I am sorry to hear that you had cleanliness issues and our front desk, there was a communication issue with our front desk that has been addressed, as well as the cleanliness issue. We are truly sorry for this and will make sure that this does not occur again.

We are so glad to hear that you enjoyed your stay and look forward to welcoming you back again one day soon!

I am sorry that you feel so terribly about the conditions of the townhome. We take our reviews very seriously and have checked into every issue that you have described while you were in the home and did correct the issues and did find that the other issues you reported were not valid.

I am sorry to have received a very low review when the amenities were rated high. What could we have done better?

Estamos tão felizes que você aproveitou a sua estadia e estamos ansiosos para recebê-lo de volta em breve!

We are so happy you enjoyed your stay! We look forward to welcoming you back soon!

Thank you for your feedback. We are glad that you enjoyed the home and all that it has to offer. We work very hard to think of everything that can make your stay feel right at home. We hope you come see us again for any future stay in the Disney area!

Thank you for your feedback. We work very hard to ensure all our homes are clean and offer all the comforts of home. Please come back to stay with us again for any future stay you plan in the Disney area!

Thank you for your feedback! We work very hard to ensure our homes exceed each guest's expectations. We hope you choose us again for any future stays in the Disney Area.

Thank you for your feedback. We are glad that you and your family have enjoyed your stay with us. We hope to see you again soon!

We would love to hear about your experience. I am sorry that we have been rated so low. Can you tell me what we did wrong?

I am sorry you have rated this property so low. Can I ask why?

Yes, Windsor Hills Resort is a wonderful resort for families. We look forward to your return!

We are so happy that you enjoyed your stay! Looking forward to your next visit!

Dear guest, we are very sorry to hear that you did not have a great experience at our home, however sometimes there are things out of our control, I did look at your reservation and did see that the Ac was working properly and we did fix all the other issues within a few hours of your report. Again I know for some guests having a credit card is an issue but it is the only way we can protect our homes from malicious guests or frauds. I apologize and please let us know if we can do anything else for you.

Bom dia, por favor aceite as nossas desculpas por isso, voce poderia nos dizer onde voce pediu o late check out? Grata, Ana

Thank you for your response. We glad you enjoyed your stay!

Gracias! Esperamos que vuelvan pronto!

Gracias por su respuesta - estamos contentisimo que la pasaron bien! Los esperamos para su proxima visita! Mil gracias!

Thank you for your feedback. I am sorry to hear about the issues that you have experienced with the AC system. We have since replaced this unit's AC as well as made some updates. We do offer an express check-in option for you to complete your check-in in advance online so your family can go directly to the property and skip the office visit altogether. I hope you decide to give us another chance as we can only grow from each review we receive for our home. Thank you for your time.

Thank you for your feedback. I am sorry to hear about the experience that you had with us. Since your stay, we have extended our office hours to 9 AM - 7 PM and also offer an express check-in option that allows you to complete registration in advance so you and your family can skip the office visit altogether. We do also have an afterhours emergency line in case of any questions or concerns after office hours. Our company policy to ensure that each guest issue that is reported is rectified within 24 hours. I apologize for the inconvenience that you experienced and have made a lot of updates to our procedures that I feel would exceed your expectations after the last few years. With every review, we continue to grow and improve. Thank you for your time and hope you give us another chance to turn your experience with Global around.