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Avis sur Oakland Marriott City Center

4 out of 5
Oakland Marriott City Center
1001 Broadway, Oakland, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 594 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 220 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 64 avis sur 1004." "

9,2/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Crystal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Director of Rooms Operations le 24 mai 2024
Dear Crystal, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Oakland Marriott City Center; we look forward to seeing you again soon. Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Solomon kassa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service
Séjour de 2 nuits en mai 2024
Réponse de Director of Rooms Operations le 20 mai 2024
Dear Mr. Kassa, It was a pleasure reading your review of Oakland Marriott City Center. We have a devoted team whose top priority is making sure every guest receives the thoughtful and attentive service they deserve. We look forward to sharing your compliments with them. We hope to see you again soon.Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Vernice

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have been staying at this hotel for 30 years. It is beautifully upgraded. Downtown Oakland is not the vibrant place it used to be unfortunately, but this hotel property is a constant bright spot in the area. My late husband and I spent many a romantic weekend here and the expansive view of Oakland from the City facing rooms is still a beautiful sight to take in.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Elisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like our room very much and the bed is very comfortable!
Séjour de 1 nuit en mai 2024

8/10 Bien

Muizz

Nice property
Séjour de 2 nuits en mai 2024
Réponse de Director of Rooms Operations le 15 mai 2024
Dear Muizz, Thank you for the great review of Oakland Marriott City Center! We appreciate your comments about our design and ambiance. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon!Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

bonnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Thursday through Sunday Valet Staff were excellent 5/9-12/2024. They were all professional and courteous. Working constantly to park and retrieve cars. The Door man wan nice as was cleaning staff
Séjour de 3 nuits en mai 2024

10/10 Excellent

Rasoul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 2 nuits en mai 2024

8/10 Bien

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
j
Séjour de 1 nuit en mai 2024
Réponse de Director of Rooms Operations le 13 mai 2024
Dear John, Thank you for taking the time to post a nice rating of Oakland Marriott City Center. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Kelly O'ConnellDirector of Rooms Operations

8/10 Bien

Hanifa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent stay.
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 11 mai 2024
Dear Hanifa, Thank you for the kind rating! It is always exciting to know that we exceeded most of your expectations; we are glad you enjoyed your stay. It was a pleasure hosting your visit to Oakland Marriott City Center, and we hope to see you again soon. Kelly O'Connell,Director of Rooms Operations

10/10 Excellent

Coin

Les points forts : Équipements
Good
Séjour de 1 nuit en avril 2024

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant and efficient staff; lovely bar and restaurant on premises if you wish to have a convenient meal.
Séjour de 4 nuits en avril 2024
Réponse de Director of Rooms Operations le 10 mai 2024
Dear Laura, Thank you for choosing to stay at Oakland Marriott City Center and sharing your experience. We are delighted to know you were pleased with our courteous associates and excellent on-site bar and restaurant. It was a pleasure to host you, and we look forward to your return visit. Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Erik, Oakland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a nice property.
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms Operations le 28 avr. 2024
Dear Erik, Thank you for the great review of Oakland Marriott City Center! We appreciate the flattering comments about our design and ambiance. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon!Kelly O'Connell,Director of Rooms Operations

8/10 Bien

Bassam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
park with valet and pay$60, otherwise your car won’t be safe
Séjour de 1 nuit en avril 2024
Réponse de Director of Rooms Operations le 24 avr. 2024
Dear Bassam, Thank you for choosing Oakland Marriott City Center and sharing your experience. We deeply regret your disappointment with the parking charge. This fee is listed on our website, and we will share your comments appropriately. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We hope to have another chance to provide a better experience in the future. Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Andrea

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was in town for an event. The hotel staff was very friendly and helpful. I felt very safe. No issuing with parking and we enjoyed room service. *Only small issue and I didn't advise the front desk our refrigerator didn't work.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Cindy

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the property. Didn’t feel safe walking too far from the property.
Séjour de 2 nuits en avril 2024
Réponse de Director of Rooms Operations le 22 avr. 2024
Dear Cindy, Thank you for choosing Oakland Marriott City Center and sharing your experience. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Demetrius

Great
Séjour de 1 nuit en avril 2024

8/10 Bien

Dain

Séjour de 1 nuit en avril 2024
Réponse de Director of Room Operations le 15 avr. 2024
Dear Dain, We are thrilled you had an excellent stay at Oakland Marriott City Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Jennifer, Long Beach

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing and accommodated me by checking me in very early. Great room and right across the street from Bart station, so accessible to public transportation. Great food options closeby. Try to get a room with a view of the bay: the higher the floor the better! I was in the 20th floor! The best part was their customer service and I would highly recommend and will definitely stay there again.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was really nice
Séjour de 1 nuit en avril 2024

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the professional staffer, especially the security guards. They made me feel very welcome. The food at the hotel restaurants was tasty but high priced.
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms Operations le 17 mars 2024
Dear Mary, Thank you for choosing Oakland Marriott City Center and sharing your experience. We have a devoted team whose top priority is making sure every guest receives the thoughtful and attentive service they deserve. We are also happy to know you enjoyed your dining experience and that you had a great stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

jose

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to book but construction around the building and one ways can be confusing if you are not familiar with the area
Séjour de 1 nuit en janvier 2024
Réponse de Oakland Marriott City Center le 24 mars 2024
Dear Jose,Thank you for taking the time to review our property. We are glad that you found booking an easy process. We hope to host you again in the future!

10/10 Excellent

Martha

Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms Operations le 23 mars 2024
Dear Martha, Thank you for the perfect rating. We are glad you had a wonderful time at Oakland Marriott City Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Arturo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en mars 2024
Réponse de Director of Room Operations le 3 mars 2024
Dear Arturo, Thank you for the great feedback! It is always exciting to know that we exceeded all your expectations; we are glad you enjoyed your stay. We hope you were able to experience the best of thriving Oakland with our convenient downtown location near top dining, nightlife, entertainment, and sporting venues. It was a pleasure hosting your visit to Oakland Marriott City Center, and we hope to see you again soon.Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Diana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked everything but seriously the parking should be included in the price. We were there 1 night and it was 45.00 to pay for parking. Not really excited about that.
Séjour de 1 nuit en février 2024
Réponse de Director of Room Operations le 3 mars 2024
Dear Diana, We are glad that you enjoyed your stay with us. However, we sincerely regret the disappointment that you had with our parking charges. Thank you for choosing Oakland Marriott City Center and we look forward to seeing you again very soon.Kelly O'ConnellDirector of Rooms Operations

2/10 Horrible

Jason

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had booked and paid for a king bed, instead was given two doubles. I call nonsense that Expedia “booked it wrong” with them. Unacceptable
Séjour de 3 nuits en février 2024
Réponse de Director of Rooms Operations le 26 févr. 2024
Dear Jason, Thank you for sharing your feedback. We regret the inconvenience you encountered regarding your reservation issues. If you made a booking through a third-party, prepaid site, you will need to make financial inquiries through them. We recommend that you contact them directly for a resolution regarding any billing concerns or inquiries. We appreciate your patience, and we hope you will revisit us whenever your travels you back this way.Kelly O'Connell,Director of Rooms Operations

10/10 Excellent

Evette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night family stay attending Chinese New Year
Staff are very accommodating to our schedules, granting us early check in and late check out, very safe and quiet; walking distance to beautiful Chinatown, restaurants ~self parking very convenient ~ one drawback is no WiFi for a hotel like Marriott in 2024👎 charging $15 for a day
Beautiful morning rainbow
Gorgeous night view
Séjour de 1 nuit en février 2024
Réponse de OMCC le 28 févr. 2024
Thank you for reviewing your stay with us and we are thrilled to hear you enjoyed everything! For your next stay, WiFi is complimentary for all of our Marriott Bonvoy members and we can share more!

10/10 Excellent

lori

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de OMCC le 28 févr. 2024
Thank you for staying with us.

10/10 Excellent

Gabriel

The staff was superb everyone including front desk, the valet, and cleaning services
Séjour de 1 nuit en février 2024
Réponse de OMCC le 28 févr. 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de OMCC le 28 févr. 2024
Thank you for the 10/10 review of your stay!

10/10 Excellent

Meghan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a great hotel and the door dashers arrive fast! The only down size is parking. It was $45 a night.
Séjour de 1 nuit en février 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 Excellent

Diego

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and the view from the room was fantastic.
Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms Operations le 5 févr. 2024
Dear Diego, Thank you for choosing Oakland Marriott City Center and sharing your experience. We are glad you liked our well-maintained hotel and that you enjoyed the amazing views from your accommodations. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Brianna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Doesn't serve breakfast
Séjour de 1 nuit en février 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 Excellent

Raquel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Flooded apt... and they saved the day
This was an emergency stay due to my apartment flooding. The Vallet and Staff were so good to me. Thank you so much
Séjour de 1 nuit en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 Excellent

Michael

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, wonderful staff, fantastic food.
Séjour de 3 nuits en janvier 2024
Réponse de Director of Rooms Operations le 1 févr. 2024
Dear Michael, Thank you for sharing about your stay at Oakland Marriott City Center. We appreciate the generous remarks and are glad you could enjoy our convenient, modern hotel that reflects the dynamic surroundings of downtown Oakland. We understand the importance of the details that make up a great stay and are happy knowing our prime location, courteous associates as well as food and beverages enhanced your visit with us. We hope to see you again soon!Kelly O'ConnellDirector of Rooms Operations

8/10 Bien

Thanh

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 Excellent

lori

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 Excellent

Regina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel. Clean and convenient
Séjour de 1 nuit en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

8/10 Bien

Amy

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Nice view, comfortable room, sketchy neighborhood
I really enjoyed the big window with a view of Oakland and downtown SF. The bed was comfortable and there is an onsite restaurant. Nice lobby. The security in the hotel was good but the surrounding neighborhood is rough (much more than just a couple of years ago). You really have to be careful walking in this neighborhood at night.
Séjour de 2 nuits en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center! We appreciate the beautiful picture of the view of The Bay and Oakland.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 Excellent

Ramon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff … very pleasing and professional. They made the stay well worth it.
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms Operations le 15 janv. 2024
Dear Ramon, It was a pleasure reading your review of Oakland Marriott City Center. We have a devoted team whose top priority is ensuring every guest receives the thoughtful and attentive service they deserve. We will share your compliments with them. Thank you for choosing us, and we look forward to your return visit. Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Rene

Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms Operations le 14 janv. 2024
Dear Rene, Thank you for the perfect rating. We are glad you had a wonderful time at Oakland Marriott City Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Kelly O'Connell Director of Rooms Operations

2/10 Horrible

James

Séjour de 1 nuit en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

10/10 Excellent

Kiani

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really nice room and affordable also a great location. Could easily get to hot spots in Oakland. Check in was smooth and valet parking very convenient.
Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms Operations le 9 janv. 2024
Dear Kiani, Thank you for writing a review about your stay at Oakland Marriott City Center. We are glad our location perfectly suited your travel plans and that you enjoyed our clean accommodations and valet service. It was a pleasure having you, and we look forward to hosting you again the next time you are in the area. Kelly O'Connell Director of Rooms Operations

10/10 Excellent

JAMES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff with easy checking in and out. Special notice to Ms Monica. Excellent customer service.
Séjour de 2 nuits en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

4/10 Médiocre

Eric

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Won't book this place again
We booked an hour to play Top Golf and it was a disaster. The woman who set us up, walked away without giving us complete instructions how to use the system and we wasted most of our time having to restart the game because it kept having us play the same hole over and over. When we finally got past this, we played two holes and the system reset itself. We finally gave up. The restaurant/bar was open for a few hours in the am and then again in the pm. This was true even on Sunday when there were football games on all day. The bartender told us it was management cutting labor costs. The room was hot and muggy even with the AC on. Pillows were the softest and least effective I have ever used. Cheap, cut corners at every point, not up to Marriot standards. Friends stayed at the AC Marriot and we visited their location. Would rather have stayed there. Hotels.com site said price would be $183 including tax. When I arrived, the charge was $226 and we had no incidental charges. Seems like the website should be able to calculate all fees in advance.
Séjour de 1 nuit en janvier 2024
Réponse de OMCC le 14 févr. 2024
Thank you for reviewing your stay and we apologize you did not experience a true Oakland Marriott City Center stay. We have followed up internally to ensure this does not re-occur.

10/10 Excellent

Shawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Property and friendly staff
Séjour de 1 nuit en décembre 2023
Réponse de OMCC le 14 févr. 2024
Thank you for staying with us at Oakland Marriott City Center!

2/10 Horrible

Alexander

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Initially I thought that I had lost my wallet. They want a physical card to charge incidentals. Their “solution” was to cancel the reservation and give me a refund, and turn me out onto the street at 9:30 in Oakland, California. I did eventually find my wallet at the bottom of my backpack so I did not get turned it into the street. But that there was a real danger of this happening is enough. This is the stupidest policy in the history of hospitality and I will not patronize this entire stupid chain for a long as I live. What is wrong with you people.
Séjour de 2 nuits en décembre 2023
Réponse de Director of Rooms Operations le 5 janv. 2024
Dear Alexander, Thank you for taking the time to evaluate your experience. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We regret we could not host you during this visit, and we can understand the frustration you faced. We hope to see you the next time your travels bring you to our area.Kelly O'ConnellDirector of Rooms Operations

6/10 Satisfaisant

Francisco

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Director of Rooms Operations le 4 janv. 2024
Dear Francisco, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Kelly O'ConnellDirector of Rooms Operations

10/10 Excellent

Trenton

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Réponse de Director of Rooms Operations le 8 févr. 2024
Dear Trenton, Thank you for the perfect rating. We are glad you had a wonderful time at Oakland Marriott City Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Kelly O'ConnellDirector of Rooms Operations