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Avis sur Comfort Suites Redding - Shasta Lake

2.5 out of 5
Comfort Suites Redding - Shasta Lake
1195 Grand Ave, Redding, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 505 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 310 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1002." "

8,6/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Jose

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Cassandra le 21 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Cassandra le 21 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

8/10 Bien

Pamela

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Équipements
Friendly staff. The room was heavily deodorized (not good for us with allergies) & carpet was rippled & needed stretched.. The bed hard!!
Séjour de 1 nuit en mai 2024
Réponse de Cassandra le 15 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bien

LeeAnn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the layout of the room. The mattress was comfortable. In that bathroom next to the pool, I could have used one of those super spinners that removes most of the water from swim suits. Your continental breakfast was great. I really enjoyed my stay. Thank you.
Séjour de 3 nuits en mai 2024
Réponse de Cassandra le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Bien

Joe

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Satisfactory. Although had to wait a very long time to check in even though only one customer was ahead of us. The morning clerk was excellent but the afternoon clerk looked very unprofessional.
Séjour de 1 nuit en avril 2024
Réponse de Cassandra le 14 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

zak

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay with my two little ones!
Séjour de 3 nuits en avril 2024
Réponse de Cassandra le 8 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

10/10 Excellent

Kevin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Cassandra le 8 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

10/10 Excellent

Maria

Séjour de 1 nuit en avril 2024
Réponse de Cassandra le 14 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

2/10 Horrible

Crystal

Voyage en famille avec de jeunes enfants
I would give 0 stars if I could because I wasn’t allowed to stay after I paid for the booked room. They have a policy that people within a 50 mile radius can’t stay here and unfortunately for me it was not posted online upon booking. You’d imagine it wouldn’t allow me to pay once I type in my zip code to finalize the booking. It’s been 4 days (2 business days) and I have yet to receive my refund. I understand this town isn’t the greatest and some people ruined it for others but giving a heads up before I wasted my time driving down there to check in and my money would’ve been great. We only booked here for our “stay-cation” for the pool for our daughter to enjoy.
Séjour de 2 nuits en avril 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Naomi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice.
Séjour de 3 nuits en avril 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cassandra le 8 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

6/10 Satisfaisant

Dan

Les points faibles : Infrastructures et conditions de l’hébergement
All your exercise machines in the weight room do not work and that stationary bike is dangerous with the seat that doesn’t fit
Séjour de 3 nuits en avril 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Mitsue

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always pleasant staying at this location and conveniebt
Séjour de 1 nuit en février 2024
Réponse de Cassandra le 8 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

8/10 Bien

Emma

Voyage en famille, Voyage en couple
Les points forts : Propreté
Stay was nice, walls were kind of thin and there seemed to be limited parking. Breakfast had a good variety.
Séjour de 1 nuit en avril 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Cassandra le 8 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

6/10 Satisfaisant

Jeff

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was dirty with cookie crumbs and gold fish crackers under the furniture. The sofa bed was also filled with crumbs. Toilet bowel was also stained. On a side note, staff were friendly and professional.
Séjour de 1 nuit en mars 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Donald

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Médiocre

Claudia, redlands

Voyage avec des animaux de compagnie
Les points faibles : Propreté et personnel et service
Room was large, plenty of towels. Couch or sofa bed was old and worn out. My pet also managed to find a pair of men's underwear in the couch. That was fun. The 4 times I tried to speak to someone at the front desk were unsuccessful. No one there and a line waiting.
Séjour de 1 nuit en mars 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was perfect for the activities that we were participating in. I will definitely be staying there again on future trips.
Séjour de 2 nuits en mars 2024
Réponse de Cassandra le 8 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

6/10 Satisfaisant

Amee

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hot tub was broken so that was a let down. When we got in our room there was a bit of hair in the bathroom. And the sink had what looked like dirty water spatters. The door to the bathroom looked all beaten up. It was pretty quiet even though it was full this night. And the beds are very comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Samuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
West of and next to the I-5, luckily we were on the west side of the bldg so it was quite. City of Redding is easy to navigate. Plenty of dinning and shopping near by. Good place to hold over while traveling the I-5 (also, there's a new Costco with Costco Gas in Redding)
Séjour de 1 nuit en février 2024

10/10 Excellent

karen

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Very slow check-in. Otherwise the stay was great.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Anna

Séjour de 5 nuits en février 2024
Réponse de Cassandra le 8 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jennifer, Sunnyvale

Séjour de 1 nuit en février 2024
Réponse de Cassandra le 8 mai 2024
Thank you for giving us five star rating! We hope to see you again soon!

8/10 Bien

Shirley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Paula

Voyage en famille
Les points faibles : Propreté
Séjour de 1 nuit en février 2024

10/10 Excellent

Mitsue

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and clean
Séjour de 1 nuit en janvier 2024

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Miranda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds are hard and not so comfy, bring your own pillow to.. some are wayyy squishy
Séjour de 1 nuit en février 2024

2/10 Horrible

Paola

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
3 strikes…..
When I arrived at the hotel, and was given my room key, I went up to the room on the second floor, where my hotel room was wide open and propped open with the lock. As a woman, traveling alone, I had to go to the front desk and ask why my room was open. To which the young man at the counter told me that it was probably from housekeeping earlier that day. I explained that I wasn’t comfortable going into the room alone and asked that they please check it before I go in. He hesitated, and then agreed. After he check the room, I noticed the heater didn’t work, so as I tried to call down to the front desk I also noticed that the telephone didn’t work. It was late at night and, had I gotten there earlier probably would’ve decided on another hotel. Not a great stay at all.
Séjour de 1 nuit en février 2024

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay. No complaints.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Erin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Not much around the hotel but perfect for softball tournaments with distance from ball park
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Margaret

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
When we arrived to check in a young man passed us at the door with a garbage can. He proceeded to go off into the parking lot to empty it. We were waiting at the desk for someone when he came back, said just a minute, and went off with the empty garbage can. We waited a pretty long time until he came back. Our suggestion - Leave the garbage until the guest who is waiting is checked in. I don't think we should have had to wait for him.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Margie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was very impressed on how welcoming the staff were.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Kim

The staff was awesome and friendly
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Dolores

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean & friendly staff
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Mimi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

John

Séjour de 1 nuit en janvier 2024

8/10 Bien

Maren

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Monica

Voyage en famille
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Rhonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 Queen suite room
Very comfortable, good breakfast and reasonably priced.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jeanne, Vancouver

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was large and included a king size bed as well as a sitting area with a sectional sofa.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Joshua

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Geoff

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to rest!
Great hotel with friendly staff!! Enjoyed the pool and the hot tub was a nice temperature. The heater in the room was noisy( only complaint)
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Lynn

Disappointed had to pay for parking. There was an empty parking lot almost. Also hot tub was foaming and had not been treated. The front desk staff told us it was the fault of all the guests they had on the weekend. Pools and tubs should be maintained daily in a hotel. Breakfast was average. Many things were not available. Seems to be first come first served. We went at 8:00 am. The coffee pot was out of order. Not a great hotel experience.
Séjour de 1 nuit en janvier 2024
Réponse de Cassandra le 11 janv. 2024
Dear Lynn,I apologize for the issues you encountered while at our hotel. I would like to apologize for the parking fee but let you know the hotel itself does NOT charge for parking, this is a hidden charge expedia does not even show us they charge our guests. I have filed a claim due to this happening. Our pool is serviced every day I will speak with maintenance about his. We do offer additional coffee in the coffee bar located in the Lobby.

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Virginia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Elsa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

karen

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was very efficient by a really nice young man. The indoor pool was clean and warm. The rooms are spacious and the beds are comfortable.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Ray

Séjour de 1 nuit en janvier 2024