Avis sur Metro Hotel Perth City
Metro Hotel Perth City
200 Hay Street, East Perth WA 6004, 200, East Perth, WA
Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en groupe
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Guest Services le 19 nov. 2023
Thank you for the positive rating! We're glad to see you had a good experience during your stay. If there are any specific areas where we can improve or if there's anything you particularly enjoyed, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.
8/10 Bien
Voyageur vérifié
Voyage en groupe
14 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en novembre 2019
Réponse de Guest Services le 15 nov. 2019
Thank you for your rating!
10/10 Excellent
Voyageur vérifié
8 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en mars 2019
Réponse de Guest Services le 9 avr. 2019
Thank you for your rating!
8/10 Bien
laure, france
28 juin 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
laure
Séjour de 3 nuits en juin 2018
Réponse de Duty Management le 20 juil. 2018
Thank you for your review. We hope you visit us again.
8/10 Bien
Yohann
27 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
Yohann
Séjour de 1 nuit en mai 2018
Réponse de Duty Management le 21 juil. 2018
Thank you for your review. Our staff always strive to give our guests the best possible experience. We hope you visit us again.
8/10 Bien
Martine
13 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien situé, propre, bonne literie, dej ok.
Martine
Séjour de 3 nuits en janvier 2018
6/10 Satisfaisant
Siddharth Rameshkumar, Truganina
Voyage d’affaires
15 mai 2024
Les points forts : Propreté
Siddharth Rameshkumar
Séjour de 3 nuits en mai 2024
8/10 Bien
Natasha
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natasha
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 13 mai 2024
Thank you for your review! We're pleased to hear that you found the property clean and comfortable, with easy check-in, good parking, and a convenient location. We appreciate your feedback regarding the property being a bit dated and showing some wear and tear. We'll take your comments into consideration as we strive to improve our facilities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Mal
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mal
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 6 mai 2024
We're glad to hear that you found our staff to be accommodating during your stay. We value your feedback! We look forward to welcoming you back to another fantastic stay soon.
10/10 Excellent
Sonia, Redmond
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonia
Séjour de 5 nuits en avril 2024
Réponse de Guest Services le 2 mai 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we appreciate your positive feedback. If you have any suggestions for how we can make your next stay even better, please feel free to share. We look forward to welcoming you back in the future!
8/10 Bien
Judith
22 avr. 2024
Judith
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 13 mai 2024
Thank you for your feedback! If there's anything specific you'd like to share about your experience or if there are any areas where we can improve, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.
10/10 Excellent
Brad
2 avr. 2024
Brad
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 18 avr. 2024
We're thrilled to hear that you had such a positive experience during your stay! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
10/10 Excellent
John
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 18 avr. 2024
Thank you for your feedback! We're glad to hear that you found the room clean and the bed comfortable. We apologize for any inconvenience with the shower and appreciate you bringing it to our attention. We'll look into improving the shower experience for our guests. If you have any further suggestions or concerns, please don't hesitate to let us know.
10/10 Excellent
David
18 mars 2024
Les points forts : Propreté et personnel et service
David
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 18 avr. 2024
We're glad to hear that you found our staff friendly and appreciated the security measures. However, we apologize for the inconvenience caused by the condition of the rooms and stairwell to the carpark. Your feedback is valuable to us, and we will address these issues promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future with improvements made.
4/10 Médiocre
Raymond
Voyage en couple
15 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 18 avr. 2024
We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the torn curtains and lack of hot water in your room. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are resolved promptly. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a better experience in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.
4/10 Médiocre
shine
12 mars 2024
shine
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 18 avr. 2024
We're sorry to hear that your experience fell short of your expectations. If there's anything specific that we could have done better, please let us know. Your feedback is valuable to us as we strive to improve our services.
10/10 Excellent
Joshua
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 4 nuits en février 2024
Réponse de Guest Services le 18 avr. 2024
We're delighted to hear that our team was able to assist you promptly and effectively during your stay. Thank you for sharing your positive experience, and we hope to have the pleasure of welcoming you back in the future!
10/10 Excellent
Brad
Voyage en famille avec de jeunes enfants
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brad
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 18 avr. 2024
Thank you for choosing to stay with us during your weekend event, and we're thrilled to hear that you and your daughter had an enjoyable experience! It's great to know that our staff were helpful and that you liked the breakfast at Bluerock Cafe. We appreciate your recommendation and hope to welcome you back again soon for another pleasant stay. If you need anything else or have any further feedback, please feel free to let us know.
10/10 Excellent
Andrew
Voyage en groupe
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en février 2024
Réponse de Guest Services le 18 avr. 2024
We're thrilled to hear that you had an enjoyable stay with us and that our location suited your needs perfectly. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another great experience in Perth!
10/10 Excellent
Anthony
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 18 avr. 2024
We're delighted to hear that you found our hotel's location convenient for accessing the city! Being close to the city center can certainly enhance the overall experience for our guests. Thank you for taking the time to share your positive feedback, and we hope to have the pleasure of welcoming you back in the future. If you have any other comments or requests, please don't hesitate to reach out.
8/10 Bien
Owen
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Owen
Séjour de 4 nuits en février 2024
Réponse de Guest Services le 18 avr. 2024
Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a great place to stay, with clean and central accommodations. It's wonderful to know that our staff provided friendly and helpful service throughout your stay. We appreciate your feedback regarding the shower, and we'll certainly look into improving the water temperature regulation for a more comfortable experience in the future. We look forward to welcoming you back on your next visit, and we're grateful for your recommendation! If there's anything else we can assist you with, please feel free to let us know.
10/10 Excellent
Steve
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 18 avr. 2024
Thank you for sharing your experience! We're delighted to hear that you found our staff to be awesome, friendly, and helpful, and that you enjoyed your clean and functional room as well as the continental breakfast. We appreciate your positive feedback and hope to have the opportunity to welcome you back again in the future. As for the vibrancy of the area, we share your optimism and look forward to seeing it return in due time. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know!
8/10 Bien
Christine
21 févr. 2024
Christine
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 18 avr. 2024
Thank you for your feedback! We appreciate your rating and are glad to hear that despite some issues, you had a mostly positive experience during your stay. If there's anything specific you think we could improve upon to earn a higher rating next time, please let us know. We value your input and look forward to welcoming you back for an even better experience in the future!
6/10 Satisfaisant
GARY
19 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Disappointed
GARY
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 18 avr. 2024
We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we sincerely apologize for the cleanliness issues, maintenance concerns, and difficulties you encountered with the facilities. Rest assured, we will address these issues promptly to ensure that future guests do not experience the same inconveniences. We're glad to hear that our staff provided friendly and helpful service, and we appreciate your kind words about them. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
4/10 Médiocre
Jesse
11 févr. 2024
Jesse
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 18 avr. 2024
We appreciate your feedback, and we're sorry to hear that your experience fell short of expectations. If there's anything specific that you feel could have been improved, please let us know so we can address it accordingly. We strive to provide the best possible experience for all our guests, and your input is valuable to us.
8/10 Bien
Christoph
8 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Christoph
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Albert
Voyage d’affaires
6 févr. 2024
Les points forts : Personnel et service
Albert
Séjour de 9 nuits en janvier 2024
10/10 Excellent
Georgina
5 févr. 2024
Georgina
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 18 avr. 2024
Thank you for your positive rating! We're glad to hear that you had a great experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again in the future!
10/10 Excellent
Graham
Voyage en groupe
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graham
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 5 janv. 2024
Thank you for your positive feedback! We're delighted to hear that you found the hotel clean and tidy, and you had an excellent experience with the staff. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future.
10/10 Excellent
Voyageur vérifié
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to providing you with another excellent experience in the future.
4/10 Médiocre
jason
Voyage en famille avec de jeunes enfants
29 déc. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
jason
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 5 janv. 2024
We appreciate your feedback about the parking situation. We do apologize for any inconvenience you experienced due to limited parking availability. We understand the importance of convenient parking for our guests, and we will take your comments into consideration as we work to improve our services. If there are specific suggestions you have or if there's anything else you'd like to share, please feel free to let us know. We appreciate your input and hope to provide you with a more seamless experience in the future.
10/10 Excellent
Steven
Voyage en famille
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Steven
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to providing you with another excellent experience in the future.
2/10 Horrible
Dale
7 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Dale
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 5 janv. 2024
We are sorry to hear that your experience was not satisfactory. If there's anything specific you'd like to share about your stay or if you have any concerns that you would like us to address, please provide more details. Your feedback is valuable, and we want to understand and address any issues to improve our services. If there are specific suggestions you have or if there's anything we can do to make things right, please let us know. We appreciate your input and hope to have the opportunity to address your concerns.
6/10 Satisfaisant
Chris
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for your positive feedback! We're delighted to hear that your experience from booking to check out was simple and easy, and that the staff were helpful and friendly. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to providing you with another excellent experience in the future.
4/10 Médiocre
Roderick
Voyage en couple
1 déc. 2023
Les points forts : Propreté
Roderick
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 5 janv. 2024
I'm sorry to hear about the concerns you've raised regarding pricing discrepancies and the inconvenience with parking. We understand that these issues can be frustrating, and we apologize for any inconvenience caused during your stay.Pricing can vary based on factors such as the timing of booking, availability, and any ongoing promotions or discounts. Regarding the parking situation, it's unfortunate that it caused inconvenience. Your feedback is important, and we'll review these concerns to improve our services.If you have specific details or if there's anything else you'd like to share about your experience, please feel free to provide more information. We appreciate your input and regret that your stay did not meet your expectations. If there's anything we can do to address your concerns or if you have suggestions for improvement, please let us know.
10/10 Excellent
Anthony
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for your positive feedback and the 5/5 rating! We're delighted to hear that you enjoyed the good location, friendly staff, and the amenities such as the nice shower and room. We appreciate your understanding regarding the need for the second lift to be fixed and assure you that we are working on resolving this issue promptly. If there's anything specific you loved about your stay or if you have any further suggestions, please feel free to share. We value your input and look forward to providing you with another excellent experience in the future.
8/10 Bien
Khan Mohammad Abdullah
Voyage en couple
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Khan Mohammad Abdullah
Séjour de 4 nuits en novembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for your positive feedback! We're thrilled to hear that you found good value for money, enjoyed the friendly staff, and appreciated the well-maintained amenities. It's great that you also highlighted the convenient location in East Perth. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your recommendation and look forward to welcoming you back on your next visit to Perth.
10/10 Excellent
Yolanda
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yolanda
Séjour de 3 nuits en novembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for your positive rating! We're delighted to hear that you had a good experience and enjoyed the hospitality. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to providing you with another excellent experience in the future.
8/10 Bien
Tita
21 nov. 2023
Tita
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for providing a rating. If there's anything specific you enjoyed about your stay or if there are areas where we can improve, please feel free to share more details. Your feedback is important to us, and we want to ensure that we continue to enhance our services. If you have any suggestions or concerns, please let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future.
10/10 Excellent
julie
18 nov. 2023
julie
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to providing you with another excellent experience in the future.
10/10 Excellent
Helle
18 nov. 2023
Helle
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 19 nov. 2023
Thank you for the perfect score! We're thrilled to hear that you had an exceptional experience during your stay. If there's anything specific you loved or if there's anything we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another outstanding stay.
8/10 Bien
Fiona
16 nov. 2023
Fiona
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for providing a rating. If there's anything specific you enjoyed about your stay or if there are areas where we can improve, please feel free to share more details. Your feedback is important to us, and we want to ensure that we continue to enhance our services. If you have any suggestions or concerns, please let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future.
10/10 Excellent
VARADHARAJAN
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
VARADHARAJAN
Séjour de 3 nuits en novembre 2023
Réponse de Guest Services le 19 nov. 2023
We're delighted to hear that you found the value for money worthwhile and enjoyed the excellent locale with a lively atmosphere. Your positive feedback is greatly appreciated. If there's anything specific you loved or if there's anything we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another awesome stay.
8/10 Bien
Daniel
10 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 19 nov. 2023
Thank you for the positive rating! We appreciate your feedback. If there's anything specific you'd like to share about your experience or if there's anything we can do to make your next visit even better, please feel free to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.
6/10 Satisfaisant
Harry
8 nov. 2023
Harry
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 19 nov. 2023
Thank you for sharing your feedback. We appreciate your rating and would like to understand more about your experience to improve. If there are specific areas where we can enhance your stay or if you have any suggestions, please feel free to let us know. We value your input and hope to have the opportunity to better meet your expectations in the future.
8/10 Bien
Robert
8 nov. 2023
Les points forts : Propreté et personnel et service
Robert
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 19 nov. 2023
Thank you for your positive rating! We're glad to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if there are areas where we can improve, please let us know. We appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable stay.
10/10 Excellent
Anmolpreet
7 nov. 2023
Anmolpreet
Séjour de 1 nuit en janvier 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for your positive rating! We're delighted to hear that you had a good experience and enjoyed the hospitality. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to providing you with another excellent experience in the future.
8/10 Bien
Larni
Voyage en couple
21 oct. 2023
Larni
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 5 nov. 2023
Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the outdated facilities and the issue with the lift during your stay. We appreciate your understanding and patience. On a positive note, we're glad to hear that you found the room clean and the bed comfortable. We'll work on addressing the areas that need improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future. Thank you for choosing to stay with us.
6/10 Satisfaisant
Zeljko
11 oct. 2023
Zeljko
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 5 nov. 2023
Thank you for providing your rating. If there's anything specific you'd like to share about your experience or if there are areas where we could improve, please feel free to let us know. We value your feedback and hope to have the opportunity to enhance your experience in the future.
8/10 Bien
Sharon
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 5 nov. 2023
We sincerely apologize for the inconvenience you experienced with the shower temperature. We appreciate your patience and assure you that we will address this issue promptly. If you ever decide to stay with us again in the future, we'll make sure everything is just right for you. We look forward to the opportunity to welcome you back. Thank you for bringing this to our attention.