponse de Armando Byron Front Desk Manager le 18 avr. 2024
Hello Akira,Thanks for the great review!I hope you come back soon!

6/10 Satisfaisant

Ricardo

Voyage d’affaires
Les points forts : Personnel et service
A qualidade do hotel não condiz com o preço cobrado. Hotel barulhento (em virtude de uma reforma) e quarto com o chão empoeirado.
Séjour de 2 nuits en avril 2024
Réponse de Armando Byron Gerente de Recepção le 18 avr. 2024
Prezado Ricardo,Os hotéis Grand Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu.Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada.

10/10 Excellent

Pauline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff, great location, great room and cleanliness. We stayed at the family room as a family of 4 and it was a big room and we didnt feel overcrowded. We lived it and would definitely stay again
Séjour de 3 nuits en mars 2024
Réponse de Armando Byron Front Desk Manager le 11 avr. 2024
Hello Pauline,We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana.

6/10 Satisfaisant

Maria

Les points forts : Infrastructures et conditions de l’hébergement
You have to pay for the ice if you need some.
Séjour de 2 nuits en mars 2024
Réponse de Armando Byron Front Desk Manager le 20 mars 2024
Hello Maria,Thank you for your review of our hotel.We do charge for the ice bucket as a service in our restaurant.Your feedback will be shared with the team for evaluation.

6/10 Satisfaisant

Yosef

Les points forts : Propreté et personnel et service
My room had a mildew smell. I didn’t care to change and complain but I probably could’ve asked. The staff was very nice and room cleaning each day seemed decent enough though I don’t know how thoroughly they clean. I clipped my nails and saw one of the clippings there the days going forward so I don’t know if a thorough floor cleanse is daily. All of my cleaning people were nice though and I could tell the toilet and shower was cleaned each day Area around the hotel was great! Very walkable, very safe besides the occasional aggressive hobo. Free beach umbrella and chair each day was AWESOME! The rooftop terrace in the photos does not exist
Séjour de 6 nuits en février 2024
Réponse de Armando Byron Front Desk Manager le 7 mars 2024
Hello Yosef,Thank you for sharing your experience with us. We are sorry to hear about the musty smell in your room and assure you that we will take your observations into consideration. We are happy to hear that you found our staff friendly and that you appreciated the daily cleaning.We hope to have the opportunity to improve your experience on a future stay.

4/10 Médiocre

Matthew

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Armando Byron Front Desk Manager le 7 mars 2024
Hello Matthew,Thank you for your review.We hope to see you again soon.

10/10 Excellent

maribel chavez

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and helpful
Séjour de 5 nuits en février 2024
Réponse de Armando Byron Front Desk Manager le 20 mars 2024
Dear Maribel,We thank you for your compliments and look forward to welcoming you again on your next visit to Rio de Janeiro.

6/10 Satisfaisant

Gary

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Armando Byron Front Desk Manager le 7 mars 2024
Hello Gary,Thank you for your review.We hope to see you again soon.

10/10 Excellent

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vactime easy going
Séjour de 4 nuits en février 2024
Réponse de Armando Byron Front Desk Manager le 19 févr. 2024
Dear Eduardo,Thank you very much for the great review!

10/10 Excellent

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will stay again
Staff was amazing
Séjour de 1 nuit en février 2024
Réponse de Armando Byron Front Desk Manager le 19 févr. 2024
Dear Eduardo,Thank you very much for the great review!

10/10 Excellent

Gustavo

Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

antonio delfino

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Toalhas rasgadas,inaceitável!
Séjour de 5 nuits en février 2024

10/10 Excellent

Amauri

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Thiago

Ótima!
Entre razoável e incrível! A estadia, estrutura do hotel e qualidade do hotel são ótimas! Café da manhã reforçado e com variedade, muito saboroso! Poderia ser melhor com regionalidade? Poderia!
Séjour de 3 nuits en février 2024

2/10 Horrible

Carlos

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
PIOR EXPERIÊNCIA
Uma das piores experiências de check in. Quarto inadequado e diferente do que pedi. Não dormi a noite Tive crise alérgica por causa do cheiro de mofo logo na chegada Não tinha NINGUÉM para assistir ou tratar a demanda. Não volto não recomendo.
Séjour de 1 nuit en janvier 2024
Réponse de Maíra Fernandes - Guest Relations le 17 janv. 2024
Prezado Sr. Carlos, sinto muito que sua experiência conosco não tenha sido satisfatória. Tentei contato ontem para conversarmos melhor sobre sua estadia, mas não tive retorno. Verifiquei que a equipe tentou contato com o Sr. para fazer a mudança de quarto, mas o Sr. não atendeu.Me mantenho à disposição caso queria conversar.

8/10 Bien

CELITA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I recommend if they offer good price. I'd go back!
It's a nice hotel, with a great breakfast, good Wi-Fi, comfortable bed and pillows. It's close to many nice restaurants, some of them authentic Brazilian . The room is very spacious, and the price is moderated. I had intention to extend my stay for more three days, and that would be with my husband coming form US, however, I never got the price and if I could stay in the same room. Then , I moved to another nice hotel.
Séjour de 3 nuits en décembre 2023
Réponse de Maíra Fernandes - Guest Relations le 17 janv. 2024
Dear Celita, thank you for your feedback.We are glad to know that you had a cozy stay with us and look forward to welcome you and your husband back soon!

10/10 Excellent

Luiz

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pretendo retornar
Hotel recém reformado, com excelente estrutura e atendimento diferenciado.
Séjour de 3 nuits en janvier 2024
Réponse de Maíra Fernandes - Guest Relations le 17 janv. 2024
Olá Luiz, muito obrigada pela sua avaliação.Será um prazer te receber de volta em breve!

10/10 Excellent

Kayonara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Armando Byron Front Desk Manager le 10 janv. 2024
We are very happy to hear that you had an excellent stay at the Grand Mercure Rio and that our team was able to contribute to this positive experience. Your satisfaction is very important to us. We hope to see you again soon!

10/10 Excellent

Ezequiel Nicolas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying at the Grand Mercure in Rio was a great choice. Safe, clean and with the kindest and most helpful staff, we really enjoyed our stay. The staff had some great recommendations for places to eat which really helped us!
Séjour de 3 nuits en janvier 2024
Réponse de Armando Byron Front Desk Manager le 10 janv. 2024
Hello Ezequiel,We are very happy to hear that you had an excellent stay at the Grand Mercure Rio and that our team was able to contribute to this positive experience. Your satisfaction is very important to us. We hope to see you again soon!

6/10 Satisfaisant

Yoshio

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Armando Byron Gerente de Recepção le 10 janv. 2024
Olá Yoshio,Prezado hóspede,Ficamos felizes que tenha gostado de sua estada conosco e esperamos recebê-lo novamente em breve!Com os melhores cumprimentos,

8/10 Bien

Luiz Eduardo

Séjour de 3 nuits en janvier 2024
Réponse de Armando Byron Gerente de Recepção le 10 janv. 2024
Olá Luiz,Ficamos felizes que tenha gostado de sua estada conosco e esperamos recebê-lo novamente em breve!Com os melhores cumprimentos,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Personal top, Infrastruktur renovationsbedürftig
Wir waren insgesamt zufrieden und besonders von äusserst guten Service und freundlichem Personal beeindruckt - von veganen Optionen beim Frühstück auf Anfrage bis zur Möglichkeit, nach dem Auschecken nochmal im Fitness zu duschen. Etwas negativ: die Infrastruktur/Zimmer/Klimaanlage, Fenster, und vor allem das Fitness sind schon sehr in die Jahre gekommen. Zum Beispiel hat von 4 Laufbändern nur eines funktioniert. Es gibt hier also noch Luft nach oben, insbesondere bei einem 5* Hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Armando Byron Front Desk Manager le 10 janv. 2024
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

10/10 Excellent

Alice Érika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente hospedagem e atendimento
Café da manhã farto e gostoso. Quarto bem decorado com a limpeza impecável, cama super confortável. Atendimento educado e eficiente. Excelente localização.
Séjour de 2 nuits en décembre 2023
Réponse de Armando Byron Gerente de Recepção le 31 déc. 2023
Olá Alice,É muito gratificante saber que você apreciou nosso café da manhã farto e gostoso, assim como a decoração e limpeza do quarto. Ficamos felizes em saber que encontrou conforto em nossas camas e que o atendimento foi educado e eficiente. A localização também é um ponto que nos orgulhamos, por isso ficamos contentes que você a considerou excelente. Aguardamos ansiosamente sua próxima visita!

10/10 Excellent

Luiz Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Armando Byron Gerente de Recepção le 27 déc. 2023
Olá Luiz Carlos,Agradecemos sua ótima avaliação!Volte em breve!Armando ByronGerente de Recepção

10/10 Excellent

Leandro

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ótima estadia em Copacabana.
Ótima localização, café da manhã variado e com reposição constante. Check-in rápido e funcionários gentis. O hotel fornece toalhas de praia e dispõe de tenda na praia. Além disso, tive um problema no banheiro que foi rapidamente consertado.
Séjour de 2 nuits en décembre 2023
Réponse de Armando Byron Gerente de Recepção le 27 déc. 2023
Olá Leandro,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente,

10/10 Excellent

Paulo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Satisfeito
Séjour de 2 nuits en novembre 2023
Réponse de Maíra Fernandes - Guest Relations le 5 déc. 2023
Olá Paulo, muito obrigada pela sua avaliação.Ficamos felizes em saber que você teve uma ótima hospedagem conosco e esperamos recebe-lo de volta em breve!

2/10 Horrible

Mostafa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Armando Byron le 16 déc. 2023
We are very sorry for the inconvenience you experienced during your stay with us. This is not typical of our standard of service and certainly not the experience we want our guests to have. We are taking immediate steps to resolve the issues you mentioned. We appreciate your feedback as it helps us to improve and offer a better service in the future.Regards,

10/10 Excellent

Alaor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Maíra Fernandes - Guest Relations le 5 déc. 2023
Muito obrigada pela sua avaliação!Até a próxima

6/10 Satisfaisant

Paul

Voyage en couple
Les points forts : Personnel et service
We stayed here for our 10 year wedding anniversary. It was a good price and very close to everything we wanted to do. Very central. Our room was fine except that the air conditioning was leaking.
Séjour de 3 nuits en novembre 2023
Réponse de Armando Byron Front Desk Manager le 29 nov. 2023
Hello Paul,Thanks for your great review of our hotel.

10/10 Excellent

Edilene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Armando Byron Gerente de Recepção le 29 nov. 2023
Olá Edilene,Muito obrigado pela ótima avaliação!

8/10 Bien

Ivan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Armando Byron Gerente de Recepção le 24 nov. 2023
Olá Ivan,Obrigado pelo seu feedback positivo.

10/10 Excellent

Edilene

Séjour de 1 nuit en novembre 2023
Réponse de Maíra Fernandes - Guest Relations le 16 déc. 2023
Obrigada pela sua avaliação!Até a próxima :)

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Armando Byron Front Desk Manager le 24 nov. 2023
Hello Susan,Thanks for your great review.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel looked nice, room was spacious and staff welcoming. Location good for attractions, but a little restless/shady in the evenings. For a 4 star hotel I was surprised they charged us for coffee capsules they provided in the room. Have never seen a 4 star hotel without complimentary coffee or water.
Séjour de 3 nuits en novembre 2023
Réponse de Armando Byron Front Desk Manager le 24 nov. 2023
Hello,I'm sorry to hear that your experience at the hotel wasn't entirely positive.Your feedback will be taken to management to propose improvements.

8/10 Bien

CARLOS

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Atendimento excelente, conforto deixa a desejar
Localização muito boa. Hotel em reforma, piscina sem funcionamento. Academia precisa de reforma e ar condicionado. Quarto com poeira embaixo das camas, o ar condicionado do quarto horrível, barulhento, ligava e desligava o motor a madrugada inteira! Café da manhã muito bom. Opções boas para quem quer uma alimentação mais saudável ou tem restrições. O atendimento dos funcionários é o ponto alto, todos muito gentis, com destaque para Roberto (recepção) e o pessoal que faz os omeletes e tapiocas.
Séjour de 3 nuits en novembre 2023
Réponse de Armando Byron Gerente de Recepção le 24 nov. 2023
Olá Carlos,Agradecemos seus comentários e lamentamos que não tenha tido uma experiência perfeita. Estamos trabalhando para melhorar as instalações e agradecemos o feedback sobre a academia e o ar condicionado. Quanto à limpeza, tomaremos as medidas necessárias para corrigir esses problemas. Estamos satisfeitos por ter gostado do café da manhã e da equipe, e vamos garantir que Roberto e a equipe da cozinha recebam seus elogios. Esperamos que você nos dê outra oportunidade para melhorar sua experiência.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Not an upscale hotel
It is an OK hotel, in a good location as it is very close to the beach. The staff is friendly and very helpful but this is not what I would describe as an upscale hotel. I found the room to be a bit uncomfortable. My main issue was the cleanliness. At the beach, I could not find a tent it Keep in mind that if you need to iron or use a hair dryer, you need to request these and they may not be available. I found the room to be uncomfortable,
Séjour de 4 nuits en novembre 2023
Réponse de Armando Byron Front Desk Manager le 24 nov. 2023
Hello,We would like to assure you that what happened is not in keeping with the Grand Mercure standard of quality. Thank you again for taking the time to share your experience with us, as it is only through the perception of our guests that we can continue to improve our services.

10/10 Excellent

Daniella

Séjour de 1 nuit en novembre 2023
Réponse de Armando Byron Gerente de Recepção le 9 nov. 2023
Olá Daniela,Agradecemos sua avaliação positiva!

8/10 Bien

Yufan, Stafford

Voyage en groupe, Voyage en couple
Les points forts : Propreté et personnel et service
Adjacent to the beach. Decent facility. Our room was a bit small and there’s no pool. But decent price for the location. Staff is very friendly and helpful.
Séjour de 7 nuits en octobre 2023
Réponse de Armando Byron Front Desk Manager le 9 nov. 2023
Hello Yufan,Thank you for your excellent review of our hotel.I hope you come back soon.

10/10 Excellent

Adiene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Armando Byron Gerente de Recepção le 30 oct. 2023
Olá Adiene,Obrigado pelo ótima avaliação.Espero que volte em breve!

10/10 Excellent

Wellington

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A melhor cama do mundo
Apesar da píscina estar em manutenção a estadia foi perfeita, o hotel tem a melhor cama do mundo e um cafe da manha impecavel, otima locaização perto de tudo mercado, farmacia e a praia poucos metros. feriado perfeito.
Séjour de 3 nuits en octobre 2023
Réponse de Armando Byron Gerente de Recepção le 26 oct. 2023
Olá Wellington,Ficamos muito felizes em fazer parte deste momento especial e saber que conseguimos lhe encantar com as delícias do café da manhã, o conforto do quarto e a atenção de nossa equipe.