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Avis sur Hilton Orlando/Altamonte Springs

4 out of 5
Hilton Orlando/Altamonte Springs
350 S Northlake Blvd, Altamonte Springs, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 602 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 211 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1006." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Maryse

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de John V. le 20 mars 2020
Maryse, Thank you for staying with us and providing feedback about your recent stay. We are pleased that you enjoyed your stay with us. We look forward to seeing you on your next trip.

8/10 Bien

christophe

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2019

10/10 Excellent

Tasha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly
Séjour de 1 nuit en mai 2024

10/10 Excellent

Debra

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location.
Séjour de 1 nuit en mai 2024
Réponse de Atorres le 20 mai 2024
Thank you for your response. We are happy to know you had a great time. Please come back again.

10/10 Excellent

Heather

Voyage en couple
Les points forts : Équipements
Amy was amazing, as she checked us in. She was very kind and made us feel welcome. We enjoyed our conversation with her about FSU. The room was spotless, the property was lovely and close to everything! We had a great stay!
Séjour de 1 nuit en mai 2024
Réponse de Atorres le 20 mai 2024
Thank you for your response. We are happy to know you had a great stay. Please come back again

6/10 Satisfaisant

Johanna

Les points forts : Équipements
wouldve been better if it had free breakfast
Séjour de 1 nuit en mai 2024
Réponse de Atorres le 15 mai 2024
Thank you for your review and feedback. We do have a separate charge for breakfast but we also have packages online that include breakfast. We do ensure this transparency on our website. We are hopeful you will join us again in the future.

10/10 Excellent

Willie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Food Was Excellent & The Hotel Is Very Quiet & Cozy.
Séjour de 1 nuit en mai 2024
Réponse de Atorres le 15 mai 2024
Thank you for a great review and we hope to see you again soon!!!

10/10 Excellent

Rajesh

Séjour de 1 nuit en avril 2024
Réponse de Atorres le 15 mai 2024
Thank you for a great response and we hope to see you again in the future.

10/10 Excellent

Jasmine

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy
Séjour de 1 nuit en mai 2024
Réponse de Atorres le 13 mai 2024
Thank you for your recent stay with us. We are hopeful that you will continue to travel with us in the future.

10/10 Excellent

Julia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was perfectly clean and efficient for our needs
Séjour de 3 nuits en mai 2024
Réponse de Atorres le 13 mai 2024
Thank you for your recent stay, We are happy to hear you gave us a 5. We are hopeful that you will visit us again in the future.

10/10 Excellent

Ferdows

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 2 nuits en mai 2024
Réponse de Atorres le 11 mai 2024
Thank you for your response

8/10 Bien

Gregory

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I was very disappointed that the staff denied my family the continental breakfast on the premise we used a third party app to book the room. That's not what was advertised or explained during check-in.
Séjour de 2 nuits en mai 2024
Réponse de Atorres le 10 mai 2024
Thank you for giving us the feed back. We are very sorry to hear about the issue with breakfast. This is a separate charge for all guest. We hope that you had a safe travel and hope to hear from you soon.

8/10 Bien

Rodney

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No place to charge an EV on site
Séjour de 1 nuit en mai 2024
Réponse de Atorres le 8 mai 2024
Hello and thank you for your feedback. I am truly sorry that our location is unable to provide EV charging stations at the moment. We hope you had a great stay and we hope to see you again soon

6/10 Satisfaisant

Laura

Voyage en famille
Les points forts : Personnel et service
The hotel is nice, but our room smelled like mold.
Séjour de 3 nuits en avril 2024
Réponse de Atorres le 8 mai 2024
Hello and thank for your recent stay with us. We are sorry to hear about the issue you had in your room. I have forwarded this to our housekeeping department and we are sure to make any corrections needed

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Atorres le 8 mai 2024
Thank you for your feedback. We are happy to know that you enjoyed your stay and we are hopeful you will come back again

8/10 Bien

Tag

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Staff very nice. Breakfast sign was hidden. Ironing board was broken and almost useless. Very clean though.
Séjour de 1 nuit en avril 2024
Réponse de Atorres le 2 mai 2024
Thank you for you rrecent stay and feedback. We are hopeful you will visit us again in the future

10/10 Excellent

Jesse

Séjour de 2 nuits en avril 2024
Réponse de Atorres le 2 mai 2024
Thank you for a great score. We hope that you will revisit again in the future.

6/10 Satisfaisant

Orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good
Séjour de 2 nuits en avril 2024
Réponse de Atorres le 26 avr. 2024
Thank you for your feedback and we hope you come back again

10/10 Excellent

Lauren

Les points forts : Infrastructures et conditions de l’hébergement
The hotel was clean and quiet. Exactly what we were looking for.
Séjour de 1 nuit en avril 2024
Réponse de Atorres le 26 avr. 2024
Thank you for your feedback and we hope you come back again

2/10 Horrible

Lucas

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The AC is very noise
Séjour de 1 nuit en avril 2024
Réponse de Atorres le 26 avr. 2024
Sorry for the issue you had with the AC. We will be sure to correct the issue for the next guest

8/10 Bien

Gavin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was nice overal clean, the staff i had very little interactions but the ones i did have were very pleasant the only 2 knocks i had was that the outelts by my bed was loose and if i plugged one charger in amd then the other they both wouldnt charge. So i had to find the other outlet across the room. And the last one i get it is for safety of the staff but when you come in late the side entrance door wouldn't let you in and you had to walk halfway around the building to get in but otherwise was a great stay and will be back again soon
Séjour de 3 nuits en avril 2024
Réponse de Atorres le 8 mai 2024
Thank you for your feedback. We are happy to hear that most of your stay was great. We are hopeful in the future you will come again.

4/10 Médiocre

Lourdes

Séjour de 2 nuits en avril 2024
Réponse de Atorres le 13 mai 2024
Thank you for your recent stay and survey. We are sorry we did not provide a 5 but we are hopeful you will continue to travel with us in the future

2/10 Horrible

REYNALDO

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room smelled humid because the condensation of the ac kept accumulating in the rug. The hotel needs a renovation asap
Séjour de 2 nuits en avril 2024
Réponse de Atorres le 21 avr. 2024
Hello and thank you for your feedback. We are truly sorry to hear about your experience. I have sent this review to all departments so we can make the necessary changes to assist our future guest

4/10 Médiocre

Lourdes

Les points forts : Propreté et personnel et service
Staff did a great job in communicating back in a timely manner. Property had no water at night for me to shower at night after a full day at work, which was a terrible experience!
Séjour de 1 nuit en avril 2024
Réponse de Atorres le 26 avr. 2024
Sorry for the terrible experience with the water. We will notify our engineering team to correct the issue

4/10 Médiocre

Manuel, Lima

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
On our first morning we found a roach in the shower. We called the operator and she said that someone would come to the room. Two hours later I had to killed and cleaned as I need it to go out. As I was going out I approached the reception, mention the issue and the clerk didn't seem to care. I have photos to prove.
Séjour de 3 nuits en avril 2024
Réponse de Jaclyn Lorigan General Manager le 16 avr. 2024
thank you for bringing this to our attention; we have shared this feedback with our Executive Management team to help improve. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Can walk to Ross in less than 15 minutes. Staff was friendly. Room was clean and modern. Concierge texted me so I could get immediate help with anything
Séjour de 2 nuits en avril 2024
Réponse de Jaclyn Lorigan General Manager le 15 avr. 2024
Thank you for your recent stay with us and for your feedback. We hope you stay with us again soon!

10/10 Excellent

Shaquanah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Jaclyn Lorigan General Manager le 16 avr. 2024
Thank you for staying with us and sharing your experience feedback!

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, spacious, cable with Hbo. Angel good nice customer service.
Séjour de 2 nuits en avril 2024
Réponse de Jaclyn Lorigan General Manager le 15 avr. 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Loudwige

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Jaclyn Lorigan General Manager le 15 avr. 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jaclyn Lorigan General Manager le 15 avr. 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Kiriaki

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and the staff are wonderful. My only issue was no microwave in the rooms
Séjour de 5 nuits en mars 2024
Réponse de Jaclyn Lorigan General Manager le 15 avr. 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon! We are adding microwaves to our suites and corner king rooms; as well we do offer microwaves in the F&B outlets for guests.

6/10 Satisfaisant

Monis

Voyage d’affaires
Les points forts : Propreté et équipements
Room was missing microwave and the AC was very loud (literally ran like a motor)
Séjour de 1 nuit en avril 2024
Réponse de Jaclyn Lorigan General Manager le 15 avr. 2024
Thank you for your recent stay and feedback. We are in the process of adding Microwaves to all of our suites and corner king rooms; we do offer microwaves in the F&B outlets to guest.

8/10 Bien

Fabiola

Séjour de 4 nuits en mars 2024
Réponse de Atorres le 21 avr. 2024
Thank you for your response. We value your opinion and hope to see you again.

10/10 Excellent

Cynthia, coraopolis

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Jaclyn Lorigan General Manager le 2 avr. 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 Bien

Shar'Breona

Séjour de 1 nuit en mars 2024
Réponse de Jaclyn Lorigan General Manager le 2 avr. 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

6/10 Satisfaisant

Patrick

Didn’t like the attach room doors
Séjour de 3 nuits en mars 2024
Réponse de Jaclyn Lorigan General Manager le 2 avr. 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 Excellent

Alfred

Séjour de 1 nuit en mars 2024
Réponse de Jaclyn Lorigan General Manager le 15 avr. 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great
Séjour de 3 nuits en mars 2024
Réponse de Jaclyn Lorigan General Manager le 18 mars 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

6/10 Satisfaisant

JUDIANNE, Clearwater

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I found a dead roach in the fridge and room wasn’t clean
Séjour de 1 nuit en mars 2024
Réponse de Jaclyn Lorigan General Manager le 2 avr. 2024
Thank you for your feedback our Executive team is reviewing this and we apologize for the inconveniences.

6/10 Satisfaisant

Robert Aylin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed and pillows were nice, a/c was extremely loud sounded like a tractor when turning on. Overall was ok, decent rate…
Séjour de 2 nuits en mars 2024
Réponse de Jaclyn Lorigan General Manager le 18 mars 2024
Thank you for your recent stay and feedback. We apologize for the inconvenience you may have experienced as our AC units do run differently than home AC units; which does make the noise sound louder.

6/10 Satisfaisant

Robert, Apopka

Les points forts : Propreté
My least favorite thing about my stay was that they do not offer breakfast and the cafe downstairs is unappealing and over priced. The pool is right next to I4 highway and was small, unimpressive, and overcrowded with kids. Rooms were clean and the bed was comfortable, but overall not up to the level one would expect from a Hilton.
Séjour de 2 nuits en mars 2024
Réponse de Jaclyn Lorigan General Manager le 18 mars 2024
Thank you for your recent stay; we apologize for the inconvenience you may have experienced as we certainly do try to live up to our guest expectations.

6/10 Satisfaisant

Kenneth, St. Petersburg

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
No microwaves. No privacy in bathroom with barn door style door.
Séjour de 2 nuits en mars 2024
Réponse de Jaclyn Lorigan General Manager le 18 mars 2024
Thank you for your recent stay and feedback.

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jaclyn Lorigan General Manager le 18 mars 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 Excellent

Ana

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Jaclyn Lorigan General Manager le 18 mars 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 Excellent

Jedi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Jaclyn Lorigan General Manager le 2 avr. 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 Excellent

Rochelle, MADISON

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Area of ice machine had a very bad oder, smell of rotting milk Website said heated pool, but it was definitely NOT heated
Séjour de 4 nuits en mars 2024
Réponse de Jaclyn Lorigan General Manager le 18 mars 2024
Thank you for your recent stay and feedback.

4/10 Médiocre

Lana

Séjour de 4 nuits en mars 2024
Réponse de Jaclyn Lorigan General Manager le 2 avr. 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 Excellent

Fernando, Homestead

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great and quiet!
Séjour de 2 nuits en février 2024
Réponse de Jaclyn Lorigan General Manager le 18 mars 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

8/10 Bien

Elvira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location. I didn't like the shower no hot water only like warm.
Séjour de 1 nuit en février 2024
Réponse de Jaclyn Lorigan General Manager le 27 févr. 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Kawaisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Jaclyn Lorigan General Manager le 27 févr. 2024
Thank you for staying with us and your most recent feedback :) We hope to have you back real soon.