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Avis sur Sonesta Select Durham Research Triangle Park

3 out of 5
Sonesta Select Durham Research Triangle Park
301 Residence Inn Blvd, Durham, NC

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 398 avis sur 1010." "
Note des voyageurs de 8 (Bien), d’après 289 avis sur 1010." "
Note des voyageurs de 6 (Satisfaisant), d’après 144 avis sur 1010." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1010." "
Note des voyageurs de 2 (Horrible), d’après 94 avis sur 1010." "

8,0/10

Propreté

8,4/10

Personnel et service

7,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jennifer, Lexington

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Dear Jennifer,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Satisfaisant

kevin

Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Kevin,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Satisfaisant

ANDRE

Les points forts : Personnel et service
Beds are horrible. Staff is accommodating. Great for an affordable 1 nighter but wouldn’t go beyond that.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Andre,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Mark,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Satisfaisant

Sarah

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very basic stay. Comfortable and clean. Would like to see updated carpet in the rooms.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Sarah,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

ANDRE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always one of my overnight go too’s. Cable services suck though.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Andre,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Damiya

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great environment and great staff!
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Damiya,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Natasha

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was awesome
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Natasha,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Bien

Chris

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Chris,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I shared what I liked above, but I was surprised no breakfast was served. Even a simple continental breakfast would have been appreciated. Overall, we were very satisfied.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Karen,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Horrible

David, Concord

Les points faibles : Propreté
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Médiocre

IRENE

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I don't recommend this property. Front staff not helpful with booking process and has difficulties with both original booking and confirmation even if you show them your booking confirmation/receipt. Due to this difficulty, daily rate of stay changes.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Irene,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Horrible

Kim

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Upon entering it had a bad smell. There was cigarette burns on toilet seat. Carpet was very dirty with stains. Sofa was also stained. We left key on table and left hotel. I was to embarrassed to go to the desk because why would they put someone in that room to begin with. The gentlemen at the frontdesk was very kind but the room was terrible and I absorbed the cost as the hotel would not refund money through phone call cause I didnt go to front desk n complain . I shouldnt have to complain about a room that should not of been rented to me to begin with. We left and went to a another hotel. I would not recommend them to anyone!!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Dear Kim,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Satisfaisant

David

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 mai 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Bien

Waheedah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, did not like the phone not working, also, it would have been nice to be able to sit outside.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 11 mai 2024
Dear Waheedah,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Bien

Joseph

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Joseph,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Satisfaisant

Shannon

The property was clean and quiet. My room the air had to be dropped to like 65 just for it to kick on. No breakfast just coffee
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Shannon,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Médiocre

LuAnn

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room smelled like stale cigarette smoke. The beds were very uncomfortable and noisy
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Dear LuAnn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Horrible

PRITY

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Prity,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was comfortable and convenient, enjoyed the morning coffee.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 4 mai 2024
Dear Matthew,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Brittany

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 mai 2024
Dear Brittany,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Brittany

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The convenience
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Brittany,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Horrible

Haoyu

Les points faibles : Personnel et service
Séjour de 5 nuits en février 2024
Réponse de General Manager le 3 mai 2024
Dear Haoyu,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Satisfaisant

Nathalia

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 mai 2024
Dear Nathalia,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Bien

Yeida

Voyage en couple
Les points forts : Personnel et service
It was good
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Yeida,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Satisfaisant

Shawn

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Service was poor. Room wasn't cleaned during 4 day stay. Trash not emptied. Coffee not refilled. Cheap but no service. No breakfast
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Shawn,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Bien

Forrest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Forrest,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Alexander Jr

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was just fine
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Elizabeth

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 27 avr. 2024
Dear Elizabeth,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Bien

JOSEPH

Les points forts : Propreté, personnel et service, équipements
No breakfast was offered during stay. Flor a member of the front desk was exceptional, polite and helpful
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Joseph,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Bien

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to get to from the highway.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Robert,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Natasha

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Natasha,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Bien

Elaine

Les points forts : Propreté
The rooms are clean, comfortable with good towels and bedding. The pool was not open and the pool area really needs weeding and landscaping. This property was fine for a few nights but with a little attention could be much improved . No maid service for our three nights?
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Elaine,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Deanna

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Deanna,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything just as we expected.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Keith,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Horrible

Tammy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Tammy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Satisfaisant

Matt

Les points forts : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Matt,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Ana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Ana,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Bien

Joshua

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Standard hotel experience with absolutely rock bottom prices! I stayed over a Duke Reunion weekend (though not participating in the reunion, myself) and they had an excellent facility and excellent availability during this time when just about everything in the area is booked. Would be nice if the breakfast area were back in operation post-COVID, but that would be icing on the cake. Very clean, excellent comfort, very very close to Southpoint. If you’ve rented a car, you can get anywhere in the triangle between 15 and 30 minutes. Great location!!
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Joshua,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

renny

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Renny,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Médiocre

Veronica

Voyage en couple
Les points forts : Propreté et personnel et service
Quiet but the view was awful and there was no designated smoking area. There was as no breakfast and a $100 security deposit that I didn’t know about
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Veronica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Alexander Jr

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just fine
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Alexander,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Horrible

Troi

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wouldn’t recommend this hotel to my worst enemy. They claim to be a non-smoking property but reeked of cigarettes and marijuana smoke. There was a musty mildew smell to the room which can probably be attributed to the water damage in the ceiling and along the bottom of the bathtub. The appliances were outdated and the phone in the room was completely inoperable in case of emergency. And there was a homeless encampment outside of my window which made me feel very unsafe. When I brought my concerns to the staff I wasn't offered to have my room changed or anything to rectify the situation but instead was told I was going to have to deal with it and there was nothing they could do. I would stay as far away as possible from this property and it’s predatory practices.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Troi,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Alexander Jr

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was just fine
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice establishment, friendly and helpful quiet. No problems at all… recommend 10/10
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Tara,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Satisfaisant

Tiffany

Séjour de 3 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Tiffany,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear William,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Iris

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Iris,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Médiocre

Ecom

Les points faibles : Équipements
Not a good area. Parking lot, lobby and hallways all reeked of weed. Cops showed up for domestic dispute. NO BREAKFAST AT ALL. Just 3 coffee brewers. It wasn't bad once I got to my room but I wouldn't stay here again. There was a Hampton across the street that probably didn't smell like weed all through out. I get a little bit but for it to be strong from the front desk to outside my room is nasty.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 avr. 2024
Dear Ecom,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Bien

henry

Voyage en famille
Les points forts : Personnel et service
Customer service was great
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Dear Henry,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager