Avis sur Sao Miguel Park Hotel
Sao Miguel Park Hotel
Rua Manuel Augusto Amaral, Sao Miguel Island, Ponta Delgada
Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de zenaide le 27 oct. 2023
Dear Ms. Marie-Josee.We would like to express our sincere thanks for your positive comments on our questionnaire. We are really happy to know that you had such a positive experience with the S. Miguel Park Hotel.It is very important for us to hear feedback like yours as it helps us understand what we are doing well and continuing to improve our products/services to meet your expectations.We are committed to providing the best possible experience for our customers, and your compliments motivate us to continue on this path. If there is anything else you would like to share or if you have any suggestions to improve our offering even better, please feel free to let us know.Thanks again for taking the time to provide important feedback. We hope to continue to serve you exceptionally well in the future.Yours sincerely,The SMPH Management
10/10 Excellent
Isabelle
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Isabelle
Séjour de 10 nuits en juin 2023
Réponse de Zenaide le 7 juil. 2023
Dear Guest Isabelle.Thank you so much for your feedback.Best regardsManagement of SMPH
10/10 Excellent
Silvia
12 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Silvia
Séjour de 4 nuits en février 2023
Réponse de Fatima Raposo le 16 févr. 2023
Bonjour Madame Silvia ,Merci d'avoir partagé votre expérience lors de votre séjour, nous sommes ravis d'avoir répondu à vos attentes.Nous espérons vous accueillir à nouveau à une prochaine occasion.compliments.Fatima Raposo
8/10 Bien
Voyageur vérifié
Voyage en couple
17 juil. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en juillet 2021
Réponse de zenaide Medeiros le 17 juil. 2021
Merci de partager votre expérience avec nous.
Nous travaillons chaque jour pour améliorer nos services afin de mieux servir nos clients.
Nous nous réjouissons de votre présence dans notre groupe de collections Bensuade à l'avenir.
Merci.
Santé.
Zenaide Medeiros
10/10 Excellent
Voyageur vérifié
Voyage en couple
16 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en février 2020
Réponse de Wilson Sousa le 8 mars 2020
Cher client
Merci beaucoup pour ton commentaire. Nous sommes très heureux que votre expérience au São Miguel Park Hotel ait été à votre goût. Nous vous attendons dans une prochaine opportunité.
Cordialement
10/10 Excellent
Tiago, Paris
Voyage en famille
14 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiago
Séjour de 4 nuits en janvier 2020
Réponse de Wilson Sousa le 8 mars 2020
Cher client
Merci beaucoup pour votre commentaire, votre satisfaction est notre mission. Nous sommes très heureux que vous ayez apprécié nos services. Nous vous attendons dans une prochaine opportunité.
Cordialement
8/10 Bien
Voyageur vérifié
Voyage en famille
15 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Wilson Sousa le 18 août 2019
Cher client
Merci beaucoup pour votre commentaire. Vos commentaires sont très importants pour nous.
Cordialement
6/10 Satisfaisant
Voyageur vérifié
14 juil. 2019
Les points forts : Propreté
Bien situé, propre, mais vieillissant
Voyageur vérifié
Séjour de 3 nuits en juin 2019
Réponse de Receptionist le 15 juil. 2019
Hello,
We want to thank you for your comment, it's very important for us.
Thank you very much.
Best regards,
Raquel Martins
8/10 Bien
Florence
14 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien situé
Florence
Séjour de 1 nuit en mai 2019
Réponse de Wilson Sousa le 17 mai 2019
Cher client
Merci beaucoup pour votre commentaire. Votre avis est essentiel pour continuer à fournir un service de qualité aux personnes qui nous rendent visite et nous permet également de réparer certains aspects qui nécessitent des améliorations.
Cordialement
8/10 Bien
Philippe
15 avr. 2019
Les points forts : Propreté
Philippe
Séjour de 1 nuit en avril 2019
Réponse de Wilson Sousa le 16 avr. 2019
Thank you for your evaluation. Your opinion is very important for us
Best wishes
10/10 Excellent
Voyageur vérifié
Voyage en groupe
28 mars 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en mars 2019
Réponse de Wilson Sousa le 1 mai 2019
Cher client
Merci pour votre commentaire, nous sommes heureux de noter que nos inscriptions ont été à votre goût. Nous avons hâte de vous voir la prochaine fois.
Salutations
8/10 Bien
Voyageur vérifié
6 nov. 2018
Voyageur vérifié
Séjour de 5 nuits en octobre 2018
Réponse de Wilson Sousa le 17 déc. 2018
Estimado cliente.
Agradecemos desde já o seu feedback e a sua preferência.
Cordialmente
10/10 Excellent
António
18 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
António
Séjour de 1 nuit en octobre 2018
8/10 Bien
virginie, Paris
21 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel calme, très bien équipé, belles chambres,
virginie
Séjour de 2 nuits en juillet 2018
10/10 Excellent
Chris, Marseille
24 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé et personnel très accueillant...
Chris
Séjour de 8 nuits en novembre 2017
8/10 Bien
Voyageuse, Suisse
20 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel répondant aux attentes.
Voyageuse
Séjour de 6 nuits en octobre 2017
10/10 Excellent
Bruno Francois, France
3 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable
Bruno Francois
Séjour de 16 nuits en août 2017
10/10 Excellent
François
7 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une valeur sûre
François
8/10 Bien
Thierry , Paris
26 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thierry
10/10 Excellent
David et Gaétan, Montréal
3 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé près du centre ville
David et Gaétan
10/10 Excellent
yvon, Six Fours
18 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a recommander
yvon
6/10 Satisfaisant
Jean-Paul, Culoz
16 oct. 2015
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
moquette TRES sale attendez l'année prochaine
Jean-Paul
6/10 Satisfaisant
Voyageur vérifié
28 oct. 2013
Les points forts : Infrastructures et conditions de l’hébergement
bon hotel pour les Açores
Voyageur vérifié
8/10 Bien
Jean, Paris, France
3 déc. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité/prix
Jean
2/10 Horrible
Neyrat
22 oct. 2012
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trés bien situé pas loin du centre ville...
Neyrat
10/10 Excellent
Cindy
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindy
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Evheniya
Voyage en couple
12 mai 2024
Les points forts : Propreté et équipements
Evheniya
Séjour de 5 nuits en mai 2024
Réponse de zenaide le 14 mai 2024
Dear Ms Evheniya.Thank you for taking the time to share your feedback with us. We value your patronage and are truly sorry to hear that your recent stay did not meet your expectations.While we're pleased to hear that you found our property clean, we regret any inconvenience caused by the basic room amenities. We understand the importance of having certain comforts during your stay, such as a coffee machine, and we apologize for not meeting this expectation. Your feedback regarding the availability of an electric kettle will be shared with our team for consideration and improvement.Regarding breakfast, we apologize for the lack of variety and excitement in our offerings. We strive to provide a satisfying and diverse breakfast experience for our guests, and we're sorry to hear that we fell short in this regard. Your comments will be taken into account as we review and enhance our breakfast options.We also apologize for any shortcomings in the knowledge and assistance provided by our reception staff. We aim to ensure that our team is well-informed and equipped to assist guests with any inquiries or recommendations, including cultural events in the city. Rest assured, we'll address this internally to ensure better communication and knowledge sharing among our staff members.Your feedback is invaluable to us as we continuously strive to improve our guest experience. We genuinely hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future. Should you choose to return, please feel free to reach out to me directly, and I'll ensure your stay is nothing short of excellent.Thank you once again for your feedback and for choosing to stay with us.Warm regards,Hotel Management
8/10 Bien
Stephane
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephane
Séjour de 2 nuits en avril 2024
Réponse de zenaide le 8 mai 2024
Dear Ms Stephane.Thank you so much for the time you taked to give us so good classification.We hope to welcome you again in our hotel.Best regards.Hoyel Managemet
10/10 Excellent
Clife M
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clife M
Séjour de 1 nuit en avril 2024
Réponse de zenaide le 30 avr. 2024
Dear Guest Clife.Thank you so much for the 5 stars!.Hope to welcome you again in our hotel.Best regards.Hotel Management
10/10 Excellent
Robert, East Harwich
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en avril 2024
Réponse de zenaide le 22 avr. 2024
Dear Mr. Robert.Thank you for your kind feedback! We're thrilled to hear that you enjoyed the stunning views of both the town and the ocean during your stay. It's fantastic to know that you found our indoor pool enjoyable, and that the buffet breakfast offered a variety of delicious options to start your day right. We hope to welcome you back soon for another wonderful experience!Best regardsHotel Management
6/10 Satisfaisant
Robert
Voyage en famille
14 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Robert
Séjour de 6 nuits en avril 2024
Réponse de zenaide le 16 avr. 2024
Dear Mr Robert.Thank you very much for sharing your feedback with us. We are thrilled to hear that our staff provided exceptional service during your stay, especially during the unexpected flight changes. Ensuring our guests' comfort and well-being is always our top priority, and we are delighted that we could accommodate you accordingly.We apologize for any inconvenience caused by the initial room condition due to the humid climate. We're glad that our team promptly addressed the issue and relocated you to a more suitable room with better air circulation, resulting in a pleasant and smooth experience for the rest of your stay.Your suggestions regarding the availability of Kleenex and hair conditioner in the room are duly noted. We continuously strive to improve our amenities and services based on guest feedback, and your input will certainly be taken into consideration for future enhancements.We truly appreciate your kind words and understanding, and we hope to have the pleasure of welcoming you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards.Hotel Management
10/10 Excellent
Edgars
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edgars
Séjour de 1 nuit en mars 2024
Réponse de zenaide le 25 mars 2024
Dear Mr Edgars.Thank you so much for your feedback, it is very important to us.We will analyse the breakfast and of course the coffee and mae modifications.Best regardsHotel Management
10/10 Excellent
Gerardo
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerardo
Séjour de 2 nuits en mars 2024
Réponse de zenaide le 21 mars 2024
Dear Mr Gerardo.Thank you for sharing your feedback with us. We're delighted to hear that you found our location to downtown, gardens, and the airport excellent. It's wonderful to know that you appreciated the cleanliness of our property and found the parking easily accessible. Your satisfaction is our priority, and we're thrilled to have met your expectations in these areas. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our property for your accommodations.Best regardsHotel Management
10/10 Excellent
Jonathan
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en mars 2024
Réponse de zenaide le 18 mars 2024
Dear Mr. Jonathan.We really appreciate your feedback, your opinion is very important to us and motivates us to continue offering the best service possible. We are always here to help with whatever is needed. If you need anything else, don't hesitate to get in touch.Yours sincerely,The SMPH Management
10/10 Excellent
Tammy
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tammy
Séjour de 2 nuits en mars 2024
Réponse de zenaide le 13 mars 2024
Dear Guest Tammy.Thank you so much for your feedback and the message.It is very important to us.Best regardsHotel Mangement
10/10 Excellent
Derrick
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Derrick
Séjour de 3 nuits en mars 2024
Réponse de zenaide le 12 mars 2024
Dear Guest Derrick.Thank you so much for your words and the 5.It is very important to us your feedback.Best regardsHotel Management
10/10 Excellent
anne
Voyage en famille
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
anne
Séjour de 2 nuits en mars 2024
Réponse de zenaide le 11 mars 2024
Dear Ms Anne.Thank you so much for the 5. It is very important to us your feedback.Best regards.Mangement of SMPH
10/10 Excellent
Maria
18 févr. 2024
Maria
Séjour de 9 nuits en février 2024
Réponse de zenaide le 21 mars 2024
Prezada D. Maria.Muito obrigada pela classificação de 5!É muitíssimo importante para nós.Atenciosamente.A Direção do SMPH
10/10 Excellent
Harriet
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harriet
Séjour de 7 nuits en février 2024
Réponse de zenaide le 26 févr. 2024
Dear Guest Harriet.Thank you so much for the 5, it is very important to us your fedback.Looking fowardo to welcome you in our hotel.Best Regards.Management of SMPH
10/10 Excellent
Emanuel
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emanuel
Séjour de 6 nuits en février 2024
Réponse de zenaide le 15 févr. 2024
Dear Mr Emanuel.Thank you so much for the 5 stars and the feedback.We will share with all our staff.Best regardsManagement of SMPH
8/10 Bien
Jennifer
Voyage en famille
31 janv. 2024
Les points forts : Propreté et personnel et service
Jennifer
Séjour de 1 nuit en janvier 2024
Réponse de zenaide le 7 févr. 2024
Dear Ms Jennifer.Thank you so much for the time you taked to give us so good feedback.Best regards.Management of SMPH
6/10 Satisfaisant
Gregory
11 janv. 2024
Gregory
Séjour de 1 nuit en janvier 2024
Réponse de zenaide le 12 janv. 2024
Dear Sir Greogory.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH
10/10 Excellent
Mark E
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mark E
Séjour de 9 nuits en décembre 2023
Réponse de zenaide le 9 janv. 2024
Dear Sir Mark.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH
6/10 Satisfaisant
Michel
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michel
Séjour de 7 nuits en décembre 2023
Réponse de zenaide le 3 janv. 2024
Dear Mr MichelFirstly, we would like to thank you for choosing the S. Miguel Park Hotel for your stay. We greatly value your opinion and are truly disappointed to hear that you had a less than perfect experience during your stay. We sincerely apologize for any inconvenience you may have experienced.We understand that our guests' expectations are paramount and we are committed to providing exceptional service. Your review is extremely important to us as it helps us identify areas that need improvement.We would like to further investigate the issue you raised to ensure similar issues do not occur in the future. Thanks for letting us know about this.Regarding your concern, we are taking immediate action to resolve breakfast service and more electrical outlet options. We will work diligently to ensure this does not happen again and that our guests' future stays are free from any inconveniences.We hope to have the opportunity to welcome you back in the future to showcase our continuous improvement.If you require further assistance or have any additional questions, please do not hesitate to contact us directly.Yours sincerely,The SMPH Management
10/10 Excellent
Raul
Voyage en groupe
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Raul
Séjour de 1 nuit en décembre 2023
Réponse de Fatima Raposo le 16 déc. 2023
Estimado Sr, Rui ,Agradecemos ter dispensado o seu tempo para nos fazer uma avaliação , a qual nos deixou muito felizes.Esperamos voltar a recebe lo numa próxima estada-Cumprimentos,
10/10 Excellent
Laurindo
Voyage en famille
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laurindo
Séjour de 1 nuit en décembre 2023
Réponse de zenaide le 11 déc. 2023
Dear Sir Laurindo.It is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagment of SMPH
10/10 Excellent
Freija
22 nov. 2023
Freija
Séjour de 1 nuit en novembre 2023
Réponse de zenaide le 24 nov. 2023
Dear Ms FreijaIt is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regardsManagement of SMPH
10/10 Excellent
Joseph
15 nov. 2023
Joseph
Séjour de 1 nuit en novembre 2023
Réponse de zenaide le 16 nov. 2023
Dear Sir JosephIt is with great pleasure that we received your review and we sincerely thank you for choosing our hotel for your stay. Your opinion is extremely important to us, and we will share it with our entire team to celebrate this recognition together.Thank you for taking the time to share your experience, and we are happy to know that we exceeded your expectations. We are committed to providing quality services and a safe stay for all our guests.We look forward to many more opportunities to welcome you to our hotel. The doors are always open to provide special moments and unforgettable experiences.If there's anything else we can improve on or if you have additional suggestions, don't hesitate to share. We are here to ensure that each stay is even more pleasant than the last.Thank you again for your preference and we hope to see you soon.Best regards,Management of SMPH
8/10 Bien
Michele Denise
Voyage en groupe
25 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michele Denise
Séjour de 4 nuits en octobre 2023
Réponse de zenaide le 27 oct. 2023
Dear Ms. Michele Denise.We would like to express our sincere thanks for your positive comments on our questionnaire. We are really happy to know that you had such a positive experience with the S. Miguel Park Hotel.It is very important for us to hear feedback like yours as it helps us understand what we are doing well and continuing to improve our products/services to meet your expectations.We are committed to providing the best possible experience for our customers, and your compliments motivate us to continue on this path. If there is anything else you would like to share or if you have any suggestions to improve our offering even better, please feel free to let us know.Thanks again for taking the time to provide important feedback. We hope to continue to serve you exceptionally well in the future.Yours sincerely,The SMPH Management
10/10 Excellent
Joshua
Voyage en famille
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joshua
Séjour de 8 nuits en octobre 2023
Réponse de zenaide le 25 oct. 2023
Olá Caro JoshuaEm primeiro lugar, gostaríamos de agradecer por escolher o S. Miguel Park Hotel para a sua estadia. Valorizamos muito sua opinião.Bem haja.A Direção do SMPH