2 piscines extérieures, parasols de plage, chaises longues
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Avis sur VH Gran Ventana Beach Resort - All Inclusive

4 out of 5
VH Gran Ventana Beach Resort - All Inclusive
Playa Dorado, P.O. Box 22, Puerto Plata, Puerto Plata

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 427 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 298 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 132 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1002." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Rosa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de solange le 21 mars 2024
Thanks for staying with usYour feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

8/10 Bien

GILBERT

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2023

10/10 Excellent

juan manuel

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel à playa Dorada
Séjour de 1 nuit en décembre 2022

8/10 Bien

REJEAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

8/10 Bien

DANIEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnels souriants et soucieux que vous passez du bon temps. Spectacle de fin de soirée a très petit budget, pas très divertissant
Séjour de 4 nuits en janvier 2022

10/10 Excellent

RaymondBeaulne, L'Ange-Gardien

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très beau séjour de 3 semaines à cet établissement... Seul bémol.... le WI-FI..... Même si on paie le 35$US pour la semaine, ne fonctionne pas toujours et est interrompu souvent, donc besoin de ce re-connecter continuellement. Ne fonctionnait ni dans notre chambre, ni dans le hall d'entrée de l'hôtel. Tous les employé(e)s, de la femme de chambre aux jardiniers en passant par les serveur(se)s dans les restaurants ou les bars, tout le personnel est sympathique, souriant et bien attentionné. Cet établissement date quelque peu mais la propreté est remarquable.
Séjour de 21 nuits en février 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Le personnel est très sympathique et attentionné.
Séjour de 10 nuits en février 2020
Réponse de vhresorts le 16 mars 2020
Thank you for your review of your recent experience at Gran Ventana. We look forward to welcoming you again in the future.

10/10 Excellent

juan manuel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de vhresorts le 24 déc. 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2019
Réponse de VHResorts le 27 mai 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Louise

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petit complexe à hauteur d’homme. Lors de notre séjour, peu achalandé. Un peu vieillot mais propre. Bouffe très bonne que ce soit au buffet où dans les resto à la carte. Très belle, propre et longue plage. Beaucoup de places à l’ombre. On peut y faire de très agréable marche.
Séjour de 5 nuits en janvier 2019
Réponse de G.S le 31 janv. 2019
Merci de visiter

10/10 Excellent

Voyageur vérifié

Séjour de 8 nuits en janvier 2019
Réponse de G.S le 22 janv. 2019
Thank you for your review

8/10 Bien

josee, montreal canada

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hôtel agréable
Retour au même hôtel pour une deuxième année consécutive. Personnel bien accueillant. Hôtel pas trop gros et près de la plage. Installation qui commence à montrer son âge mais très confortable.
Séjour de 14 nuits en janvier 2018

6/10 Satisfaisant

Francisco

Les points forts : Personnel et service et équipements
Pocas opciones en comida y bebidas
Séjour de 1 nuit en mai 2024

8/10 Bien

Rosa

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I loved the beach !! But i had a really bad experience checking in.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mercedes G

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything was good, but the front staff should be more nicely and give more information about the resort, because when we checked in, they didn’t give us any info.
Séjour de 1 nuit en mai 2024
Réponse de solange le 19 mai 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

4/10 Médiocre

Delia k

Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The only nice staff that I crossed where very nice Luis and Melissa at thw Almejas restaurante. Our bedroom sink didn’t work properly, neither the toilet or bird poop on the floor all the time. I guess for ppl who doesn’t like technology are a great candidates to stay here. The WiFi signal is horrible and the in general not signal at all. The room has only two outlets one in one side of the bed and the other one behind the tv. I feel that each side of the bed should have their own outlet. The food is delicious absolutely good taste. The beach is okay but not view to the beach
Séjour de 2 nuits en mai 2024
Réponse de solange le 19 mai 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GREAT
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jose

Voyage en couple
Les points forts : Propreté et personnel et service
Tiene lo necesario para un buen fin de semana, la propiedad ya es antigua, las actividades y zonas comunes no son las mejores. Lo mejor la comida y ubicación.
Séjour de 2 nuits en mai 2024
Réponse de solange le 16 mai 2024
Gracias por visitarnos y su comentario nos ayudan a mejorar nuestro servicio.Esperamos tenerlos de regreso pronto

10/10 Excellent

Fatima

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de solange le 16 mai 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

2/10 Horrible

Livianny

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de solange le 14 mai 2024
Thank you for staying with us.

10/10 Excellent

Oscar

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en mai 2024
Réponse de solange le 14 mai 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Danny Sanchez

Voyage en famille
Les points forts : Équipements
Not many options, not many restaurants, not good food the personal was really good but the place it’s not big enough.
Séjour de 2 nuits en mai 2024
Réponse de solange le 14 mai 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Rosario, Providence

Voyage en famille
Les points forts : Propreté
You get what you pay for. In looking for an affordable beachside place to stay, I listened to the advice of others and went for it. Now, I’m not going to say that it’s an awful place, others seemed pleased to be there, but I could only tolerate it for two nights. For perspective, I am a seasoned global traveler and generally have a less limited budget. The property itself is on a small stretch of an okay beach and the grounds are neatly maintained, but the infrastructure has seen better days and a bit outdated. Other than meals, a large pool filled with children and a non stop DJ/social director who doesn’t stop talking trying to entertain over the speakers for hours (I just want some quiet poolside relaxation) there is not much to actually do. Although the staff is generally attentive, particularly in the dining area, many need a lot more training in their comportment, some are loud shouting across the dining hall and act too familial with the guests (friendly interaction is part of Dominican culture) and not appropriate at a hotel from my perspective. I understand, some have limited education and exposure to proper customer service behavior, so the responsibility is on management to set adequate guidelines and training for some of these workers. The all inclusive meals are plentiful and offer a good choice of food and drinks. The dining area is large, but the acoustics are terrible. Overall, for those on a tight it’s good value.
Séjour de 2 nuits en mai 2024
Réponse de solange le 16 mai 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe will follow up on your commentsWe hope to have a new opportunity to welcome you again

8/10 Bien

Irene

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property needs maintenance. The bathrooms are gross and in need for remodeling. There is no night club in the same building and they dont play enough Spanish music which is part of the experience. The staff is very friendly and helpful so that made up for the negative part. The food was ok.
Séjour de 2 nuits en mai 2024
Réponse de solange le 9 mai 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

8/10 Bien

Awilda, manhattan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo estuvo muy bien, la comida buena, la habitación limpia, un buen ambiente
Réponse de solange le 7 mai 2024
Gracias por estar con nosotros.Trabajamos duro para hacer felices a nuestros huéspedes y apreciamos sus comentarios.Esperamos tener una nueva oportunidad de darle la bienvenida nuevamente.

10/10 Excellent

Jos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Me gusto mucho los restaurantes y su playa.
Séjour de 1 nuit en mai 2024
Réponse de solange le 6 mai 2024
Gracias por quedarse con nosotros.Trabajamos duro para hacer felices a nuestros huéspedes y apreciamos mucho sus comentarios.Esperamos tener una nueva oportunidad de darle la bienvenida nuevamente.

6/10 Satisfaisant

Angela

Voyage en groupe
No cambian las toallas, solo las retiran y las vuelven a lavar por lo que tendrás un periodo en el que no las tendrás disponibles. Comida de baja calidad.
Séjour de 2 nuits en mai 2024
Réponse de solange le 6 mai 2024
Gracias por quedarse con nosotrosCiertamente lamentamos la situación encontrada; Acepte nuestras más sinceras disculpas si esto fuera motivo de decepción.Sus comentarios nos ayudan a mejorar nuestro servicio.Esperamos tener una nueva oportunidad de darle la bienvenida

10/10 Excellent

Joneiby

Séjour de 2 nuits en avril 2024
Réponse de solange le 7 mai 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en mai 2024

10/10 Excellent

Filippo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice personal , good food
Séjour de 1 nuit en mai 2024
Réponse de solange le 2 mai 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

8/10 Bien

rene

Les points forts : Propreté et personnel et service
I normally don’t write reviews, but I felt compelled to do so to help others. Prior to booking I read almost every review, and they all lived up to exactly what they said. The rooms definitely need to be updated, the safes need to be codes and keys. The card key never worked and just in general, the whole hotel can use updating. With that being said the service, hospitality and warmth of the people and staff made this place like home I did take the royal package which I am grateful for because I would have been miserable if I didn’t. When I go on vacation, I like to be served. They could use a few more servers on the VIP side, a special shout out to Santa and Argueolo (vip server on beach) I even have special shout out to Joseph who is one of the vendors that sells jewelry on the beach. He is now a friend. As far as the food, I can’t say enough, the food was delicious except for sometimes breakfast could’ve been a little better. The drinks are good as long as you specify what you want and then it must be top shelf. I drink tequila they did not have what I drink but I did settle for Jose Cuervo, which was just fine. Unfortunately on our last day, we were checking out and had our last lunch and many many locals had come in in droves. They literally knocked me over while trying to get food. I found them extremely rude and took over. I was glad I was leaving at that point and if I do book again, I will make sure it’s not over the weekend when the locals are visiting.
Séjour de 6 nuits en avril 2024
Réponse de solange le 1 mai 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Benjamin

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de solange le 1 mai 2024
Thanks for staying with usWe hope to have a new opportunity to welcome you again

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté
The property stay was good overall. The rooms could use some renovations (and I was in a supposedly renovated room). It is difficult to get reservations for ala carte restaurants if you don’t book them immediately upon arrival for the entire week. It is also difficult to get beach/pool towels.
Séjour de 5 nuits en avril 2024
Réponse de solange le 27 avr. 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Ryan Jacob

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were really great and room was kept clean for us. The beach is beautiful and there is lots to do around the resort and in the city. Beach service goes above and beyond keeping drinks topped up and making sure you're comfortable (premium/royal package beach). Beffet food was solid and the resteraunts were all good.
Séjour de 9 nuits en avril 2024
Réponse de solange le 1 mai 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

beata

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is quite spacious resort with plenty of space around the pool and on the beach. The location of three open bars was very convenient. The only drawback for me was the constant state of competition between the guests to get a seat next to the pool and dry towel in the morning and a chair in the lounging area in the evening. It seams that They did not have enough space for all guests or there was a flow in the design. People working there were very polite and helpful except for the front desk attendents. When I approached them with the request, they asked me to come back in half an hour because they needed that time to come up with resolution. When i came back, another attendant had no idea about my request and other attendant left home. He just shrugged his shoulders, hearing that I was dismissed with nothing. Until this interaction, I tried to tip every helper after that, i just shrugged my shoulders.
Séjour de 4 nuits en avril 2024
Réponse de solange le 26 avr. 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackBecause helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

yvonne

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
Hotel was nice , pool was great, beach was wonderful other then u couldn’t relax due to people trying to sell you things. The food was ok buffet was better then restaurants
Séjour de 3 nuits en avril 2024
Réponse de solange le 26 avr. 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologiesYour feedback helps us to improve our service We hope to have a new opportunity to welcome you again

10/10 Excellent

McKenzie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second time there. We will go back for the people and atmosphere. Getting water and coffee served at breakfast was difficult this time. It was the one place you didn’t see a lot of servers. There was more of an urgency to turn over dishes and towels which probably took away from service.
Séjour de 4 nuits en avril 2024
Réponse de solange le 25 avr. 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de solange le 1 mai 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

2/10 Horrible

Beth

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property was dated. The food horrible. Rooms smelled, mold in bathtub. Had to wait long time for beach towels. Again. The food was awful. I do not recommend to anyone
Séjour de 5 nuits en avril 2024
Réponse de solange le 25 avr. 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

4/10 Médiocre

Steven

Les points faibles : Équipements
Phone in room never worked. Even after complaining to the front desk. Had to constantly walk to the front desk for requests. No shuffle service to the airport as advertised. Towels and sheets were damp when exchanged by housekeeping. No WiFi in room.
Séjour de 3 nuits en avril 2024
Réponse de solange le 22 avr. 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

8/10 Bien

Tanika S, Stratford

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Beautiful property. The rooms needed updating not alot of outlets charge our electronic devices.
Séjour de 4 nuits en avril 2024
Réponse de solange le 22 avr. 2024
Thanks for staying with usYour feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Satisfaisant

Kerri

Voyage en groupe
Les points forts : Personnel et service
Bath/shower water in room did not work at first. There was no water pressure. It eventually came on after waiting an hour. We were also told that a shuttle would be available to go to the airport and this was not the case, the free shuttle only picks you up from the airport. It will not return you there.
Séjour de 1 nuit en avril 2024
Réponse de solange le 22 avr. 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a magnificent experience..it was a family reunion for my mom's 75th bday and ths staff made all the requests and accommodations possible. Best dedicated staff I've ever seen
Séjour de 3 nuits en mars 2024
Réponse de solange le 17 avr. 2024
Thanks for staying with us for this special occasionWe work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Edgardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EXCELLENT STAY.QUALITY AND GOOD CHOICES ON THE FOOD.BEAUTIFUL BEACH.THEY OFFER AN EXCELLENT PRODUCT…
Séjour de 2 nuits en mars 2024
Réponse de solange le 16 avr. 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Bien

Arelis

Séjour de 1 nuit en avril 2024
Réponse de solange le 1 mai 2024
Thanks for staying with usWe hope to have a new opportunity to welcome you again

10/10 Excellent

Juana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place , the only problem was , the TV remote was not working,,, so , I could not watch TV
Séjour de 3 nuits en mars 2024
Réponse de solange le 10 avr. 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your feedbackBecause helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

CLARA V

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TODO ESTUBO EXELENTE MIL GRACIAS
Séjour de 4 nuits en avril 2024
Réponse de solange le 10 avr. 2024
Gracias por quedarse con nosotros.¡Trabajamos duro para hacer felices a nuestros huéspedes y apreciamos sus comentarios!Esperamos tener una nueva oportunidad de darle la bienvenida nuevamente.

8/10 Bien

Jarrin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de solange le 10 avr. 2024
Gracias por quedarse con nosotros.Esperamos tener una nueva oportunidad de darle la bienvenida nuevamente.

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is always excited to see us and that makes the 8 hour flight feel worth it :)
Séjour de 6 nuits en mars 2024
Réponse de solange le 6 avr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Chi, Carmel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are very pleased with the clean beach! A lot of places are plagued with seaweeds problems. They kept the beach very clean. The food, presentation is not the best, but the flavors are quite good. Staff members are very friendly and attentive. Only issue was the noise associated with our room. There is a work site with a lot of construction noise on the back side of the building. Over all we enjoyed our stay and would highly recommend this resort.
Séjour de 7 nuits en mars 2024
Réponse de solange le 3 avr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again