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Avis sur Elephant Hotel

3 out of 5
Elephant Hotel
Church Road, Pangbourne, Reading, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 35 avis sur 81." "
Note des voyageurs de 8 (Bien), d’après 28 avis sur 81." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 81." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 81." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 81." "

8,8/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Ross

Séjour de 1 nuit en avril 2024

8/10 Bien

Jane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I love the rooms here, car park is small but paying car park right next door which is free from 5pm till 8
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Poor sleep, nice building
Stayed overnight for work. Good: very nice and efficient girl for check in; comfortable bed; very good shower; nice tea/coffee/shampoo etc; large TV; room decorated nicely; good price; good breakfast service Poor: Cold room at night and morning; loud intermittent plumbing noises all night affected sleep; road noise; small carpark
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Brioney

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Customer Service Non existent this time
So the last time I stayed here, I had to complain about a dog going absolutely ballistic in the room next to me. Poor thing was throwing itself at the door and howling. When I spoke to reception they advised that it was the Managers dog and he keeps it in a room when he's at work. Prior to this a car alarm was continually going off in the car park. That was the same dog before he got moved into a room. I even offered to have the dog in my room to keep it company. It was moved and sat at reception with a colleague.Anyway, I decided to give the hotel another go. After a 3 hour drive to my works office, all I wanted to do was have a hot bath and go to bed. Bath run but as soon as I was in it, it drained in a matter of seconds. I've emailed the hotel 3 times about this asking for a refund but have had no response. I did say I would be leaving a review if they didn't come back to me. Essentially I've paid for something I didn't get and as this is the 2nd time I've experienced issues feel I have to leave a review. No response to my complaint is unacceptable.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Ali Hakan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really needs a refurbishment!
Séjour de 2 nuits en décembre 2023

8/10 Bien

Jane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Jane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was really spacious and decorated in a quirky chic style, which I liked
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unexpected delight
The Elephant Hotel was an unexpected delight - I was booked in as an overnight stop on the Thames Path National Trail. The room was really high quality - smart TV, leather sofa, high quality coffee and teas in the rooms. Plus a bath that was perfect after an 18 mile walk.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Richard

Les points faibles : Confort de la chambre
Good for a couple of days
Parking was an issue. Location noisy as right on a busy junction. Restaurant was good with the meat being cooked in the room which was nice. Breakfast okay but limited cold selection limited
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Laura

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

RJM

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Very noisy room, we heard traffic all night. We asked for a room on a quiet location. Website says FREE PARKING. small parking was full. Park on the Village Hall parking where you have to pay. Toilet flushing was not okay. Breakfast service took a long time. Breakfast buffet would be easier and less complicated then your way of service.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Kristlynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

David

Séjour de 1 nuit en août 2023

8/10 Bien

Paul Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One Night Stay for Business
To start with, I booked this hotel because I wanted to stay somewhere with character, I could have gone to the Hilton, Crown Plaza or Voco but I chose the Elephant over them and I think Pangbourne is a lovely place. It's an old building with a few creaks. Things that could improve is the noisy air-con unit outside by room above the kitchen, it wasn't too bad but once I noticed it, that was it. Great complimentary tea / shower products etc.
Séjour de 1 nuit en août 2023

10/10 Excellent

Enrico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gem for a break near the River Thames
Eclectic, well restored, superb restaurant & breakfast, all wonderfully friendly staff. Nice little town alongside the Thames and short drive to equally wonderful Beale Wildlife Park as well as other attractions
Séjour de 1 nuit en février 2023

8/10 Bien

Brian

Séjour de 1 nuit en février 2023

8/10 Bien

Judith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Ian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023

6/10 Satisfaisant

Kenneth

Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Julie

Les points forts : Propreté et personnel et service
SHORT STAY
The hotel is lovely , Star who was off duty came to book us in as her bar colleagues were busy, staff friendly. Room was cold and radiator swirled and gushed in the night hopefully will be sorted
Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Character hotel. Cold room.
Nice hotel if you prefer less modern with more character which I do. Clean but some less than perfect finishes such as peeling paintwork. The heating in the room didn't seem to be working.
Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Confort de la chambre
Séjour de 1 nuit en janvier 2022

8/10 Bien

Andrea

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A characterful hotel, but not great for business
A nice stay at the Elephant Hotel and the surrounding area is beautiful. On arrival I managed to get parked in the small customer car park (not sure if there was another one anywhere, but it only held around eight cars). I attended reception to be told that my stay was on a room only basis ad would be charged another £12.50 per person if breakfast was required. Produced my invoice which showed B&B booked - not sure if this was a genuine error or if the hotel was trying it on. The receptionist kept saying that they can only go by what is on the system, which seemed a pre-rehearsed line, although she was very pleasant throughout. Reached my room which was lovely and an impressive super king size four-poster bed which was very comfortable and beautifully crisp and clean bed linen. However, the lock on the door was poor and there was an inch of play on the door which was not encouraging from a security perspective. There was also only one power and as I had a phone, camera and laptop to charge, this was somewhat inconvenient. If two of us had stayed as originally planned, this would have been impossible. Shower was ok and some lovely toiletries provided. Light to the right of the mirror flashed constantly. Nice selection of tea, coffee and water. Food in the restaurant was nice. Overall, a satisfactory stay, although I would suggest a little overpriced for the £102 paid (especially if breakfast not included as the hotel suggested).
Séjour de 1 nuit en décembre 2021

8/10 Bien

Philip

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Sabine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent steak dinner
Very friendly staff, comfortable bed. Room quite bright and noisy at night as facing main road. Outstanding steak dinner in restaurant and tasty breakfast.
Séjour de 1 nuit en août 2021

10/10 Excellent

Kamini

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quirky rooms, lovely gardens, friendly efficient staff and other than facilities being slightly dated a very lovely overnight stay.
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay in a lovely hotel in a lovely village. Catered amazingly for dogs, staff were very friendly and lthe decor was unique and stylish. The hotel was clean and the bedrooms were cosy.
Séjour de 2 nuits en juillet 2021

4/10 Médiocre

John

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en juin 2021

8/10 Bien

Debbie

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Will return
Lovely hotel in perfect village with lots of bars and restaurant options. Bedroom was so comfortable but bathroom really needed some serious TLC. The condition of bathroom was only letdown Staff could not be more helpful. Breakfast was great.
Séjour de 1 nuit en juillet 2021

8/10 Bien

Tee, South West

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
Good location in delightful village with river meadows to walk in. Ideal also for stopover as near M4. Quirky hotel - African theme so all quite dark. Service was good and staff friendly. Restaurant specialises in steaks which were very good. Breakfast was served as opposed to a buffet (due to covid?).
Séjour de 1 nuit en septembre 2020

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short stay
Yes lovely clean hotel. The lady on the bar is a fabulous employee she is so friendly and helpful nothing was to much trouble she really stood out.
Séjour de 1 nuit en août 2020

10/10 Excellent

Melanie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Amazing hotel with beautiful rooms. Staff were very accommodating and friendly. Enjoyed the fine selection of gin at the bar and a lovely dinner in the restaurant.
Séjour de 1 nuit en juillet 2020

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend break
Very comfortable stay at the Elephant. The bar staff were excellent, great location for walks along the Thames. Restaurant was fully booked (Valentines Day), but the bar food was great. The lounge areas were also great.
Séjour de 2 nuits en février 2020

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 2 nuits en décembre 2019

8/10 Bien

Simon

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As it says, its quirky. Clean, good food with very friendly and helpful staff.
Séjour de 3 nuits en octobre 2019

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Appreciation
Really appreciated being able to change rooms when we found we were in a front room which was close to the main road and very noisy.
Séjour de 1 nuit en août 2019

10/10 Excellent

Simon D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quirky but fun
Like stepping back into the time of the Raj. Comfortable and clean. Old building but brought up to a modern standard. Parking for free directly outside.
Séjour de 1 nuit en juillet 2019

8/10 Bien

Thomas

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ok stay. Needs to try harder.
Nice privately owned hotel and bar. Room was nice but a little dated and in need of some decoration. Perfectly acceptable at perhaps a slighly lower price point. The main issue for me was the lack of staff interaction from reception through to tge breakfast team. No interest in how we slept, no nice good morning and the service at breakfast was disconnected. No instruction on whats available, no offer of sauces etc. Its a shame because its a quirky hotel and you would imagine that service could be an area they excel in compared to chain hotels. Also beware parking is limited so we used the car park next door. Good location in pangbourne and quality items served at breakfast. However ai would recommend a thorough clean under the till counter. Not the best sight whilst eating. Would i stay again, maybe but only if it was substantially cheaper than the 120 pounds we paid. Shame could be really good as public spaces are really comfortable.
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Guests to wedding had taken car parking space so had to pay in car park next door. Parking was available when we returned after the wedding had ended. Reception not particularly bothered. Staff at breakfast were excellent.
Séjour de 1 nuit en juillet 2019

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top elephant
Very nice hotel small problem with radiator not been able to turn off, reported it they sent a guy straight up could turn it off so offered us another room. Rooms very nice n very clean bathrooms r getting a little tiered but over all good 👍 Breakfast great
Séjour de 2 nuits en juillet 2019

10/10 Excellent

Kirstin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quirky Luxury
The Elephant's slogan is "Quirky Luxury," and my husband and I found that to be a keynote as we stayed here for one night while walking the Thames Path. From the nearly life-size elephant sculpture outside made of scavenged metal objects to the airplane-wing furniture in the bar and lobby, quirkiness is definitely on display. And the luxury was present as well—a big, comfy bed; good-quality toiletries; a well-stocked tea tray; and, best of all, lots of regular and USB outlets to charge all of our devices.
Séjour de 1 nuit en juin 2019

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, large bedroom, very comfortable bed. Dinner was very good as well.
Séjour de 1 nuit en juin 2019

10/10 Excellent

Milly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay, ticked all the right boxes
Room was clean. Good shower with nice toiletries. Bar area very nice for evening (lots of gins and yummy food!) Were able to allow me a late check out which was appreciated. Also bed was really big which was nice!
Séjour de 1 nuit en mai 2019

10/10 Excellent

Christa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gammalt gediget
Härligt gammalt hotel. Fantastisk miljö. Fin service god mat. Det brann i de två eldstäderna.
Séjour de 1 nuit en avril 2019

10/10 Excellent

t

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a night at the elephant
2nd time here stayed several years ago. we had room 7. had a lovley big comfy bed. didn't like the pillows though. but that's just a personal.thing. the tv was the wrong wall . and the showers was a very nice raindrop shower. the toiletries were lush and lovley fluffy towels. tea and coffee in the room was 5☆ we meet with friends and had a fabulous Sunday lunch the staff were exclant and very attentive. will definitely go back.
Séjour de 1 nuit en avril 2019