Avis sur Westgate Park City Resort & Spa
Westgate Park City Resort & Spa
3000 Canyons Resort Drive, Park City, UT
Avis
7,8
Bien
8,4/10
Propreté
8,0/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
10 août 2015
Les points forts : Propreté et personnel et service
Réponse de GuestRelations le 24 oct. 2015
Thank you for sharing your review. We are pleased to hear you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 Excellent
Justin, Oconomowoc
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 3 nuits en mai 2024
4/10 Médiocre
Tyler
Voyage en couple
5 mai 2024
Les points forts : Équipements
Tyler
Séjour de 1 nuit en mai 2024
Réponse de Westgate Social Media Support le 8 mai 2024
We're sorry to hear about the issue you experienced with the shower and tub jets during your stay at Westgate Park City Resort & Spa. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to host you again in the future and provide you with the exceptional experience you deserve.Kind Regards, Social Media Support
10/10 Excellent
Mariza
22 avr. 2024
Mariza
Séjour de 3 nuits en avril 2024
10/10 Excellent
Brianna
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brianna
Séjour de 1 nuit en avril 2024
Réponse de Social Media Support le 13 mai 2024
Hi Brianna, Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience at our property, especially during the birthday celebration. Providing exceptional service and creating memorable moments for our guests is what we strive for, and we're delighted that we could make your stay special. We can't wait to welcome you back for another wonderful visit in the future!
6/10 Satisfaisant
Shaylauna
13 avr. 2024
Shaylauna
Séjour de 1 nuit en avril 2024
Réponse de Westgate Social Media Support le 8 mai 2024
We appreciate your feedback, Shaylauna. We're glad to hear that you had an overall positive experience at Westgate Park City Resort & Spa. If there are any specific areas where we can improve, please feel free to share them with us. We're committed to providing the best possible stay for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind Regards, Social Media Support
6/10 Satisfaisant
Brianna
12 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Brianna
Séjour de 2 nuits en mars 2024
Réponse de Social Media Support le 13 mai 2024
Hi Brianna, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the cramped layout of your room. Your comments about the lack of space for suitcases and the difficulty moving around the bed have been noted, and we'll take this into consideration for future improvements. We strive to provide comfortable accommodations for all our guests, and we regret that we fell short in this instance. If you choose to stay with us again, please don't hesitate to reach out to our team, and we'll do our best to accommodate your needs.Kind Regards,
10/10 Excellent
Yurgis
Voyage en famille avec de jeunes enfants
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yurgis
Séjour de 3 nuits en avril 2024
Réponse de Social Media Support le 13 mai 2024
Hi Yurgis, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Park City Resort and Spa!Best Wishes,Social Media Support
6/10 Satisfaisant
Carolyn
10 avr. 2024
Carolyn
Séjour de 2 nuits en avril 2024
Réponse de Social Media Support le 13 mai 2024
Hi Carolyn, Thank you for your rating on the Westgate Park City Resort and Spa. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us, and we hope to welcome you back in the future for a vacation which exceeds your expectations.Best Wishes,Social Media Support
6/10 Satisfaisant
Gloria, Newport Coast
Voyage en famille
12 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Gloria
Séjour de 3 nuits en mars 2024
Réponse de Social Media Support le 3 avr. 2024
Hi Gloria,We apologize for any inconvenience you experienced during your stay. Your feedback helps us identify areas for improvement, and we will take action to address them.Best Wishes, Social Media Support
10/10 Excellent
Aaron
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aaron
Séjour de 2 nuits en mars 2024
6/10 Satisfaisant
Jackie
14 févr. 2024
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Jackie
Séjour de 8 nuits en février 2024
10/10 Excellent
Catherine
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 2 nuits en février 2024
10/10 Excellent
Laurie
Voyage en couple
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Ivan
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ivan
Séjour de 4 nuits en janvier 2024
2/10 Horrible
Simon, Venice
Voyage en couple
3 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 4 nuits en décembre 2023
Réponse de Social Media Support le 7 févr. 2024
Hi Simon, We're truly sorry to hear about your disappointing experience during your recent stay. This is certainly not the level of service we strive to provide, and we apologize for the inconveniences you encountered with the cleanliness of your room and the overall condition of the hotel. Your feedback is extremely valuable to us, and we will address these issues with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Kind Regards, Social Media Support
6/10 Satisfaisant
Kyle
Voyage en couple
2 janv. 2024
Les points forts : Propreté
Kyle
Séjour de 3 nuits en décembre 2023
Réponse de Social Media Support le 7 févr. 2024
Hi Kyle, We're deeply sorry to hear about the inconveniences you encountered during your stay. This is certainly not the experience we aim to provide. Please accept our sincere apologies for the issues with the toilet and air conditioner in your room. We understand how frustrating this must have been. We truly appreciate your understanding, and we'll work diligently to address these concerns to ensure a more comfortable stay for our guests in the future.Kind Regards, Social Media Support
10/10 Excellent
luke
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
luke
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Gisella
10 déc. 2023
Gisella
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Gisella
10 déc. 2023
Gisella
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Maria Alejandra
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria Alejandra
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Hansol
Voyage en couple
7 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hansol
Séjour de 3 nuits en décembre 2023
4/10 Médiocre
Aaron
Voyage en couple
6 déc. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Tyler
Voyage en famille avec de jeunes enfants, Voyage en famille
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyler
Séjour de 1 nuit en novembre 2023
Réponse de Social Media Support le 29 nov. 2023
Hi Tyler, Thank you for sharing your 5-star experience! Your feedback motivates us to maintain our high standards.Kind Regards, Social Media Support
2/10 Horrible
Alan
13 nov. 2023
Alan
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Stephanie
12 nov. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Stephanie
Séjour de 1 nuit en novembre 2023
Réponse de Social Media Support le 15 nov. 2023
Hi Stephanie, Thank you for informing us about your vacation experience at the Westgate Park City Resort and Spa. We do regret to see it was negative, and although we do not know what went wrong, we hope to see you again soon. Best Wishes,Social Media Support
10/10 Excellent
Kase
10 nov. 2023
Kase
Séjour de 1 nuit en novembre 2023
Réponse de Social Media Support le 4 déc. 2023
Hi Kase, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Park City Resort and Spa!Best Wishes,Social Media Support
6/10 Satisfaisant
Amy
6 nov. 2023
Amy
Séjour de 2 nuits en novembre 2023
Réponse de Social Media Support le 9 nov. 2023
Hi Amy, Thank you for taking the time to provide us with awesome feedback on the Westgate Park City Resort and Spa. We look forward to your next visit very soon!Best Wishes,Social Media Support
2/10 Horrible
Joseph
Voyage en couple
1 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en octobre 2023
Réponse de Social Media Support le 3 nov. 2023
Hi Joseph, Thank you for choosing the Westgate Park City Resort and Spa. We are truly sorry that you aren't enjoying your current stay with us. We hope that all concerns are brought to the attention of our front desk staff so that they can assist with providing you an exceptional rest of your stay. It is our hope that your negative outlook changes into a positive one.Best Wishes,Social Media Support
8/10 Bien
Voyageur vérifié
Voyage en famille
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de Social Media Support le 10 nov. 2023
Hi, We are happy that you enjoyed your accommodations and our staff at the Westgate Park City Resort and Spa. We hope to welcome you back again very soon.Best Wishes,Social Media Support
2/10 Horrible
Sarah
25 oct. 2023
Sarah
Séjour de 3 nuits en octobre 2023
Réponse de Social Media Support le 10 nov. 2023
Hi Sarah, Thank you for taking the time to rate the Westgate Park City Resort and Spa. We regret to see that you had a less than exceptional stay, while we don’t know the reason why, we hope you give us another chance to provide you with an experience that exceeds all your expectations.Best Wishes,Social Media Support
4/10 Médiocre
Brent
24 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Brent
Séjour de 1 nuit en octobre 2023
Réponse de Social Media Support le 24 oct. 2023
Hi Brent, Thank you for taking the time to share your feedback with us regarding your recent stay at our resort. We sincerely apologize for any inconveniences you may have experienced during your visit. We understand that there was a misunderstanding regarding your room view, and we deeply regret any disappointment this may have caused. Our aim is to meet and exceed our guests' expectations, and we apologize for the mix-up. Regarding the amenities, we are truly sorry to hear that some of them were not available during your stay. We strive to provide a wide range of services and facilities for our guests to enjoy, and it is disheartening to learn that you were unable to access them as expected. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your honesty. We hope that you will consider giving us another opportunity to provide you with the exceptional experience we strive to offer.Kind Regards, Social Media Support
8/10 Bien
Wayne
1 oct. 2023
Wayne
Séjour de 2 nuits en septembre 2023
Réponse de Social Media Support le 23 oct. 2023
Hi Wayne, Thank you for taking the time to provide us with awesome feedback on the Westgate Park City Resort and Spa. We look forward to your next visit very soon!Best Wishes,Social Media Support
10/10 Excellent
Momchil
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Momchil
Séjour de 4 nuits en avril 2023
Réponse de Social Media Support le 7 sept. 2023
Hi Momchil, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Park City Resort and Spa in the future for another impressive stay! Best Wishes,Social Media Support
6/10 Satisfaisant
Janna, Staten Island
23 août 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Janna
Séjour de 5 nuits en août 2023
Réponse de Westgate Customer Care le 9 oct. 2023
Hi Janna, thanks for taking the time to visit us. We would have loved to know a bit more as we want to ensure guest satisfaction. We truly hope that we will get the chance to welcome you again for a much better experience at our resort.Kind Regards
8/10 Bien
Carl
14 août 2023
Carl
Séjour de 1 nuit en juillet 2023
Réponse de Social Media Support le 17 août 2023
Hi Carl, Thank you very much for your feedback and thank you for choosing the Westgate Park City Resort and Spa. We can't wait to see you again!Best Wishes,Social Media Support
10/10 Excellent
hunter
Voyage en famille, Voyage en couple
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hunter
Séjour de 2 nuits en août 2023
Réponse de Social Media Support le 16 août 2023
Hi Hunter, Thank you for visiting us here at the Westgate Park City Resort. We're thrilled to know that you had a fantastic experience, and we look forward to hosting you for many more visits!Best Wishes,Social Media Support
10/10 Excellent
Kari
4 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kari
Séjour de 2 nuits en juillet 2023
Réponse de Social Media Support le 9 août 2023
Hi Kari, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Park City Resort and Spa!Best Wishes,Social Media Support
10/10 Excellent
David
Voyage en famille
31 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 2 nuits en juillet 2023
Réponse de Westgate Resorts le 1 août 2023
David, Thank you so much for your review. We are pleased to read that you enjoyed our resort amenities and services. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!Kind regards,Social Media Support
10/10 Excellent
Tonya
Voyage en groupe
24 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tonya
Séjour de 1 nuit en juillet 2023
Réponse de Social Media Support le 25 juil. 2023
Hi Tonya, Thank you for choosing the Westgate Park City Resort and Spa. We appreciate your comments and are glad you found us to be of great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon.Best Wishes,Social Media Support
8/10 Bien
Kim
Voyage en couple
18 juil. 2023
Kim
Séjour de 1 nuit en juillet 2023
Réponse de Social Media Support le 21 juil. 2023
Hi Kim, Thank you for staying at the Westgate Park City Resort and Spa! We're overjoyed that you enjoyed your stay! We apologize for the inconvenience that you had to endure, but we do hope to see you soon again for a vacation that exceeds all your expectations.Best Wishes,Social Media Support
8/10 Bien
Kristine
Voyage en famille
17 juil. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Nice, but could use some updates
Kristine
Séjour de 2 nuits en juillet 2023
Réponse de Social Media Support le 19 juil. 2023
Good Morning Kristine,We appreciate your 4-star rating on the Westgate Park City Resort very much! We're glad you had an excellent visit and look forward to welcoming you back.Best Regards,
10/10 Excellent
graciela
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
graciela
Séjour de 1 nuit en juillet 2023
Réponse de Westgate Resorts le 12 juil. 2023
Graciela, Gracias por elegir Westgate Park City Resort & Spa. Fue un placer recibirlos durante su estadía en la ciudad. Ver su cara familiar en una estadía futura sería un honor!Kind regards,Social Media Support
4/10 Médiocre
Denise
6 juil. 2023
Denise
Séjour de 1 nuit en juillet 2023
Réponse de Social Media Support le 12 juil. 2023
Hi Denise, Thank you for sharing your experience with us. We are always pleased to hear when guests enjoyed their Westgate Park City Resort and Spa stay. We are happy you enjoyed your time with us and hope to see you again soon.Best Wishes,
10/10 Excellent
John
5 juil. 2023
John
Séjour de 1 nuit en juillet 2023
Réponse de Social Media Support le 27 juil. 2023
Good Afternoon John,We are so glad you had a 5-star experience at our resort. We hope to welcome you back in the future for another impressive stay! Best Regards,
10/10 Excellent
Kensuke
29 juin 2023
Kensuke
Séjour de 1 nuit en juin 2023
Réponse de Westgate Resorts le 25 juil. 2023
Kensuke, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation. Kind regards,Social Media Support
10/10 Excellent
Travis
Voyage en famille
26 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Family trip
Travis
Séjour de 2 nuits en juin 2023
Réponse de Westgate Resorts le 27 juin 2023
Travis, thank you for spending a wonderful weekend with us! It was a pleasure hosting you during your time in town. We're thrilled that you enjoyed our awesome amenities and warm hospitality. Seeing your familiar face on a future stay would be an honor!Kind regards,Social Media Support
10/10 Excellent
Kathleen
26 juin 2023
Kathleen
Séjour de 2 nuits en juin 2023
Réponse de Social Media Support le 3 juil. 2023
Good Afternoon Kathleen,Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for staying at the Westgate Park City Resort and Spa.We look forward to hosting you again! Best Regards,
4/10 Médiocre
Yoko
25 juin 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Yoko
Séjour de 2 nuits en juin 2023
Réponse de Social Media Support le 27 juin 2023
Hi Yoko, Thank you for your rating on the Westgate Park City Resort. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Kind Regards,
10/10 Excellent
Sarah
Voyage en couple
24 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en juin 2023
Réponse de Social Media Support le 27 juin 2023
Hi Sarah,Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Park City Resort soon. Kind Regards,