Maison Familiale, 5 chambres | Salle de séjour | Télévision
Vérifier la disponibilité

Avis sur Bella Vida Resort

3.5 out of 5
Bella Vida Resort
1172 Marcello Blvd, Kissimmee, FL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 27 avis sur 73." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 73." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 73." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 73." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 73." "

7,6/10

Propreté

6,4/10

Personnel et service

8,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Chane

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very Clean. Nice and quiet area. Comfortable living accommodations
Séjour de 7 nuits en octobre 2023
Réponse de Ronald le 22 oct. 2023
Dear Chane,Thank you so much for taking the time to share your feedback about your recent stay at our vacation home. We're thrilled to hear that you found the place to be very clean and enjoyed the quiet area. It's always a pleasure to offer comfortable accommodations to our guests.We appreciate your kind words and hope to welcome you back for another stay in the future. If there's anything you need or any questions you have, please don't hesitate to reach out.Best regards,Ronald

10/10 Excellent

Chloe

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This place was amazing and perfect for our vacation!
Séjour de 5 nuits en octobre 2023
Réponse de Ronald le 14 oct. 2023
Hello Chloe,We're so happy to hear that you found our vacation home amazing and perfect for your getaway! It's always great to know that our guests are having a fantastic time. We appreciate your feedback and would love to welcome you back for another memorable stay in the future.Best regards,Ronald ACO Vacation Homes

8/10 Bien

Sean L., Washington DC

Les points forts : Propreté
Great stay!
The house was great. We would definitely stay here again. The minor issues we had we reached out to Management and they were fixed. We only wish the spa and pool temperature was hotter. The house was clean smelled fresh the only issues we had was the spiderwebs in the ceilings. It wasn’t worth calling Management for, however the cleaning staff should pay more attention to those details. We also wish the screens around the pool we’re fixed because the frogs and lizards continued to come in. We know this is part of nature however if the screen was fixed they wouldn’t have came in as much but again we felt as though this wasn’t something to reach out to Management about. We would definitely stay at this house again and we had an a great time!
Séjour de 4 nuits en juin 2021

8/10 Bien

Pedro

Voyage en famille
Les points forts : Propreté et confort de la chambre
Family vacation
This was a family vacation to orlando theme parks. We enjoyed staying at this house but a few things could had been better for example we were really looking forward to the house pool but it was dirty. Also the room with the bunk bed was uncomfortable to sleep in because it didn’t have a mattress.
Séjour de 5 nuits en juin 2021
Réponse de Ronald le 14 juil. 2021
It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

8/10 Bien

Vu

Voyage en famille
Les points forts : Propreté
Great place. Their was no hot water. Bad communication.
Séjour de 3 nuits en mars 2021

10/10 Excellent

chasity

Voyage en famille
Les points forts : Propreté et confort de la chambre
LIT
Beautiful place me and my family enjoyed ourselves. We couldn’t find the trash cans so we put everything in trash bags and piled them up! My kids loved the pool I wish we could’ve made it to the clubhouse but overall very lovely!
Séjour de 2 nuits en octobre 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Équipements
The ceiling was in poor condition as I looked at it the moment I walked in the door.
Séjour de 2 nuits en octobre 2020

2/10 Horrible

Andrea

Voyage en famille
Very disappointed
For me to pay almost $800 I was very disappointed. I arrived Friday May 22 and left May 25, the first day I arrived the house seemed very beautiful but as the stay went on I got more disappointed. Saturday the next morning I woke up everything in the refrigerator was bad b due to the refrigerator not working so I tried to call the number given to me so it could get fixed, also to tell them some of the other problems we were having, as well as letting them know so I don’t get charged,WHICH I DID ANYWAY.While being on the phone with them I got hung up on 3 times and then when I finally got ahold of someone the power I’m the house goes out. I let them also know that issue, I was told help would come. That day no one showed up but Sunday someone did. He told us the refrigerator was broken and I also asked him to turned off the heat in the pool because it’s very uncomfortable we can’t swim in it, come to find out the pool was set at 100 degrees that’s why we couldn’t enjoy the pool. So I got the house until Monday and we couldn’t enjoy he pool until Sunday night.
Séjour de 3 nuits en mai 2020

10/10 Excellent

Silvia

Voyage en famille
Les points forts : Propreté et confort de la chambre
It was a great experience. My kids really enjoyed the pool. Th house was very nice and clean. The stores, restaurants were near by.
Séjour de 3 nuits en mars 2020
Réponse de Ronald le 26 mars 2020
Hello It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en mars 2020
Réponse de Ronald le 26 mars 2020
Hello It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

6/10 Satisfaisant

Mirtha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Casa mal cuidada
A casa deixou muito a desejar. A limpeza é péssima! Ao utilizarmos a cozinha, identificamos que as louças estavam sujas dentro do armário e as poucas panelas que tem na casa panelas são um nojo. A sala de jantar foi necessário apertarmos os parafusos da mesa de jantar para ela não cair, estava bamba. Na sala de estar/tv a sujeira impera, tivemos a necessidade de afastarmos o sofá para pegar um pen drive que havia caído e nos deparamos com um monte de sujeira, resto de comida, papel e poeira. A Casa possui 4 quartos, porém o quarto com a cama de casal no piso superior estava impossível de dormir devido ao cheiro de mofo. A roupa de cama da suíte master estava mal lavada, chegamos na casa e parecia que alguém havia acabado do dormir na cama, estava tudo amaçado. O ralo do box da suite master estava entupido. Deixaram um pano sujo e molhado dentro de uma banheira na área de serviço. O mobiliário da área da piscina precisa ser trocado, meu marido ao sentar em uma cadeira quase se machucou, pois ela estava totalmente podre.
Séjour de 10 nuits en janvier 2020
Réponse de ACO Vacation Homes Time. le 24 janv. 2020
Ola Sra Mirtha; Ficamos muito tristes em saber sobre esses inconvenientes encontrados durante a sua estadia, porem mais ainda porque a senhora nao nos informou sobre. Acabo de checar a sua reserva, nao tem nenhum registro de ligacao, tambem por busca pelo seu email, nenhum email enviado referente ao assunto. Nos temos um otimo time de manuntencao e limpeza prontos para atender as requisicoes dos nossos guests quando qualquer problema e reportado. De qualquer forma mais uma vez pedimos sinceras desculpas pelo ocorrido, lhe agradecemos imensamente pelo feedback ele sera encaminhado para gerencia e os problemas encontrados serao com certeza solucionados para os proximos guests e claro se a senhora nos der uma segunda oportunidade sera um prazer receber a senhora e sua familia novamente. Um forte abraco.

10/10 Excellent

Aristides

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente casa
Excelente casa, bem localizada, próximo ao Wallmart (1,5 km), recepção 24 horas. A casa estava super limpa, tudo perfeito. O check in é super fácil.
Séjour de 6 nuits en novembre 2019

4/10 Médiocre

Jamar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay Away
Horrible Horrible Horrible! The resort itself looks nice on paper, but wow we’re we disappointed! Garbage around the front entrance! Gnats/bugs swarming around the front door! Water on the kitchen floor due to a leak from the ceiling caused by water leaking from the A/C vents on the second floor! A/C went out on 1st night! Upstairs carpet drenched with water from A/C vent! Dirty pool! Nail holes in the wall! 1 stopped up toilet! Now the pool was cleaned on day 2! Someone also went in and turn the A/C unit completely off to let it “defrost” while we were out! They didn’t turn it back on so it was extremely hot when we got back to the rental! Imagine that after a long hot day at Disney! I had to complain several times about the soaked area of carpet on the second floor! Someone came in on day number 4 while we were out and plugged up a dehumidifier and a couple of fans! Problem is when returned later that night everything was still hooked up, and running! Loud, large items in the middle of the hallway that I had to disconnect, and move out of the way! On day five we heard “from our bed” the worker/workers “without notice” gathering their equipment from the hallway! They happily let themselves in, and out without notice! That was our first and last time staying there!
Séjour de 8 nuits en juillet 2019
Réponse de ACO le 31 juil. 2019
Thank you for bringing this to our attention. We apologize for the experience you've had at the property.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2019
Réponse de ACO le 27 juin 2019
Thank you! We look forward to seeing you again.

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2019
Réponse de ACO le 27 juin 2019
We are working everyday to improve customer experience.

8/10 Bien

Christina

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice
Everything was nice. We had some problems with the plumbing but we resolved these issues ourselves. Maintenance came into fix an issue which we never called about the day before we were leaving.
Séjour de 7 nuits en mai 2019
Réponse de Leo le 21 mai 2019
Hello Christina, thanks for sharing your experience with us. We really appreciate it.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area nice quite beautiful we really enjoyed ourselves
Séjour de 3 nuits en avril 2019
Réponse de Leo le 30 avr. 2019
Wohoo! Thanks for your amazing review.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is beautiful. Parking is not a problem. Security 24/7, but the property had damages that I had to go constantly take pictures of to send to ACO through email. The air conditioners was set at 73 degrees & it couldn’t be lowered. I would spend the day out & when we would get back, we wanted to have a good nights rest. Instead we had to get up to shower so that we could cook off because it was too hot. The rug upstairs was soaked when we arrived & it never dried. There was a leak in the kitchen ceiling & the toilet in the main bathroom wasn’t working right. If the toilet paper finishes will you are there, you must go purchase some because there is only the one roll in the bathrooms. I was looking for a getaway to be free of stress, but instead I was stressing about all the things that weren’t working or already broken when I got there. ACO really need to inspect the homes before renting it out. I felt very uncomfortable.
Séjour de 5 nuits en avril 2019
Réponse de Leo le 1 mai 2019
Thanks for sharing your feedback, if you can please send us an email because this feedback came out as anonymous and we can't submit an investigation. Thanks once gain.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 6 nuits en mars 2019
Réponse de Leo le 1 avr. 2019
Thanks for your feedback.

4/10 Médiocre

Voyageur vérifié

Séjour de 6 nuits en mars 2019
Réponse de Leo le 1 avr. 2019
Thanks for your feedback.

8/10 Bien

Roberto, Araraquara

Les points forts : Propreté et confort de la chambre
Boa
Muito boa a casa ,necessita de uma manutenção mais pontual , certas coisas estão envelhecendo e não foram trocadas ... Mais no geral a casa é muito boa e aconchegante.
Séjour de 13 nuits en février 2019
Réponse de Leo le 6 mars 2019
Thanks for sharing with us your experience.

4/10 Médiocre

William

Les points faibles : Propreté et personnel et service
Place was dirty spent first night cleaning. Paid to have pool heated that did not happen. Wifi did not work our whole stay. Called ACO multiple times issues never resolved
Séjour de 6 nuits en février 2019
Réponse de Leo le 26 févr. 2019
Hello William, We apologize for this inconvenience. Thanks for letting us know

6/10 Satisfaisant

aura

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Muy buena pero hay que corregir detalles
Muy buenas vacaciones recibí muy buenas atenciones por parte de hoteles.com cómo también de ACO. pero la casa tiene varios detalles que corregir. Cómo la llave del lavaplatos está dañada también una poceta está dañada el aire acondicionado no enfría bien la puerta de malla de el patio está rota la parrillera no enciende automáticamente hay que ponerle fuego y en varias oportunidades me queme un horno eléctrico de la cocina no funciona. Detalles vitales para la comodidad de lo que se paga
Séjour de 9 nuits en novembre 2018

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2018

4/10 Médiocre

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NO. Just no. Disgusting dirty. Unsafe
Terrible. Place was gross. When we showed up we noticed the entire house/carpet was covered in stains so we checked the bedding. Looked like bodily fluids stains in every comforter/ sheet. Some pubic hairs. Giant booger pasted on the wall. Two bedrooms the electricity kept turning off. Worst part was somebody came into the house while we were out. We weren’t notified or anything. We came home to find a ladder in the middle of the living room, just frightening to think IF we left our teenage daughter home alone while we went out to get food or something. There was no explanation/ reason given why somebody obviously came in the house when we were gone. Hotels.com should take this property off their site. Rental company was impossible to get in touch with (we tried to contact about the cleanliness and somebody coming into the house) no reply. They make you pay the “cleaning” fee, though they obviously don’t clean it before or after you check in.
Séjour de 4 nuits en septembre 2018

10/10 Excellent

NATHANIEL

Fantastic accommodations
Séjour de 4 nuits en août 2018

10/10 Excellent

Claudenison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Experiência Bella Vida Resort
Local incrível. As fotos condiziam com 100% do que encontramos. Casa 100% equipada. Só não deu totalmente satisfeito com a limpeza pois achamos alguns cabelos nas camas.
Séjour de 7 nuits en août 2018

8/10 Bien

Rosibel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2018

8/10 Bien

Voyageur vérifié

Séjour de 5 nuits en juillet 2018

2/10 Horrible

Rodrigo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Péssima opção!!!
Péssimas condições de limpeza..... casa escura, velha com roupas de cama sujas e rasgadas e meias sujas na área de serviço! Chegamos tinham lixos na porta sem recolher e espalhados pela entrada principal que assim ficaram por toda nossa estadia, já que lá eles recolhem lixos soltos! Decepção total!!!
Séjour de 9 nuits en mai 2018

10/10 Excellent

HERNANDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

ISABELLA

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Boa experiência
Casa confortável, piscina estava aquecida de acordo com combinado, toalhas e roupa de cama boas, edredons velhos. Cama de casal precisa Trocar o colchão. Máquinas funcionavam muito bem (roupa e louça) Limpeza bem abaixo do esperado.
Séjour de 5 nuits en janvier 2018

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aco Bella Vida resort
Where can I begin? Well let’s just say my husband and I spent our weekend killing roaches. The place wasn’t clean and the office will charge you 200$ for a cleaning fee. NEVER AGAIN!!!!!!!
Séjour de 2 nuits en février 2018

2/10 Horrible

angel, pensilvania

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
This place was disgusting , human hair all over the place, on the bed ,pillows bathroom. We contacted them and after we explained the situation they sent a cleaning crew, however it took for ever for them to arrive. The most interesting part is that they charged us for a cleaning fee after we completed the reservation and we couldn't cancel it. After their apology they said that they were going to refund cleaning fee, but until this point which it has being longer than a month, they kept my money.
Séjour de 2 nuits en décembre 2017

10/10 Excellent

Yelitza , Miami, FL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean place and in a beautiful area.
Had a great experience. Rental claimed to be closer to the parks but the rental was not as close as they claimed.
Séjour de 2 nuits en janvier 2018

10/10 Excellent

MARILU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
consejo para mejorar el servicio
la unidad como tal es excelente lo unico que no me gusto fue que despues que hice la reserva nos informa de un cargo por concepto de limpieza lo ideal es que lo coloquen en el precio antes de reservar todo lo demas excelente
Séjour de 3 nuits en janvier 2018

2/10 Horrible

Kandi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible customer service and hidden fees
There are additional fees that come with this rental, which weren't specified on Expedia. This part really made me frustrated, because I had already paid and there was still a service/cleaning fee that was not disclosed to me until a MONTH after I had made reservations. By this time, even if I were to cancel the reservation, I would not get the full amount of refund back. Not only this, but they required me to send in pictures of my ID and credit card (front and back), which I found very shady. I did not like this at all, but they refused to send additional information regarding the check-in process if these documents were not sent in. And to top everything off, I was told that I would receive check-in details the day before checking in, but that did not happen. On the day that I was supposed to check-in, I sent an email to them stating that I had not received any information regarding check-in to the rental house, and since I had paid for that day I should be given the information, and the response I had gotten was that I needed to sent pictures of my credit card (which I had already sent and had been confirmed by the reservation person that everything was in). So I quickly took pictures of my card and sent it to them, and then I got the information I need. And, just an FYI, this all happened while I was boarding my plane to Orlando.
Séjour de 6 nuits en décembre 2017

8/10 Bien

Karla

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Casa excelente, mas a administração deixou a desejar quando fiz a reclamação sobre um chuveiro estragado e, apesar de prometida manutenção imediata, não foi tomada nenhuma providência

6/10 Satisfaisant

Dontrell, Kissimmee FL

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting
The room was not cleaned properly. They made me pay a fee of $195.00 for cleaning fee and taxes. Which i did agree on but, come to find out the room wasn’t cleaned properly to begin with. There were dirty underwear underneath bed. Also, on sheets in another. On top of that when i asked for my fee to refunded they stated no because the grill was dirty. Not to mention we “never” used a grill. That goes to show there was another thing that wasn’t clean. You’ve tried to find everything in their power to not refund me. But, it will not be the end of it. Just be cautious when booking with this company.
Séjour de 2 nuits en décembre 2017

6/10 Satisfaisant

Megan

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en décembre 2017

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
Okay experience
Took them a long time to process and respond to emails. Fee is rediculous. One of the beds was already broken. Communication was poor. A lot of extra charges that are absolutely rediculous. Overall would not recommend this to friends or family.
Séjour de 2 nuits en décembre 2017

8/10 Bien

Juanita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2017

2/10 Horrible

Temekka F.

Scammers and a rip off
The house it's self is nice but the company is a rip off and their customer service is the worst.
Séjour de 2 nuits en novembre 2017

4/10 Médiocre

sarah williford

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
extortion
I did not spent much time in the room but I have been charged for many things. I was promised I was paid in full when I was clearly not. then I was charged an additional $22 outside of the $230 cleaning charge die to "stained" towels. we did nothing to cause towels to be stained nor did we spend hardly any time at the house at all. I will NEVER use this company again!!
Séjour de 3 nuits en novembre 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
not Worth staying at you pay more then they say.
They over charge you. If you want to have heater in the pool they charge, you want to use the bbq grill they charge, you pay a fee for a house cleaner but they expect you to throw out the trash and more so what does the cleaner do? They charge a fee of $180 not reasonable. The staff horrible. Stella, was just so rude and has no professional manners on how to handle any customer. She told me that even if a hurricane would come you can’t cancel because they will charge you the stay. Absolutely horrible service.. they didn’t give me the code to enter until 3 hours before arrival time and lied saying they sent it twice. Hidden fees watch out for them.
Séjour de 2 nuits en octobre 2017

2/10 Horrible

Julio, Miami

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never Again
We had to evacuate due to Hurricane Irma. Price was reasonable btwn 3 families. Booked late the night prior to check in. On our way, we still had yet to receive instructions to our room bc we still had not receive their "terms of use" contract together w/ their "discretionary", cleaning fee (ranging from $140-$170) without it, you cannot access the house. Finally charged $192 (w/tax) for a cleaning fee (they clean after you leave). Emailed and called to let them know we did not agree to their extraneous terms; they would not refund the amount paid to expedia, bc we only have a window to cancel 6-7 days prior (we booked the night before) with ACO. Delia and other staff were very curt and rude on the phone. We walked on "egg shells" during the entire stay. You couldn't lower the a/c pass their allowed 70-74 degrees; upstairs was hot at night. You can't move any furniture around (ex. they had pool chairs and tables inside garage, we had to bring them out to sit outside, then bring them back inside garage). If toilets clogged for any reason, they pass the cost to you. No "excessive" garbage or they charge you. If you use grill, you have to clean or charged (back wall of grill was blackened/smoked). They ask you leave used towels inside washer. Yet, downstairs a/c vent LEAKED, coffee pot was mildewed, microwave handle was broken, hoops on bball game inside garage were broken, pots and pans were filthy black; the list goes on. Our entire family will never book with ACO again.
Séjour de 2 nuits en septembre 2017

10/10 Excellent

aura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excelente
totalmente agradable excelente
Séjour de 15 nuits en juillet 2017

2/10 Horrible

Marlene, houston

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad customer cervices.
I did not like the cervices and you pay for cleaning and you have to remove trash and place it in the cans and you have to wash dishes. The charges for cleaning and weavers are to mach.
Séjour de 4 nuits en août 2017

10/10 Excellent

Vinicius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente casa para férias, acomoda 8 pessoas!
A hospedagem foi ótima. A casa é maravilhosa como nas fotos, carpete novo, tudo limpo, bem decorado. Ponto negativo: Comunicação péssima com a ACO. Não mandaram o e-mail como combinado sobre o check-in, tivemos que perder uma manhã e ir ao escritório (difícil localização). O atendimento não foi excepcional, mas logo o problema foi resolvido, e recebemos a senha para entrar na casa. Voltaria a reservar e indico a amigos, mas pediria a Hoteis.com para tentar resolver essa questão da comunicação.
Séjour de 6 nuits en juin 2017

8/10 Bien

luciano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Família Orlando 2017
Muito bom, alguns problemas rotineiros com a casa mas tudo resolvido pelos administradores.
Séjour de 17 nuits en juin 2017