Chère Radia,Merci pour vos commentaires agréables. Nous sommes plus qu'heureux que vous ayez apprécié vos vacances avec nous dans notre magnifique hôtel. Nous nous réjouissons de vous accueillir dans un avenir proche.Cordialement,Orsolya Meszaros directeur général

Dear Anonymous, Thank you for taking the time to share your rating from your recent stay at Hilton Ras Al Khaimah Beach Resort. It is with pleasure that we look forward to welcoming you back for an all-around five star visit.Kind Regards,Sheila J. Hotel Manager

Dear Anonymous,Thank you for taking the time to rate your stay with us. This gives us the opportunity to constantly improve our offer and service.Please be assured that we do our utmost to all our guests spend a quiet and relaxing holiday. We are very sorry that this was partly not the case with you and we could not meet your and our claims in full. We will receive your feedback on the occasion our offer and our processes to question and make improvements to achieve the standards set to us in the future. We are convinced that you will notice an improvement at your next visit.Kind Regards,Sheila J. Hotel Manager

Chère Zyzou, Merci pour vos adorables commentaires. Nous sommes heureux que vous ayez apprécié vos vacances avec nous et que vous aimiez vraiment les services de l'hôtel. Nous sommes ravis d'apprendre que vos adorables enfants ont apprécié leur programme d'animation avec Ali. Nous veillerons à ce que l'hospitalité d'Ali soit reconnue. Nous nous réjouissons de vous accueillir dans un futur proche. Meilleures salutations, Sheila J. Hotel Manager

Dear Guest, We are excited to see your great 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you visit our city, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us. Kind Regards, Sheila J. Hotel Manager

Dear Alexis, Thank you for taking the time to share your rating from your recent stay at the Resort. It is with pleasure that we look forward to welcoming you back for an all-around five-star visit. Kind Regards, Sheila J. Hotel Manager

Dear Noel, Thank you for taking the time to share your rating from your recent stay at the Resort. It is with pleasure that we look forward to welcoming you back for an all-around five-star visit. Kind Regards, Sheila J. Hotel Manager

Dear Virginie, Thank you for taking the time to share your rating from your recent stay at the Resort. It is with pleasure that we look forward to welcoming you back for an all-around five-star visit. Kind Regards, Sheila J. Hotel Manager

Dear Virginie, Thank you for taking the time to share your rating from your recent stay at the Resort. It is with pleasure that we look forward to welcoming you back for an all-around five-star visit. Kind Regards, Sheila J. Hotel Manager

Dear Virginie, Thank you for taking the time to share your rating from your recent stay at the Resort. It is with pleasure that we look forward to welcoming you back for an all-around five-star visit. Kind Regards, Sheila J. Hotel Manager

Dear NOEL, Thank you very much for taking the time to rate your recent stay at the Resort. We look forward to having the opportunity of being of service to you again in the near future. Kind Regards, Sheila J. Hotel Manager

Dear Clement,Thank you very much for your valuable feedback. Every review gives us an opportunity to continuously improve our hotel and service. Rest assured that your satisfaction is our goal, we will do our utmost to ensure that our guests are enjoying their holiday with us. We revived our services in some of the outlets,and want to inform You - we closed our restaurant Pura Vida for further improvement of our services. As well in regards to the pool - we have 7 open swimming pools in the hotel, one of them without temperature control as it has sea water,and not allowed by the standards to be chilled or heated. Due to the Covid – 19 risks, Hilton Ras al Khaimah Resort & Spa operation has changed as the whole hospitality industry. We follow the guidelines of local health authorities and act according to our set routines and procedures, ensuring always that best practice is in place. All of that is changing the way how we clean the rooms and public spaces, serve the guests and organize smooth operation of the hotel. Due to new procedures in place, our service has changed and we faced some delays in the service. We would like to apologize for the experience that has been caused to you. Please be assured that we have addressed your comment to the respective departments, to prevent such an inconvenient experience from happening again in the future.

Dear Samy, We appreciate the time you have taken to share your thoughts following your recent stay at Hilton Ras Al Khaimah Resort & Spa and we are glad that you enjoyed your recent holiday. We look forward to welcoming you back for an all-around five-star visit. Kind regards, Tamer Mansour Director of Operations

Dear Nicola,Thank you for sharing your feedback. We apologize for any issues you encountered with housekeeping and they have been forwarded to our Executive Housekeeper for investigation. We would like to re-assure you that investments into the property are continuously happening.We're glad to hear that you enjoyed the service from our restaurant and bar staff. We hope to welcome you back for an improved experience.Kind regards,Orsolya MeszarosGeneral Manager

Dear Layna,Thank you for your recent visit and for taking the time to leave us your very constructive feedbackI’m really sorry to see that there were aspects of the stay where we failed to meet expectations. It would be good to gather more details particularly regarding the food.Investments into the property are continuously happening so we hope to have the opportunity of welcoming you back soon to experience those.Kind Regards,Orsolya Meszaros General Manager

Dear Beke,Thank you very much for taking the time to leave a review based on your stay at the Resort. It would give us immense pleasure to welcome you back at some future point.Kind Regards,Orsolya Meszaros General Manager

Dear Ali, Thank you for taking the time to share your rating from your recent stay at Hilton Ras Al Khaimah Beach Resort. It is with pleasure that we look forward to welcoming you back for an all-around five star visit.Kind Regards,Orsolya Meszaros General Manager

Dear Nicola,We greatly appreciate your thoughtful gesture in awarding us a remarkable 5-star rating based on your recent experience. Your time and feedback mean a lot to us.Should your travels bring you back to the area, we wholeheartedly invite you to stay with us once more. It would be a pleasure to welcome you back to our property.Thank you again for your kind words and for choosing us for your stay.Warm regards,Orsolya MeszarosGeneral Manager

Dear Adeeb mufid,We are excited to see your great 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you visit our city, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Orsolya Meszaros General Manager

Dear Asha,Thank you very much for taking the time to share your feedback from your recent stay and we are happy to note that it was satisfactory. We apprecite your high score and do hope to have the pleasure of welcoming you back in the not so distant future.Kind Regards,Orsolya Meszaros General Manager

Dear Robert, Thank you very much for taking the time to leave a review of our hotel. We are very delighted to know that you had an enjoyable stay. We look forward to welcoming you once more in the near future. Kind Regards, Orsolya Meszaros General Manager

Dear Valued Guest, Thank you very much for taking the time to leave a review of our hotel. We are very delighted to know that you had an enjoyable stay. We look forward to welcoming you once more in the near future. Kind Regards, Orsolya Meszaros General Manager

Dear WOO JOO, Thank you very much for taking the time to leave a review of our hotel. We are very delighted to know that you had an enjoyable stay. We look forward to welcoming you once more in the near future. Kind Regards, Orsolya Meszaros General Manager

Dear Anonymous, Thank you for taking the time to share your rating from your recent stay at Hilton Ras Al Khaimah Beach Resort. It is with pleasure that we look forward to welcoming you back for an all-around five star visit.Kind Regards,Orsolya Meszaros General Manager

Dear Anonymous,Thank you very much for taking the time to leave a review based on your stay at the Resort and kind comments. We appreciate your recommendation and it would give us immense pleasure to welcome you back at some future point.Kind Regards,Orsolya Meszaros General Manager

Dear Omar, Thank you for taking the time to share your rating from your recent stay at Hilton Ras Al Khaimah Beach Resort. It is with pleasure that we look forward to welcoming you back for an all-around five star visit.Kind Regards,Orsolya Meszaros General Manager

Dear Anonymous,Thank you very much for taking the time to share your positive review and kind comments. It gives us great pleasure in being of assistance to you in the near future.Kind regards,Orsolya Meszaros General Manager

Dear FIKRAT,Thank you very much for rating your recent stay at Hilton Ras Al Khaimah Beach Resort. We welcome further opportunities of being of service to you in the near future.Kind regards,Orsolya Meszaros General Manager

Dear Annick,Thank you very much for taking the time to leave a review based on your stay at the Resort and positive sentiments. Your comment about the design of the toilet has been captured for future refurbishment planning. We appreciate your recommendation and it would give us immense pleasure to welcome you back at some future point.Kind Regards,Orsolya Meszaros General Manager

Dear Fares, Thank you for taking the time to share your rating from your recent stay at Hilton Ras Al Khaimah Beach Resort. It is with pleasure that we look forward to welcoming you back for an all-around five star visit.Kind Regards,Orsolya Meszaros General Manager

Dear Joe,Thank you so much for being our guest and for reviewing you stay. We do apologize for the inconvenience you experienced with the group and immediate measures were taken to lower down the volume of the microphone. We hope to have the pleasure of welcoming your return in the near future.Kind Regards,Orsolya Meszaros General Manager

Dear Tami,Thank you very much for taking the time to leave a review based on your stay at the Resort and kind comments. For your peace of mind we are currently in the process of conducting an upgrade to guest room TVs. It would give us immense pleasure to welcome you back at some future point.Kind Regards,Orsolya Meszaros General Manager

Dear Yelim,Thank you so much for being our guest and for taking a moment to rate your recent stay. We look forward to having another opportunity of being of service to you in the near future.Kind regards,Orsolya Meszaros General Manager

Dear Adrian,Thank you very much for taking the time to leave a review based on your stay at the Resort and kind comments regarding the team. We appreciate your recommendation and it would give us immense pleasure to welcome you back at some future point.Kind Regards,Orsolya Meszaros General Manager

Dear Alastair,Thank you for taking the time to share your experience with us. Every review gives us an opportunity to continuously improve our service and it is disconcerting to hear that you did not fully enjoy your stay with us.We regret any inconvenience that occurred during your stay. Rest assured that we will strive to do our utmost to ensure all guests spend a memorable and relaxing vacation with us. Your feedback has been circulated amongst those concerned for possible improvements.We do hope that we will have an opportunity to welcome you back in the near future.Kind regards,Orsolya Meszaros General Manager

Dear Colin,We extend our sincere appreciation for choosing to stay with us, and we are genuinely sorry for any inconvenience you may have experienced due to the hot water in your room.To provide context, we have installed anti-scale features in the taps as a safety measure. This feature ensures that the water temperature does not exceed what is deemed safe when only the hot water is turned on. We understand that this may not have been communicated clearly, and we are committed to finding better ways to inform our guests about this safety feature. Your feedback is invaluable in this regard.We are grateful for your kind comments regarding our team, and we hope that you had an overall positive experience during your stay. It would be our pleasure to welcome you back in the future and provide you with an even more enjoyable experience.Kind regards,Orsolya Meszaros General Manager

Dear Astrid, Thank you for taking the time to share your rating from your recent stay at Hilton Ras Al Khaimah Beach Resort. It is with pleasure that we look forward to welcoming you back for an all-around five star visit.Kind Regards,Orsolya Meszaros General Manager

Dear Erkan, Thank you for taking the time to share your rating from your recent stay at Hilton Ras Al Khaimah Beach Resort. It is with pleasure that we look forward to welcoming you back for an all-around five star visit.Kind Regards,Orsolya Meszaros General Manager

Dear Imran,Thank you very much for your feedback and we are sorry to read of your disappointment. It is unfortunate we were not given an opportunity to address your concerns during your stay. We would welcome another opportunity of redeeming ourselves at some future point.Kind Regards,Arthur Timlin Director of Operations

Dear Emma,Thank you for taking the time to rate your stay with us. This gives us the opportunity to constantly improve our offer and service.Please be assured that we do our utmost to all our guests spend a quiet and relaxing holiday. We are very sorry that this was partly not the case with you and we could not meet your and our claims in full. We will receive your feedback on the occasion our offer and our processes to question and make improvements to achieve the standards set to us in the future. We are convinced that you will notice an improvement at your next visit.Kind regards,Orsolya Meszaros General Manager