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Avis sur Tortuga Bay Hotel

5 out of 5
Tortuga Bay Hotel
Higuey, Punta Cana, La Altagracia

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 78 avis sur 85." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 85." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 85." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 85." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 85." "

10/10

Propreté

9,8/10

Personnel et service

9,8/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juste un rêve! Cadre paradisiaque, personnel d’exception... Un sans faute.
Séjour de 7 nuits en août 2019
Réponse de Angel le 8 oct. 2019
Dear guest, thank you very much for staying with us! We sincerely appreciate your feedback. Our staff is very happy you enjoyed your stay at our little slice of paradise, Tortuga Bay Hotel. We would be more than delighted to welcoming you again and soon at Tortuga Bay Hotel at Puntacana Resort & Club. As you are already part of the Tortuga Bay Family! 353/5000 Cher client, merci beaucoup d'avoir séjourné avec nous! Nous apprécions sincèrement vos commentaires. Notre personnel est très heureux que vous ayez apprécié votre séjour dans notre petit coin de paradis, le Tortuga Bay Hotel. Nous serions plus que ravis de vous accueillir à nouveau bientôt au Tortuga Bay Hotel du Puntacana Resort & Club. Comme vous faites déjà partie de la famille Tortuga Bay!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was top notch. Attention to every detail was at the forefront of our experience. With only 30 beautiful rooms on your own private beach it was the home everyone wants. Staff was attentive and we would return here again, no questions asked
Séjour de 5 nuits en mai 2024
Réponse de B le 13 mai 2024
Dear John,Thank you for sharing your comments about your recent stay. We will share with the rest of our team. We look forward for your returnKind regards

10/10 Excellent

Jose Cojab

Voyage en famille
Les points forts : Équipements
Beautiful place
Séjour de 6 nuits en avril 2024
Réponse de Blanca Alcantara le 10 avr. 2024
Dear Mr. Cojab Thank you for sharing your comments about Tortuga Bay we look forward to welcome you backKind regards

10/10 Excellent

Jean Olivia, New York

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spectacular view! Just lovely. Incredible service.
Séjour de 3 nuits en février 2024
Réponse de Blanca Alcantara le 28 févr. 2024
Dear Mrs. Roiphe, Thank you very much for sharing your comments about your stay.We look forward to welcome you backKind regards

10/10 Excellent

Dereje

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
All around top class.
Séjour de 6 nuits en novembre 2023
Réponse de Blanca Alcantara le 31 déc. 2023
Dear Mr. DerejeThank you very much for sharing your comments. We look forward to welcome you and your family back to Tortuga Bay,Kind regards

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the best trip from the moment we got off the plane. Straight to VIP area- cold beer and water etc. Bags are found and you are walked thru Security to a van to take you 15 minutes to hotel. Great service from all Embajadores team at Tortuga Bay, booked your spa your golf your dinners private yoga drivers to dinner. Carlos Antonio and Felix and Juan Julio, Antonio and his smile. Joseph was a great host too.
Séjour de 7 nuits en novembre 2023
Réponse de Blanca Alcantara le 20 nov. 2023
Dear Robert,Thank you very much for sharing your feedback, we are very happy to learn you have enjoyed your stay with us.Your comments will be shared with our team.Looking forward to your return

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2023
Réponse de Blanca Alcantara le 11 sept. 2023
Dear Nancy,Thank you very much for your feedback.Looking forward to welcoem you back to Tortuga Bay.

10/10 Excellent

Noemi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice , clean , friendly staff, good service. Very vip status . Will return next year 😊
Séjour de 6 nuits en juillet 2023
Réponse de Blanca Alcantara le 21 juil. 2023
Dear Ms. Noemi, thank you very much for your recent stay in Tortuga Bay. Thank you for sharing your comments. Looking forward to welcome you back.Kind regards

10/10 Excellent

Eligia

Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en juin 2023
Réponse de Blanca Alcantara le 21 juil. 2023
Dear Eligia,Thank you very much for your comments about your stay.Kind regards

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about Tortuga is world class from the VIP service through customs, to the facilities, to the amazing service. Our ambassador Ciara was the best! She made sure every ask we had was taken care of quickly and to perfection. We will definitely revisit Tortuga again soon!
Séjour de 4 nuits en mai 2023
Réponse de Blanca Alcantara le 30 mai 2023
Dear Mr. Brian,Thank you for sharing your value feedback, we are gald you have enjoyed the service, Ciara will be recognized. We are glad you have already thoughts to visit us againKind regards

10/10 Excellent

Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
El personal digno de un hotel d lujo nos fuimos muy felices
Séjour de 2 nuits en mai 2023
Réponse de Blanca Alcantara le 29 mai 2023
Estimado Manuel, Muchas gracias por sus comentarios, estaremos compartiendolos con el equipo. Esperamos su regreso muy pronto.Saludos cordiales

10/10 Excellent

Tristram K

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Phenomenal Resort
The hotel, staff and grounds are were phenomenal. We will absolutely be back!
Séjour de 8 nuits en mars 2023
Réponse de Blanca Alcantara le 6 mai 2024
DearTristram,Thank you for sharing your comments. We will be sharing with our teams.We look forward for your return.

10/10 Excellent

MYRIAN E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un lugar en el mundo
Hermoso lugar, hermosa su gente. Todo perfecto.
Séjour de 2 nuits en mars 2023
Réponse de Blanca Alcantara le 11 avr. 2023
Myrian, Muchas gracias por sus comentarios, los mismos seran compartidos con el equipo, esperamos verles muy pronto de regreso en Tortuga Bay

10/10 Excellent

carlos

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Unforgettable experience Relaxing luxury with a unique Dominican flare Staff incredibly helpful with always a great smile Memorable vacation
Séjour de 3 nuits en mars 2023
Réponse de Blanca Alcantara le 11 avr. 2023
Dear Mr. Rodriguez,Thank you very much for sharing your feedback, I will share with the team, we hope welcome you back very soon.Kind regards

10/10 Excellent

Gina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
top notch
Séjour de 3 nuits en janvier 2023

10/10 Excellent

Lester

Séjour de 3 nuits en juillet 2022

10/10 Excellent

JULIA

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Excellent experience
Séjour de 4 nuits en juin 2022

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had one of the most amazing stay at Tortuga bay! Service , surroundings, comfort A plus!! Travelled alone and it gave me the peace and serenity I needed to relax . Location was great and driving in the area was super easy. I have already booked to come back in Dec!!!
Séjour de 7 nuits en mai 2022

10/10 Excellent

Cameron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2021

10/10 Excellent

STEPHEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Stay. This hotel is JUST PERFECT.
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El servicio impecable …. El lugar lindisimo y muy bien cuidado todo !!!
Séjour de 6 nuits en juillet 2021

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This amazing hotel located in the east coast of the Dominican Republic is the perfect definition of paradise. Tortuga bay Punta Cana earns my 5 starts based on; Quality, Customer Connection and Going the extra mile. With paradisiac beaches, excellent dining experience, a Staff with the professionality, discretion and opportune interaction Tortuga bay goes to the TOP of my list of places to go to RELAX. Thank you Loraine and Carlos our villa managers, and all the staff in this well taken care of "stress free heaven".
Séjour de 3 nuits en mai 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2021
Réponse de Angel le 22 mars 2021
Dear Guest, Thank you for staying with us! We genuinely appreciate your feedback and sincerely look forward to welcoming you again to our little slice of paradise, Tortuga Bay Puntacana Resort & Club.

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en janvier 2021
Réponse de Angel le 15 févr. 2021
Dear Guest, Thank you very much for staying with us! We sincerely appreciate your feedback and genuinely hope to welcome you again to our marvelous Tortuga Bay Puntacana Resort & Club.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean hotel/resort. Excellent customer service.
Séjour de 4 nuits en janvier 2021
Réponse de Angel le 21 janv. 2021
Dear Guest, Thank you for staying with us. We genuinely appreciate your feedback. Our team is thrilled you received excellent customer service and enjoyed your stay with us. At Tortuga Bay, we do nothing but our utmost effort in providing unforgettable memories and the best experiences our guests can have. We will be more than delighted to welcome you again as you are already part of the Tortuga Bay family.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2020
Réponse de Angel le 23 janv. 2020
Dear Guest, thank you very much for staying with us at our little slice of paradise, the Tortuga Bay Hotel. It was a pleasure for us to host you in our beautiful property. We would be more than delighted to welcome you again to our Tortuga Bay Hotel so you can enjoy the PUNTACANA Resort & Club's unforgettable experience again. We sincerely look forward to seeing you soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2019
Réponse de Angel le 23 déc. 2019
Dear guest, thank you very much for staying with us. We sincerely appreciate your feedback and look forward to welcoming you to our little slice of paradise, Tortuga Bay Hotel.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Attention to detail was exceptional! It is a perfect size with unbelievable beach access, service and food!
Séjour de 4 nuits en décembre 2019
Réponse de Angel le 10 déc. 2019
Dear Guest, thank you very much for staying with us! We sincerely appreciate your feedback and the time you have taken to post your review. Our team is very happy you received exceptional attention to detail during your stay, along with the excellent and personalized service we are known for at Tortuga Bay. In our resort, we do our utmost effort in delivering unforgettable memories to our customers while enjoying the PUNTACANA Resort & Club Experience. We look forward to welcoming you again soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous property with spacious and beautiful villas. Will definitely return.
Séjour de 5 nuits en novembre 2019
Réponse de Angel le 3 déc. 2019
Dear Guest, thank you very much for staying with us! We truly appreciate your feedback. Our staff is very happy that you had a wonderful experience at our gorgeous Tortuga Bay Hotel. We would be more than delighted to welcome you back and enjoy the PUNTACANA Resort & Club experience.

10/10 Excellent

Domingo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a unique experience. The Beach front provide view for amazing sunrise and sunset. The service was excellent, our Villa Manager (Luis) was very creative and prepared few surprises for me and my wife for our wedding anniversary. I would like to special thanks to Melissa Espinal (Reservations) for the service provided and we received everything we asked and more. The welcome process was very nice and warm, thanks Luis (Reception). The dinner was at Bamboo restaurant the food was amazing and the service the best. Thanks Carlos (waitress) The beach was Ok because the seagrass at the beach in front of the villages but you can find a better spot 100 meters to your left. We also visited la Reserva Ojos Indígenas which is an amazing natural park with beautiful lagoons and it was free because we were staying at Tortuga Bay. This is a must in Punta Cana. We spend only 1 night but it was amazing. Note: we traveled with a baby and the hotel.l provided a baby crib.
Séjour de 1 nuit en novembre 2019
Réponse de Angel le 26 nov. 2019
Dear Domingo, thank you very much for staying with us. We sincerely appreciate your thorough and detailed feedback. Our team is very happy you had a unique experience at our beautiful Tortuga Bay Hotel. Delivering excellent and personalized service is one of the main characteristics of our property and therefore, it is more than a pleasure for us to provide nothing less than great service. We have conveyed your comments to our staff and management areas and they were very thrilled because of it. We would be more than delighted to welcome you again to enjoy the PUNTACANA Resort & Club experience at Tortuga Bay Hotel.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything about Tortuga Bay Resort. It’s gorgeous, the staff was super friendly and helpful. Their motive was: We work you are on vacation! Very helpful when you’re on vacation with the children. They gave us a beautiful crib for our baby boy, and made him a birthday cake! We will be back for sure. We appreciate every minute we have spent it over there. Must see this place, highly recommended!!!
Séjour de 7 nuits en octobre 2019
Réponse de Angel le 6 nov. 2019
Dear Guest, Thank you very much for staying with us! We sincerely appreciate your feedback and the time you have taken to write such a kind review. Our team is very happy you loved everything about our Tortuga Bay Puntacana Resort & Club since they are very committed to excellence in providing the personalized service that is characteristic of our resort. Part of our mission is to always deliver unforgettable memories to our guests. Thank you for highly recommending us. We look forward to welcoming you and your family back again for another memorable experience at Tortuga Bay Paradise as you are already part of the Tortuga Bay Family!

10/10 Excellent

Ihsan, Boston

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about Tortuga Bay was excellent. This was our second visit to the resort and I don't know where to start: Villas, amenities, food/restaurants, the beach, the natural reserve, and the nearby restaurant Bachata Rosa were all top notch. Last but not least Villa Managers and the staff made our visit truly memorable. They arranged everything to our liking and did not miss any single detail. We are blown away..
Séjour de 4 nuits en juillet 2019
Réponse de Angel le 12 août 2019
Dear Ihsan, thank you very much for staying at our beautiful Tortuga Bay Hotel. We sincerely appreciate the time you've taken to post such a thorough and positive feedback for us. It is a great pleasure for us that you consider our Puntacana Resort & Club complex as "excellent" and "top-notch". Our team is truly committed to excellence in service and in making our guests' stay an extraordinary and unforgettable one. These are the kind of details that become a meaningful difference in our guests' experience and as they have been part of the Tortuga Bay Family for so long, it is what makes our service stand out. We look forward to welcoming you and your family back again for another memorable experience at our little slice of paradise, Tortuga Bay as you are already part of the Tortuga Bay Family!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2019
Réponse de Angel le 23 juil. 2019
Dear guest, thank you very much for staying with us! We appreciate your feedback and sincerely look forward to welcoming you again to our little slice of paradise, Tortuga Bay Puntacana Resort & Club.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THIS IS THE BEST HOTEL IN THE ENTIRE CARIBBEAN! Each staff member is committed in making sure you enjoy your stay and they treat you like family. they exceeded all my expectations and I can't wait to be back to such an amazing hotel.
Séjour de 4 nuits en juin 2019
Réponse de Angel le 15 juil. 2019
Dear guest, thank you for staying with us! We appreciate your great feedback. Our staff is very happy you enjoyed your stay at our beautiful Tortuga Bay Hotel. It is part of our mission, to always deliver a top-notch kind of service to all our customers as we rejoice in pleasing our guests and making them feel as comfortable as if they were at home. Looking forward to welcoming you again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is a perfect place to rest and relax. Everything is thinking to give you comfort and peaceful. The staff is friendly and you have your personal assistant all the time at a Movil. Your own gulf car to translate inside the complex. Wonderful naturals manantial waters to swimming and explore. Perfect food, all restaurant are 5 starts.
Séjour de 1 nuit en juin 2019
Réponse de Angel le 1 juil. 2019
Dear Guest, thank you very much for staying with us! We appreciate your feedback. Our team is very happy you had a perfect and relaxing experience at our little slice of paradise, Tortuga Bay Puntacana Resort & Club. It is our pleasure to always deliver the kind of personalized service that echoes within our guest's memories. We sincerely look forward to welcoming you again at our beautiful hotel.

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en mai 2019
Réponse de Angel le 27 mai 2019
Dear Guest, thank you for staying with us! We appreciate your feedback and sincerely look forward to welcoming you again at our little slice of paradise Tortuga Bay Hotel!

10/10 Excellent

Mitchel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect the staff the property. Golf carts, beach bikes, specially the rooms.
Séjour de 5 nuits en avril 2019
Réponse de Angel le 29 avr. 2019
Dear Mitchel, thank you very much for staying with us! We deeply appreciate your feedback. Our team is very happy that everything was perfect with your stay at our little slice of paradise, Tortuga Bay Hotel. We sincerely look forward to welcoming you again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing service. Staff great. The accommodations were outstanding. The VIP treatment from the moment we landed was top notch.
Séjour de 4 nuits en avril 2019
Réponse de Angel le 24 avr. 2019
Dear guest, thank you for staying with us! We appreciate your feedback. Our staff is very happy you experienced an amazing service with them and that you enjoyed our outstanding accommodations. We make it our mission to always provide all our guests that VIP treatment since the very moment you step foot in our airport throughout your entire stay in our beautiful Tortuga Bay Hotel. We sincerely look forward to welcoming you again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In diesem Hotel wird einem jeder Wunsch von den Lippen abgelesen. Das Hotel ist sehr privat und für Ruhe und Erholung perfekt. Die Mitarbeiter sind dabei einfach nur zuvorkommen und freundlich
Séjour de 14 nuits en avril 2019
Réponse de Angel le 3 mai 2019
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt bei uns! Wir freuen uns über Ihr Feedback. Unser Personal freut sich sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und Ihre Wünsche und Erwartungen erfüllt wurden. Wir sind sehr begeistert, dass Sie einen erholsamen und erholsamen Urlaub in unserem kleinen Paradies, dem Tortuga Bay Hotel, verbracht haben. Wir freuen uns, Sie wieder zu begrüßen.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un hotel de lujo con un servicio y atención de alto nivel, las instalaciones y facilidades son superiores
Séjour de 2 nuits en avril 2019
Réponse de Angel le 1 mai 2019
Estimado Cliente, muchas gracias por hospedarse con nosotros! Agradecemos su valoración. Nuestro equipo se encuentra muy feliz de que recibió un nivel alto de atención y que disfruto de nuestras instalaciones. Esperamos poder darle la bienvenida en nuestro pequeño pedazo de paraíso, Tortuga Bay Hotel, nuevamente en un futuro próximo.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exclusiv, very privat and top quality.
Séjour de 3 nuits en avril 2019
Réponse de Angel le 16 avr. 2019
Dear Peter, thank you for staying with us at our little slice of paradise, Tortuga Bay Hotel. Our staff is very happy you experienced a great stay with us. We appreciate your feedback and sincerely look forward to welcoming you again.

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en mars 2019
Réponse de Angel le 1 avr. 2019
Dear guest, thank you for staying with us at our little slice of paradise Tortuga Bay Hotel. We appreciate your feedback and sincerely look forward to welcoming you again.

10/10 Excellent

Enrico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2019
Réponse de Angel le 14 févr. 2019
Dear Enrico, thank you very much for staying with us! We sincerely appreciate your feedback. Our team is very happy that you had an excellent stay with us our little slice of paradise, Tortuga Bay Puntacana Resort & Club.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing service, beautiful villas facing the beach.
Séjour de 7 nuits en janvier 2019
Réponse de Angel le 12 janv. 2019
Thank you very much for staying with us. We appreciate your feedback and really look forward to welcome you again at our little slice of paradise.

10/10 Excellent

david, Brooklyn New york

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RESTFUL VACATION
WE JUST GOT BACK LAST NIGHT, AND I CANT WAIT TO GO BACK. EVERYTHYING FROM THE AIRPORT PICKUP TO THE RETURN TO AIRPORT WAS FIRST CLASS ALL THE WAY. THE STAFF WERE VERY FRIENDLY AND ALWAYS SO HELFUL. OUR VILLA WAS EVEN MORE BEAUTIFUL THAN THE PICTURES ON LINE. THE VIEW FROM OUR BALCONY WAS JUST GORGEOUS! THE ONLY DOWNSIDE WAS THE SEAWEED, BUT EVEN THAT DID NOT AFFECT OUR ENJOYMENT OF THE BEACH. THE STAFF WAS CONSTANTLEY RAKING AND CLEARING, BRINGING US WATER AND TOWELS. SPA WAS GREAT, WE HAD A FEW TREATMENTS AND FOUND THEM TO BE VERY GOOD. THE POOL AND BEACH AREA WERE RIGHT OUTSIDE THE SPA, WERE VERY NICE. OVERALL IF YOU ARE LOOKING FOR A RESTFUL VACATION THIS IS THE PLACE FOR YOU
Séjour de 3 nuits en novembre 2018
Réponse de Angel le 17 nov. 2018
Dear Mr. David, Thank you very much for staying with us! We sincerely appreciate your positive feedback. All of our teams are very happy to know that you enjoyed your stay this much and that our VIP assistance in the airport and back, was to your liking. It is guests like you who always help us to achieve greater things each time since we are always aiming for perfection at Tortuga Bay. We are very flattered that our Six Senses Spa was also great for you. Did you know that ours, is the only Six Senses in all America? We look forward to welcoming you again Mr. David, we can assure you that you will experience an unforgettable stay.

10/10 Excellent

MTV, Washington DC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel ever I have stayed in the DR. The service was excellent. They went above and beyond to make us happy. The rooms are a dream. Very well designed, beach front and with privacy. I will definitely go back.
Séjour de 2 nuits en novembre 2018
Réponse de Angel le 13 nov. 2018
Dear MTV, Thank you very much for staying with us! Your feedback is very important. Out team is very happy to have met your expectations and having been able to provide you with an excellent service. Filling our guests with joy and happiness is one of our main goals and naturally, we make it our mission that our rooms, beach and property are always at their very best condition. We truly look forward to welcoming you again at our little slice of paradise!

10/10 Excellent

Bob, Savannah, GA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What a wonderful experience. This hotel is composed of villas with the appointments and decor designed by Oscar De La Renta. The staff is amazing, attentive and provided five star service from the VIP treatment at the airport to the service at the restaurants to the turn down service at night. The resort is serene, peaceful and beautiful. A golf is provided with the villa and one has access to the entire 15000 acre resort and wildlife park. The property is immaculately maintained, clean, neat and groomed including the private beach. I cannot wait to go back.
Séjour de 1 nuit en novembre 2018
Réponse de Angel le 7 nov. 2018
Dear Mr. Bob, Thank you very much for staying with us! We truly appreciate your feedback. Our staff is very happy that you had a wonderful experience at our Tortuga Bay Hotel. We would be delighted to welcome you back and have you make an even greater memory for we are always aiming to perfect our guest's moments with us.

10/10 Excellent

Wendy, Fort Myers, Florida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tortuga Bay Resort is heaven on earth. The property is absolutely exquisite and meticulously maintained. The service was like nothing we have ever experienced. Our every need was anticipated and everyone we came into contact with provided us with service that far exceeded our expectations. Highly recommended.
Séjour de 4 nuits en octobre 2018
Réponse de Angel le 2 nov. 2018
Dear Wendy, Thank you very much for staying with us at Tortuga Bay! Our team is very thrilled to receive such a great feedback. We are very happy that you enjoyed our property and that you had an expectation-exceeding service. This is exactly what we strive for on a daily basis, getting the WOW reaction from our guests. We sincerely look forward to welcome you again at our heavenly Tortuga Bay!

10/10 Excellent

Voyageur vérifié

Worth every penny
Amazing all the way round. Great staff, which always makes the difference with any hotel. Would stay here again in a heartbeat.
Séjour de 3 nuits en août 2018
Réponse de Angel le 19 sept. 2018
Thank you very much for staying with us. We appreciate your feedback and really look forward to welcome you again at our little slice of paradise.