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Avis sur Omni Scottsdale Resort & Spa at Montelucia

4 out of 5
Omni Scottsdale Resort & Spa at Montelucia
4949 E Lincoln Drive, Paradise Valley, AZ

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 692 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 170 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 76 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1004." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Cody

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was fantastic. Clean, peaceful, beautiful and very friendly staff. We will definitely be back.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ayman

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very elegant and upscale resort and spa really loved our stay
Séjour de 1 nuit en mai 2024
Réponse de Alex Assistant Front Office Manager le 23 mai 2024
We appreciate the feedback and have shared it with our team to serve as a reminder to continue to provide the utmost in guest services! We look forward to welcoming you back as our valued guest soon. It would be a pleasure to have you with us again! Thank you for choosing Omni!

10/10 Excellent

Aric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrific property Nice rooms Great bathroom Really good shampoo and body cream
Séjour de 1 nuit en mai 2024
Réponse de Concierge le 21 mai 2024
Dear Aric, Thank you so much for staying with us! We also love the shampoo and body cream!Look forward to your return!

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Immaculate grounds, friendly & fast help, and clean and relaxing rooms! So close to everything you need or want.
Séjour de 4 nuits en mai 2024
Réponse de Concierge le 21 mai 2024
Dear Sharon, Thank you for staying with us! We e so glad you enjoyed yourself and our excellent location. We look forward to your return!

10/10 Excellent

amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing, romantic tuscan style resort. Landscaping is stunning, restaurants are delish and the pools are huge! Loved this resort.
Séjour de 3 nuits en mai 2024
Réponse de Concierge le 21 mai 2024
Dear Amanda,Thank you for the kind words. We are glad you enjoyed your stay and look forward to your return!

10/10 Excellent

karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Alex Assistant Front Office Manager le 19 mai 2024
Thank you for choosing Omni Montelucia. Hope to see you soon!

8/10 Bien

John, Auburn

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I've stayed here multiple times. One of my favorite resorts to relax. Having said that, they are slipping in terms of service. I hope they can get back on track. Overall I love this place, I just hope they can get their act together
Séjour de 3 nuits en mai 2024
Réponse de Concierge le 16 mai 2024
Thank you for the review, we appreciate the feedback.Looking forward to your return!

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Alex Assistant Front Office Manager le 19 mai 2024
Thank you for choosing Omni Montelucia. I hope to see back soon!

8/10 Bien

Barbie, Pico Rivera

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice rooms and property. Not a good variety of food. Spivey only
Séjour de 4 nuits en mai 2024
Réponse de Concierge le 10 mai 2024
Dear Barbie,Thank you for staying with us. We are glad you enjoyed the rooms and property. We appreciate the feedback on the cuisine and food and beverage is taking all comments into consideration.We do look forward to your return!

10/10 Excellent

Raul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was exceptional. We had a magnificent room with a view of the Camelback Mountains. The Staff, specifically Carlos was such an exemplary model of someone who values his job and the guests. The food poolside and at the restaurants were likewise wonderful. We will definitely be back! Thank you! Raul & Vivian Murciano Denver, Colorado
Séjour de 4 nuits en mai 2024
Réponse de Concierge le 9 mai 2024
Dear Raul,Thank you so much for staying with us! We are so glad you enjoyed your time with us and the view! Carlos is thrilled you have mentioned him.We look forward to your return!

10/10 Excellent

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was even more beautiful than the pictures listed on Expedia. The staff exceeded expectations, they were friendly and helpful. We didn't try all of the restaurants, but the food in the Crave Cafe' as well as lunch at Taqueria Centro were really good. The pool was clean and quiet, with drink service and misters to keep you cool. The views were amazing. The property is so peaceful and serene, we would definitely stay there again.
Séjour de 1 nuit en mai 2024
Réponse de Front Office le 8 mai 2024
We are so happy to hear that you truly enjoyed your stay here with us at Omni Montelucia! We cant wait to welcome you back.

10/10 Excellent

Matthew

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omni is a very clean and unique experience. With a Spanish feel and great view of camelback mountains ⛰️.
Séjour de 1 nuit en mai 2024
Réponse de Alex Assistant Front Office Manager le 2 mai 2024
Thank you for taking a moment to rate your stay! We hope that you enjoyed your time in our beautiful resort We are thrilled that your experience as our guest was a good one and hope that you will again choose our Omni Montelucia when planning your next visit to Scottsdale! We look forward to welcoming you soon!

4/10 Médiocre

Yvette

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
Lots of bugs in the room ypu van tell the room had been sitting and wasnt inspected prior to the visit
Séjour de 2 nuits en avril 2024
Réponse de Front Office le 29 avr. 2024
I apologize for the inconvenience you experienced during your stay at our hotel. We take all guest feedback very seriously, and we are sorry to hear about this experience. I will personally look into this matter and address it with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

8/10 Bien

Lana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roaches in room
Séjour de 1 nuit en avril 2024
Réponse de Alex Assistant Front Office Manager le 1 mai 2024
Upon further review of the feedback provided through the guest survey program, I wanted to apologize on behalf of the Omni Montelucia for the overall experience that was encountered throughout your stay. In addition, please note that our Director of Engineering and front office mana have been informed on the substandard services that were experienced within the hotel.

10/10 Excellent

Naveed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful architecture and decor. Room was spacious and comfortable. Staff was really attentive and courteous.
Séjour de 2 nuits en avril 2024
Réponse de Alex Assistant Front Office Manager le 29 avr. 2024
Thank you for taking a moment to share your experience as our guest! We appreciate the feedback and have shared it with our team to serve as a reminder to continue to provide the utmost in guest services! We look forward to welcoming you back as our valued guest soon. It would be a pleasure to have you with us again! Thank you for choosing Omni Montelucia!

10/10 Excellent

Anita

Séjour de 3 nuits en avril 2024
Réponse de Alex Assistant Front Office Manager le 19 mai 2024
Thank you for choosing Omni Montelucia. I hope to see back soon!

10/10 Excellent

Anoosh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Front Office le 22 avr. 2024
We are delighted to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property has been maintained very well through the years. I enjoyed my stay and was able to relax. It was quiet and felt very safe. I'll be back.
Séjour de 2 nuits en avril 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Shyla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Angelica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was really beautiful! It was so well kept and felt so relaxing. We had just had a few days of travel and exploring the state and this was the perfect end to our trip. My daughter described it perfectly.. it was like an adult hotel that allows kids now... which basically means no water slides or activities built for kids but really beautiful and welcoming to children. Also, service and food were fantastic! I highly recommend staying here!
Séjour de 3 nuits en avril 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Don, Calgary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top shelf!
Séjour de 1 nuit en avril 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Fahad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far the best resort l have ever been. The only 2 things l was not aware of. 1- breakfast not included on my reservation. 2- there is a $30 per night for valet. Everything else was amazing.
Séjour de 3 nuits en avril 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Florin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice Resort, not massive which we loved! Rooms are nice and big. Nice Bathrooms, pool service was excellent, breakfast was awesome with a great view.
Séjour de 1 nuit en avril 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bien

Sherrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was comfortable. Needed extra comforter and down would have been nice. Pool area very loud
Séjour de 2 nuits en avril 2024
Réponse de Front Office le 19 avr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Omni turned out to be a lovely option for our family. Really beautiful grounds, close walk to Camel Back hike, decent food options, lovely pool area and service. I would go back definitely!
Séjour de 4 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property and landscape were beautiful
Séjour de 3 nuits en avril 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Melissa, TRAVERSE CITY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing service.
Séjour de 5 nuits en avril 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Renata

Séjour de 1 nuit en avril 2024
Réponse de Alex Assistant Front Office Manager le 26 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alex

10/10 Excellent

Janna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful area
Séjour de 3 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Emilie

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

6/10 Satisfaisant

Éva Maria

Voyage en groupe
Les points forts : Propreté et personnel et service
Beautiful grounds. Their "systems" were down so we couldn't access the spa and their communication around the issue was poor, we went to the spa 4 times before they told us we would not be able to book appointments.
Séjour de 2 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excellent

Derek

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds newly remodeled quiet plenty to eat and drink. Very nice rooms maybe the best
Séjour de 1 nuit en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bien

Elliot

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is generally very beautiful. The pool is small, especially on the weekends when the day crowds and wedding parties show up. Our room was large but not in great shape - the sliding doors to the patio were almost impossible to open, one of the bathroom hooks was broken, the tv had a gash in the screen, the in-room refrigerator door was falling off its hinges, and the bathroom sink hot water faucet handle was detaching. You would expect better given the room costs. The on-premises dining options are good, but a bit overpriced for the caliber of food. Unfortunately, the property is in a neighborhood with draconic traffic regulations (speed cameras, low speed limits, etc.) and nimby community members that make getting into and out of the hotel to go visit sites a chore.
Séjour de 3 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

6/10 Satisfaisant

Ashley

Voyage en couple
Les points faibles : Équipements
- Advertises complimentary EV charging but they were all “out of order”. - Beautiful enough to have filming crews all over disrupting a quiet and private vacation and access to pool. - Housekeeping does half the job (left garbage, didn’t make bed) and front desk says “sorry they just don’t speak English” - inappropriate, disrespectful, unacceptable. 3 stars are earned because for potential because it is a beautiful campus, it just didn’t measure up to expectations.
Séjour de 4 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excellent

Scott

Séjour de 2 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Anshuman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location. Very friendly staff
Séjour de 4 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good setting near the mountains. Our room had a balcony near a pool. Very quiet with lots of amenities.
Séjour de 2 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bien

sarah

Séjour de 1 nuit en mars 2024
Réponse de Front Office le 19 avr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excellent

Sandra

Séjour de 3 nuits en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bien

yoshikazu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location. Great service. Staffs were friendly. Great value for the pricing of the room.
Séjour de 3 nuits en mars 2024
Réponse de Front Office le 13 mars 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excellent

Taft Brigham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing!!! Will be back again!!!!
Séjour de 3 nuits en mars 2024
Réponse de Front Office le 13 mars 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excellent

Brian

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Front Office le 13 mars 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excellent

Brian J

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent resort.
Séjour de 4 nuits en février 2024
Réponse de Front Office le 13 mars 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excellent

JoLyn

Séjour de 1 nuit en mars 2024
Réponse de Front Office le 19 avr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bien

Amber

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I lost my Apple Watch in my room on checkout and the staff went out of their way to locate it and mail back to me. I felt the breakfast options were overpriced at Prado. Overall property very nice, clean, and well maintained.
Séjour de 2 nuits en février 2024
Réponse de Front Office le 4 mars 2024
We are sorry to hear that your stay was not the best with us here at Omni Montelucia.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff and the grounds are beautiful and the spa is the best
Séjour de 3 nuits en février 2024
Réponse de Front Office le 4 mars 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Ben

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great views and proximity to Camelback Mountain. Quiet and relaxing with great service.
Séjour de 3 nuits en février 2024
Réponse de Front Office le 4 mars 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Leslie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We did a quick one night stay and enjoyed the restaurants, pools, and spa facilities. Excellent, easy choice for a quick girls getaway. Total escape, and it was easy!
Séjour de 1 nuit en février 2024
Réponse de Front Office le 4 mars 2024
We are so happy to hear that you truly enjoyed your stay with us :)

10/10 Excellent

Hope

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Ambiance, love love love!!! And the staff were very friendly . I was only there for a day but inhave to go back for longer
Séjour de 1 nuit en février 2024
Réponse de Front Office le 4 mars 2024
We are so happy to hear that you truly enjoyed your stay with us :)

8/10 Bien

Lorena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Office le 4 mars 2024
We are sorry to hear that your stay was not the best with us here at Omni Montelucia.