Avis sur Sonesta ES Suites Scottsdale Paradise Valley
Sonesta ES Suites Scottsdale Paradise Valley
6040 N Scottsdale Rd, Paradise Valley, AZ
Avis
9,2
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en groupe
29 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de General Manager- Kelsey le 29 sept. 2023
Thank you for the "5 out of 5" review- we appreciate you! Please come back and stay with us the next time you are in Scottsdale.
10/10 Excellent
Chantal
4 sept. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chantal
Séjour de 7 nuits en août 2022
10/10 Excellent
Annie
9 août 2022
Annie
Séjour de 1 nuit en août 2022
Réponse de Assistant General Manager- Kelsey le 11 août 2022
Thank you for staying with us and for taking the time to share your review. We hope you will consider staying with us again when your travels bring you back to Scottsdale.
10/10 Excellent
Danielle
27 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Danielle
Séjour de 3 nuits en mai 2024
8/10 Bien
Colleen
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Colleen
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Colleen, thank you for sharing your experience at Sonesta ES Suites Scottsdale Paradise Valley. We are delighted that check-in was smooth and our team members left a positive impression. We're looking forward to welcoming you back.
10/10 Excellent
PULVINDER
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
PULVINDER
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
PULVINDER, thank you for the high rating! The team at Sonesta ES Suites Scottsdale Paradise Valley is delighted you had a great stay. We're looking forward to welcoming you back soon!
10/10 Excellent
Hannah
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hannah
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 25 mai 2024
Hannah, thank you for your fantastic review of Sonesta ES Suites Scottsdale Paradise Valley! The team members are thrilled you enjoyed the friendly service and clean accommodations. It is great to hear that you found the kitchenette and bathroom amenities well-stocked. We look forward to welcoming you back soon!
10/10 Excellent
Willie
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willie
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Willie,The team at Sonesta ES Suites Scottsdale Paradise Valley is pleased to hear you found the environment quiet and safe for your children. We're looking forward to welcoming you and your family back soon!
10/10 Excellent
Bert, Hoodsport
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bert
Séjour de 6 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Bert, the team at Sonesta ES Suites Scottsdale Paradise Valley is thrilled you enjoyed your stay. It's wonderful to hear that you appreciated our well-maintained property and convenient location. We're grateful for your kind words and look forward to welcoming you back for another stay.
10/10 Excellent
Kimberly
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Kimberly, thank you for choosing Sonesta ES Suites Scottsdale Paradise Valley! The team is thrilled you enjoyed the great amenities and found your stay to be an excellent value. We're looking forward to welcoming you back soon!
10/10 Excellent
James
Voyage d’affaires
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
James, thank you for sharing your thoughts! The team at Sonesta ES Suites Scottsdale Paradise Valley is delighted to hear the hotel suited your needs. Looking forward to welcoming you back!
10/10 Excellent
MIGUEL
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MIGUEL
Séjour de 6 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Miguel, gracias por tus amables palabras sobre Sonesta ES Suites Scottsdale Paradise Valley. Estamos encantados de saber que disfrutó del excelente servicio. ¡Esperamos darle la bienvenida nuevamente!
8/10 Bien
Toni
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Toni
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Toni, the team members at Sonesta ES Suites Scottsdale Paradise Valley are thrilled to hear you enjoyed your stay. It's wonderful that the breakfast bar and upgrade met your expectations. We're looking forward to welcoming you back!
10/10 Excellent
John
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 19 mai 2024
John, the team at Sonesta ES Suites Scottsdale Paradise Valley is thrilled to hear you had an all-around great experience! We're looking forward to welcoming you back.
10/10 Excellent
Judith
14 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Judith
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Judith, thank you for sharing your delightful experience at Sonesta ES Suites Scottsdale Paradise Valley. We are pleased to learn you found value in our accommodation and that you enjoyed the space and cleanliness of your room. Knowing that our amiable team members contributed to your positive experience is rewarding. Our pool is indeed a much-loved feature by our guests and we're happy to find out you appreciated it as well. We hope that you choose to stay with us again the next time your travels bring you our way. Safe journeys always!
8/10 Bien
kamran
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kamran
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Kamran, it's wonderful to hear you had a great experience at Sonesta ES Suites Scottsdale Paradise Valley! We're delighted you found our location pleasing and appreciated our friendly team members. Looking forward to your return visit.
10/10 Excellent
Kenneth
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 10 mai 2024
Kenneth, thank you for your wonderful feedback. We're thrilled you favored the convenient location and pleasing amenities at Sonesta ES Suites Scottsdale Paradise Valley. We can't wait to welcome you back for another memorable stay.
10/10 Excellent
Adesina
Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adesina
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 10 mai 2024
Adesina, thank you for spending your time leaving us a review. Sonesta ES Suites Scottsdale Paradise Valley is delighted that your stay with us was satisfactory. We're thrilled you had a fantastic experience and we hope to see you again soon!
8/10 Bien
eveleen
Voyage en couple
9 mai 2024
Les points forts : Équipements
eveleen
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 9 mai 2024
Eveleen, thank you for sharing your positive experiences at Sonesta ES Suites Scottsdale Paradise Valley. We're delighted you enjoyed the elegance of our rooms. Your satisfaction is essential to us, and we look forward to serving you in the future.
8/10 Bien
Diana
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 21 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Diana, it's great to hear that you had an extended stay at Sonesta ES Suites Scottsdale Paradise Valley! Your suggestions regarding breakfast diversity have been noted. We're glad that Angie, William, Mike, and our pool colleague enriched your experience. We hope to see you again for an even better experience next time!
10/10 Excellent
Gary M
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary M
Séjour de 10 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Gary, it's wonderful to hear that you had such a memorable anniversary stay at the Sonesta ES Suites Scottsdale Paradise Valley. We truly appreciate your kind words about your experiences with our team members, especially Kelsey and Mike. It's great their dedication and hard work made a difference to your visit. Our whole team strives to provide outstanding customer service and we pride ourselves on making all our guests feel valued and at ease. We look forward to welcoming you back on future occasions.
10/10 Excellent
Chang
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chang
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 mai 2024
Chang, it's wonderful to hear that Sonesta ES Suites Scottsdale Paradise Valley met your expectations with our spacious accommodations, value for money, and enjoyable breakfast. We appreciate your positive feedback and look forward to welcoming you again in the future.
4/10 Médiocre
michael
27 avr. 2024
michael
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 mai 2024
Michael, it’s disappointing to hear your experience didn’t meet your expectations. We strive to provide excellent service and would appreciate more details about your stay so we can improve. Please reach out to us directly to share more about your experience.
8/10 Bien
Arnaldo
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arnaldo
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Arnaldo, we appreciate your kind words about breakfast at Sonesta ES Suites Scottsdale Paradise Valley. Thank you for pointing out aspects of the room that need attention. We strive for excellence, profound room maintenance, and frequent room service, so we take your feedback seriously. Consideration for more frequent room service will be taken under advisement. We hope to see you again soon for another memorable stay.
10/10 Excellent
Dennis
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dennis
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Dennis, it's delightful to hear that your stay at Sonesta ES Suites Scottsdale Paradise Valley met your expectations. We truly appreciate your excellent rating and look forward to welcoming you back in the future!
10/10 Excellent
Amy
23 avr. 2024
Amy
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 mai 2024
Amy, thank you for choosing Sonesta ES Suites Scottsdale Paradise Valley. Knowing you've rated your stay highly makes our team members joyous. We hope to have the opportunity to serve you again in future. Safe travels!
10/10 Excellent
Lisa, Okemos
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Lisa, thank you for your valued feedback. We're delighted to hear you found the Sonesta ES Suites Scottsdale Paradise Valley to provide a high level of comfort. It's reassuring to know our management took prompt action in response to the noise near the pool area. Your mention of the outdoor stairs is noted, and we are looking into addressing such concerns. We greatly appreciate your insight and are eager for your next stay with us!
10/10 Excellent
david
Voyage d’affaires
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
david
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
David, it's fantastic to hear that you enjoyed the offerings at Sonesta ES Suites Scottsdale Paradise Valley. It's our delight to ensure our guests have everything they need for a comfortable stay. We hope to see you return in the near future!
10/10 Excellent
Sharre
Voyage en groupe, Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharre
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Sharre, it's great to hear that you found Sonesta ES Suites Scottsdale Paradise Valley conveniently located for both leisure activities and connecting with loved ones. We're glad you enjoyed your stay, and we look forward to welcoming you back on your next visit to the area.
10/10 Excellent
Yuliana
12 avr. 2024
Yuliana
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Yuliana, it's fantastic to hear you enjoyed your experience at Sonesta ES Suites Scottsdale Paradise Valley. We truly value your feedback and we're thrilled that we were able to deliver an excellent accommodation. We look forward to having the opportunity to welcome you back in the future.
8/10 Bien
David
12 avr. 2024
David
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
David, it's great to see a solid rating for Sonesta ES Suites Scottsdale Paradise Valley! We would love to hear more about your stay, as feedback helps us continually improve our guest experience. Next time you stay, please feel free to share more details. Thank you for choosing us and we look forward to your next visit.
10/10 Excellent
Lara, Okotoks
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lara
Séjour de 8 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Lara, we're thrilled to hear about the wonderful time you had at Sonesta ES Suites Scottsdale Paradise Valley. It's great to know that our two-bedroom apartment, equipped kitchen, and pool facilities contributed positively to your extended stay. We love making families feel at home while providing options that offer convenience and savings. Your decision to return is the highest compliment we could receive. We're looking forward to hosting your family again upon your next visit to Scottsdale.
4/10 Médiocre
WALTER, FARMINGTON
Voyage en couple
8 avr. 2024
Les points forts : Propreté
WALTER
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 avr. 2024
Walter, it's unfortunate to hear that you had some discomforts during your stay. We regret that you found the bed not to your liking and encountered issues with the air conditioning. Your comments regarding the pet fee are also noted and will be addressed to ensure clear communication on our policies. It is, however, reassuring to hear that you found our breakfast offering satisfactory. We appreciate all feedback to enhance our guests' experiences. We hope for the opportunity to better serve you on a future visit.
10/10 Excellent
Jeffrey
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Jeffrey, we're thrilled to hear about your positive stay at the Sonesta ES Suites Scottsdale Paradise Valley. It's wonderful that you found the room to provide everything you needed and appreciated its spaciousness and cleanliness. Moreover, your kind words for our friendly and helpful team members really brighten our day! We're eagerly waiting for your return!
10/10 Excellent
Prakash
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Prakash
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Prakash, thank you for sharing your feedback. At Sonesta ES Suites Scottsdale Paradise Valley, we value your input and we're pleased to learn you had a positive stay. Your observation on breakfast timing is also noted and will be considered for future improvements. We look forward to the opportunity of welcoming you back.
6/10 Satisfaisant
Jane
Voyage en famille
31 mars 2024
Les points forts : Propreté et équipements
Jane
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Jane, we appreciate you taking the time to share feedback about your recent stay. Your remarks concerning housekeeping service have been noted. We are gratified to hear you found our accommodation clean, comfortable, and our breakfast gratifying. Our front desk team enjoys ensuring our guests feel welcome. Your observations help us improve the experience for future guests. We hope to welcome you back for a seamless stay.
10/10 Excellent
VERONICA
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
VERONICA
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Veronica, it's heartening to hear that Sonesta ES Suites Scottsdale Paradise Valley was a perfect match for your family vacation. We strive to provide an exceptional experience for all our guests, and we're so pleased that you enjoyed your stay. We look forward to welcoming you and your family for more memorable moments in the future.
10/10 Excellent
Lisa R
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa R
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Lisa, it's terrific to hear that you had a delightful stay at Sonesta ES Suites Scottsdale Paradise Valley. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 Excellent
Laurie
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laurie
Séjour de 14 nuits en février 2024
10/10 Excellent
Michael Harvey
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements
Michael Harvey
Séjour de 7 nuits en février 2024
Réponse de Customer Service le 7 mars 2024
Michael, thank you for your valuable feedback. It's wonderful to hear that your stay at the Sonesta ES Suites Scottsdale Paradise Valley served as a fantastic hub for activities and dining experiences. We strive to offer our guests a convenient and versatile location and we're glad to note we hit the mark with you. We look forward to welcoming you back in the future.
10/10 Excellent
Robert
Voyage en famille
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 2 mars 2024
Robert, it's wonderful to hear that our team members at Sonesta ES Suites Scottsdale Paradise Valley made a positive impression during your visit. They'll be pleased to hear you appreciated their kindness. We welcome the opportunity to serve you again in the future.
10/10 Excellent
Denise
25 févr. 2024
Denise
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Thanks for the outstanding rating, Denise!We're delighted your time at Sonesta ES Suites Scottsdale Paradise Valley was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Excellent
Sherry
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherry
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 24 févr. 2024
Sherry, it's wonderful to hear how much you enjoyed your stay at Sonesta ES Suites Scottsdale Paradise Valley. We're thrilled that the equipped kitchen, barbecue area, and our excellent recreational facilities matched your expectations. We're also glad to know that you found our beds to be comfortable. We hope to have the pleasure of your stay again in the near future.
10/10 Excellent
Voyageur vérifié
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 18 févr. 2024
Agradecemos tus comentarios sobre tu reciente estancia en nuestras instalaciones. Lamentamos si el cambio en la política de estacionamiento y la disponibilidad de agua no cumplió con tus expectativas. Es esencial para nosotros tomar en cuenta estos comentarios para continuar mejorando nuestra oferta. Esperamos que nos des la oportunidad de servirte en el futuro.
10/10 Excellent
Catherine
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherine
Séjour de 7 nuits en février 2024
Réponse de Customer Service le 18 févr. 2024
Catherine, it's fantastic to hear such positive feedback about your stay at Sonesta ES Suites Scottsdale Paradise Valley. We're thrilled you appreciated the spacious, modern suites and the high-quality kitchen features. It's equally wonderful to know that our team members helped make you feel welcome. We strive to provide excellent experiences, and it seems we succeeded with your visit. Looking forward to hosting you again in the future!
8/10 Bien
Sateesh
Voyage d’affaires, Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sateesh
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 16 févr. 2024
Sateesh, we appreciate your feedback on your recent stay at Sonesta ES Suites Scottsdale Paradise Valley. It's delightful to hear your praise for our well-maintained premises and courteous front desk team members. Thank you for choosing us, and we hope to serve you again soon.
10/10 Excellent
Voyageur vérifié
15 févr. 2024
Voyageur vérifié
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 15 févr. 2024
It's wonderful to hear about your excellent experience at Sonesta ES Suites Scottsdale Paradise Valley. Our goal is to maintain a professional and supportive environment, and it's reassuring to know that Mike was a positive aspect of your stay. We eagerly anticipate your next visit.
8/10 Bien
Paula
Voyage en couple
15 févr. 2024
Les points forts : Équipements
Paula
Séjour de 22 nuits en janvier 2024
Réponse de Customer Service le 15 févr. 2024
Paula, thank you for sharing your experience at Sonesta ES Suites Scottsdale Paradise Valley. We're glad you stayed with us. We note the feedback about the lighting and room cleanliness, and our team is addressing these points. Your suggestion to extend the availability of coffee and tea in the lobby throughout the day is also duly noted. We continually strive to enhance the guest experience. We're looking forward to welcoming you back for an even better stay.
10/10 Excellent
Gail
Voyage d’affaires
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gail
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 16 févr. 2024
Thank you for the fantastic rating, Gail!It's outstanding you had such a wonderful experience at Sonesta ES Suites Scottsdale Paradise Valley. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 Excellent
Michael, Broomfield
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 12 févr. 2024
Michael, thank you for the wonderful feedback! We're ecstatic to know your stay at Sonesta ES Suites Scottsdale Paradise Valley met your expectations. Our team members strive to provide an optimal experience for all of our guests. Looking forward to welcoming you back in the future!