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Avis sur Newstead Belmont Hills Golf Resort & Spa

4 out of 5
Newstead Belmont Hills Golf Resort & Spa
27 Harbour Road, Paget Parish

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 294 avis sur 499." "
Note des voyageurs de 8 (Bien), d’après 152 avis sur 499." "
Note des voyageurs de 6 (Satisfaisant), d’après 33 avis sur 499." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 499." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 499." "

9,4/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Val , France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à recommander
Belle chambre, spacieuse et confortable. Vue sur baie. 1 chambre/ 1salon/ 1 cuisine équipee/ 1 grande salle de bain. Pas de plage sur place mais l'accès est organisé sur 1 plage voisine avec transport. Bus à proximité. Pas de prise électrique pour recharger une twizy (si location). Piscine/ salle de sport.
Séjour de 7 nuits en février 2018
Réponse de K. Bean le 1 mars 2018
Thank you Val! It was a pleasure to have you and we look forward to welcoming you back in the near future.

10/10 Excellent

MARIE JOSEE, QUEBEC CITY CANADA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé à 10 minutes de la Ville en bus ;
CHAMBRE MAGNIFIQUE ET VRAIMENT BIEN SITUÉ LE PERSONNEL EST TRÈS TRÈS AFFABLE ET ATTENTIONNÉ
Séjour de 4 nuits en décembre 2017
Réponse de K. Bean le 20 janv. 2018
Thank you for your wonderful review Ms. Josee, It was a pleasure to have you with us and im glad you enjoyed our amenities. Regards, K.Bean

10/10 Excellent

nick, Grasse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Fantastic service throughout the hotel - every single member of staff was friendly, courteous, helpful and smiling. What a change compared to some other Bermuda hotels. Excellent, modern rooms. Thoroughly recommended.

10/10 Excellent

Anne M.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The one bedroom cottage was very spacious and the views were fabulous
Séjour de 4 nuits en mai 2024
Réponse de K. Bean le 8 mai 2024
Thank you for sharing Anne M!We hope to welcome you back in the near future.Newstead Management

10/10 Excellent

Cory

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice suite room. Gorgeous view with a nice infinity pool.
Séjour de 4 nuits en avril 2024
Réponse de K. Bean le 6 mai 2024
Thank you for sharing Cory!We look forward to welcoming you back.Newstead Management Team

10/10 Excellent

Robin Ivy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The water taxi took us to Hamilton with no problem. The Captain was very friendly, made sure we had a direction in mind for our time in Hamilton. Also the shuttle to the beach was great! The beach was picture perfect. The hotel restaurant had the best food we had while in Bermuda, and all staff were friendly, kind and most helpful.
Séjour de 3 nuits en avril 2024
Réponse de K. Bean le 23 avr. 2024
Thank you for sharing Robin Ivy,Your feedback is greatly appreciated and I look forward to sharing with our staff. I am very happy to hear that you got to enjoy the amenities that we have to offer.Hopefully we will have the opportunity to welcome you back in the near future!

6/10 Satisfaisant

Karen

Voyage en groupe
Les points forts : Propreté et équipements
I have been coming to Newstead for three years and it has always been wonderful. This stay however, was not as wonderful. Our second day, the fire alarm went off in our room twice during the night, and we were unable to reach any staff member. Other than that, the staff was very nice and our room was great.
Séjour de 4 nuits en avril 2024
Réponse de K. Bean le 23 avr. 2024
Good day Karen,Thank you for sharing your recent visit. I would like to extend my apologies for the disturbance from the fire alarm. I do hope we will have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Craig Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was off season so we had a cozy time
Séjour de 5 nuits en mars 2024
Réponse de K. Bean le 7 avr. 2024
Thank you Craig Michael,We look forward to welcoming you back in the near future!Newstead Management Team

8/10 Bien

Ute Beatrix

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very calm.
Séjour de 4 nuits en février 2024
Réponse de K. Bean le 6 mars 2024
Thank you for sharing Ute Beatrix.Looking forward to welcoming you back in the near future!

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de K. Bean le 30 janv. 2024
Thank you for sharing Robert!

8/10 Bien

Anthony

Voyage en famille
Les points forts : Propreté et personnel et service
What I liked about the Newstead: 1) Centralized location on the island. 2) Friendly and extremely reactive staff. (Asked for extra blankets and we had them within 5 minutes) 3) Water ferry to Hamilton. It's on a limited schedule but still convenient. 4) 2 Bedroom Suites more than accommodated 8 of us. There was actually 2.5 baths (2 full bathrooms and 1 powder room). I wasn't expecting the extra half bathroom which was a pleasant surprise. Rooms were clean and big and the patios were comfortable with nice view of the harbor. There was a small kitchenette which proved to be quite convenient as well. 5) Round of golf is provided. Just have to pay for cart. 6) Satellite TV had almost every channel imaginable. 7) Master bedroom had jacuzzi tub. What I didn't like about the Newstead: 1) There's was only one restaurant on site that was open (it was the off season and the other restaurants actually required a shuttle to get there) 2) You need to take a 5 minute shuttle to golf course and the other resort restaurants. It's free and they are always on call but sometimes it's just easier to walk if allowed. 3) Pool is not heated. Would have been great to use in January. 4) The exterior appeared a little dated and the rooms decor leaned toward the older side. 5) Only had breakfast at the restaurant, Auroras, but I felt service was bit slow. We were the only ones there and it took quite a while for food to arrive. However servers were quite friendly and cordial.
Séjour de 4 nuits en janvier 2024
Réponse de K. Bean le 30 janv. 2024
Thank you for taking the time out to share your recent stay Anthony! Your feedback is greatly appreciated. We are so delighted to hear that you had a wonderful time with us and enjoyed all of the amenities that we have to offer. Looking forward to welcoming you back in the near future. :)

2/10 Horrible

naresh

Les points forts : Propreté
Les points faibles : Équipements
Séjour de 4 nuits en décembre 2023
Réponse de K. Bean le 30 janv. 2024
Thank you for sharing Naresh. I am very sorry that we did not meet your expectations. I do hope that we will have the opportunity in the near future the make your stay more enjoyable.

10/10 Excellent

Charlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de K. Bean le 13 déc. 2023
Thank you for sharing Charlie,It was a pleasure to have you with us.

8/10 Bien

Minal

Séjour de 3 nuits en novembre 2023
Réponse de K. Bean le 30 janv. 2024
Thank you for sharing Minal!

8/10 Bien

Charlotte E

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very helpful and cordial. On site dining options limited. Required the use of their shuttle service to get to beach or other dining options. Good that mini fridge was in the room but I think microwave should be provided aa well.
Séjour de 4 nuits en novembre 2023
Réponse de K. Bean le 30 nov. 2023
Thank you for sharing Charlotte. It was a pleasure to have you with us and I do hope we have the opportunity to welcome you back in the near future.Happy to also share that our suites offer full kitchen facilities if that may be of interest to you for the future :)

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was an excellent facility and the room was laid out very well. This room has much more space than most hotel rooms I have been in. You have the ability to take care of yourself by cooking, storing food etc. The only complaint we tried to order room service for breakfast and the phone was never answered so we ended up going to the restaurant for breakfast. The spa was excellent as we had a couples massage. Wonderful facility. We did not require transportation but the other guests looked like they were well taken care of.
Séjour de 1 nuit en novembre 2023
Réponse de K. Bean le 30 nov. 2023
Dear Donna,Thank you for taking the time to share your recent stay with us. We are very happy to hear that you enjoyed your accommodation and relaxation in our spa. Please accept our sincerest apologies for any inconvenience regarding your room service experience.Hopefully we have the opportunity to welcome you back in the near future.

10/10 Excellent

Linxi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newstead Belmont is just located across from Hamilton town and we were able to make use of their daily ferry across to Hamilton; staff were all warm, friendly and welcoming particularly the ferry captain and front desk officer who went above and beyond. Thank you! Rooms were a bit damp and dated but to be expected for this climate; we loved our stay and would book again when we are in Bermuda.
Séjour de 4 nuits en novembre 2023
Réponse de K. Bean le 29 nov. 2023
Thank you for sharing Linxi,Our staff's first priority is the comfort and satisfaction of our guest and we are delighted to hear that they met your expectations.We are also happy to hear that you enjoyed the amenities that we have to offer here at Newstead.Looking forward to welcoming you back in the near future!

10/10 Excellent

Terenay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was just what i needed, room service, and a quiet place. Always beautiful views.
Séjour de 3 nuits en novembre 2023
Réponse de K. Bean le 29 nov. 2023
Thank you for sharing Terenay,We look forward to welcoming you back to your home away from home!

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views, loved the ferry to Hamilton and shuttle to golf. Nice amenities. Beautiful pool.
Séjour de 4 nuits en octobre 2023
Réponse de KBean le 23 oct. 2023
Thank you for sharing Linda. It was a pleasure to have you with us. We look forward to welcoming you back!

10/10 Excellent

Melanie Di

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, very friendly and helpful staff
Séjour de 5 nuits en septembre 2023
Réponse de K. Bean le 17 oct. 2023
Thank you for sharing Melanie Di!

8/10 Bien

Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de K. bean le 11 oct. 2023
Thank you for sharing Ellen!

10/10 Excellent

Susan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de K. Bean le 1 sept. 2023
Thank you for sharing Susan!

10/10 Excellent

Amber N.

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Newstead Bellmont had wonderful large suites with great views of the Harbor. We enjoyed the ferry service to Hamilton as well as the quick access to Coco Beach directly from the hotel. And service from front desk, room service, pool bar/food, etc... were all friendly & helpful!
Séjour de 7 nuits en août 2023
Réponse de K. Bean le 30 août 2023
Dear Amber N.We appreciate you taking the time out to share your recent visit with us.We are happy to hear you enjoyed the service and amenities offered.Hopefully we will have the opportunity to welcome you back in the near future!

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Équipements
Great resort in a great location. We were able to get to Hamilton with ease on the free ferry. Good at Aurora was great and the pool and pool bar are great hang out spots.
Séjour de 4 nuits en août 2023
Réponse de K. Bean le 30 août 2023
Thank you for sharing Matthew!It was our pleasure to have you with us. We look forward to having the opportunity to welcome you back soon!

10/10 Excellent

Karl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the location, the infinity pool, the views and the shuttle service to the beach & Hamilton. The pool was too warm and the pool bar closed too early.
Séjour de 6 nuits en août 2023
Réponse de Newstead Management Team le 24 août 2023
Thank you for your lovely review Karl.We are delighted to hear that you loved your stay with and we have taken note on your feedback regarding to pool and services. We hope to welcome you back in the future!

10/10 Excellent

Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Newstead Management Team le 21 août 2023
Thank you for sharing Joan,It was a pleasure to have you with us. Looking forward to having the opportunity to welcome you back

10/10 Excellent

Raymond, Newington

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en août 2023
Réponse de K. Bean le 19 sept. 2023
Thank you for sharing Raymond!

10/10 Excellent

Miljan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de K. Bean le 16 août 2023
Thank you for sharing Miljan!

8/10 Bien

Dorothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful resort with incredible views and pool. The staff were very helpful and polite. The ferry to and from Hamilton, tho limited, was perfectly convienant. The hotel shuttle to the beach and golf course was convenient but (for other travels) be prepared to use taxis alot as the bus stop is a walk away. We had food delivered from the store that the hotel staff put in our fridge while we were out and Auroras breakfast/dinner options were delicious. Our hoisekeeping service was incredible, and adorable as she decorated our daughters bed with their stuffys every day (it was so cute !). My only issue is we had some small ants in the and some previous water damage to the wood floors in our room. That was a bit disappointing as this was a very costly stay. Otherwise amazing stay and would highly recommended.
Séjour de 4 nuits en août 2023
Réponse de Newstead Management le 17 août 2023
Good day Dorothy,Thank you for choosing our hotel for your stay. It is our privilege to know that you had a great experience with us during your recent visit. We are happy you enjoyed our service, facilities and location and please accept our apologies for the issue with the ants.Thank you again and we look forward to having you stay with us again.

10/10 Excellent

Diana Lynn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Newstead is stunning. The rooms are large and clean with large balconies. The infinity pool looks over Hamilton harbor and has amazing sunsets. We made use of the water shuttle to Hamilton and beach shuttle everyday. The use of beach amenities (chairs/umbrellas/drink service) at the Coco Reef were appreciated. The onsite restaurants were excellent.
Séjour de 7 nuits en juillet 2023
Réponse de Newstead Management Team le 16 août 2023
Thank you for sharing Diana Lynn,We are so pleased to hear that you had a wonderful stay with us and enjoyed all the amenities that we have to offer. We hope to welcome you back soon!

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rooms were very nice and the entire property was well maintained. Great location, beautiful views off the balcony!
Séjour de 2 nuits en juillet 2023
Réponse de K. Bean le 2 août 2023
Thank you for sharing Ian! We are happy to hear that you enjoyed your time and beautiful views on the property.We hope to have the opportunity to welcome you back in the near future!

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de K. Bean le 1 août 2023
Thank you for sharing Erika!

8/10 Bien

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de K Bean le 31 juil. 2023
Thank you for sharing Emily!

6/10 Satisfaisant

Jennifer

Séjour de 1 nuit en juillet 2023
Réponse de K.Bean le 16 août 2023
Thank you for sharing Jennifer!

10/10 Excellent

Treasha

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I'm in love with the sunset from the restaurant it was so beautiful and breathtaking also the view is one in a million just beautiful. The property and room is clean. It was my 2nd wedding anniversary and I'm so happy I choose this hotel definitely will be going back from another visit.
Séjour de 1 nuit en juillet 2023
Réponse de K. Bean le 31 juil. 2023
Thank you for choosing Newstead for such a joyous occasion Treasha! It was a pleasure to have you with us and we look forward to welcoming you back!

10/10 Excellent

Michael, Fayetteville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being next to the ferry that takes you to downtown Hamilton is really nice. Pool was great. Dinning was very good. Easy access to golf. Comfortable room with nice views
Séjour de 5 nuits en juillet 2023
Réponse de K. Bean le 13 juil. 2023
Thank you for choosing Newstead Belmont Hills Michael!It was a pleasure to have you with us and we delighted to see you enjoyed the amenities and views our property has to offer. We look forward to welcoming you back in the near future!

10/10 Excellent

Quensi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I wish there were more options for room service. But everyone was extremely friendly and helpful.
Séjour de 3 nuits en juin 2023
Réponse de K. Bean le 4 juil. 2023
Thank you for sharing Quensi,It was a pleasure to have you with us.We look forward to welcoming you back in the near future!

10/10 Excellent

Tammy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The amenities Newstead provides are a plus when considering where to stay in Bermuda. Getting around the island can be difficult; however the shuttle service and water shuttle service make it fairly easy. The staff are professional, helpful and pleasant. We dined at the restaurant hotel, which was fairly good—I might suggest a seafood option. Overall a wonderful stay; hoping to return in the future.
Séjour de 7 nuits en juin 2023
Réponse de K. Bean le 3 juil. 2023
Thank you for this wonderful review Tammy. We are thrilled to know that you enjoyed your stay with us and we appreciate you taking the time to share. Happy to hear that you also enjoyed all the amenities that we offer and that our shuttles assisted you in getting around the island with a bit of ease. We hope to have the pleasure of welcoming you back in the future.

4/10 Médiocre

Geoffrey Emanuel Tate

Séjour de 3 nuits en juin 2023
Réponse de K. Bean le 28 juil. 2023
Thank you for sharing Geoffrey Emanuel,We are very sorry that we did not meet your expectations. Hopefully we will have the opportunity to welcome you back for a more enjoyable stay.Newstead Management

8/10 Bien

Alex

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What a view!
A great room (1 bedroom suite) in a nice hotel with an awesome swimming pool. Couldn't get the kids out of it! We didn't eat other than kids meals but the food looked good and the drinks were cold!
Séjour de 2 nuits en juin 2023
Réponse de K. Bean le 30 juin 2023
Thank you for sharing your review Alex,It was a pleasure to have you and the family with us. Hopefully we will have the opportunity to welcome you back in the near future!

8/10 Bien

Donna

Voyage en groupe, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Loved the quietness, the ability to take a shuttle to town, although wish there was more times. The front desk messed up a lot with our trasportation and didnt seem knowledgable about a lot of things. The maid service was terrific and very knowledgeable and helpful. Rioms were gorgeous and very clean.
Séjour de 7 nuits en juin 2023
Réponse de K. Bean le 26 juin 2023
Good day Donna,Thank you for your feedback. I am very glad to hear that you enjoy your stay with us. I am very sorry for the service received by the front desk team. Please be assured that this matter will be addressed to ensure a more enjoyable experience for our guest. I do hope we have the opportunity to welcome you back in the near future.

4/10 Médiocre

Daniel

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Positives: The Deluxe studio was fantastic (nice view, clean and spacious). Pool was spacious and great view of the harbour. Restaurant staff were nice and attentive. Other guests were friendly. Negatives: The front desk staff and shuttle were horrible. Not very helpful or attentive. Shuttle from Coco Reef to Newstead took over an hour to arrive. Front desk staff were not helpful with booking information on the $15 airport shuttle. Nor did they notify us of our taxi arriving to pick us up. Front desk staff was the low point. Compared to Coco Reef front desk staff were excellent and very attentive when we were stuck waiting for the shuttle from Newstead. We do not recommend this resort.
Réponse de K. Bean le 13 juin 2023
Thank you for your feedback.Customer satisfaction remains the number one priority. I am very sorry that we have not done so and that we have fallen short of your expectations. I appreciate you sharing your experience, and I will address the Front Desk team to ensure a better experience for our guest.I do hope we have an opportunity to welcome you back in the near future for a more enjoyable stay.K. BeanDirector of Rooms

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything you need for a perfect Bermuda vacation
Stunning view. Wonderful pool. Excellent restaurant. Convenient water taxi to Hamilton and land shuttle to Belmont Hills and Coco Reef. Use of the amenities at Coco Reef was especially appreciated.
Séjour de 4 nuits en mai 2023
Réponse de K. Bean le 22 mai 2023
Thank you so much for sharing David. It was a pleasure to have you with us. We are glad to hear you enjoyed the amenities offered and look forward to the opportunity to welcome you back in the near future.

8/10 Bien

Lucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Restaurant manager
Our stay was very nice. The only complaint we had was that the restaurant manager was reprimanding his employees in front of the guests. This is demeaning to the employee themselves and totally inappropriate to do in front of dining guests. He ranted about how the "back" was a mess and other issues. An older gentleman with an accent. Someone needs to speak to him.
Séjour de 4 nuits en mai 2023
Réponse de K. Bean le 22 mai 2023
Good day Lucy,Thank you for sharing your recent stay with us. I am very sorry to hear of your experience while dining. Please be assured that this matter will be addressed. Looking forward to the opportunity to welcome you back in the near future.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience in May.
Séjour de 5 nuits en mai 2023
Réponse de K.Bean le 15 mai 2023
Thank you for sharing Daniel!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in a suite and we loved the great space it provided and the magnificent views.
Séjour de 5 nuits en avril 2023
Réponse de K.Bean le 30 avr. 2023
Thank yo for sharing Charles! :)

10/10 Excellent

JOHN FRANCES, HURLEY

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location great deluxe studio with king bed kitchen huge sitting area large bathroom and a breath taking view! Of Hamilton harbor
Réponse de K. Bean le 28 avr. 2023
Thank you for sharing John Frances! It was a pleasure to have you we us. We look forward to welcoming you back in the near future :)Newstead Management Team

10/10 Excellent

Perry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loving this place!
Excellent stay. My second time her but disappointing that there is no recycling as we are used to and had gathered all our recyclables! Also we were on the ground floor near the water and my sister spotted a rat outside the rooms late at night. I advised the office which they appropriately advised they would deal with. Never seen such a thing at any resort I have been to in the Carribean!
Séjour de 7 nuits en avril 2023
Réponse de K. Bean le 25 avr. 2023
Thank you for taking the time to post your feedback regarding your recent stay with us. The sighting of a rat on the grounds of the property is highly unusual, although Bermuda, being a sub-tropical climate, does unfortunately, have this species here. We are vigilant in our controls to ensure that the hotel is free of these types of unwanted guests. Thank you for bringing this issue to our attention; we have alerted our operations team in order to address this outside issue immediately. Regarding the recycling I will follow up with our housekeeping team as we do still offer recycle bags for guest in our suites. We appreciate your feedback. Newstead Management

8/10 Bien

David

Séjour de 4 nuits en avril 2023
Réponse de K.Bean le 15 mai 2023
Thank you for sharing David!

6/10 Satisfaisant

James Paul

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We loved the hotel and the room and certainly the restaurant However when we approached the young lady at reception on Sunday morning she was rude and unhelpful
Séjour de 3 nuits en avril 2023
Réponse de K. Bean le 20 avr. 2023
Thank you for sharing James Paul. I was first like to apologize for the level of service received from one of our staff members. Please be assured that this matter will be addressed immediately as customer service and satisfaction is our top priority.Thank you again for choosing Newstead and I do hope we have the opportunity to welcome you back in the near future!Regards, Newstead Management Team