Avis sur The Pensacola Beach Resort
The Pensacola Beach Resort
165 Fort Pickens Road, Pensacola Beach, FL
Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Zane le 8 mai 2024
Merci pour vos aimables paroles, nous espérons vous voir à l'avenir !
8/10 Bien
antoine, le perreux sur marne
Voyage en couple
5 janv. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
antoine
Séjour de 1 nuit en janvier 2022
Réponse de Donnie le 7 janv. 2022
Merci d'avoir pris le temps de nous laisser un avis. Nous espérons que vos voyages vous ramèneront bientôt dans notre petit coin de paradis.
10/10 Excellent
Gretchen
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gretchen
Séjour de 2 nuits en mai 2024
10/10 Excellent
Sabrina
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sabrina
Séjour de 3 nuits en mai 2024
Réponse de Faith le 27 mai 2024
Thank you for your glowing review and kind words. We can't wait to see you again!!
10/10 Excellent
Jerry
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerry
Séjour de 4 nuits en mai 2024
Réponse de Faith le 26 mai 2024
It sounds like you both had a wonderful time celebrating your girlfriend's birthday! I'm thrilled to hear that the overall experience exceeded your expectations. Thank you for sharing your feedback about the chair and umbrella rentals closing at 5 pm. Your suggestion to extend the hours until at least 7 pm is duly noted, as accommodating guests' schedules can enhance their experience even further. We appreciate your input and look forward to welcoming you back for another memorable stay!
10/10 Excellent
Selena
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Selena
Séjour de 4 nuits en mars 2024
Réponse de Faith le 24 mai 2024
Thank you for sharing your experience with us! We look forward to welcoming you back for another memorable vacation!
10/10 Excellent
Jay
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jay
Séjour de 7 nuits en mai 2024
Réponse de Faith le 24 mai 2024
Thank you for sharing your experience with us! We look forward to welcoming you back for another memorable vacation!
8/10 Bien
Derrick, Waukegan
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Derrick
Séjour de 2 nuits en mai 2024
Réponse de Faith le 23 mai 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you loved our property and that you found it to be quiet and secluded despite the lively atmosphere of the Pensacola area. We apologize for the inconvenience regarding the condition of the curtains in your room and the placement of the coffee maker. Rest assured, we take cleanliness and guest satisfaction very seriously, and we will address these issues promptly to ensure they do not occur in the future. We're delighted that, aside from these concerns, you had a positive experience overall, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out.
10/10 Excellent
Eddie
Voyage en famille, Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eddie
Séjour de 2 nuits en mai 2024
Réponse de Faith le 22 mai 2024
Thank you for your glowing review! We're thrilled that you enjoyed every aspect of your stay, from the breathtaking views to the attentive service. It's always our goal to exceed our guests' expectations, and we're delighted to hear that we achieved that during your visit. We can't wait to welcome you back for another unforgettable stay!"
10/10 Excellent
Jeanne
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeanne
Séjour de 2 nuits en mai 2024
Réponse de Faith le 21 mai 2024
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our recently renovated property, especially the pool and the stunning views. It's always rewarding to know that our guests had a fantastic time. We can't wait to welcome you back for another memorable stay by the beach!
8/10 Bien
Monica
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica
Séjour de 6 nuits en mai 2024
Réponse de Faith le 21 mai 2024
We appreciate your valuable feedback regarding your dining experience at our resort. We sincerely apologize for any inconvenience caused by the limited options and the gratuity policy not being clearly communicated. Your concerns have been duly noted, and we will address them with our team to ensure better transparency and service moving forward. While we regret that this aspect fell short of your expectations, we're glad to hear that you would consider staying with us again. We hope to have the opportunity to welcome you back and provide an improved dining experience in the future.
10/10 Excellent
Nicole
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mai 2024
Réponse de Faith le 21 mai 2024
Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed our property!!
10/10 Excellent
Ryoko
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryoko
Séjour de 1 nuit en mai 2024
Réponse de Christian le 19 mai 2024
Thanks for the awesome review! Come back and stay with us again soon!
10/10 Excellent
Ryoko
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryoko
Séjour de 1 nuit en mai 2024
Réponse de Christian le 19 mai 2024
We are so glad you enjoyed your stay with us! Come back and stay with us again soon!
10/10 Excellent
Delicia
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Delicia
Séjour de 1 nuit en mars 2024
Réponse de Christian le 19 mai 2024
Thank you for your review, please come back and join us again soon!
10/10 Excellent
Silvia Ernestina
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Silvia Ernestina
Séjour de 3 nuits en mai 2024
Réponse de Faith le 21 mai 2024
We're delighted to hear that you enjoyed your stay at our resort! Thank you for your feedback regarding breakfast inclusion and room service. We understand the importance of these amenities for a comfortable stay, and we'll certainly take your suggestions into consideration as we continue to enhance our guest experience. Your input is invaluable to us, and we hope to have the pleasure of welcoming you back for another great stay in the future!
8/10 Bien
Megan
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Séjour de 3 nuits en mai 2024
Réponse de Christian le 19 mai 2024
Thank you for leaving us a review, we hope you come and stay with us again very soon!
2/10 Horrible
Ecaterina
17 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Ecaterina
Réponse de Christian le 19 mai 2024
Thank you for your review, we are sorry your stay fell short of expectations. We look forward to seeing you again soon.
10/10 Excellent
Sarah J
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah J
Séjour de 3 nuits en mai 2024
Réponse de Christian le 20 mai 2024
Thanks for the awesome review! Come back and stay with us again soon!
10/10 Excellent
James, Penn Valley
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en mai 2024
Réponse de Christian le 20 mai 2024
Thanks for the awesome review! Come back and stay with us again soon!
10/10 Excellent
Brett
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brett
Séjour de 1 nuit en mai 2024
Réponse de Zane le 18 mai 2024
It was our pleasure to host you! We're glad you enjoyed your time at our hotel.
10/10 Excellent
Marie
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en mai 2024
Réponse de Zane le 18 mai 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.
10/10 Excellent
Anil
Voyage d’affaires, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anil
Séjour de 1 nuit en mai 2024
Réponse de Zane le 18 mai 2024
We're so glad you found our hotel to your liking! Thank you for your wonderful review.
10/10 Excellent
Tyana
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyana
Séjour de 3 nuits en mai 2024
Réponse de Faith le 16 mai 2024
It sounds like you had a fantastic time! Walking straight from the hotel to the beach must have been so convenient, and catching the Blue Angels flying by sounds like a thrilling experience. It's those unexpected moments that often make a trip truly memorable. Thanks for sharing your review!
10/10 Excellent
Victoria
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victoria
Séjour de 2 nuits en mai 2024
Réponse de Faith le 16 mai 2024
Thank you for your glowing review! It's wonderful to hear that you found the property beautiful and enjoyed its proximity to the beach. A tastefully decorated room, cleanliness, and a comfortable bed can really make all the difference in ensuring a pleasant stay. It's fantastic that the staff treated you well too! We look forward to welcoming you back for another memorable experience in the future.
10/10 Excellent
Annette
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annette
Séjour de 4 nuits en avril 2024
Réponse de Faith le 15 mai 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff made your experience even more enjoyable. We strive to create a welcoming and accommodating atmosphere for all our guests, and it's fantastic to know that we succeeded in doing so during your visit. We hope to have the pleasure of welcoming you back again soon for another unforgettable beachside getaway!
10/10 Excellent
Austin
15 mai 2024
Les points forts : Propreté
Austin
Séjour de 2 nuits en mai 2024
Réponse de Zane le 18 mai 2024
We're so glad you found our hotel to your liking! Thank you for your wonderful review.
10/10 Excellent
Marjorie
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marjorie
Séjour de 4 nuits en mars 2024
Réponse de Faith le 15 mai 2024
We're thrilled to hear that you loved your beachfront room! There's something truly special about waking up to the sound of the waves and the sight of the ocean right outside your window. We're delighted that you enjoyed your stay and hope to welcome you back for more beachside relaxation in the future!
8/10 Bien
Gregory
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 2 nuits en mai 2024
Réponse de Faith le 15 mai 2024
Thank you for choosing our hotel for your mother's much-deserved mom-getaway! We're delighted to hear that she enjoyed the breathtaking views from her corner room overlooking the bay, pool, and beach. It's wonderful to know that our front desk staff were helpful and ensured her stay was comfortable.We appreciate your feedback regarding the restaurant experience. Rest assured, we'll address this with our restaurant team to ensure that all staff are well-informed about the menu and inclusive items.We're glad to hear that despite this concern, you would still choose to stay with us again. We look forward to welcoming you both back for another memorable stay by the beach!
6/10 Satisfaisant
Sharon
14 mai 2024
Sharon
Séjour de 6 nuits en mai 2024
Réponse de Faith le 14 mai 2024
I'm sorry to hear about your experience at the hotel. It sounds like there were some aspects that fell short of expectations, particularly regarding accessibility and amenities. It's important for hotels to accommodate guests of all ages and abilities, and it seems like there were oversights in this regard, such as the height of the beds and the lack of safety bars in the shower.Additionally, the policy of charging for beach chairs and lounge chairs can be disappointing for guests, especially when considering that the hotel is located on the beach. It's understandable that this would be an inconvenience and an unexpected expense for travelers looking to relax by the water.On a positive note, it's great to hear that you enjoyed the pool and had a pleasant experience at the tiki bar. Friendly and attentive staff can truly enhance a guest's stay despite other shortcomings.Your feedback highlights areas where the hotel could improve to better meet the needs and expectations of its guests. Hopefully, they'll take this into consideration and make necessary adjustments for future visitors. Thank you for sharing your experience.
8/10 Bien
Tammy
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 2 nuits en mai 2024
Réponse de Faith le 14 mai 2024
It sounds like you had a mixed experience at the hotel, with some highlights and areas for improvement.The secluded beach atmosphere and the cleanliness of the hotel room are definitely positives, along with the friendly and helpful staff. However, the lack of facilities for washing off sand after coming from the beach is a valid concern, as it can lead to discomfort and extra cleaning in the room.Regarding the Tiki Bar, the absence of a menu or pricing can be frustrating for guests, and it's unfortunate that the service didn't meet expectations. Clear communication and efficient service are crucial for a positive guest experience.It's also disappointing to hear about the condition of the pool, with bugs and other debris indicating potential maintenance issues. Ensuring the proper functioning of facilities like the pool filter is essential for guest comfort and safety.On a brighter note, it's great that you found an alternative nearby at the Salty Rose beach bar, where you enjoyed friendly service, live entertainment, and delicious local drinks. Positive experiences like these can make a difference in overall guest satisfaction.Your feedback provides valuable insights for the hotel to address areas of concern and enhance the guest experience. Thank you for sharing your thoughts, and I hope your next stay exceeds your expectations.
8/10 Bien
Kimberly, Easthampton
Voyage en couple
13 mai 2024
Les points forts : Propreté et personnel et service
Kimberly
Séjour de 10 nuits en mai 2024
Réponse de Faith le 13 mai 2024
We're sincerely sorry to hear about your experience during your recent stay at our resort. Your feedback is extremely important to us, and we apologize for any inconvenience caused by the limited availability of our front desk and housekeeping staff. Regarding your lost debit card, we regret that our team didn't promptly address your request to retrieve it from the coke machine. This falls short of the high standard of service we aim to provide. Rest assured, we're taking steps to ensure better communication and response times in situations like this in the future. We deeply appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Please feel free to reach out to us directly if there's anything further we can assist you with.
10/10 Excellent
Rebecca
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en mai 2024
Réponse de Faith le 13 mai 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our resort. Creating a luxurious and relaxing atmosphere for our guests is always our top priority, and we're delighted that you enjoyed our beautiful pool area and convenient beach access. It's wonderful to know that we've earned your loyalty and that you plan to make us your new go-to destination for beach trips. We can't wait to welcome you back for another amazing stay! If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.
10/10 Excellent
Terry
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terry
Séjour de 1 nuit en mai 2024
Réponse de Zane le 12 mai 2024
Your satisfaction is our top priority, and we're overjoyed to have met your expectations. Thank you!
10/10 Excellent
Daniel
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 3 nuits en mai 2024
Réponse de Zane le 12 mai 2024
Thank you for your kind words and for choosing to stay with us. We're thrilled you had a great time.
10/10 Excellent
Larry
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Larry
Séjour de 3 nuits en mai 2024
Réponse de Zane le 12 mai 2024
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!
10/10 Excellent
Michelle
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en mai 2024
Réponse de Zane le 12 mai 2024
We're delighted to have been a part of your travel experience. Thank you for your review!
8/10 Bien
Dena
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dena
Séjour de 2 nuits en mai 2024
Réponse de Zane le 12 mai 2024
Your feedback is incredibly rewarding to hear. Thank you for sharing your positive experience!
8/10 Bien
Eric
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en mai 2024
Réponse de Zane le 12 mai 2024
Thank you for your kind words and for choosing to stay with us. We're thrilled you had a great time.
10/10 Excellent
Beth
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beth
Séjour de 3 nuits en mai 2024
Réponse de Faith le 10 mai 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!
10/10 Excellent
Lori
Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lori
Séjour de 1 nuit en mai 2024
Réponse de Faith le 9 mai 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded some of your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!
10/10 Excellent
TAWANNA, Lehigh Acres
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TAWANNA
Séjour de 2 nuits en avril 2024
Réponse de Faith le 9 mai 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.
10/10 Excellent
ACruz
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ACruz
Séjour de 1 nuit en mai 2024
Réponse de Faith le 9 mai 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.
10/10 Excellent
Moriah
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Moriah
Séjour de 1 nuit en mai 2024
Réponse de Faith le 7 mai 2024
Thank you for choosing to stay with us! We're thrilled to hear you had such a wonderful experience.
10/10 Excellent
Annie
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annie
Séjour de 2 nuits en mai 2024
Réponse de Faith le 7 mai 2024
Your satisfaction is our top priority, and we're overjoyed to have met your expectations. Thank you!
4/10 Médiocre
Neha
6 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Neha
Séjour de 1 nuit en mai 2024
Réponse de Zane le 8 mai 2024
We're truly sorry to hear about your experience, and we appreciate your feedback. Please allow us another chance to make things right. We'd love to welcome you back for a much-improved stay
10/10 Excellent
Wretha
Voyage en couple
5 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Wretha
Séjour de 1 nuit en mai 2024
Réponse de Faith le 5 mai 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!
10/10 Excellent
lacausta
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lacausta
Séjour de 1 nuit en mai 2024
Réponse de Faith le 5 mai 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!
10/10 Excellent
Elmer, Westborough
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elmer
Séjour de 1 nuit en mai 2024
Réponse de Faith le 4 mai 2024
Wow! Thank you so much for your amazing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service, top-notch amenities, and maintaining a clean environment are priorities for us, and we're delighted that you found them to your satisfaction.We're also glad to hear that our complimentary parking option was a pleasant surprise for you. It's always our aim to provide added value and convenience for our guests whenever possible.We can't wait to welcome you back for another wonderful stay with us!
10/10 Excellent
Christopher
Voyage en famille
4 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en avril 2024
Réponse de Faith le 4 mai 2024
Thank you for your brief but positive review! We're glad to hear that you found our resort to be a nice place. Your satisfaction is important to us, and we hope that you had a pleasant and enjoyable experience during your stay.We look forward to the opportunity to welcome you back in the future for another enjoyable visit.