Dear Sid Ahmed,Thank you for staying at the Hilton Prague Hotel and for our review. I was disappointed to learn that you have not been satisfied with your stay.Concerning your comment about the Christmas Eve event, I would like to inform you that the event could be booked in advance to have a guaranteed setting. I regret that we were not aware of your request.Nevertheless, I truly regret you did not report the experienced situations during your stay. Allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance on the spot.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. I was disappointed to learn, that your impression of the Hilton Prague was marred by the shortcomings you experienced during your stay. Please accept my sincere regrets for the fact, that your stay was not according to your expectations, however, please allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance with any kind of inquiry on the spot, therefore, I truly regret you did not report the shortcomings during your stay, so that proper action from our side could have been taken on the spot to make your stay faultless. I know, that it is surely frustrating when expectations are not met. However, I do hope, that my letter will go some way to alleviate some of the poor impression you have left the Hilton Prague with, and I hope to be able to welcome you back in the future, as we would very much like the opportunity to prove to you, that your experience was an exception rather than the rule and that we can indeed do better. Please contact me directly if you decide to visit the Hilton Prague Hotel again for arranging your stay. Sincerely Yours, Anastasiya Burliayeva, Duty Manager

Dear Marie-Eve,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří Duty Manager

Dear Frederic, thank you for sharing your feedback and few pictures as well. We are happy to hear that you have enjoyed the location and service. Thank you for your valuable comments in regards to the light of AC and fitness equipment, these were shared with the respective managers. Kind regards

Dear Salim Mohamed, thank you for sharing your feedback and high rating with us. We are happy to hear that you have enjoyed your stay to the fullest. Kind regards

Dear Nicolas, thank you for sharing your rating. Kind regards

Dear Bertrand, Thank you for taking a moment to share your experience. I am pleased to hear you found the Hotel Services to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Dear Dimitri, thank you for staying at the Hilton Prague hotel and for giving us chance to read about your experience. We were disappointed to read, that your stay in our property was not up to your expectations, as you described in your review. Please accept our most sincere apologies for all the shortcomings experienced. Allow us to assure you that this does certainly not reflect our usual high standard. These are tough times for all, and the staff are trying hard to keep all our guests as comfortable as possible. Rest assured, a thorough follow up from our side will be conducted to avoid such events occurring in the future. We would be very grateful to be given the opportunity of welcoming you back to convince you that we can do better. Kind regards

Dear Adem, thank you for staying at the Hilton Prague hotel and for giving us chance to read about your experience. We were disappointed to read, that your stay in our property was not up to your expectations, as you described in your review. Please accept our most sincere apologies for all the shortcomings experienced. Allow us to assure you that this does certainly not reflect our usual high standard. Rest assured, a thorough follow up from our side will be conducted to avoid such events occurring in the future. We would be very grateful to be given the opportunity of welcoming you back to convince you that we can do better. Kind regards

Dear Duc phuoc, Thank you very much for sharing your positive hotel review, we will be looking forward to accommodate you at Hilton Prague again during your next stay in Prague. Kind regards, Marketa, Marketing.

Dear Guest, thank you for sharing your feedback, we are glad to hear that you have enjoyed your stay. Sorry that the value for money did not meet your expectations. Kind Regards

Dear Guest, thank you for sharing your review. We are glad to hear that we have met your expectations and that your stay was enjoyable. We will look forward to welcoming you back in the not so distant future. Kind Regards

Dear Mr. Ameur, Thank you for staying in Hilton Prague and for sharing your feedback with us. We are thrilled that you enjoyed your stay with us. Our staff will definitely appreciate your comment. We are grateful for your kind words. We are looking forward to welcome you back soon. With kind regards, Denisa Push/ Duty Manager

Dear Hasan,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager

Dear Mr. Dubb,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya Burliayeva,Duty Manager