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Avis sur Cross Hotel Osaka

4 out of 5
Cross Hotel Osaka
2-5-15 Shinsaibashi-suji, Chuo-ku, Osaka, Osaka-fu

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 747 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 203 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 1003." "

9,6/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Jacques

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je le recommande à tous
Séjour de 5 nuits en mai 2024
Réponse de Cross Hotel Osaka le 13 mai 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review. We are very happy that you recommended our hotel to other travelers.We will continue our effort to provide the best service to all our guests. If you have any chances to visit Osaka again, we are very much looking forward to welcoming you back in the near future! Sincerely yours,Cross Hotel Osaka

8/10 Bien

olivier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Cross Hotel Osaka le 30 août 2023
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

10/10 Excellent

Alexandre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour à Osaka
Séjour parfait , excellentes prestation, personnel très serviable.
Séjour de 2 nuits en octobre 2019
Réponse de CROSS HOTEL OSAKA le 21 févr. 2020
Dear Valued Guest, Thank you for choosing Cross Hotel Osaka and for taking the time to share your feedback about your recent stay. Your kind comments on our service and staff are much appreciated and the word, "excellentes prestation, personnel très serviable." is a great encouragement for us. We promise to continue our effort to provide the best service for all our future guests. Kinds regard, Cross Hotel Osaka

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Cross Hotel Osaka le 6 nov. 2019
Dear Valued Guests, thank you very much for having stayed at Cross Hotel Osaka. We are very much looking forward to welcoming you again in near future. Sincerely Yours.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Taille des chambres ideale, situé au coeur de la vibrante Osaka proche des stations de metro et tres accessible depuis l'aéroport - nous recommandons vivement cet etablissement
Séjour de 2 nuits en août 2019
Réponse de Noboru le 24 sept. 2019
Thank you for your valuable comments. And we are very happy to hear that you liked the location and enjoyed your staying. Your good comments are much appreciated and the word, "Highly recommended" is a great encouragement for us. We are very much looking forward to welcoming you again in near future.

8/10 Bien

Trevor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
B
Séjour de 2 nuits en février 2024

10/10 Excellent

Maximilian Otto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel which has been recently renovated or at least looked like that. We stayed at the Cross Floor which came with free access to a VIP lounge where you had plenty of free drinks and food. That was awesome! Location is really great! Close to lots of restaurants, bars or clubs!
Séjour de 4 nuits en mai 2024
Réponse de Cross Hotel Osaka le 24 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very honored to hear that you were satisfied with our lounge and the location.As you mentioned, we are right in the middle of Osaka city, and it is very convenient not only for dining or shopping but also for sightseeing inside of the Kansai region!Once again, thank you for sharing your experience with us.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfectly located. Excellent service and great facility.
Séjour de 4 nuits en mars 2024
Réponse de Cross Hotel Osaka le 21 mai 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review. We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chances to visit Osaka, we are very much looking forward to welcoming you back again soon.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Ah Hoon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Cross Hotel Osaka le 21 mai 2024
Dear Valued Guest,Greetings from Cross Hotel Osaka! Thank you for choosing us for your accommodation in Osaka and taking time to write review. We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

john

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location lots to do in the area. The rooms are also great. Wasn’t even bothered by the construction outside.
Séjour de 3 nuits en mai 2024
Réponse de Cross Hotel Osaka le 21 mai 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your delightful review.We are extremely delighted to know that you were satisfied with our location and the room.Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc. If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Everett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right in the center of all the action.
Séjour de 5 nuits en mai 2024
Réponse de Cross Hotel Osaka le 21 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very happy to hear that you enjoyed your stay with us.Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, cafes and a bunch of sightseeing spots, such as Osaka Castle, Universal Studio Japan and so on.If you have any chance to come back to Japan, we will gladly greet you in Cross Hotel Osaka again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Igor, Santa Ana

Séjour de 1 nuit en mai 2024
Réponse de Cross Hotel Osaka le 21 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you another time!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Juihsiang, Taipei City

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place with extremely friendly staff offering wonderful service
Séjour de 1 nuit en mai 2024
Réponse de Cross Hotel Osaka le 21 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very glad to hear that you are satisfied by our staff and the quality of our service.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. We are very much looking forward to welcoming you again in near future.　Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Olivia

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Right next to Dotonburi. Perfect location. Great shopping, night life, dinning options etc.
Séjour de 5 nuits en mai 2024
Réponse de Cross Hotel Osaka le 21 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Ah Hoon

Voyage en famille
Les points forts : Personnel et service
The staff were friendly and helpful. They helped us store our luggage before check-in time Excellent location, near Dotonbori and Shinsaibashi Shopping Street. The lounge access with free drinks and snacks from 3pm- 9pm daily
Séjour de 3 nuits en mai 2024
Réponse de Cross Hotel Osaka le 13 mai 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your delightful review.We are glad to hear that you are satisfied with your recent stay. As you mentioned, the lounge is open daily, but last orders are taken at 9:30 p.m. and the restaurant closes at 10:00 p.m.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Once again, we highly appreciate you for sharing your precious experience with us.We hope to see you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Ah Hoon

Voyage en famille
Les points forts : Personnel et service
The staff were friendly and helpful. They helped us store our luggage before check-in time Excellent location, near Dotonbori and Shinsaibashi Shopping Street. The lounge access with free drinks and snacks from 3pm- 9pm daily
Séjour de 3 nuits en mai 2024
Réponse de Cross Hotel Osaka le 13 mai 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very honored to hear that you were satisfied with our service, location and the lounge.As you mentioned, the lounge is open daily, but last orders are taken at 9:30 p.m. and the restaurant closes at 10:00 p.m.We will continue our effort to provide the best service to all our guests.Once again, we highly appreciate you for sharing your precious experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my favourite hotel that I stayed at during my trip in Japan. Modern large room with large bathroom and soft mattress with excellent bedding. Not claustrophobic and plenty of room to layout your luggage. The cleaning of the rooms are based on your request using magnetic signs you can post on your door.
Séjour de 4 nuits en avril 2024
Réponse de Cross Hotel Osaka le 13 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are happy to hear that you enjoyed your stay with us.Lots of your kindness and positive comments encourage us very much.We will continue our effort to provide the best service to all our guests.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

8/10 Bien

Caitlin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a room with three twin beds for two nights. Great location, clean, well appointed rooms, comfortable beds. A bit small with the third bed in there, but we were hardly in the room so it wasn’t a big deal.
Séjour de 2 nuits en mai 2024
Réponse de Cross Hotel Osaka le 13 mai 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your delightful review.We are glad to hear that you are satisfied with your recent stay. Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, cafes and a bunch of sightseeing spots, such as Osaka Castle, Universal Studio Japan and so on.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

8/10 Bien

May Ann

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for shopping, restaurants and subway!
Séjour de 3 nuits en mai 2024
Réponse de Cross Hotel Osaka le 13 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with your recent stay. Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc. If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

8/10 Bien

NGAR YING

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
房間燈光太黑， 有待改善 職員有善
Séjour de 2 nuits en avril 2024
Réponse de Cross Hotel Osaka le 9 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We appreciate your warm words about our staff.However, we apologize for the inconvenience about the room light.If we have a room renewal, we will refer to it in the future.Thank you again for your valuable feedback. We hope we will have another opportunity to see you at Cross Hotel Osaka!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Sunil, Sydney

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the best hotel in Osaka.. just steps away from all the actions in Dotonbori.. Staff and service is excellent..Breakfast is probably one of the best, they had plenty of options for western and Japnese food..Rooms are big in sizes as compared to other hotels..highly recommmend this hotel for stay in Osaka..
Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 7 mai 2024
Dear Valued Guest, Thank you very much for your recent stay with us and taking time to share your review.We are so delighted to have your wonderful comments and do appreciate you recommended our hotel to other travelers. Especially, your word, "One of the best hotel in Osaka" is a great encouragement for us.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel right in the middle of osaka. Very close to all the shopping and food areas. A little bit of a walk to the closest station but no problem with that as it was all flat.
Séjour de 2 nuits en avril 2024
Réponse de Cross Hotel Osaka le 6 mai 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. Location is one of the attractive points of our hotel.Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

8/10 Bien

CHISATO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
良かった
Séjour de 1 nuit en avril 2024
Réponse de クロスホテル大阪 le 6 mai 2024
親愛なるお客様この度はクロスホテル大阪にご宿泊いただき誠にありがとうございます。快適にお過ごしいただけたご様子をお伺いし大変嬉しく存じます。今後もお客様にご満足いただけるよう、スタッフ一同より一層の努力をして参ります。今後ともクロスホテル大阪をご愛顧賜りますようお願い申し上げます。お客様のまたのご来館をスタッフ一同心よりお待ちしております。クロスホテル大阪

10/10 Excellent

Starla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is really clean, nice and well kept. Staff are nice but need to learn more English to accommodate tourists. I’m glad I purchased the dinner and breakfast with my booking accommodations as there are no restaurants close by. We enjoyed our experience with Japanese traditional dinner and breakfast. The food was good and the presentation is impeccable. Overall we enjoyed our stay and will recommend this place to others.
Séjour de 2 nuits en avril 2024
Réponse de Cross Hotel Osaka le 1 mai 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.We are so delighted to have your wonderful comments and do appreciate you recommended our hotel to other travelers.However, we apologize for the inconvenience caused by the lack of English support.All the staffs will make further efforts to improve their English skills and we will do our best more to make you comfortable in next time you stay with us. Thank you again for your valuable feedback.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Abby

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 30 avr. 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We always strive to deliver the best experience for our guests, so we are very pleased that you found our hotel great.We will continue our effort to provide the best service to all our guests.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was amazing
Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 30 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Cassandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was convenient and modern. Staff were always lovely and helpful.
Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 29 avr. 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very honored to hear that you were satisfied with our location and service.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future! Sincerely yours,Cross Hotel Osaka

6/10 Satisfaisant

lauren

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
The hotel is fine nothing super special about it. Our room faced the street on the 6th floor and it was extremely loud. There is construction going on overnight on the street outside for the next year and I woke up to sirens many times. Our friends stayed on a higher floor and weren’t as bothered.
Séjour de 1 nuit en avril 2024
Réponse de Cross Hotel Osaka le 29 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We apologize for the noise disturbances you encountered. We will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable and honest feedback.We sincerely hope to have the opportunity to welcome you back again with a further positive experience in your future stay.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Bryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, however it was extremely noisy. The windows did not provide any sound barrier and you could hear everything outside as if you were outside
Séjour de 2 nuits en avril 2024
Réponse de Cross Hotel Osaka le 29 avr. 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.However, we apologize for any inconvenience caused by the noise from the street we are facing.It is difficult to update the room immediately, it might not be solved sooner but we will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable feedback.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a lovely hotel that is close to the nightlife area of Osaka. My only criticism is that we were flying late at night and there is nowhere for you to have a shower and change e.g a gym and the toilet available are downstairs and are small.
Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 25 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Eldinn

Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 21 mai 2024
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.Thank you very much for spending your precious time to share your experiences. If you have any chance to come back to Japan, we will gladly greet you in Cross Hotel Osaka again.We are looking forward to seeing you another time!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Tina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect corner room looking over the Main Street. Great location right near Dotonburi. Staff were very helpful. Would definitely stay again.
Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 25 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you were satisfied with our location and service.Your good comments are much appreciated and the word, "would definitely stay again" is a great encouragement for us. We hope to welcome you back in the near future!Sincerely yours,Cross Hotel Osaka

8/10 Bien

Lan

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Cross Hotel Osaka le 25 avr. 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka.We are glad to hear that you are satisfied with your recent stay. We will continue to strive to provide the highest level of service to all of our guests.We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka

6/10 Satisfaisant

Thomas

Les points forts : Propreté et personnel et service
I stayed in a Superior Room facing the street. I can hear all kinds of noise during the night - the ambulance, music, car horning etc. It is hard to sleep for those who are sensitive to noise.
Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 25 avr. 2024
Dear Valued Guest,Thank you very much for choosing Cross Hotel Osaka and taking the time to share your feedback about your stay with us.We apologize for any inconvenience caused by the noise from the street we are facing.It is difficult to update the room immediately, it might not be solved sooner but we will look into ways to enhance sound insulation to reduce any disturbances.Thank you again for your valuable and honest feedback.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Cross hotel is a block away from the river in Dintonbori. It is walkable to many restaurants and six minutes to Namba Station. We were in the 14th floor and we had a beautiful view of the river and Don Quijote.
Séjour de 5 nuits en avril 2024
Réponse de Cross Hotel Osaka le 15 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very happy to hear that you enjoyed your stay with us.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.Once again, thank you for sharing your experience with us.We are very much looking forward to welcoming you again soon!Sincerely yours,Cross Hotel Osaka

10/10 Excellent

ross

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en avril 2024
Réponse de Cross Hotel Osaka le 15 avr. 2024
Dear Valued Guest,Thank you for staying at Cross Hotel Osaka and for your perfect rating feedback.We are pleased to hear that you were satisfied with the location of our hotel which is easy access to not only the "Glico Man sign” at Dotonbori but also wide variety of shops and restaurants.Location is one of the attractive points of our hotel.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Shaun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel good breakfast selection, location great for food, transport and the dotobori
Séjour de 5 nuits en avril 2024
Réponse de Cross Hotel Osaka le 15 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are delighted to hear that you are satisfied with our breakfast and the location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Fiona

Voyage en couple
Les points forts : Équipements
The staff was absolutely amazing. Everyone was so friendly and so helpful. Room was excellent and very clean. The perfect location in Dotonbori.
Séjour de 3 nuits en avril 2024
Réponse de Cross Hotel Osaka le 11 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very pleased to hear that you had a pleasant stay and that you have complimented our staff.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. We are very much looking forward to welcoming you again in near future.　Sincerely yours,Cross Hotel Osaka

8/10 Bien

Amber

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Cross Hotel Osaka le 7 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

8/10 Bien

Anna

Voyage en famille
Great base for a visit to Osaka. I. A very busy area with lots of shops and restaurants close. Easy to access public transport. Nice hotel with good breakfast selection.
Séjour de 2 nuits en mars 2024
Réponse de Cross Hotel Osaka le 4 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you were satisfied with our location and the breakfast.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Cross Hotel Osaka le 3 avr. 2024
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.Thank you very much for spending your precious time to share your experiences. If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome location, friendly and helpful staff, afternoon evening free snack and drinks area. Breakfast ok, tends to get busy 8-9am, particularly strong for Japanese options but Western not quite as good, includes sausage, bacon, but not to my taste, however egg and toast were good. French toast available and good. You collect bath salts etc in reception and use in the excellent and well equipped en-suite bathroom. Overall will happily stay again, especially because of the location.
Séjour de 5 nuits en mars 2024
Réponse de Cross Hotel Osaka le 3 avr. 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are delighted to hear that you are satisfied with our location, service and lounge.However, we apologize that the breakfast did not meet your expectations.We will continue to brush up our breakfast menu to further satisfy our guests, and we hope you will visit us again next time.Thank you again for your valuable feedback. We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jonnalee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Cross Hotel Osaka le 3 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. The entire staff will continue to make every effort to ensure that everyone has a pleasant stay.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Ophir

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is located in a prime location and has a super friendly staff.
Séjour de 2 nuits en mars 2024
Réponse de Cross Hotel Osaka le 1 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are delighted to hear that you are satisfied with our location and service.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jessica, Katy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 3 nuits en mars 2024
Réponse de Cross Hotel Osaka le 1 avr. 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.It is a pleasure to read that you "Everything was great". Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. Once again, thank you for sharing your experience with us.We look forward to serving you again.Warm regards, Cross Hotel Osaka

10/10 Excellent

Shen Jin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really liked this place. Spacious room but you have to call to request for luggage stands. They have it, just ask. Staff were friendly and welcoming. The air system was a bit weird tho, either too cold or too hot. Even fan setting was cold. And its hard to control the temperature properly. No English channels except CNN. Shower for spacious. Amenities at lobby. Location is great! Loved how close it was to the Shinsaibashi shopping street and also Dotonburi. Short walk to Namba station. Note: there are construction works in the front of hotel now, so be sure to request a room not facing the front directly. Didnt hear any construction sounds though. Will definitely recommend and stay again!
Séjour de 3 nuits en mars 2024
Réponse de Cross Hotel Osaka le 1 avr. 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted that you are satisfied with our location, room size, service and bathroom.However, we apologize for the inconvenience caused by the air system.We will share your comments with our management team for future improvement. Thank you very much for your valuable feedback.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards, Cross Hotel Osaka

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel right in the heart of Dotonbori!
Séjour de 2 nuits en mars 2024
Réponse de Cross Hotel Osaka le 29 mars 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Xiu Xian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was amazing. Right next to Dontonburi. They warned us about construction noise in advance but we didn't hear much of it while we were in our room. The rooms were much larger than the one we had in Tokyo so we were so happy. It was also conveniently located between 2 train stations. We did do laundry while we stayed there. Coin laundry is a 4 minute walk and 24 hours. Hotel also has luggage shipping service available. I would stay there again. Price was great. Location was great. Staff was nice. Couldn't ask for more
Réponse de Cross Hotel Osaka le 28 mars 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review. We would also like to thank you from the bottom of our hearts for the many warm compliments you have expressed to us.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.Once again, thank you for sharing your experience with us.We are looking forward to welcoming you back to Cross Hotel Osaka in the near future! Sincerely yours,Cross Hotel Osaka

8/10 Bien

asghar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located in a very plush, central and convenient location however being along the main road there is car, motorcycle and other noised during the night.
Séjour de 4 nuits en mars 2024
Réponse de Cross Hotel Osaka le 28 mars 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.However, we apologize for the noise from the street we are facing.If you have another opportunity, we will do our best to make your next stay more comfortable.Thank you again for your valuable feedback.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff giving great services.
Séjour de 2 nuits en mars 2024
Réponse de Cross Hotel Osaka le 28 mars 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very glad to hear that you are satisfied by our staff and the quality of our service.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka