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Avis sur Comfort Suites Innsbrook - Short Pump

2.5 out of 5
Comfort Suites Innsbrook - Short Pump
4051 Innslake Dr, Glen Allen, VA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 335 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 324 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 167 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 91 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 86 avis sur 1003." "

7,8/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

8/10 Bien

Yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
Séjour de 4 nuits en mai 2019
Réponse de Lindsey Cavanaugh le 8 mai 2019
We appreciate your positive feedback! Please come back to stay with us again!

10/10 Excellent

Raffaella, Virginia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sur la route................................................
Séjour de 1 nuit en août 2018

8/10 Bien

jean-francois

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beau séjour. Bon service.
Nous nous sommes rendus pour un triathlon et l'hotel était bien situé, bien propre et le personnel gentil et poli.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Ted

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Dale

Voyage en couple
Les points forts : Propreté et personnel et service
Quietness
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Bradley, Clayton

Voyage en famille
Les points faibles : Propreté et équipements
Hotel was incredibly loud. Basketball team running up and down hallway, pounding on doors, one was even hitting their massage gun on some unforgiving surface in the room adjacent. Room above us had people jumping off beds. This was the second year in a row we stayed at this hotel. First year was less than pleasant, this year was worse. Should’ve learned. Won’t stay there again.
Séjour de 1 nuit en mai 2024

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice large room. The property is just a bit old and probably needs som updating soon.
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

C

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Could definitely be cleaner but served it’s purpose
Séjour de 2 nuits en mai 2024

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn't have shower curtains in the bathroom.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Équipements
I would say the only thing that kind of was strange, was the elevator, seemed old, compared to everything else, made a lot of noise. Room was great, front desk staff were excellent and the breakfast was good. The man working at the breakfast room was quite pleasant and very helpful.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Sara

Séjour de 1 nuit en mars 2024

8/10 Bien

Roger

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and family oriented if a bit dated in decor and amenities
Séjour de 1 nuit en avril 2024

8/10 Bien

James

Séjour de 1 nuit en avril 2024

10/10 Excellent

Brian

Séjour de 4 nuits en avril 2024

2/10 Horrible

Tania, Glen Allen

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Mary

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tamba

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great choice
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tamba

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Judy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Carpet and sofas were stained and dirty.
Séjour de 1 nuit en avril 2024
Réponse de Shawnae Thomas le 9 avr. 2024
I apologize for any inconvenience this may have caused you and hope to see you again in the future.

8/10 Bien

Dale

Les points forts : Propreté et équipements
na
Séjour de 2 nuits en avril 2024
Réponse de Shawnae Thomas le 9 avr. 2024
Thank you for your feedback and we hope to see you again in the future!

10/10 Excellent

Shavonne

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en mars 2024
Réponse de Shawnae Thomas le 9 avr. 2024
Thank you for your review we appreciate at you staying with us and hope to see you again!

6/10 Satisfaisant

Jennifer, Lebanon

Voyage d’affaires
Les points faibles : Propreté
The common areas were neglected. Needed to be vacuumed, swept. In my experience, staff were more interested in engaging with each other than with guests. Signage for the property is not great.
Séjour de 2 nuits en mars 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

6/10 Satisfaisant

Savannah

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel at a great price.
Séjour de 1 nuit en mars 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

10/10 Excellent

Saravuth, Columbus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

8/10 Bien

Erica

Voyage en groupe, Voyage d’affaires
Les points forts : Équipements
It was a nice experience for my dollar.
Séjour de 1 nuit en mars 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

6/10 Satisfaisant

Susan Toucehtte

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The staff was very friendly. The owner clearly doesnt care about the property. I booked it by mistake late that night but thought a bed is a bed. The elevators haven’t been swept or mopped in weeks/months. Floors are definitely spot mopped in the lobby/breakfast area. Room was clean but a broken light in the bathroom and a bad repair job in the shower screams "owner is cheap". Let the kids swim and it was warm, needed a cleaning in there and guess the key swipe is broken as the door was propped with a chair daily. The staff was super friendly and helpful. Just a shame the owner doesnt bother to get repairs done correctly.
Séjour de 3 nuits en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

4/10 Médiocre

Patricia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback!

10/10 Excellent

Todd

Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

4/10 Médiocre

JEAN

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Our second stay at this hotel, so we didn't have high expectations. We just needed a clean, comfortable place to stay overnight so we didn't have to drive after dark. It was clean and the bed was comfortable. The bathroom needed updating - severe wear in the tub. We were awakened twice during the night by noise in the hallway. Breakfast was not good. The lid on the hot food chafer was broken and banged on the counter when lifted. The attendent was grumbling that the waffle maker had already malfunctioned three times that morning. The trash container in the breakfast area was overflowing and being ignored with an hour left to the breakfast time. The fruit bowl remained empty after we took the last orange. But the rub was the policy of the hotel to treat guests that have booked through a third party as second rate. They have restrictions on payment methods. I was told I would not get any Choice Privileges points because I booked through a third party. When we got up in the morning there was no hot water. The front desk person was doing her best to handle complaints and treated us with respect, however, after talking to her manager, she was unable to provide the same compensation they were providing other guests for the situation "because we had booked through a third party" and told us we would have to work through them. After arriving home, I contacted Expedia and their solution was to reach out to the manager of the hotel. Same answer - no compensation.
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

10/10 Excellent

Jorge

Voyage en famille
Les points forts : Équipements
The hotel is in very close to restaurants and very the price is very fear was a good choice, I definitely come back again to stay there.
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

8/10 Bien

Karen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only issue i saw was the heating in the pool area. It was too cold to sit on the sode deck. It was a nice place for our family for our staycation
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

2/10 Horrible

Brittany

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Don’t stay here. This property was run down and dirty. We were routed to this location due to overbooking at original hotel. The first room we had showed signs of bed bugs so I requested another room. I was moved to a different floor and the room had a door that would open properly. Could see hair in the sink and crumbs in the microwave . No visual signs of bed bugs but woke up the next morning and found one crawling on the sheets. We were in town for a soccer tournament and it was a nightmare and now have to scramble ro get a new room for the remainder. Waited twenty min at the desk for a manage only to be told we had to call Expedia for a refund. I will never stay there again
Séjour de 2 nuits en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay here
No one is nice this hotel and they hold $100 dollars deposit and put me on the same floor as the people that have pets
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

2/10 Horrible

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Sad excuse for a motel
No hot water at the shower or sink! Noisy doors on the hall with doors banging through the night, Mattress was too soft. This motel need significant upgrades and renovations ASAP. Staff were slow and fielding complaints from other guests who had a flooded room, and three room changes, and staff promises that weren't fulfilled. A very sad state of affairs at the Comfort Suites.
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

2/10 Horrible

robinn, Holdfast

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
There was no hot water!
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

6/10 Satisfaisant

Jennifer

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The breakfast staff was awesome but property was dirty. Trash bags left in the halls and just dingy. Pool was underwhelming.
Séjour de 2 nuits en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

6/10 Satisfaisant

Shanay

Voyage d’affaires
Les points forts : Propreté et personnel et service
It was a lot of rooms left open due to housekeeping not closing doors was very scary because I checked in went to work came back 6:00 in the morning and these doors was left open still.. the pool area door was not working the key machine needs to be replaced. Customer service and food was excellent
Séjour de 2 nuits en janvier 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was great. The room was clean and comfortable.
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

2/10 Horrible

Nicole

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Business Trip
The beds are comfortable and the room appears clean enough. The first room I had, water was leaking from the toilet and all over the floor. The door of the second room was broken. Breakfast was pitiful. The waffles related awful and there was no butter or syrup. The container for hot foods were empty. The only other option was dry cereal because there were two milks left. I would not stay here with children.
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

4/10 Médiocre

Danielle

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

8/10 Bien

Reggie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Reliably good hotel
I've stayed here a number of times and am a fan, but with one caveat this time around. It took me several minutes and 3 tries to reach the desk and set up a wakeup call for this morning, and then I didn't get the call! Otherwise excellent.
Séjour de 1 nuit en février 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback.

6/10 Satisfaisant

Amber

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The hotel and staff were very nice. Wonderful breakfast options in the morning. I was a bit upset because I booked this hotel specifically for the indoor pool, but apparently the lights were broken and we weren't able to use it. Which we weren't told upon check-in.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Momma

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not clean, needs repairs and very noisy
Séjour de 1 nuit en janvier 2024
Réponse de Shawnae Thomas le 29 mars 2024
Thank you for your feedback

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was very nice. The room smelled faintly of smoke, the smoke detector in the room was detected, and I think there was some mold by the bathroom and mirror. The facility/building needs some updates and care, but the people are very sweet.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Momma

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great location. Shower floor was cracked, first room smelled like cigarettes, dirty wash cloths, food crumbs on the floor and couch.
Séjour de 1 nuit en janvier 2024