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Avis sur Win-River Resort & Casino

3.5 out of 5
Win-River Resort & Casino
2100 Redding Rancheria Rd, Redding, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 502 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 270 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1000." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Sissie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People were very friendly and accommodating. I called ahead to make sure our room adhered to my accommodating request. The room appeared clean and orderly except for the bathroom sink. It was somewhat clogged... The water would rise while running the faucet. I would need to wait 5 minutes for the water to go down the drain. The bed was perfect... I wish they had a clock in the room. However, I am highly allergic to cigarette smoke... Walking through the Casino was very hard to breath... I was wondering if Casinos had a non-smoking area where you didn't have to walk it. If so, I am sure it would attract more clients. I would rate this at a 4 out of 5 stars.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Supervisor le 21 mai 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Bien

Evelyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mai 2024
Réponse de Dyani le 13 mai 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

Shayla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a smoking casino so the cigarette smell lingers throughout the whole property!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 9 mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very helpful. When I made the reservation the only room available was a King bed room. We were visiting our son and he was going to be staying with us during our visit so I asked if I could get a rollaway bed. I received an email the next day saying they could give me a room with two queen beds at the same rate. I was very happy for that since it would be more comfortable for our son. The room was very clean and comfortable.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Dyani le 13 mai 2024
Thank you for choosing to stay with us. We appreciate the feedback.

8/10 Bien

Loyd

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very friendly
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 3 mai 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Sonya

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice rooms but pillows were not good hard to sleep on
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 3 mai 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Jeannine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Saundra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone on staff was very friendly and helpful and our room was quiet and clean. The onsite restaurant was good, I even had a drink and a little fun in the casino! We will stay again when we head this way!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

marilyn, Oakdale,

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a great place
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 30 avr. 2024
Thank you for staying with us! We are so glad you enjoyed your stay.

10/10 Excellent

frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Supervisor B le 27 avr. 2024
Thank you Frank! Happy to see you enjoyed your stay with us and we look forward to seeing you next time!

4/10 Médiocre

Cindy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Supervisor le 23 avr. 2024
Thank you for staying with us! We are sorry your stay did not meet your expectations. We would appreciate a little more feedback on what we could have done to improve your stay.

2/10 Horrible

Minnie

Séjour de 1 nuit en avril 2024
Réponse de Dyani le 13 mai 2024
We are sorry to see you were not able to stay. However we have no notes or requests to cancel the reservation and the room was held for you despite us being sold out of all rooms this night. We do our best to work with our guests when they communicate with us.

8/10 Bien

Vickie, Langley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay on our travel from Palm Springs to Seattle. A little out of the way but we wanted to gamble and stay. Casino staff were all nice and courteous.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 avr. 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Philna

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 mai 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Xochitl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

8/10 Bien

Santiago

Voyage en famille
Staff is friendly and helpful. Pool was closed for repairs but still a good value for the $$
Séjour de 1 nuit en avril 2024
Réponse de Dyani le 14 avr. 2024
Thank you for choosing to stay with us. We appreciate the feedback.

8/10 Bien

HAROLD

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would have liked more choices for dining (only one available).
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

dawson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was nice, and very helpful
Séjour de 1 nuit en avril 2024
Réponse de Dyani le 14 avr. 2024
Thank you for choosing to stay with us! We appreciate the feedback.

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 12 avr. 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smaller casino/hotel but it’s a good value. Rooms are basic but clean which is a plus. The casino was pretty smoky. Dinner at the restaurant was pretty good.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 avr. 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

8/10 Bien

Francisco

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en janvier 2024
Réponse de Dyani le 9 avr. 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Dyani le 9 avr. 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Clean rooms and great staff
Séjour de 1 nuit en avril 2024
Réponse de Hotel Supervisor le 7 avr. 2024
Thank you for staying with us! We are so glad you enjoyed your stay and appreciate your feedback!

8/10 Bien

Elizabeth

Les points forts : Propreté et équipements
I liked the Crew, motel staff. Very friendly & Very helpful.. Quiet & Very Nice Stay.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Supervisor le 7 avr. 2024
Thank you very much and we appreciate your feedback! We are glad you enjoyed your stay with us.

6/10 Satisfaisant

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Dyani le 9 avr. 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff make this place. They are super friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Supervisor le 7 avr. 2024
Thank you for staying with us! We are so glad you enjoyed your stay with us an appreciate your feedback!

10/10 Excellent

Susan, Eugene

Les points forts : Infrastructures et conditions de l’hébergement
Nice room but would like a better dining option.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Supervisor le 7 avr. 2024
Thank you very much for your feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Mary

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 16 avr. 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was away from the freeway and quiet
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Edward a

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Mark, Roseville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room, nothing fancy but okay. No exhaust fan in bathroom but still nice
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Bret

Les points forts : Infrastructures et conditions de l’hébergement
Fun time Gambling and a nice room lots of fun
Séjour de 1 nuit en mars 2024
Réponse de Hotel Supervisor le 25 mars 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback!

10/10 Excellent

Carma

Always love staying at Win River when traveling to Redding, the hotel has many amenities, the only draw back is the cigarette smoke in the casino. But the hotel is clean the employees are very friendly and helpful.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 23 mars 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback!

10/10 Excellent

Philip

Good nights sleep
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 23 mars 2024
Thank you for staying with us! We are glad you enjoyed your good nights sleep at our hotel!

8/10 Bien

Heidi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 22 mars 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

8/10 Bien

Courtney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff was very kind and helpful. All of the staff I interacted with was kind. The room was a nice room. I really enjoyed it. Especially the bathtub. Some things I did not love was some of the people that hang out around the hotel. Some come off a bit creepy and leave an unsettling feeling. The room I was assigned to was still being cleaned when I got to it. I didn't mind waiting though. I did not like the products the use to clean. It is a very strong fragrance smell that is overpowering. I didn't notice until after that smell went away, but the room had smelt like someone peed in it. It was the next day and I wasn't in the mood to change room or else I was have ask because it was gross. Other than those complains, they keep the hotel very clean. I like that there was a spa in the building. I like the gym. All of the staff I interacted with was great. And I liked that there was a hot tub to use at night. Even though I didn't end up using it. I think it is a pretty good place. I am not sure that I will stay again mostly because of the fragrance smells and creepy people. But overall, it's a pretty good place.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 15 mars 2024
Thank you for staying with us! We are glad you had a positive experience and we appreciate your feedback. We will address the areas we were lacking in.

8/10 Bien

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The employees connected with both the casino and hotel, were very friendly and helpful. Restaurant food was only tolerable and the water in the shower was barely warm, but the room was nice and the bed was comfortable and quiet.
Séjour de 1 nuit en mars 2024
Réponse de Dyani le 11 mars 2024
Thank you for the review. We appreciate you taking the time to share these details with us. We are working on the areas of concern mentioned. Thank you for choosing to stay with us.

10/10 Excellent

holly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable beds. Quite on 3rd floor. Food was fabulous
Séjour de 1 nuit en mars 2024
Réponse de Dyani le 11 mars 2024
Thank you for choosing to stay with us. We are happy to hear you enjoyed your stay!

10/10 Excellent

jean

Séjour de 1 nuit en mars 2024
Réponse de Dyani le 12 mars 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

joan, Salem

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Better than expected
Séjour de 1 nuit en mars 2024
Réponse de Dyani le 11 mars 2024
We thank you for choosing to stay with us and are happy you enjoyed your stay. Thank you for taking the time for the review.

2/10 Horrible

Stan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Dyani le 11 mars 2024
Hello we would like to hear more details on what affected your review so we may address it.

10/10 Excellent

Jeffery

Les points forts : Personnel et service
Wonderful check in. The woman was so welcoming and helpful. Room larger than I expected.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 6 mars 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great employees super friendly
Séjour de 1 nuit en mars 2024
Réponse de Dyani le 4 mars 2024
Thank you for sharing this with our team! It makes them happy to hear this from our guests.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, équipements
All of the staff were happy, friendly and helpful!! Thank you to Chuck the pit boss!!
Séjour de 3 nuits en février 2024
Réponse de Dyani le 3 mars 2024
Thank you for choosing to stay with us. We appreciate and value the feedback.

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Bri le 1 mars 2024
Thank you for choosing Win-River Resort and Casino! Thank you also for taking the time to let us know you enjoyed your stay Todd!

6/10 Satisfaisant

Chantal

Les points forts : Équipements
Nice property, it could have just been the location of my room. I could hear the music from the casino all night and People walking. Casino is small and not alot of food options.
Séjour de 3 nuits en février 2024
Réponse de Dyani le 26 févr. 2024
Thank you for choosing to stay with us. We appreciate the feedback. Yes, your room location was near the music. We will follow up with the volume level for during the night.

4/10 Médiocre

Cheryl

Les points faibles : Propreté
Séjour de 1 nuit en février 2024
Réponse de Dyani le 26 févr. 2024
We are sorry your stay did not meet your expectations. We would appreciate if more feedback on what we could have done to improve your stay.

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Dyani le 26 févr. 2024
Thank you for choosing to stay with us. We appreciate the feedback.