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Avis sur Grand Park Hotel

5 out of 5
Grand Park Hotel
Rafat St Al-Masyoun Heights, Ramallah

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 19 avis sur 55." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 55." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 55." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 55." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 55." "

7,8/10

Propreté

7,6/10

Personnel et service

6,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Ordered a room for 3 people and was given a king bed with a twin mattress on the floor. Not very comfortable for the price and a 5 star hotel. People were very nice.
Séjour de 1 nuit en février 2020

8/10 Bien

Amjad, t

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access, quite neighborhood, clean, good food, well maintained, plenty of parking space
Séjour de 2 nuits en janvier 2020

8/10 Bien

Amani

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very comfortable stay in Ramallah
Staff at Grand Park Hotel were extremely nice and welcoming. Rooms are big and comfortable with easy parking access if you are arriving by car. The dining areas are not smoke-free which is the only criticism I could find for this hotel. Restaurant was good and portions are very generous.
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Abed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand park ramallah
Overall good experience, staff where very helpfull , breakfast was below par, they could do much better in quality service and over all offerings. Room and cleanliness was at par.
Séjour de 1 nuit en novembre 2019

10/10 Excellent

Riad

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice
Séjour de 1 nuit en novembre 2019

6/10 Satisfaisant

Meri

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unclean
The room was unclean they gave us a new room but also the second was unclean
Séjour de 1 nuit en septembre 2019

6/10 Satisfaisant

Feras

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Not professional staff. Food and beverages are not in a good quality
Séjour de 1 nuit en avril 2019

10/10 Excellent

cristiana

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Séjour de 3 nuits en mars 2019
Réponse de rose le 16 mars 2019
thank you for this good review

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I liked the room. Spacious, well designed and comfortable. What I didn’t like is the erratic functioning of the TV and the fact that most of the machines in the gym were not functioning
Séjour de 3 nuits en février 2019
Réponse de Rose le 7 mars 2019
Thank you for your Comment we will do our best to take your comment in consideration . looking Forward to welcoming you again in our hotel.

10/10 Excellent

Dominik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing service
Service is beyond everything, and that’s what I have found there. From the check in up till the check out the service was amazing. Thank you Rose for taking good care of us thank you Mohamed thank you every single one of you. Sorry I forgot all the names. I’ll be back in March see you then
Séjour de 1 nuit en février 2019
Réponse de Rose le 23 févr. 2019
Dear Ms. Dominik, Thank you for This Great Review , We Looking Forward to see you again in our hotel. Best regards, Rozalia Ghazalih

8/10 Bien

Alfred

Les points forts : Propreté, personnel et service, confort de la chambre
Good hotel for business
Fruit platter was a nice welcome gesture, but not on my last day. Breakfast could have better coffee
Séjour de 3 nuits en février 2019
Réponse de Rozalia le 12 févr. 2019
Thank you, Looking Forward to welcoming you another time to our hotel. Best Regrads

10/10 Excellent

Rebecca

Very comfortable, convenient and good service. Rooms are nice and I would stay there again.
Séjour de 2 nuits en novembre 2018
Réponse de Amer Rassas le 4 déc. 2018
Dear Mrs. Rebecca, Thank you for your comments, and we hope to welcoming you in the future at our hotel.

8/10 Bien

Samir, Kuwait

Les points forts : Propreté
Quite and close to city center and the room was spacious and convenient. TVs don’t work.
Séjour de 2 nuits en octobre 2018
Réponse de Amer Rassas le 4 déc. 2018
Dear Mr. Samir, Thank you for comment, and we apologize for that, next time will be much much better than last time, and we are waiting to welcome you again in our hotel.

4/10 Médiocre

Kunal, Chicago

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The hotel has a good street presence and has a pretty decent lobby, bar area. The room itself was not bad either. However for a 4 or 5 star hotel, this falls seriously short. Here are some reasons why: - I had two reservations for 2 individual nights with a different rate for both nights. The checkin staff refused to initially honor that rate and were pretty condescending and passive aggressive in saying no. I kept saying that I have a reservation through expedia (which they couldn’t find) and I kept saying them that I can show them my rate that I have booked, but it’s as if the check in staff were not listening. Frustrating to say the least. Any 4 or 5 star hotel would not talk to a guest like they did. - Housekeeping service was terrible. Asked for extra towels - never came. Asked them to come pick laundry for ironing - never came. Called multiple times. Level of disfunction high. - Bathroom in the room was really small. Really oddly shaped too. - Toilet was leaking water. Considering the water problems in the West Bank, you would expect this to be a non issue. Overall, I’d not stay here again, nor advocate this hotel to others.
Séjour de 1 nuit en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Overall good experience. Staff needs more customer service training.
Séjour de 1 nuit en juillet 2018
Réponse de Amer Rassas le 25 juil. 2018
Than you, and we will work on to improve much more the services

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018
Réponse de Amer Rassas le 25 juil. 2018
Thank You

8/10 Bien

Mohammed

Les points forts : Personnel et service et confort de la chambre
Good,,,,,,,,
Séjour de 3 nuits en juin 2018
Réponse de Amer Rassas le 25 juil. 2018
Thank you very much, we hope to see you again at your second home

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2018

6/10 Satisfaisant

Shakir

Les points forts : Propreté et infrastructures et conditions de l’hébergement
ترشيحا
اعتقدنا انه يوجد في الفندق بركة سباحه ولكن للاسف لا يوجد كما هو مصور التي رايناها والاولاد غضبو كتيرا
Réponse de Doaa le 22 avr. 2018
Dear Mr.Shakir, we apologize for the misunderstanding , we do have pool but its only open during summer times , and its mentioned at the website that the pool is seasonal . Sorry for the inconvenience . Best Regards GPH

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really a delight for the price!
They greeted with a drink; best latte I have had in a long time. Very clean and comfy room.
Séjour de 1 nuit en février 2018

8/10 Bien

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en novembre 2017

8/10 Bien

Suheir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Pleasurable
Séjour de 1 nuit en octobre 2017
Dear Suheir, Greetings from GP Hotel Chain. We would like to thank you for sparing the time to write such a comments. looking forward to seeing you again! Best regards, Mohammad Zomlot CEO

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service is really thoughtful and people are very nice. When some problem occurs, they solve it immediately.
Séjour de 1 nuit en octobre 2017
Réponse de Mohammad le 8 nov. 2017
Dears, Greetings from GP Hotel Chain. We would like to thank you for sparing the time to write such a comments. looking forward to seeing you again! Best regards, Mohammad Zomlot CEO

8/10 Bien

Abdel Hafez

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en septembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nice hotel with a nice swimming pool.
Nice swimming pool but lack of entertainment at the hotel and nearby.
Séjour de 3 nuits en juillet 2017

4/10 Médiocre

Erik Sundblad

Les points forts : Confort de la chambre
Don't come for the pool
Clean, spacious and comfortable hotel. However, pool might not be open as it's often reserved for wedding parties and other groups of people. If open, expect absolute mayhem, with large crowds of people.
Séjour de 1 nuit en août 2017

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
نظافة متوسطة - أستغرب كون الفندق 5 نجوم
الموقع جيد - الاستقبالجيد- معاملة عمال الاستقبال جيدة - لكن نظافة الجناح ليست كما يجب السجاد- بلاط الحمامات-
Séjour de 1 nuit en août 2017

10/10 Excellent

Haifa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Manager Mohamed is amazing and super personable Same with Summer at front office
Séjour de 2 nuits en juillet 2017

8/10 Bien

yazan

Séjour de 1 nuit en juillet 2017

8/10 Bien

Muffin

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
So far so good! I'm sure it's the best hotel in the area.
Séjour de 2 nuits en juillet 2017

10/10 Excellent

Talbeya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Not worth the price.
The staff could be a little friendly.

4/10 Médiocre

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
The room was clean, the facilities OK. I did not like the service provided by the reception staff. I could not get the invoice before the check-out, when I got it, the document did not bear my surname. The same wrong document was printed twice despite that they had a photocopy of my passport. I was late for a business meeting, because of the problem and later on I stated that the amount on the invoice was different that the one which was charged to my credit card. Consequently, I have problems with the reimbursement of costs. Despite a good quality of the room, this was a frustrating experience.
Réponse de General Manager le 7 mars 2017
Dears, Greetings from Grand Park Hotel Chain. We would like to sincerely thank you for sparing the time for writing us such useful comments. such comments and reviews help us improving our services to meet all our guests expectations. we apologies for any occurred inconvenience and promise to touch the change and improvement upon your second visit. Looking forward to having you again at GP. Best regards, Mohammad Zomlot CEO

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
super friendly staff
Nice clean hotel, excellent super friendly staff, very helpful and cooperative.. nice location, clean and comfortable rooms.
Réponse de Christine Ajrab le 7 mars 2017
Dears, Greetings from GP Hotel Chain. We would like to thank you for sparing the time to write such a comments. looking forward to seeing you again! Best regards, Mohammad Zomlot CEO

6/10 Satisfaisant

Hakim

Les points faibles : Infrastructures et conditions de l’hébergement
Close to shopping and entertainment.
Check was easy. Friendly staff. Parking was easily accessable and available.
Réponse de Christine Ajrab le 7 mars 2017
Dears, Greetings from GP Hotel Chain. We would like to thank you for sparing the time to write such a comments. looking forward to seeing you again! Best regards, Mohammad Zomlot CEO

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

10/10 Excellent

randy, masri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Homey
They makes you feel home , every one trying to do some thing Friendly nice people

8/10 Bien

Shada, LA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel!
This hotel was a good place to stay for a week. The staff was very friendly and they were so willing to be helpful. The only negative thing was that we were delayed in getting our room at check in because the people before us were late and the hotel had to wait for them to leave. Otherwise it was a very pleasant dart and I do recommend it!

8/10 Bien

Family, LA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quite comfortable and pleasant!
The rooms were very comfortable, and the service was very good. The only reason why I didn't give complete excellent on all my ratings because our check in was delayed beyond scheduled times, and the rooms were not near each other as I requested. ( I reserved 2 rooms).

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice experiance
at all good experiance the pool was closed will open soon but good hotel at all

10/10 Excellent

Lama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Apart from having to pay additional fees for each person, everything was good.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
A different experience
The hotel claims to be 5 star, but it is closer to 3 star by any reasonable standard. The rooms are comfortable enough; it is the dining that disappoints the most. The 'all-day dining' restaurant opens only for breakfast, otherwise meals must be taken on the terrace, which can be fairly cool during winter. The chef at breakfast is often difficult to find. I mentioned in my previous review that there is always something missing from the breakfast spread, and this varies from day to day. One of the excitements is guessing what it will be: bread, milk, butter, olives, coffee - you name it, they will have overlooked it at some stage. Generally, though, the breakfast is okay; just don't order scrambled or fried eggs, as these are not in the chef's repertoire (unless you are lucky enough to have the barman/general factotum cook them for you). The location of the hotel is a little out of the way, so taxis are a necessity.

6/10 Satisfaisant

Steve, Melbourne, Australia

Les points forts : Personnel et service
Could try harder
Rooms are pretty much what you would expect in a chain hotel and offer the usual - in-room safe, free WiFi, flat screen TV with numerous channels, video-on-demand (pay, but not expensive) - plus tea and coffee making facilities. One oddity is that the flooring is rather ill-fitting carpet tiles. Room cleaning is a bit perfunctory, but okay, although greater use could be made of the vacuum cleaner. The restaurant appears to be open only for breakfast, which is mainly Middle Eastern in style. The chef can be hard to find and doesn't know how to scramble or fry eggs, but appears to be able to manage omelettes. Invariably something is absent from the buffet, but this varies from day to day: milk one day, bread the next, butter, olives, or even just serving utensils. The bar and lounge staff are very good. The barman, by the way, can cook fried eggs - he sometimes has to step in when the chef goes missing. Unfortunately, the lounge is frequently used as a 'studio' for interviews by one of the local TV stations and cannot be used by guests. The so-called "all day dining" takes place in the enclosed terrace, which is where people sit with sheeshas chatting or listening to Arab / Lebanese pop. It can get a bit cool at night. There is a reasonable range of dishes on the menu and the prices are not too high. There is another restaurant attached to the hotel, Fakhr El-Dinh, which offers a broad range of Middle Eastern dishes and is more expensive.

6/10 Satisfaisant

MUHANNAD, Ramallah

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bad customer service
Customer service is bad , room never was ready , no help with luggage

6/10 Satisfaisant

Mousa, Israel

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Not recommended
Rooms and bedding not clean and I mean it , you should ask them twice to bring the children beds , you should ask them to bring towels after they clean the room , at the bar they took every day a different amount for coffee. They don't have achocolate milk and pancake for the children even though they said that yes they have . Swimming pool was good they bring a towels . Checkout was terrible even thought I had already paid through hotels.com

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Excellent customer service. Good location and eorth the money.

10/10 Excellent

Peter, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable, luxury hotel close to city centre
We found the room very comfortable, the staff were friendly and helpful, and we particularly liked the coffee shop where we also enjoyed delicious light meals.

10/10 Excellent

KK, LDN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business hotel
Excellent facilities for a business visit. Good location and nice breakfast.