Dear Elizabeth,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Molinda,Thank you very much for finding the time to leave your feedback.We appreciate you staying in our hotel.Nevertheless, we take note of the areas where you comment there could be improvements, we will forward this information to the departments in charge. We would like to apologize for any discomfort.We want to continue working for improvement.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Estimada Katy,Muchas gracias por hospedarse con nosotros.Estamos muy agradecidos de leer que nos dio la oportunidad de demostrar que todas las críticas positivas que tenemos, se basan en la realidad de nuestro hotel y el resultado del trabajo de nuestro personal.¡Deseando hospedarle de nuevo muy pronto!¡Un saludo cordial, Katy!Hotel Riu Palace Punta CanaOnline Reputation Management

Dear Jacqueline,Thank you for sharing your thoughts with regards to your opinion about the hotel.We are very grateful for your loyalty, however, we are surprised to see that the ratings do not match the kind remarks.We will be very pleased to welcome you again.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear CECILIA,Thank you for taking the time to write such a great review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Maybaleen,Thank you very much for sharing this information with us, it is really helpful when implementing the adequate measures.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Please accept our apologies for any discomfort.As we strongly believe that our guests come first, it is truly saddening to learn we were not able to provide the best experience.Nevertheless, we will take note of your observations for future arrangements.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear BARBARA,Thank you very much for staying at Riu and for sharing your feedback with us.We are truly saddened to find that you weren't fully satisfied with your recent experience and we apologize for not being able to meet your expectations regarding the room cleaning. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Mimoza,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Travis Henry,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Reginald lynn,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Shannon,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Arendt,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Melissa,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.We thank you, Melissa.Wishing to host you again very soon!Kindest wishes,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Aissa,We always recommend leaving your full name in the comments, so that we can properly follow up on what you share and assist you when necessary.We appreciate you taking the time to share your impressions of your recent stay with us. However, we would like to stress that Riu's priority is the safety and well-being of our guests.Our hotel has a capacity for more than 1,500 guests. Our work in the hotel industry since 1953 demonstrates our dedication to the people who stay with us.We are very surprised by your negative impression, however, as it is an event that you claim to have seen and not an event directly related to you, we are compelled to reaffirm our total dedication to our guests, safeguarding the privacy of the people who may have been directly involved in what happened.Our team always responds according with the procedure by which they have been instructed. We are very sorry you left thinking otherwise.Your kind ratings make us want to continue to improve.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Erica,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Let us point out that we greatly care about our guests' well-being, the WHO (World Health Organisation) has officially declared that red meat is cancerogenic. Moreover, the excessive consumption of meat contributes to the acceleration of climate change with all the negative consequences that this entails.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear NELLY,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Gabriela,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Punta CanaOnline Reputation Manager