Dear Wade,Thank you for sharing your thoughts with regards to your recent stay.We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.Moreover, please allow us to remark the shop is not run by Riu.We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.Best Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Apreciada Jeniffer,Gracias por su comentario,Permita que le comentemos que nos sorprenden sus palabras y no tenga dudas que esa situación fue completamente excepcional y para nada nos caracteriza.Vemos que nuestros compañeros hicieron lo posible para que se sintiera bien.En todo caso, no tenga dudas que anotamos sus palabras en orden de tratarlas con los departamentos pertinentes para seguir mejorando cada día.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Shawana,We are truly saddened to read that despite our best efforts, you did not find anything positive about our hotel.We believe you mean Riu Palace Macao, since there is no Riu Marcos.Best Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Ismet,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear John,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again, John.Kindest Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Dayklent,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Apreciada Leidy Jhoanna Forero,Le agradecemos sinceramente por su positiva valoración. Nos llena de alegría saber que cumplimos con sus expectativas y que los aspectos que valora fueron de su agrado durante su estancia. Esperamos sinceramente que regrese pronto para disfrutar nuevamente de nuestro servicio y hospitalidad.Cordialmente, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Mary Ann,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to welcome you again very soon, Mary Ann!Warmest wishes!Hotel Riu Palace BávaroOnline Reputation Manager

Dear Jagpreet,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. And it is brilliant to learn you enjoyed your stay.Your remark will be shared with the department in charge.Wishing you a brilliant day!Loving Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Dear NINA,Thank you so much for your feedback regarding your recent stay.We place great importance in providing our guests with unforgettable experiences therefore we are sorry that not all the aspects of your experience did meet your expectations.Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Michael,Thank you for your comment,We are completely surprised by what you report.Indeed, if you wish to make a complaint you should contact the channel through which you made your booking. With the information you provide and through this channel we cannot assist you.Hundreds of people pass through our hotel and enjoy wonderful holidays with us.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Danial,We wish to highlight that our priority is the safety and wellbeing of our guests, needless to say, illegal activities are totally forbidden in our hotel.Please note that when making serious statements, proof of the statement, and further information should be provided and the official report to local authorities is advisable.We truly regret you left with this impression, we endeavour to go above and beyond to ensure our guests have a memorable experience. Sincerely,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Diana,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Kuldeep,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Hana,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.Please be assured that we will follow up on your comments and address them with the relevant departments.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Grace,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Valentyn,Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Bávaro! However, it is unfortunate to hear you weren't completely satisfied with your recent experienceWe would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Snezana,The best reward is to learn that you had a phenomenal time.Thank you very much for staying with us, Snezana!We hope to welcome you again very soon and we wish you a fantastic day.Kindest Greetings!Hotel Riu Palace BávaroOnline Reputation Manager

Dear Omar,Thank you so much for choosing Riu Hotels & Resorts! We are sorry to hear the mentioned inconvenience. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Manpreet,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Bávaro. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Apreciad@ Yurien,¡Gracias por compartir su experiencia tan positiva con nosotros! Agradecemos su retroalimentación positiva y nos honra saber que su estancia con nosotros superó sus expectativas. Nos esforzamos diariamente para ofrecer un servicio excepcional y una experiencia memorable a todos nuestros huéspedes. Por favor, tenga la certeza de que hemos tomado nota de sus comentarios y los compartiremos con los equipos pertinentes para seguir mejorando. Anhelamos su próxima visita para poder ofrecerle otra estancia sublime.Cordialmente, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Jessica Yesenia,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace BávaroOnline Reputation Manager

Dear Darnelle,Thank you for your feedback, Please allow us to comment that we are completely surprised by your words.We would have been delighted to be able to provide you with direct assistance during your stay through our dedicated housekeeping team, whose priority is to actively contribute to the comfort of our guests.It is of paramount importance to us that each and every one of our guests feels equally welcomed and valued, regardless of nationality, age or religious beliefs. We are deeply saddened that your experience did not reflect this principle and that you had a different perception when you left our facilities.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would welcome the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to delivering 100% satisfaction.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Jamonte C.,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and that overall you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Boris, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.Regarding your comments that the staff you dealt with were rude, we can only apologize if this was the impression. The majority of our staff are long serving and generate incredibly favorable reviews, as can be read on Expedia. That said, and as a result of your review all staff have been strongly reminded that guest care is the sole reason for us being here and any impression of rudeness is not acceptable.It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Palace BávaroOnline Reputation Manager

Dear michael gray,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear lauren, Thank you for providing your feedback on your most recent stay.We do our best to provide an excellent experience for our guests and are very sorry to learn we did not achieve this for you. The concerns pertaining to the service and equipment is far from our standards. Matters such as this are taken very seriously. As a result, please allow us to look into this further.It would be great if you could give us another chance if your plans ever bring you back to Punta Cana.Sincerely,Hotel Riu Palace BávaroOnline Reputation Manager