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Avis sur Red Deer Resort & Casino

3.5 out of 5
Red Deer Resort & Casino
3310 - 50 Avenue, Red Deer, AB

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 482 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 283 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 125 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Francois

Voyage en famille, Voyage avec des animaux de compagnie
Very nice place and good food
Séjour de 2 nuits en juillet 2023
Réponse de Irish le 16 juil. 2023
Thank you for choosing the Red Deer Resort and Casino as your place to stay while in Red Deer. We do appreciate your feedback and are very pleased to hear you enjoyed your stay.Look forward to welcoming you again when you are next in Red Deer.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pratique
Séjour de 2 nuits en mai 2023
Réponse de Irish le 18 juin 2023
Thank you for taking the time to provide your feedback - we are pleased that you enjoyed your stay and look forward to seeing you again.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le staff, la piscine, le spa et l'option Cub sont super
Séjour de 3 nuits en octobre 2021
Réponse de Madel le 25 oct. 2021
Thank you for your feedback. We are very happy that you had a wonderful stay. We are looking forward in serving you again.

10/10 Excellent

Leona

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great Hotel. Great location.
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 23 mai 2024
Hello Leona, many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! We hope you will visit us soon, thank you,

8/10 Bien

Maxine

Voyage en couple
Les points forts : Personnel et service
The only issue was the heating and cooling in the room as it was very loud and made sleep difficult! The staff were great and the service was good!
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 22 mai 2024
Hello Maxine, we sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Your comments on our air conditioning system will be forwarded to our maintenance department to resolve the issue. We look forward to see you again soon, Thank you,

10/10 Excellent

Yonas Ayele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had a nice stay
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 21 mai 2024
Hello Yonas Ayele, thank you for your 5-star rating. Your support means everything to us, and we can’t wait to exceed your expectations every time you choose usIf there’s anything specific you’d like to see more of, please don’t hesitate to let us know, we hope this means you will be back to visit us again, thank you,

10/10 Excellent

Lorraine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in and check out
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 21 mai 2024
Hello Lorraine, your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for accommodations in the future.If there’s anything specific you’d like to highlight about your experience, please feel free to share! Thank you,

10/10 Excellent

shanessa

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very nice resort for a weekend away. The whole family enjoyed.
Séjour de 2 nuits en mai 2024
Réponse de Diana S le 21 mai 2024
Hello Shanessa, thanks for staying in our hotel! We are so pleased to hear you enjoyed your stay and we hope you will visit us again soon. Please think about joining our mailing list for special promotions and discounts, check out our website for this and we hope you will visit us again soon.

10/10 Excellent

Katherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 21 mai 2024
Hello Katherine, thanks for staying in our hotel! We are so pleased to hear you enjoyed your stay and we hope you will visit us again soon. Please think about joining our mailing list for special promotions and discounts, check out our website for this and we hope you will visit us again soon.

10/10 Excellent

Lorna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 22 mai 2024
Hello Lorna, we truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable. We hope to see you stay with us again soon, thank you,

8/10 Bien

Mark

Voyage d’affaires
Les points forts : Propreté et équipements
Overall Great Stay.
Séjour de 3 nuits en mai 2024
Réponse de Diana S le 21 mai 2024
Hello Mark, many thanks for the 4-star rating. If there’s anything we can do to improve our offering, please let us know!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nuff
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 19 mai 2024
Hello Robert – We see you left a 4 star rating, but no details about your experience with us. We are happy to know you enjoyed your stay but would also love to hear more about how we can serve you and all our guests better. Thank you.

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Red Deer Resort & Casino is an overall great place to stay. There was some construction going on during my stay, but I know it’s to make things even better.
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 16 mai 2024
Hello Lori, we truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable. We look forward to your next visit with us, Thank you,

10/10 Excellent

Kelly Mc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place to stay. Easy parking
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 15 mai 2024
Hello Kelly, at Red Deer Resort and Casino, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thank you for staying with us, thank you for the wonderful 5/5 rating and please come visit us again, thank you,

6/10 Satisfaisant

Angela

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 20 mai 2024
Hello Angela, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please contact us directly with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

8/10 Bien

Lesley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay. Parking was very difficult due to events taking place in Red Deer and at the Casino. Friendly staff and very clean and walkable to Gary Harris.
Séjour de 2 nuits en avril 2024
Réponse de Diana S le 14 mai 2024
Hello Lesley, thanks for staying in our hotel! We are so pleased to hear you enjoyed your stay and we hope you will visit us again soon. Please think about joining our mailing list for special promotions and discounts, check out our website for this and we hope you will visit us again soon.

4/10 Médiocre

Alexandra

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Flooding, no water for two days, and a boil water advisory in effect. Club room is always great, but the cleanliness of the hotel and the water issues overshadowed that.
Séjour de 4 nuits en mai 2024
Réponse de Diana S le 13 mai 2024
Hello Alexandra, Thank you for the feedback. We are so sorry to hear that you had an unpleasant stay with us due to the unexpected flooding-broken sprinkler and also main water pipe burst-city was informed but fixing the pipe took sometime. Because of this city issued a boil water advisory as a cautionary measure, this was unavoidable and we sincerely apologize for the inconvenience caused. We hope to have the chance to serve you again, thank you.

10/10 Excellent

Lori

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very nice! Need more parking space
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 11 mai 2024
Hello Lori, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for accommodations in the future.We appreciate your comment on parking, we are working on a solution for this as soon as possible. Thank you,

10/10 Excellent

Bradley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel and casino!
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 9 mai 2024
Hello Bradley, We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Thank you for staying with us and we look forward to your next visit with us, thank you,

8/10 Bien

Olesia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
My Dad and me had wonderful stay here. We really love casino and the room looks nice. However the breakfast options could be more variable even though the staff in the lounge were super friendly. Also the way to sauna is a bit misleading, but pool and hot tub are awesome. In general I would rate as 8/10 (Very Good)
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 9 mai 2024
Hello Olesia, We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable. Once again, thank you for choosing us and for the 4-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Thank you,

4/10 Médiocre

Jesus O

Les points forts : Propreté
Room had peeling wallpaper, towel racks about to fall off the wall. Construction was still happening during my stay and i got notified that the water would be off for a duration of the day. Bed and other amenities were good
Séjour de 4 nuits en mai 2024
Réponse de Diana S le 8 mai 2024
Hello Jesus O, Thank you for the feedback. Jesus I’m sorry to hear your room had peeling wallpaper and the towel racks were not anchored properly. Our goal is always to meet and exceed guest expectation and we investigate your issues and work towards fixing it all. The appropriate departments will be notified immediately. We hope to have the chance to serve you again. Thank you.

4/10 Médiocre

Ruhina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 8 mai 2024
Hello Ruhina, I see you left a 2 star rating, but no details about your experience with us. I would love to hear more about how we can serve you better. Thank you for staying with us and we hope to hear from you. Thank you.

10/10 Excellent

nghia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en mai 2024
Réponse de Diana S le 7 mai 2024
Hello Nghia, we sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thank you and we hope to see you again soon,

10/10 Excellent

Carrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Diana S le 7 mai 2024
Hello Carrie, We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable. Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar, thank you,

10/10 Excellent

Kevin, Coleman

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed one night, parking was easy, staff friendly and was pretty quiet sleep. Would stay again for sure.
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 6 mai 2024
Hello Kevin, we sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thank you,

8/10 Bien

Bob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clean and quiet
Séjour de 2 nuits en avril 2024
Réponse de Diana S le 4 mai 2024
Hello Mr. Bob, thank you for choosing us and for the incredible 4/5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We thank you for staying with us and hope to see you soon,

10/10 Excellent

Mary Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 5 mai 2024
Hello Mary Joan, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Thank you for informing us, thank you for staying with us, we do hope to see you soon,

10/10 Excellent

Gary

Voyage d’affaires
Bright Casino with amazing huge TV to watch playoff hockey
Séjour de 1 nuit en mai 2024
Réponse de Diana S le 3 mai 2024
Hello Mr. Gary, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! We hope you will visit us again soon, thank you,

10/10 Excellent

john, Kelowna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I travel a lot and I was very impressed with the hotel amenities and the friendliness of the staff. Clearly the people working here like their employer and their colleagues. The food was excellent and the rooms were very nicely appointed, 5 stars from me
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 2 mai 2024
Hello John: We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Thank you for staying with us and we hope to see you soon, thank you,

6/10 Satisfaisant

Wendell

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Clutter in public areas, dining hours poor
Séjour de 3 nuits en avril 2024
Réponse de Diana S le 1 mai 2024
Hello Mr. Wendall, thank you for informing us you were not happy with the clutter and dining hours, we do apologize, we are still somewhat renovating and have just opened our new steak house, this is all noted and management will be informed, thank you and we hope you will still consider us for your future stays. Thank you,

2/10 Horrible

Jason

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Drunks roaming the hallways with drinks, banging on doors at midnight. Limited everything in the room, no bathroom fan, no cutlery, dirty carpet. Reception guy took 2 hours to get us a bottle of water, but didnt tell us there was a vending machine. Old, worn, and noisy.
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 30 avr. 2024
Hello Mr. Jason, we are so sorry you did not enjoy your stay with us and we sincerely apologize for taking so long with the water. We had a couple of busy days but this is no excuse, we hope you will reconsider giving us a 2nd chance and come visit us again, if you are willing please do call on us directly and we will ensure your next stay with us will be more pleasant.

10/10 Excellent

Michael, Sturgeon County

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Romms and hallways just need some updating
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 30 avr. 2024
Hello Michael, thank you for staying with us, we are so pleased to hear you enjoyed your stay, do visit us again and please do share your experience with family and friends, thank you,

10/10 Excellent

Beata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 1 mai 2024
Hello Ms. Beata, thank you for staying with us, so happy to hear you enjoyed your stay, please share your experience with family and friends and come visit us again, thank you,

6/10 Satisfaisant

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 30 avr. 2024
Hello Mr. Sean, thank you for rating us, we hope you did enjoy your stay, we would like to hear any comments, suggestions you may have to ensure we are providing the best service possible for all guests, do contact us directly and we hope you will visit us again soon, thank you,

6/10 Satisfaisant

janine

Séjour de 3 nuits en avril 2024
Réponse de Diana S le 19 mai 2024
Hello Janine, we see you left a 3 star rating, but no details about your experience with us. We would also love to hear more about how we can serve you and all our guests better. Thank you.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location for red deer mtgs. Fair price for fairly good quality. Likely will switch to here as our regular place
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 28 avr. 2024
Hello Mr. Michael, thank you for staying with us, we are so happy to hear you enjoyed your stay, do visit us again, thank you.

10/10 Excellent

Maryse

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We have been going to this hotel for many years and we were welcomed with a complimentary suite and a bottle of champagne on ice upon arrival. I was very pleased and I sincerely want to thank everyone at the Red Deer Resort and Casino for the beautiful gesture and warm welcome! We will definitely be coming back 😃
Séjour de 2 nuits en avril 2024
Réponse de Diana S le 27 avr. 2024
Hello Maryse, thank you for your comments, we are so happy you are pleased with your stay, we hope you will keep coming back to stay with us, thank you

10/10 Excellent

Bethany

Voyage en couple
Great hotel! We will definitely be back! The staff were all very friendly, the hotel and room were clean. I was pleasantly surprised with how quiet it was in the room! You can hear some hallway noise when people are going to their rooms, but nothing from the above or neighbouring rooms. It’s a bit older but they do a wonderful job maintaining the property. Peeked my head into the pool area which looked great. The casino was a ton of fun too!
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 26 avr. 2024
Hello Bethany, We are so happy to hear from you that you thoroughly enjoyed your stay, thank you so much for telling us. It is always nice to know our guests appreciated the staff, we will share this review with our staff. The casino actually just opened a little over 6 months and our new restauran Hiy Steaks just opened with wonderful new steaks on the menu a couple of months ago, maybe next time you will try our dining options. Thank you for staying with us and we hope to see you visit us again soon, thank you

8/10 Bien

Michael

Séjour de 1 nuit en avril 2024
Réponse de Diana S le 15 mai 2024
Hello Michael, we sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Come see us soon, thank you,

10/10 Excellent

Bernice

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to a lot of things
Séjour de 2 nuits en avril 2024
Réponse de Diana S le 24 avr. 2024
Hello Ms. Bernice, thank you for staying with us, we are pleased to hear you found our hotel location accessible with lots of things close by, we hope you will visit us again soon, thank you,

6/10 Satisfaisant

bill

Nothing special at all
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 25 avr. 2024
Hallo Mr. Bill, thank you for staying with us, we are sorry you did not find anything special about your stay, we are open to comments.suggestions on how we can improve so that we can meet guest expectations. We hope you will visit us again, thank you,

10/10 Excellent

Rosie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Despite renovations, I had an amazing time at this location. The renovations did not disturb our stay-times so we found the place quiet and peaceful. The amenities were clean, working and accessible. Great hotel.
Séjour de 2 nuits en avril 2024
Réponse de Diana S le 24 avr. 2024
Hello Ms Rosie, thank you for your comments, we are so happy to know you enjoyed your stay with us, yes we do still have some renovations going on and we hope this will be over soon, our new casino has been open for a few months now and our new event center as well. Please do share your experience with family and friends and come visit us again, thank you,

10/10 Excellent

Travis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and the staff were amazing
Séjour de 2 nuits en avril 2024
Réponse de Diana S le 22 avr. 2024
Hello Mr Travis, thank you for staying with us, we are so pleased to hear you enjoyed your stay that you found our rooms clean and our staff amazing. We will share this with our staff. We hope to see you visit us again soon, thank you,

2/10 Horrible

Charlie

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Filthy
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 22 avr. 2024
Hello Mr. Charlie, thank you for taking the time to rate us and we are so very sorry to hear you did not have a pleasant stay with us, we would like to hear from you directly and ask if you could call us so we can find out what went wrong. This way we can fix, resolve and prevent this from happening to other guests. Thank you,

10/10 Excellent

Colleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Diana S le 23 avr. 2024
Hello Ms. Colleen, thank you for rating us, for staying with us. We are so happy you enjoyed your stay so it would be appreciated if you would share this with all your family and friends. Thank you,

10/10 Excellent

charles

Séjour de 1 nuit en avril 2024
Réponse de Diana S le 10 mai 2024
Hello Charles, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know! Thank you for staying with us,

6/10 Satisfaisant

Greg

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
My shower had long black hairs on the floor of the shower for two days. I am bald and was alone so I know it wasn't mine. Also, the water pressure and heat of water was very lacking. Other areas were okay.
Séjour de 2 nuits en avril 2024
Réponse de Diana S le 19 avr. 2024
Hello Mr. Greg, we are so sorry to hear you had a bad experience with our hotel, we strive to give exceptional service and we do apologize for the inconvenience. We do have 24/7 front desk to try to resolve any issues guests might have during their stay, we see no notes on this issue. As for the water issue maintenance has been notified and is working to resolve this. We do hope you will give us a 2nd chance. Thank you,

10/10 Excellent

Alexander

Voyage d’affaires
Les points forts : Propreté et personnel et service
Good
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 19 avr. 2024
Hello Alexander, thank you for staying with us, so pleased to hear we met your expectations, I will share this with the staff, we hope to see you visit us again soon, thank you,

4/10 Médiocre

Arnold

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Stayed in tower 2 no elevator old rooms and the patio or balcony is very need of repair. Rooms are old but nice. Washrooms much outdated. Casino lots of fun but other than that not a good rating
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 19 avr. 2024
Hello Mr. Arnold, thank you for your comments, we will investigate your comments and management will be informed. We hope you will give us a 2nd chance if you are in the area again, thank you,

2/10 Horrible

Brandan

Terrible
Séjour de 1 nuit en avril 2024
Réponse de Diana S le 19 avr. 2024
Hello Mr. Brandon, we are so sorry to hear you did not enjoy your stay, we want to hear what went wrong so we can ensure it does not happen again, please do call on us, we welcome any suggestion/comments/ideas so we can service all our guests better. We hope you will give us a 2nd chance and visit us again, thank you,