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Avis sur Sutera Sanctuary Lodges at Kinabalu Park

3 out of 5
Sutera Sanctuary Lodges at Kinabalu Park
Kinabalu National Park, Mt. Kinabalu, Ranau, Sabah

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 34 avis sur 95." "
Note des voyageurs de 8 (Bien), d’après 47 avis sur 95." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 95." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 95." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 95." "

8,4/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

patrick, brest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un grand moment
un sejour calme reposant.Que du bomheur

8/10 Bien

Dg Marshitah

Séjour de 2 nuits en décembre 2023

8/10 Bien

Wing Hei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They have shuttle to pick up from lobby to your room. Breakfast buffet was great!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Great place to stay at, within Mt Kinabalu Park. Excellent services and friendly staff. Great place to stay at if you like trekking. Good food and a nice fireplace to keep warm during cold evenings.
Séjour de 2 nuits en juin 2023

8/10 Bien

Ming Choo, Singapore

Voyage en groupe
Les points forts : Propreté et personnel et service
The staff at the reception and Liwagu restaurant is attentive and courteous. KKNP is a great place to experience nature walks. The paved roads are maintained and clean. However the room & furniture is aged and requires maintenance. While the air quality in the open is refreshing and cooling, the room is stuffy. A fan to circulate the spacious room would help. The property certainly needs upgrading.
Séjour de 2 nuits en mai 2023

8/10 Bien

Naima

Voyage en couple
Les points forts : Propreté et personnel et service
Lovely place to visit and relax. The bathrooms of the hill lodges require refurbishment they are outdated and had bad smell.
Séjour de 2 nuits en mai 2023

8/10 Bien

Kok Wai Peter, Singapore

Voyage en couple
Les points forts : Propreté et personnel et service
Not much activities esp. night time.
Séjour de 2 nuits en février 2023

10/10 Excellent

Li Tiing

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is within the Kinabalu National Park, so it is surrounded by the flora and fauna of the rainforest, which is so dense and delightful. The hiking trails are nearby and even walking up to the first checkpoint is very convenient. I loved my time there lots as an escape from the city life.

10/10 Excellent

Sureswaran

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent service and stay.
Great stay. Great people. The bathroom needs to be upgraded. Otherwise, very nice. great breakfast.
Séjour de 1 nuit en février 2022
Réponse de . le 24 févr. 2022
Thank you for taking the time to highlight your satisfaction during your recent stay. We deeply regret any inconveniences that you have experienced where our standards did not meet your expectations. We highly appreciate and value your feedback as it will help us in becoming better at what we do in the future. We hope you do come back and give us the opportunity to better serve you. We wish you a pleasant day! Regards, Kueh Lian See, General Manager

8/10 Bien

Dzafran Alif

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very peaceful stay, some of the facilities could use an upgrade and the restaurant is a bit average taste wise, but overall if you love nature you will love it here.
Séjour de 1 nuit en décembre 2021
Réponse de . le 10 janv. 2022
Thank you for taking the time to extend your feedback during your recent stay. We take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

8/10 Bien

Ellyna

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Value for money
I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you
Séjour de 1 nuit en août 2020
Réponse de Kueh Lian See General Manager le 1 sept. 2020
Thank you for taking the time to highlight your satisfaction during your recent stay and of Azlan. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards,

8/10 Bien

Maurizio

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
so disappointing
it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all
Séjour de 1 nuit en juillet 2020
Réponse de / le 30 juil. 2020
Thank you for taking the time to highlight our shortcomings during your recent stay. We take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

8/10 Bien

Francis J

Séjour de 2 nuits en mai 2020

10/10 Excellent

Kian Lun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best!!!
Séjour de 1 nuit en mars 2020

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mars 2020

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the landscape. Well done beds clean and good buffet.
Séjour de 1 nuit en février 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service
Grundsätzlich für einen Nationalpark absolut ok, jedoch hat es mich überhaupt mitgerissen. Wir hatten das Rock Hostel, eben die günstige Variante, die soweit ok war. Sehr einfach, aber alles in Ordnung. Essen gibt es von 6-11, 12-16 und 18-22 in Buffet Form. Personal ist sehr aufgesetzt nett, aber hatte nicht so wirklich Ahnung bzw. hatte kein großes Interesse dem Gast entgegenzukommen. Die Trails sind ganz gut, wobei die Beschilderung hier und da besser sein könnte. Ist gefühlt alles nur für Leute ausgelegt, die den Gipel besteigen wollen.
Séjour de 1 nuit en février 2020

8/10 Bien

Hilary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Service
Friendly people and always pleasing. We were upgrade as we wanted a twin bed rather than a queen size bed. I would definitely make a return trip
Séjour de 1 nuit en février 2020

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bed very comfortable, thank you. But why bother to provide packets of coffee and tea set when there is no Kettle provided.
Séjour de 1 nuit en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2020

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en décembre 2019

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊
Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

KIYOUNG

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Kelvin, Kuala Lumpur

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice location and perfect for my family trip. Clean and excellent hotel, perfect services.
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Hannah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Nepenthes Villa we stayed in was idyllic - perfect for curling up on the sofa in front of the fireplace. We loved being surrounded by nature while still having the conveniences of modern living like heated water for a warm shower.
Séjour de 2 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed in Grace Hostel, it was clean and served its purpose. Check in was open just before midnight and was friendly
Séjour de 1 nuit en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Wonderful environment Great views Friendly helpful staff
Séjour de 2 nuits en octobre 2019

8/10 Bien

Maurizio, Cork Ireland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay but overpriced food
Beautiful place, in the middle of nature.. Clean rooms but a little basic for the price. Food in the restaurants is not at the level of the rest of the hotel services. Variety and quality need to be improved
Séjour de 1 nuit en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best place to stay
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Damianus

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The bed is Comfortable keep us warm from cooling environment but ceiling Light only one working. Don't bother to called maintenance, arrived late night so just wanted to rest and sleep.
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Thomas

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Affordable nice hotel option in Kinabalu Park
Better than expected stay in the Jungle of Kinabalu National Park. The basic room is very spacious, a loft with a balcony. There is no internet here, but you can connect to via satellite on your cell (use the hotspot option for laptops). The stay is like no other. Your 6K feet up and it get chilly at night. Heat in the room is provided. The jungle sounds at night are unforgettable. And that's what make this a must stay. There a some short jungle trails right outside your door. Dare to take a twilight hike? There is a restaurant onsite. Service so so
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
peaceful accommodation, nice location
Séjour de 1 nuit en août 2019

6/10 Satisfaisant

Lai Kuan

Séjour de 1 nuit en août 2019

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was no.1. I stayed 2 nights. My room was located next restaurant. For 2 nights it was reserved and very noisy for 2 nights. Also floor was not clean. The first day the room was not ready. So we stained 30 minutes . The breakfast was good. It was included the room charge.
Séjour de 2 nuits en août 2019

10/10 Excellent

bestofsingapore, singapore

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
comfortable. ideal for leisure travel groups. convenient location to get to many tourist activity spots.
Séjour de 3 nuits en avril 2019

8/10 Bien

Yu Wen

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Needs improvement in food and front counter servic
View is awesome. Wifi non existent. The biggest issue I have is that the counter took a credit authorisation from my credit card for security and after a week I was charged all MYR200.00 for no reason at all
Séjour de 1 nuit en juillet 2019

6/10 Satisfaisant

Maurizio, Cork Ireland

Les points faibles : Infrastructures et conditions de l’hébergement
disappointed
I visited this Hotel in April 2019 and I was very happy with a beautiful room in the Nephentis Villa... Top quality room and all the house was perfect.. I cannot say the same this time, in the Peak Lodge... Room was nice and clean but very basic if compared to Nephentis, and You still pay rm 500 for 1 night so I was expecting something better. Also I was not expecting to find leakage in the bathroom and, even after reporting the problem to the reception, and getting their assurance that someone will take care of that, nobody came to fix the problem in 2 days of my stay in Kinabalu National Park. WIFI in the room was not working at all... Other unpleasant point this time was the way I was addressed by one of the girls in the reception that, even if she was speaking a good english, was continuing to talk to me in Bahasa and in a very fast way so that it was very difficult for me to understand her... I confirm then the bad quality of their breakfast that, for rm 55 per person, is not at all worthy.... in the end, I was quite disappointed of this stay... maybe is time to change hotel for our next stay in kundasang..
Séjour de 2 nuits en juillet 2019

8/10 Bien

Chew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perhaps, overall is good but the mattress and the pillow are too soft and old.
Séjour de 1 nuit en juillet 2019

8/10 Bien

LadyDi, SG

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The fireplace was lovely and made the whole place feel really cosy. Staff was courteous and accommodating to our numerous requests inuding adding rollaway beds etc. The property could do more in terms of providing basic cutleries, bowls and plates.
Séjour de 1 nuit en juin 2019

8/10 Bien

Lee, Singapore

Voyage en famille
Les points forts : Propreté et équipements
Place was nicely decorated and clean. However phone was not working, was difficult to contact reception when we had questions. Also the information given from the reception and the trail guides were confusing. They each say different thing when we asked about the trails
Séjour de 1 nuit en mai 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
最高のロケーションでした。
Séjour de 1 nuit en avril 2019

10/10 Excellent

Klaas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location: right inside the park. They transport you back & fort from the main reception. Overall very quite with great view and easy access to the hiking trails. Would recommend booking a place inside the park, instead of just outside. Also, a very good restaurant on site.
Séjour de 2 nuits en mars 2019

8/10 Bien

ABDUL, Likas Sabah, My

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
Good condition but the tiles toilets need to change because its too licin bos...bahaya for children or an old man to take a bath...takut jua kalau2 tejatuh time mandi.
Séjour de 1 nuit en mars 2019

8/10 Bien

Francis J

Les points forts : Propreté, personnel et service, confort de la chambre
A good place to stay inside the National Park
We stayed at the Hill Lodge for a couple of nights recently, it being the most economical option. These are small, self-contained units with twin beds, en-suite, small balcony and fridge/television/kettle etc. It was perfectly fine, though these units are starting to show their age somewhat. Another drawback - the walls between the units are quite thin, so if a baby is crying next door you WILL hear it. The restaurant is quite nice and reasonably-priced, considering the hotel's location. Staff were lovely. The location - simply stunning. The other lodges - Rajah, Nepenthes etc, look to be a clear notch above the Hill Lodge, but are commensurately more expensive.
Séjour de 2 nuits en mars 2019

10/10 Excellent

MJ, Penang

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely view of mount kinabalu, cozy and private lodge
Séjour de 1 nuit en février 2019