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Avis sur Hotel Zoso

4 out of 5
Hotel Zoso
150 S Indian Canyon Dr, Palm Springs, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 376 avis sur 680." "
Note des voyageurs de 8 (Bien), d’après 140 avis sur 680." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 680." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 680." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 680." "

8,8/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Charly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location ! A bit expensive when compared to other hotels in this category but overall a good experience and pretty comfortable !
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Charly, Wow, thank you so much for the great review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!Davis GavaldonGeneral Manager

6/10 Satisfaisant

Patrick

Réponse de Guest Service Manager le 16 mars 2023
Thank you for your review and we look forward to seeing you again soon.

8/10 Bien

Ernest

Voyage en couple
Les points forts : Propreté et personnel et service
The staff was extremely helpful and outgoing. The gym facilities were clean and had a decent variety of machines. The room was clean, but just basic. "Luxury bedding" was a sheet covered duvet and two small pillows per person. Small fridge but no microwave.
Séjour de 2 nuits en mai 2024

2/10 Horrible

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was super! The noise from the Happy Face Bar attached to the hotel was horrible! The music started at 10:00 pm until 1:30 am! Four hours of sleep per night ruined our vacation!! Don’t think I would ever stay there again!!!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The flamingo pool party was fun! Beds are comfortable will definitely stay there again!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Leslie

Voyage en famille
Les points forts : Propreté et personnel et service
The location is excellent, the property condition is pretty good, and the staff is friendly. The thing that surprised us was the pool noise. The hotel allows people who are not guests of the hotel to use the pool via pool parties with LOUD music. This lasted the entire afternoon, and the only way to escape the noise was to leave the hotel. The gym was also not great. There was no AC and the television did not work. There was only one spin bike and one treadmill.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Leslie,We are thrilled to hear our team members wowed you with their excellent hospitality. We pride ourselves on creating memorable experiences and while it seems our team did just that, our pool did not. We get it, just because mid-century modern is the vibe in Palm Springs doesn’t mean we can’t keep things fresh. We’ve shared your comments with our leadership team and hope to make improvements before your next visit. David GavaldonGeneral Manager

10/10 Excellent

Jared

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay! Place needs a little cosmetic charisma but everything else was great!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Hey Jared, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

4/10 Médiocre

Janie

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I booked this hotel because I wanted two joining rooms and called ahead 2 weeks prior to confirm the joining rooms and they said all was good to go. When we arrived we had Layne checking us in (not friendly from the get go) and he told us that they had zero joining rooms available which could not be true, the hotel was empty, no one at the pool, or waiting or anywhere the entire time. I would not stay here again because they refused to accommodate a simple request.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Janie,Well this is embarrassing. At ZOSO, we thrive off chill vibes and good times and that was clearly not what happened here. When we say we like to create memorable experiences, we mean the positive ones and boy did we blow it. Your comments have been escalated to our senior leadership and will be addressed. We sincerely apologize.David GavaldonGeneral Manager

10/10 Excellent

Hermenegildo Rommel, Calgary

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
A great choice for a stay in Palm Springs. Right next to Palm Canyon Drive and the rest of downtown and only 5 minutes from airport. The rooms are very large, clean and well-maintained. Definitely would stay here again next time we’re in Palm Springs.
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed staying at Hotel Zoso. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

6/10 Satisfaisant

Molle

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
The pool was not clean during the day. It would be in the morning, but the filtration system wasn't consistently working, to keep guck, debris, etc., out of the pool. It was a bit disgusting, especially since it is only 3.5' deep. The staff though were very nice, helpful, and accommodating. Especially the cleaning room staff, as you don't get room cleaning unless it is requested, and the staff was very kind when approached about switching out towels, etc. Lastly, the techno music at the two pool parties was extremely loud and could had been mixed up with some other tunes in between all the techno/bumping to accommodate a few different tastes.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Molle,We are thrilled to hear our team members wowed you with their excellent hospitality. We pride ourselves on creating memorable experiences and while it seems our team did just that, our pool did not. We get it, just because mid-century modern is the vibe in Palm Springs doesn’t mean we can’t keep things fresh. We’ve shared your comments with our leadership team and hope to make improvements before your next visit. David GavaldonGeneral Manager

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Campy and Cool
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Hey Scott, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed Hotel Zoso. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

2/10 Horrible

Curtis Patrick

Séjour de 3 nuits en avril 2024
Réponse de General Manager le 4 mai 2024
Uh-oh, looks like we did not exceed your expectations. Please let us know what we can do to be better. Apologies.David GavaldonGeneral Manager

10/10 Excellent

Maria, Orem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

6/10 Satisfaisant

Robert

Les points forts : Propreté et personnel et service
this was 4v star property at one time it has slipped to a 3 star poolarea meeds alot of work!!! so dead looking. plant and stay away from trendy bs
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Robert,Well, this is one way to may a splash - and not that splash we were hoping for. Thank you for sharing your comments. We apologize our pool scene did not meet your expectations. We strive to provide ultimate fun in the ZOSO sun, and clearly we missed the mark. We have addressed your comments with our senior leadership team. David GavaldonGeneral Manager

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valet was the best love them all
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Thank you so much for the great review we love our Valet team too.David GavaldonGeneral Manager

8/10 Bien

Lawrence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It had a great location but the housekeeper staff left us short of toilet paper and kleenex.Also housekeeping wasn't done until late in the day. Couldn't find any vending machines to but water,etc..
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Hey Lawrence, Wow, thank you so much for the nice review. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Thank you so much for leaving a review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!Sincerely,David GavaldonGeneral Manager

2/10 Horrible

Travis

Séjour de 1 nuit en avril 2024

10/10 Excellent

Diego

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone working there is SO friendly! Love them
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Diego,, Wow, thank you so much for the great review. We are thrilled to hear you enjoyed staying with us . We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

8/10 Bien

Gloria, Pico Rivera

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back to Hotel Zoso soon!David GavaldonGeneral Manager

8/10 Bien

Jimmy

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Dear Jimmy,Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

4/10 Médiocre

Marissa, Valley Glen

Les points forts : Propreté et personnel et service
The staff was great, but unfortunately I had to rate based on my overall experience. I feel like the bare minimum a hotel owes you, is a quiet night in your room. I paid for a “city view”, but what I got was the parking lot view. I was woken up at 3:00am, 5:00am and 8:00am by delivery truck reverse alarms beeping, high winding low gear diesel RPMs backing up 200 feet to the loading dock or whatever they were delivering to. Then the trucks would sit right under my room with the engine idling while the driver wrapped up paperwork or whatever. So between 3-8am I was unable to get any sleep. I ride a motorcycle, so had to make my 250 mile ride home with 4 hours of rest. Not a great scenario. Will not come back.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Marissa,Thank you so much for taking the time to share your comments and we apologize your experience was less than ideal. We strive to provide a fun and inclusive atmosphere and we missed the mark. Your comments have been escalated to our senior leadership and will be addressed. We apologize again. David GavaldonGeneral Manager

10/10 Excellent

Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located. Friendly and efficient staff. Room very spacious and well appointed. Nicely placed and sized balcony
Séjour de 10 nuits en mars 2024
Réponse de General Manager le 14 avr. 2024
Dear Lynn,Thank you so much for your great review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly from the moment we arrived. And check in. Our baggage was brought up to our room promptly. We enjoyed the cucumber water down stairs by the bar. The pool area was very nice and clean and quiet. Our room was clean and everything was up to date. We enjoyed the balcony view. Followed by morning brunch at their kitchen. Food was good. Everything was in walkable distance. We did not need our car. We just enjoyed Palm Springs down town area. It was very nice. We ate at a restaurant every night. And bought art to bring back home. We would definitely come back to Zoso Hotel for another stay. We miss it already.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Brian,Thank you so much for your great review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

8/10 Bien

Kathleen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place-clean and friendly.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 avr. 2024
Thank you so much for your great review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

6/10 Satisfaisant

John

Les points forts : Personnel et service
Definitely a party hotel right downtown. Some of the fixtures in the hotel were barely holding on, like the shower nozzle and TP holder. Not worth the expensive price.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
We apologize for things not being 100% right, we will pass this on to our management. Please come back to visit us again soon.David GavaldonGeneral Manager

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 avr. 2024
Hey Brian, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed staying at Hotel Zoso. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

10/10 Excellent

Mercedes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was within walking distance as far as shopping and dining goes. The hotel staff was very friendly and always willing to help. Suggestions for dining were appreciated as well.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
Hey Mercedes, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed Hotel Zoso. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No complaints. Nice stay.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Mark,Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

6/10 Satisfaisant

Martha, Morgan Hill

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 9 avr. 2024
Dear Martha, We pride ourselves on creating memorable experiences and while it seems our team did just that, our rooms/lobby/etc did not. We get it, just because mid-century modern is the vibe in Palm Springs doesn’t mean we can’t keep things fresh. We’ve shared your comments with our leadership team and hope to make improvements before your next visit. David GavaldonGeneral Manager

10/10 Excellent

Russell, Portland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place to stay within walking distance of downtown shops and restaurants. Friendly and courteous staff.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Russell,Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

6/10 Satisfaisant

Montrella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 9 avr. 2024
It looks your stay wasn't a disaster, but we didn't exceed your expectations either. Please give us a chance to understand why we are walking the fine line between totally great and downright awful. David GavaldonGeneral Manager

10/10 Excellent

Matthew

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Stacy

Les points forts : Personnel et service
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 5 avr. 2024
It looks your stay wasn't a disaster, but we didn't exceed your expectations either. Please give us a chance to make it up to you. We hope to see you soon.David GavaldonGeneral Manager

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 9 avr. 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed staying with us. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

4/10 Médiocre

Clifford

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Clifford,Well this is embarrassing. At ZOSO, we thrive off chill vibes and good times and that was clearly not what happened here. When we say we like to create memorable experiences, we mean the positive ones and boy did we blow it. Your comments have been escalated to our senior leadership and will be addressed. We sincerely apologize. David GavaldonGeneral Manager

6/10 Satisfaisant

Jett

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
It looks your stay wasn't a disaster, but we didn't exceed your expectations either. Please give us another chance to make it up to you. Thank you and see you soon.David GavaldonGeneral Manager

10/10 Excellent

kristen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every part of our stay was amazing! The valet and bell hop and front desk employees were so helpful and kind. Our room was perfect and right by the pool: it was close to everything. I would highly recommend this hotel.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Kristen, Wow, thank you so much for the positive review. We are thrilled to hear you enjoyed every part of your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

8/10 Bien

Barry, Sierra Vista

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Thank you so much for your great review rating. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

10/10 Excellent

ROBERT CHARLES

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying at Zoso. Super walkable to Downtown Palm Springs.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Robert, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ok spot to stay. Definitely party scene. No hot water in my room
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Michael, Wow, thank you so much for the review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

6/10 Satisfaisant

Lori

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This was close to downtown and the conference center so for us it was okay because we could walk. If I was on vacation I would not pick this the street noise at night was horrible and the pool was so active we would never use it.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
It looks your stay wasn't a disaster, but we didn't exceed your expectations either. Please except our apologies and please let us know if we can be of service to you on your next visit.David GavaldonGeneral Manager

10/10 Excellent

Tracy, Santa Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

10/10 Excellent

Albert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very acoomodating and friendly staff! Overall had a great experience!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 mars 2024
Hey Albert, Wow, thank you so much for the glowing review. We are thrilled to hear you had a good experience. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Lynn

Les points forts : Propreté et personnel et service
Great location. Staff friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Lynn, We apprciate the great review, thank you so much. We are thrilled to hear you enjoyed the location and friendly staff. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

4/10 Médiocre

Toni

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Toni,Well this is embarrassing. At ZOSO, we thrive off chill vibes and good times and that was clearly not what happened here. When we say we like to create memorable experiences, we mean the positive ones and boy did we blow it. Your comments have been escalated to our senior leadership and will be addressed. We sincerely apologize. David GavaldonGeneral Manager

8/10 Bien

Bob

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean, staff friendly and close to my association event. The lack of bar service in the evenings was disappointing.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Hey Bob, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Morris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walkable, convenient location, courteous and gracious staff.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Morris, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed the location and the staff. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice hotel
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 26 mars 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager