Avis sur Best Western Plus The Inn & Suites At The Falls
Best Western Plus The Inn & Suites At The Falls
50 Red Oaks Mill Rd, Poughkeepsie, NY
Avis
7,6
Bien
8,0/10
Propreté
8,2/10
Personnel et service
7,0/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Krishna le 25 mars 2024
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be looking forward to welcome you again.Sincerely,Best Western Plus The Inn & Suites at the Falls
8/10 Bien
Thierry
11 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thierry
Séjour de 1 nuit en août 2022
Réponse de Front Desk le 12 août 2022
Thank you for your feedback! It is greatly appreciated.
8/10 Bien
John
22 mai 2024
Les points forts : Équipements
John
Séjour de 1 nuit en avril 2024
2/10 Horrible
Christine
Voyage en famille
18 mai 2024
Les points faibles : Propreté
Christine
Séjour de 1 nuit en mai 2024
Réponse de Reddy le 21 mai 2024
Dear Christine,Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply regret to learn that your experience did not meet your expectations, and I would like to personally apologize for any inconvenience this may have caused you.Our team strives to provide exceptional service and comfortable accommodations to all our guests, and I am truly sorry that we fell short in your case. Please rest assured that we take your comments very seriously and will use them to improve our services and ensure that this situation does not occur again.If there is anything we can do to make it up to you, please do not hesitate to let us know. We value your patronage and hope you will give us another opportunity to provide you with the experience you deserve.Thank you once again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,ReddyManager.
10/10 Excellent
Yanela
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yanela
Séjour de 1 nuit en mai 2024
Réponse de reddy le 13 mai 2024
Dear Yanela,On behalf of our entire team, I would like to extend our heartfelt thanks for choosing to stay at our hotel during your recent visit. We are truly grateful for the opportunity to serve you and make your stay memorable.It was our pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay. Your satisfaction is our top priority, and we strive to provide the best possible experience for each of our guests.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We always welcome your feedback and suggestions.Once again, thank you for staying with us. We look forward to welcoming you back soon!Sincerely,Reddy,Manager.
6/10 Satisfaisant
Nica
Voyage en famille, Voyage d’affaires
4 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Nica
Séjour de 1 nuit en avril 2024
Réponse de Reddy le 6 mai 2024
Dear Nica,Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply regret to learn that your experience did not meet your expectations, and I would like to personally apologize for any inconvenience this may have caused you.Our team strives to provide exceptional service and comfortable accommodations to all our guests, and I am truly sorry that we fell short in your case. Please rest assured that we take your comments very seriously and will use them to improve our services and ensure that this situation does not occur again.If there is anything we can do to make it up to you, please do not hesitate to let us know. We value your patronage and hope you will give us another opportunity to provide you with the experience you deserve.Thank you once again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,ReddyManager.
10/10 Excellent
Adrian
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrian
Séjour de 1 nuit en avril 2024
Réponse de Reddy le 29 avr. 2024
Dear Adrian,On behalf of our entire team, I would like to extend our heartfelt thanks for choosing to stay at our hotel during your recent visit. We are truly grateful for the opportunity to serve you and make your stay memorable.It was our pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay. Your satisfaction is our top priority, and we strive to provide the best possible experience for each of our guests.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We always welcome your feedback and suggestions.Once again, thank you for staying with us. We look forward to welcoming you back soon!Sincerely,ReddyManager.
10/10 Excellent
Joanne
Voyage avec des animaux de compagnie
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Séjour de 2 nuits en avril 2024
Réponse de Reddy le 29 avr. 2024
Dear Joanne,On behalf of our entire team, I would like to extend our heartfelt thanks for choosing to stay at our hotel during your recent visit. We are truly grateful for the opportunity to serve you and make your stay memorable.It was our pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay. Your satisfaction is our top priority, and we strive to provide the best possible experience for each of our guests.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We always welcome your feedback and suggestions.Once again, thank you for staying with us. We look forward to welcoming you back soon!Sincerely,ReddyManager.
10/10 Excellent
Carol
Voyage en famille
25 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en avril 2024
Réponse de Reddy le 27 avr. 2024
Dear Carol,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.
10/10 Excellent
Janet
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 2 nuits en avril 2024
Réponse de Reddy le 27 avr. 2024
Dear Janet,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.
2/10 Horrible
Stacey
Voyage en couple
23 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 1 nuit en avril 2024
Réponse de Reddy le 27 avr. 2024
Dear Stacey,I hope this message finds you well. I want to personally apologize for the experience you had during your recent stay with us. We strive to provide exceptional service and amenities to all our guests, and I'm truly sorry that we fell short of your expectations on this occasion.We understand how this may have affected your stay, and we deeply regret any inconvenience it may have caused. Your feedback is incredibly important to us, as it helps us improve and ensure that similar situations do not occur in the future.We truly value your patronage and hope to have the opportunity to welcome you back and provide you with the experience you deserve.Thank you for bringing this to our attention.Best Regards,ReddyManager.
4/10 Médiocre
david
21 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
david
Séjour de 1 nuit en avril 2024
Réponse de Reddy le 27 avr. 2024
Dear David ,I hope this message finds you well. I want to personally apologize for the experience you had during your recent stay with us. We strive to provide exceptional service and amenities to all our guests, and I'm truly sorry that we fell short of your expectations on this occasion.We understand how this may have affected your stay, and we deeply regret any inconvenience it may have caused. Your feedback is incredibly important to us, as it helps us improve and ensure that similar situations do not occur in the future.We truly value your patronage and hope to have the opportunity to welcome you back and provide you with the experience you deserve.Best Regards,ReddyManager.
10/10 Excellent
Dale
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dale
Séjour de 2 nuits en avril 2024
Réponse de Reddy le 27 avr. 2024
Dear Dale,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.
10/10 Excellent
John
5 avr. 2024
John
Séjour de 1 nuit en mars 2024
Réponse de Reddy le 27 avr. 2024
Dear John,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.
10/10 Excellent
Timothy
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en avril 2024
Réponse de Reddy le 27 avr. 2024
Dear Timothy,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.
8/10 Bien
suzanne
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
suzanne
Séjour de 1 nuit en mars 2024
Réponse de Krishna le 25 mars 2024
Dear Suzanne,I hope this message finds you well!I wanted to personally extend my gratitude for taking the time to share your positive experience. We are thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, as it allows us to continually improve our services and ensure that each guest has a memorable experience. We have taken note of your kind words and will continue to uphold our commitment to providing exceptional hospitality.Additionally, I want to express our appreciation for your valuable suggestions. Rest assured, we are always looking for ways to enhance our offerings and your input will be instrumental in shaping our future improvements.Once again, thank you for choosing us. We look forward to welcoming you back for another wonderful stay in the near future. Should you have any further comments or requests, please do not hesitate to reach out to us.Warm regards,Reddy General ManagerBest Western Plus The Inn & Suites at the Falls
8/10 Bien
Greg
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greg
Séjour de 1 nuit en mars 2024
Réponse de Krishna le 25 mars 2024
Dear Greg,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be looking forward to welcome you again.Sincerely,Best Western Plus The Inn & Suites at the Falls
4/10 Médiocre
Griffin
Voyage avec des animaux de compagnie, Voyage en couple
26 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Griffin
Séjour de 1 nuit en février 2024
Réponse de Krishna le 25 mars 2024
Dear Griffin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western Plus The Inn & Suites at the Falls
4/10 Médiocre
Voyageur vérifié
Voyage en famille
29 janv. 2024
Les points faibles : Personnel et service
Stay anywhere but here
Voyageur vérifié
Séjour de 4 nuits en janvier 2024
Réponse de Krishna le 25 mars 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western Plus The Inn & Suites at the Falls
10/10 Excellent
Heather
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Mary-Jo
5 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mary-Jo
Séjour de 1 nuit en janvier 2024
Réponse de Bianca le 11 janv. 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
8/10 Bien
James
2 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good Stay
James
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Melissa
2 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
'Meh' in Poughkeepsie
Melissa
Séjour de 1 nuit en décembre 2023
Réponse de Nicole le 5 janv. 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
6/10 Satisfaisant
karen
19 déc. 2023
karen
Séjour de 1 nuit en décembre 2023
8/10 Bien
Voyageur vérifié
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
10/10 Excellent
George
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en novembre 2023
8/10 Bien
ellen
Voyage en couple
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ellen
Séjour de 2 nuits en novembre 2023
8/10 Bien
Karen
22 nov. 2023
Karen
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Mary-Jo
16 nov. 2023
Mary-Jo
Séjour de 2 nuits en novembre 2023
4/10 Médiocre
Barry
Voyage en couple
15 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barry
Séjour de 1 nuit en novembre 2023
10/10 Excellent
G Lea
12 nov. 2023
G Lea
Séjour de 1 nuit en novembre 2023
8/10 Bien
Stephen Bond
10 nov. 2023
Stephen Bond
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Kelly
6 nov. 2023
Kelly
Séjour de 1 nuit en novembre 2023
8/10 Bien
Nubia
Voyage en famille
5 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nubia
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Stacey
Voyage en famille
31 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 4 nuits en octobre 2023
10/10 Excellent
betty
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
betty
Séjour de 1 nuit en octobre 2023
8/10 Bien
Nicholas
Voyage en couple
30 oct. 2023
Les points forts : Propreté et personnel et service
Nicholas
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Craig
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en octobre 2023
8/10 Bien
Kathryne, Blue point
29 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kathryne
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Peter
Voyage en groupe
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peter
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Kathy
Voyage en groupe
25 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The good, the bad and the ugly
Kathy
Séjour de 3 nuits en octobre 2023
2/10 Horrible
Maureen
23 oct. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Maureen
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Theresa
21 oct. 2023
Theresa
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Mary
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Benjamin
Voyage en famille, Voyage d’affaires
16 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en octobre 2023
8/10 Bien
DEBRA
16 oct. 2023
Les points forts : Propreté
DEBRA
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Kathleen
Voyage en famille, Voyage en couple
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en octobre 2023
10/10 Excellent
David
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Voyageur vérifié
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
6/10 Satisfaisant
Kathleen m
Voyage d’affaires
26 sept. 2023
Kathleen m
Séjour de 1 nuit en septembre 2023