Avis sur Amanjaya Pancam Suites Hotel
Amanjaya Pancam Suites Hotel
1 Street 154, Sisowat Quay, Phnom Penh, Phnom Penh
Avis
9,0
Merveilleux
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
6 mars 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 Excellent
Kenneth
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 3 nuits en mai 2024
Réponse de Amanjaya Pancam Team le 22 mai 2024
Dear Kenneth,Thank you for kindly great review about our staff. We keep looking forward to welcome you again soon.Regards,
10/10 Excellent
Nicole
30 avr. 2024
Nicole
Séjour de 4 nuits en avril 2024
Réponse de Amanjaya Pancam Team le 21 mai 2024
Dear Nicole, Thank you for kindly excellent score for us, we wish to welcome you again.Regards,
2/10 Horrible
Hideaki
16 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hideaki
Séjour de 2 nuits en avril 2024
Réponse de Anne Guerineau/ GM le 18 avr. 2024
Dear Sir,We are sorry to see your 1* rating and review.First, your assumption that reviews on our Google profile are from local guide is not quite exact, as you can see, there are many of our foreign guests who wrote positive reviews, just like on Expedia and other platform.That said, we do regret that you had a bad experience with us and I'd like to provide more details hereunder:Regarding the A/C, well, we allowed you to check-in early at 10:30am instead of the usual 2pm as indicated in our hotel conditions described on Expedia platform through which you booked. This is indeed hot season in Cambodia and our hotel is receiving a lot of sunlight in the morning (being oriented towards the East). So, we couldn't turn on the A/C before your arrival as we were not informed of your expected time of arrival. Then, you immediately started criticising the room, and claimed about this "Smoke" smell that the staff accompanying you in the room never noticed, neither our Room Division manager nor our Operations Manager who both went to check immediately. So, to make you feel happy and in spite of no issue with the original room, we upgraded you to the higher room category and offered a beautiful Junior Suite with direct view on the river. Well.... that was not enough, you went on complaining about the bathtub (that was actually easy to empty, and nothing was wrong with the drain), you were rude with our staff members on several occasions, claiming they couldn't understand you because they are Chinese and cannot speak well English (!? what a weird assumption....) and so on...Our hotel has been in operations for 23 years now and yes, on some exceptional occasions, we have a bad review, mostly about technical issues that unfortunately may happen in any hotel. And just for the readers' understanding, you paid only 70 a night for a Deluxe room (then upgraded to higher category).... so we do not claim to be a 5* Luxury hotel at this price range as anyone may understand.However, you can see from numerous other reviews that most of our guests praise the cleanliness and comfort of our rooms as well as the friendliness of our team members. So, may be we were just the wrong property for you - but considering your high level of expectations, I would highly recommend that you re-assess your accommodation budget to a higher value.... and I also wish good luck to my colleague Hotel Managers who will be the next ones to welcome you.We are sadden that in spite of our efforts you couldn't enjoy your stay with us.Best regards,
10/10 Excellent
John
Voyage d’affaires
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 2 nuits en janvier 2024
Réponse de Anne Guerineau/ GM le 6 févr. 2024
Dear John,Your excellent rating is our pride and we are delighted to see that you had a fantastic stay at our property.We will be happy to welcoming you again in the future. Thanks again for your support and best regards,
10/10 Excellent
Jeffrey
4 févr. 2024
Jeffrey
Séjour de 2 nuits en janvier 2024
Réponse de Anne Guerineau/ GM le 6 févr. 2024
Dear Jeffrey,Thank you very much for your rating, we are really glad to you enjoyed your stay with us and we hope to have the pleasure to welcoming you again!Best regards,
10/10 Excellent
Paul
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 7 nuits en janvier 2024
Réponse de Anne Guerineau/ GM le 1 févr. 2024
Dear Paul,Thank you so much for your very kind review, it is heartwarming and a reward for the team that puts a lot of work in making sure all our guests have an enjoyable stay with us.We hope to have the chance to welcoming you again soon.Thanks again and best regards,
10/10 Excellent
David
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant stay at the Amanjaya Pancam.
David
Séjour de 6 nuits en décembre 2023
Réponse de Anne Guerineau/ GM le 29 janv. 2024
Dear David,Thank you so much for taking the time to write such a wonderful review of your stay with us. We are deeply touched by your kind words and this comes as a reward for all the work our team members deploy everyday to ensure our guests have a fabulous experience! We are looking forward to welcoming you again.Best regards,
10/10 Excellent
Emori
31 déc. 2023
Emori
Séjour de 3 nuits en décembre 2023
Réponse de Anne Guerineau/ GM le 29 janv. 2024
Dear Emori,Thanks so much for your excellent rating, it's a pleasure to see that you enjoyed your stay with us!Best regards,
8/10 Bien
Gregg
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregg
Séjour de 5 nuits en décembre 2023
Réponse de Anne Guerineau/ GM le 29 janv. 2024
Dear Gregg,Thanks a lot for taking the time to rate your stay at the Amanjaya Pancam Hotel. Best regards,
10/10 Excellent
Harvey
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harvey
Séjour de 3 nuits en décembre 2023
Réponse de Anne Guerineau/ GM le 29 janv. 2024
Dear Harvey,We thank you very much for your excellent and are happy to see that you had a wonderful time at our hotel. We hope to welcoming you again in the future.Best regards,
10/10 Excellent
Matthew
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Matthew
Séjour de 1 nuit en novembre 2023
Réponse de Amanjaya Pancam Team le 6 nov. 2023
Dear Matthew,We look forward to welcome you againBest Regards,
8/10 Bien
Voyageur vérifié
Voyage d’affaires
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great view, comfortable place, delicious food
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Amanjaya Pancam Team le 6 nov. 2023
Dear Sir,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. However, We really sorry to hear about your shirt got stained by our wooden paiting.Best Regards,
10/10 Excellent
kyeongmin
Voyage d’affaires
2 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
kyeongmin
Séjour de 1 nuit en octobre 2023
Réponse de Amanjaya Pancam Team le 6 nov. 2023
Dear kyeongmin,Thank you for giving us a perfect rating.Regards,
4/10 Médiocre
international
Voyage d’affaires
11 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Very fine...
international
Séjour de 1 nuit en octobre 2023
Réponse de Amanjaya Pancam Team le 11 oct. 2023
Dear Mr. Hwang,Thank very much for having chosen AMANJAYA PANCAM for your stay in Phnom Penh. Regarding the noise,we are indeed located at a corner of two busy streets.This is also that specific location that allows our guests to enjoy the unbeatable view on the river, the nearby pagoda and the vibrant life of this district. We are sorry that our team can not meet your expectation.Best Regards,
8/10 Bien
Luis
Voyage en couple
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Luis
Séjour de 3 nuits en septembre 2023
Réponse de Amanjaya Pancam Team le 10 oct. 2023
Dear Luis,Thank you so much for your good review.Best Regards,
8/10 Bien
Paul
Voyage d’affaires
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SGM
Paul
Séjour de 7 nuits en septembre 2023
Réponse de Amanjaya Pancam Team le 30 sept. 2023
Dear Mr. Paul,Thank you so much for your stay with us and good contrsuctive feedback. We sincerely apology for miscommuncation regading about your breakfast information. I will take it seriously breaf to my team regading to your good feedback to make sure for a better service in in your next visit.Best Regards,
10/10 Excellent
Begoña
Voyage en couple
24 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Begoña
Séjour de 1 nuit en août 2023
Réponse de Amanjaya Pancam Team le 25 août 2023
Dear Begoña,That's a really wonderful and lovely review you have written! Thank you so much for such gracious comments about AMANJAYA PANCAM. Best Regards
10/10 Excellent
Erich
Voyage en groupe
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erich
Séjour de 2 nuits en juillet 2023
Réponse de Amanjaya Pancam Team le 20 juil. 2023
Dear Erich,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Best Regards,
8/10 Bien
Louise
Voyage en couple
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louise
Séjour de 3 nuits en juillet 2023
Réponse de Amanjaya Pancam Team le 19 juil. 2023
Dear Louise, Thank you for choosing our AMANJAYA PANCAM for your destination in Phnom Penh and leaving us a wonderful review. We are truly delighted to hear that you have a great stay with us and satisfied with our hotel facilities and services. Best regards
10/10 Excellent
Matthew
23 juin 2023
Matthew
Séjour de 2 nuits en juin 2023
Réponse de Amanjaya Pancam Team le 24 juin 2023
Dear Matthew,Thanks for an excellent review.Best Regards,
10/10 Excellent
Eli
26 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eli
Séjour de 2 nuits en mai 2023
Réponse de Amanjaya Pancam Team le 26 mai 2023
Dear Mr. Eli, Thank you for giving us a perfect rating forAmanjaya Pancam. We're sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Best Regards,
10/10 Excellent
Luis Armando
26 mai 2023
Luis Armando
Séjour de 1 nuit en mai 2023
Réponse de Amanjaya Pancam Team le 15 juin 2023
Dear Luis Armando,Thank you for your review and for choosing our hotel. Best Regards,
8/10 Bien
Musa
24 mai 2023
Musa
Séjour de 3 nuits en mai 2023
Réponse de Amanjaya Pancam Team le 14 juin 2023
Dear Musa,Thanks you for another great review.Best Regards,
6/10 Satisfaisant
Musa
21 mai 2023
Musa
Séjour de 2 nuits en mai 2023
Réponse de Amanjaya Pancam Team le 12 juin 2023
Dear Musa, Thank you for kindly review on us!Best Regards,
10/10 Excellent
Nam
15 avr. 2023
Nam
Séjour de 3 nuits en avril 2023
Réponse de Amanjaya Pancam Team le 8 mai 2023
Dear Nam,Thank you for your great review.Best Regards,
10/10 Excellent
Kenjiro
Voyage d’affaires
7 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kenjiro
Séjour de 1 nuit en avril 2023
Réponse de Anne Guerineau/ GM le 7 avr. 2023
Dear Kenjiro, Thank you very much for your excellent rating, it means a lot to us that you had an enjoyable stay at the Amanjaya Pancam Hotel. We are looking forward to welcoming you again in the future.Best regards
10/10 Excellent
hoi yan
Voyage en couple
25 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hoi yan
Séjour de 2 nuits en mars 2023
Réponse de Anne Guerineau/ GM le 27 mars 2023
Dear Valued Guest,Thank you so much for your very nice review and rating. We are pleased that you enjoyed your stay at the Amanjaya Pancam Hotel and we hope to welcoming you again in the future.Best regards.
10/10 Excellent
masato
26 févr. 2023
masato
Séjour de 2 nuits en février 2023
Réponse de Anne Guerineau/ GM le 27 mars 2023
Dear Valued Guest,We thank you very much for your 10/10 rating and hope to welcome you again soon.Best regards,
10/10 Excellent
Clyde
11 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best stay in Phnom Penh
Clyde
Séjour de 1 nuit en avril 2022
Réponse de Anne Guerineau le 13 avr. 2022
Dear Valued Guest,
We thank you so much for your rating and your review. We are glad you enjoyed your stay with us and your kind words mean a lot to our team members.
We are looking forward to welcoming you again at the Amanjaya Pancam Hotel!
10/10 Excellent
Voyageur vérifié
Voyage en couple
28 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Anne G. /GM le 29 févr. 2020
Dear Valued Guest,
Thank you very much for the nice review and rating.
We are delighted that you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel!
Best regards,
10/10 Excellent
Voyageur vérifié
27 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Anne Guérinean le 28 janv. 2020
Dear Valued Guest,
thanks for your review and rating, we are glad you enjoyed the ideal situation of our hotel while staying in Phnom Penh.
Best regards,
8/10 Bien
James, Sydney
Voyage en couple
4 janv. 2020
Les points forts : Propreté, personnel et service, équipements
James
Séjour de 4 nuits en décembre 2019
Réponse de Chairaya le 27 janv. 2020
Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,
10/10 Excellent
jagath
26 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional guest relation.
jagath
Séjour de 1 nuit en décembre 2019
Réponse de Chairaya le 30 déc. 2019
Dear Mr Jagath,Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.
10/10 Excellent
Chanhong
16 déc. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Chanhong
Séjour de 1 nuit en décembre 2019
Réponse de Chairaya le 27 janv. 2020
Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,
8/10 Bien
Susan
29 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Susan
Séjour de 3 nuits en novembre 2019
Réponse de Chairaya le 27 janv. 2020
Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,
10/10 Excellent
Voyageur vérifié
Voyage d’affaires, Voyage en couple
22 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en septembre 2019
Réponse de Chariya le 23 sept. 2019
Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,
10/10 Excellent
HSIAO-WEN
21 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
住宿環境舒適, 有點在家隨意的感受
HSIAO-WEN
Séjour de 3 nuits en septembre 2019
Réponse de Chariya le 23 sept. 2019
Dear Mr Hsiao Wen,
Thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,
10/10 Excellent
Rory
19 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Siem Reap hotel!
Rory
Séjour de 2 nuits en août 2019
Réponse de Anne Guérineau, GM le 20 sept. 2019
Dear Rory,
Thank you so much for taking the time to write such a lovely review about our property. The team and myself are delighted that you enjoyed your experience with us as we are working hard every day to offer a memorable and pleasant stay to every one of our guests.
We are looking forward to welcoming you again at the Amanjaya Pancam Hotel !
Best regards,
10/10 Excellent
CHEN
9 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
會在住
CHEN
Séjour de 3 nuits en août 2019
Réponse de Chariya le 12 août 2019
Dear Mr Chen,
Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.
10/10 Excellent
VINCENT
5 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VINCENT
Séjour de 4 nuits en juillet 2019
Réponse de Chariya le 12 août 2019
Dear Mr Vincent,
Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.
10/10 Excellent
Voyageur vérifié
3 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I keep coming back..
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Chariya le 12 août 2019
Dear Sir/Madam,
Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.
10/10 Excellent
Voyageur vérifié
13 juil. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Réponse de Anne Guérineau, GM le 13 juil. 2019
Dear Valued Guest,
Thanks so much for taking the time to write such a lovely review about our hotel. We are glad you enjoyed every aspects of our stay at the Amanjaya Pancam and we will be very happy to welcome you again.
The team sends its regards and very much appreciates your praise.
Best regards
4/10 Médiocre
nyanko, Japan
Voyage d’affaires, Voyage en couple
11 juil. 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nyanko
Séjour de 1 nuit en juillet 2019
Réponse de Anne Guérineau, GM le 13 juil. 2019
Dear Valued guest,
We thank you for your review and are sorry that your experience at Amanjaya Pancam Hotel didn't match your expectations.
Regarding the dirt across the hotel, as we are doing some renovation, it's true that it's a bit difficult to have all the common areas clean during day time but we are doing our best to contain the nuisance. We informed you of the on-going renovation at time of check-in, but we are indeed sorry for this temporary issue. Regarding the light in the room, we shall have been able to fix it for you in a timely manner, so I do apologize if this wasn't done in due time.
I thank you for your appreciation of our team service and hope you will give us another chance to host you and provide you a nice stay with us.
Best regards,
8/10 Bien
Voyageur vérifié
15 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2019
Réponse de Anne Guerineau le 17 juin 2019
Dear Valued guest,
thanks for your rating.
We are looking forward to welcome you again at the Amanjaya Pancam Hotel!
Best regards,
10/10 Excellent
Jarrod
22 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay loved phnom Penh
Jarrod
Séjour de 5 nuits en mars 2019
Réponse de Anne G. le 26 mars 2019
Dear Jarrod,
Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.
10/10 Excellent
Jutarat
17 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jutarat
Séjour de 2 nuits en février 2019
Réponse de Anne Guerineau le 19 févr. 2019
Dear Valued Guest,
Thanks so much for taking the time to write this lovely review. We greatly appreciate and are looking forward to welcoming you again at the Amanjaya Pancam Hotel !
Best regards,
8/10 Bien
Voyageur vérifié
1 févr. 2019
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
8/10 Bien
Voyageur vérifié
1 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
Réponse de Chariya le 2 févr. 2019
Dear Valued Guest! We are delighted to read that you enjoyed your stay at the Amanjaya Pancam Hotel and we thank you very much for the lovely review
10/10 Excellent
Voyageur vérifié
18 janv. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2019
Réponse de Anne Guerineau / GM le 19 janv. 2019
Dear Valued guest!
Thanks so much for your lovely review and nice comments. Our team particularly appreciate that you enjoyed your stay with us.
We are looking forward to welcome you again may you visit Phnom Penh in the future.
Best regards,