Dear Valued Guest, We have taken note of your remark pertaining to the cigarette smell in your room and please accept our apology for the discomfort you experienced while staying with us. I have personally instructed our Executive Housekeeper to make sure all our guestrooms are thoroughly checked and are completely smell free before we welcome our guests. Please kindly be informed that as a preventative action, we set a card in every non-smoking room to inform that smoking is strictly prohibited. It is certainly unfortunate that you contended with this issue, and we regret that we did not have an opportunity to rectify this situation while you were here. We apologize for this disruption and in the meantime, we made remarks on your profile so that the room for your next stay will be provided with an extra care and attention.Sincerely, Shirly SantiagoGuest Experience ManagerSwissôtel Nankai Osaka

Dear valued guest, We appreciate your feedback and for your constructive comments following your recent stay in our hotel . This will allows us to improve our service quality. So that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience. I have highlighted your comments with our team especially at house keeping to ensure improvements are made. Also, we do offer bigger rooms that you might like, you can check thru our website.Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

お客様この度はスイスホテル南海大阪にご宿泊いただき、誠にありがとうございました。お客様からいただくご意見は、より良いご滞在とサービスの向上をかなえるため、大切に考えております。この度はご不快な思いをさせてしまい、心よりお詫び申し上げますせっかく足を運んでくださったにも関わらず、ご満足いただけるサービスをご提供できず大変申し訳ございませんでした。まだまだ至らぬ点が多々ございますが、サービス、施設ともによりご満足いただけるよう一層努めてまいりますので、今後ともスイスホテル南海大阪をよろしくお願いいたします。シャーリー·サンテイアゴゲストエクスペリエンス & クオリティ部長スイスホテル南海大阪

Dear valued guest, We appreciate your feedbackand for your constructive comments following your recent stay in our hotel . This will allows us to improve our service quality. So that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience. I have highlighted your comments with our team especially at housekeeping to ensure improvements are made Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

Dear valued guest, We appreciate your feedback and for your constructive comments following your recent stay in our hotel . This will allows us to improve our service quality. So that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience. I have highlighted your comments with our team especially at housekeeping to ensure improvements are made.Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

Dear valued guest, We appreciate your feedback and for your constructive comments following your recent stay in our hotel . This will allows us to improve our service quality. So that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience. I have highlighted your comments with our team to ensure improvements are made.Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka