Avis sur Home2 Suites by Hilton Alameda Oakland Airport
Home2 Suites by Hilton Alameda Oakland Airport
1660 HARBOR BAY PARKWAY, Alameda, CA
Avis
8,8
Excellent
9,4/10
Propreté
9,0/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage d’affaires
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
2/10 Horrible
Daisy
1 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Daisy
Séjour de 1 nuit en avril 2024
Réponse de FrontDesk le 2 mai 2024
I'm sorry to hear that your experience fell short of your expectations... Please share your experience.
10/10 Excellent
Karen
20 avr. 2024
Karen
Séjour de 1 nuit en avril 2024
Réponse de GM-Nicoll le 13 mai 2024
Thank you for sharing your positive feedback! If you have any other comments or questions, feel free to let me know.
10/10 Excellent
ANGELA
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANGELA
Séjour de 2 nuits en avril 2024
Réponse de GM-Nicoll le 12 avr. 2024
It sounds like you had a wonderful experience during your stay! I'm glad to hear that the property exceeded your expectations and that you found the rooms spacious and well-equipped. It's also great that they accept pets, making it even more convenient for you. Thank you for sharing your positive feedback, and I hope you have the opportunity to visit again soon! If you have any other questions or need further assistance, feel free to let me know.
10/10 Excellent
Ruby
Voyage avec des animaux de compagnie, Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruby
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 10 avr. 2024
It sounds like you had a wonderful experience during your stay! I'm glad to hear that the property exceeded your expectations and that you found the rooms spacious and well-equipped. It's also great that they accept pets, making it even more convenient for you. Thank you for sharing your positive feedback, and I hope you have the opportunity to visit again soon! If you have any other questions or need further assistance, feel free to let me know.
10/10 Excellent
Aaron
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 2 nuits en mars 2024
Réponse de GM-Nicoll le 1 avr. 2024
It's great to hear that you had an amazing experience at the Home2 Suites in Alameda, CA, and that Priscilla and the entire staff provided excellent service. Thank you for sharing your positive feedback! If you ever need assistance with anything else or if you have any further comments, feel free to let me know. I'm here to help!
10/10 Excellent
Robin
31 mars 2024
Robin
Séjour de 1 nuit en mars 2024
Réponse de GM-Nicoll le 23 avr. 2024
I'm glad to hear you had a 5-star experience! If you have any more feedback or if there's anything else I can assist you with, just let me know!
8/10 Bien
Jena
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jena
Séjour de 2 nuits en mars 2024
Réponse de GM-Nicoll le 15 mars 2024
Thank you for sharing your experience! I'm glad to hear that overall you enjoyed your stay, despite the firmness of the bed. Your feedback about the bed's firmness is valuable. If you have any other questions or need further assistance, feel free to let me know!
10/10 Excellent
Shanee
Voyage en famille, Voyage d’affaires
9 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Shanee
Séjour de 1 nuit en mars 2024
Réponse de GM-Nicoll le 11 mars 2024
It's great to hear that you had a positive experience at the property and found it to be clean with helpful staff. If you have any other feedback or need assistance with anything else, feel free to let me know!
10/10 Excellent
Michael
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2024
Réponse de GM-Nicoll le 8 mars 2024
Great to hear that you had a positive experience! If you have any other feedback or need assistance with anything else, feel free to let me know.
10/10 Excellent
Miriam
20 févr. 2024
Miriam
Séjour de 2 nuits en février 2024
Réponse de GM-Nicoll le 20 févr. 2024
Thank you for your rating! If you have any further comments or if there's anything else I can assist you with, please feel free to let me know.
10/10 Excellent
Ann Marie
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ann Marie
Séjour de 2 nuits en février 2024
Réponse de GM-Nicoll le 20 févr. 2024
I'm glad to hear that you had an excellent experience! If you have any more feedback or if there's anything else I can assist you with, just let me know.
10/10 Excellent
sarah, FORTUNA
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sarah
Séjour de 1 nuit en février 2024
Réponse de GM-Nicoll le 20 févr. 2024
It sounds like you had a positive experience at the Hampton hotel, particularly enjoying the nearby bistro bar and the quietness of the room. If you have any other feedback or if there's anything else you'd like to share about your stay, feel free to let me know!
10/10 Excellent
Bruce
15 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 15 févr. 2024
Thank you for your feedback! If you have any further comments or if there's anything else we can assist you with, feel free to let us know. We're here to help!
6/10 Satisfaisant
DIANA
Voyage en couple
28 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
DIANA
Séjour de 2 nuits en janvier 2024
Réponse de GM-Nicoll le 29 janv. 2024
Thank you for sharing your detailed experience, and I'm sorry to hear that your anniversary celebration ended on a disappointing note. Miscommunication about late check-out and disturbances from housekeeping can indeed impact the overall experience. Your feedback provides valuable insights for the hotel to address such issues and improve their services. If you have any further comments or if there's anything specific you would like to share about the positive aspects of your stay, feel free to let me know.
8/10 Bien
Nicol
Voyage d’affaires
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicol
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 29 janv. 2024
Thank you for providing a rating. If there's anything specific you'd like to highlight or share about your experience that influenced your rating, feel free to let me know. Your feedback is valuable for both future guests and the hotel itself.
10/10 Excellent
Julio
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julio
Séjour de 3 nuits en janvier 2024
Réponse de GM-Nicoll le 26 janv. 2024
I'm glad to hear that you had a positive experience! If there's anything specific you enjoyed or if you have any additional comments about your stay, feel free to share. Your feedback is valuable!
10/10 Excellent
Miriam
21 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Miriam
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 22 janv. 2024
That's fantastic! If there's anything specific you enjoyed or if you have any comments you'd like to share about your experience, feel free to let me know. I'm here to help!
6/10 Satisfaisant
Joachia
Voyage en couple
12 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Joachia
Séjour de 8 nuits en janvier 2024
Réponse de GM-Nicoll le 13 janv. 2024
I appreciate your rating. If there's anything specific you'd like to share about your experience or if you have any questions, feel free to let me know. I'm here to help!
10/10 Excellent
Arthur
Voyage d’affaires
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arthur
Séjour de 1 nuit en janvier 2024
Réponse de GM-Nicoll le 8 janv. 2024
I'm glad to hear you had a fantastic experience! If there's anything else I can assist you with or if you have more feedback to share, please feel free to let me know.
10/10 Excellent
Voyageur vérifié
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en décembre 2023
Réponse de GM-Nicoll le 5 janv. 2024
It seems like you've rated your experience as a 10 out of 10. If you have any specific feedback or if there's anything else you'd like to know or share about your stay, feel free to let me know!
10/10 Excellent
Johannes
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Johannes
Séjour de 1 nuit en décembre 2023
Réponse de GM-Nicoll le 2 janv. 2024
Thank you for your rating! If you have any specific feedback or further comments about your experience, feel free to share.
10/10 Excellent
Jeffrey
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en décembre 2023
Réponse de GM-Nicoll le 29 déc. 2023
That's wonderful to hear! Friendly and helpful staff can truly make a stay more enjoyable. If there's anything specific you'd like to know or if you need further assistance, feel free to ask!
10/10 Excellent
Leonardo
28 déc. 2023
Leonardo
Séjour de 1 nuit en décembre 2023
Réponse de GM-Nicoll le 29 déc. 2023
It's fantastic to hear you had a wonderful stay! If there's anything else I can help you with or if you need further assistance, please feel free to let me know.
10/10 Excellent
Voyageur vérifié
Voyage en famille
27 déc. 2023
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de GM-Nicoll le 27 déc. 2023
That's fantastic to hear! If you have any other feedback or need assistance with anything else, please don't hesitate to let me know.
10/10 Excellent
Sigrid
18 déc. 2023
Sigrid
Séjour de 1 nuit en décembre 2023
Réponse de GM-Nicoll le 19 déc. 2023
Thank you for your rating! If there's anything else you'd like to share or if you have any specific questions, feel free to let me know.
2/10 Horrible
Cynthia
Voyage d’affaires
27 nov. 2023
Cynthia
Séjour de 1 nuit en novembre 2023
Réponse de GM-Nicoll le 2 déc. 2023
Hi Cynthia,I'm really sorry to hear about your car being broken into. Experiencing a break-in can be distressing and inconvenient. Remember to take care of yourself during this stressful time. If you need any further assistance or guidance, don't hesitate to seek help from local authorities or professionals who can support you through this situation.
2/10 Horrible
Cynthia
26 nov. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en novembre 2023
Réponse de GM-Nicoll le 28 nov. 2023
I'm really sorry to hear that your car was broken into. It can be a very distressing and violating experience. Report the break-in to the police as soon as possible. They can file a report, which might be necessary for insurance claims or future references. Remember to take care of yourself emotionally during this stressful time. It can be upsetting and frustrating to have your personal space violated. Please reach out me to directly if there is anything I can do for you.
10/10 Excellent
Ryan
Voyage en famille
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ryan
Séjour de 1 nuit en novembre 2023
Réponse de GM-Nicoll le 27 nov. 2023
That's great to hear! If you have any specific details about your stay that made it exceptional, feel free to share. Your feedback can be helpful for others considering this hotel.
10/10 Excellent
Amor
Voyage en famille
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amor
Séjour de 2 nuits en novembre 2023
Réponse de GM-Nicoll le 13 nov. 2023
It's great to hear that you enjoyed the location and found the room to be clean and modern. If you have any specific highlights or if there's anything you think could have been better, feel free to share. Additionally, if you have any questions or need further assistance, I'm here to help!
10/10 Excellent
David L.
Voyage en famille avec de jeunes enfants
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David L.
Séjour de 1 nuit en novembre 2023
Réponse de GM-Nicoll le 13 nov. 2023
It's great to hear that you enjoyed the location and found the room to be clean and modern. If you have any specific highlights or if there's anything you think could have been better, feel free to share. Additionally, if you have any questions or need further assistance, I'm here to help!
10/10 Excellent
Lucy
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucy
Séjour de 2 nuits en octobre 2023
Réponse de GM-Nicoll le 30 oct. 2023
It's good to hear that you found the hotel rooms nice, but I understand that the limited food options nearby can be frustrating, especially when the hotel's on-site options are also limited at times. If you have any specific questions or need further assistance, feel free to ask.
10/10 Excellent
Barry
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barry
Séjour de 2 nuits en octobre 2023
Réponse de GM-Nicoll le 23 oct. 2023
I'm glad to hear that you had a great experience! If you have any specific comments or details you'd like to share about what made your stay great, please feel free to let me know. Your feedback can be helpful for other travelers looking for a great place to stay.
10/10 Excellent
Kathleen
Voyage en famille
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BLUE ANGELS FUN & EXCITING WEEKEND
Kathleen
Séjour de 1 nuit en octobre 2023
Réponse de GM-Nicoll le 11 oct. 2023
It's wonderful to hear that you had such a relaxing and enjoyable stay at the hotel. Jovy and the staff seem to have made a positive impression on you, and it's always great to recognize excellent customer service. When you're ready to plan your return, don't hesitate to reach out to them. If you have any more questions or need assistance with anything else, feel free to ask. Your comfort and relaxation are a top priority!
8/10 Bien
Bing
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bing
Séjour de 1 nuit en octobre 2023
Réponse de GM-Nicoll le 6 nov. 2023
Thank you for your rating. If there are any aspects of your stay that you'd like to share or if you have any questions or need assistance with anything, please don't hesitate to let me know. I'm here to help!
10/10 Excellent
Tia
Voyage en famille avec de jeunes enfants, Voyage d’affaires
2 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tia
Séjour de 3 nuits en septembre 2023
Réponse de GM- Nicoll le 3 oct. 2023
I'm thrilled to hear that you and your family had such a positive experience at the hotel and found it exceptionally clean. Cleanliness is a crucial aspect of any hotel stay, and it's great to know that the staff at this hotel maintains a high standard. It's also wonderful that you're planning to return with your family; it sounds like you had a memorable and enjoyable stay. If you have any more feedback or experiences to share in the future, don't hesitate to do so. Enjoy your future stays!
8/10 Bien
Jane
Voyage en famille, Voyage avec des animaux de compagnie
11 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jane
Séjour de 1 nuit en septembre 2023
Réponse de GM-Nicoll le 25 sept. 2023
Thank you for sharing your experience. It's great to hear that you found the property clean and conveniently located. However, it's important to be cautious about car break-ins, as you mentioned. It's always a good practice to avoid leaving valuables in your vehicle, especially in areas where such incidents are known to occur.Your feedback about the evening/night staff not being the most responsive is valuable. This can help the hotel management identify areas for improvement in their service. If you have any further comments or questions, feel free to share them. Your input is appreciated!
10/10 Excellent
Jonathan
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en septembre 2023
Réponse de GM-Nicoll le 4 sept. 2023
Thank you for sharing your feedback about the water bottle fillers in the upper hallways. It's great to hear that you appreciated this convenient feature during your stay. Staying hydrated is important, and these fillers can be a valuable amenity for guests.If you have any more comments or if there's anything else you'd like to share or inquire about, please feel free to do so. We're here to ensure that your future stays are just as enjoyable, and your feedback is greatly appreciated.
10/10 Excellent
Anne
24 août 2023
Anne
Séjour de 1 nuit en août 2023
Réponse de GM-Nicoll le 4 sept. 2023
Thank you for your perfect rating! We're delighted to hear that you had such a wonderful experience during your stay. If you have any more comments or if there's anything else you'd like to share or inquire about, please feel free to do so. We look forward to providing you with another excellent experience during your future stays!
10/10 Excellent
Leanne, Clovis
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
20 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leanne
Séjour de 1 nuit en août 2023
Réponse de Nicoll- GM le 21 août 2023
Thank you for your glowing review of the property! It's wonderful to hear that you love this location and find it safe and secure. The proximity to the airport and the lack of plane noise are added bonuses. The fact that it's situated in a quieter business district on weekends adds to the charm.We appreciate your compliments about the staff's friendliness and the overall cleanliness of the property. Your kind words motivate us to continue providing excellent service.We look forward to welcoming you back on your next visit. If you ever have more feedback or any specific requests, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities!
6/10 Satisfaisant
Daisy
18 août 2023
Les points forts : Personnel et service
Daisy
Séjour de 1 nuit en août 2023
Réponse de Nicoll-GM le 21 août 2023
Thank you for providing a rating of 3 out of 5 stars for your experience. If you have any specific comments or feedback about your stay that contributed to this rating, please feel free to share. Your input is valuable and helps us understand areas where we can improve to provide a better experience for our guests. We hope to have the opportunity to serve you better in the future.
10/10 Excellent
DK
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DK
Séjour de 1 nuit en juillet 2023
Réponse de GM- Nicoll le 31 juil. 2023
Thank you for staying with us and for the positive feedback. We started charging for parking in the beginning of this year. Our apologies of you were not aware of the parking fee. We hope you consider staying with us again. We look forward to welcoming you back in the future.
10/10 Excellent
Rodolfo
Voyage d’affaires
21 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rodolfo
Séjour de 1 nuit en juillet 2023
Réponse de GM- Nicoll le 31 juil. 2023
Thank you for staying with us and for the positive feedback. We look forward to welcoming you back.
10/10 Excellent
Jason, San leandro
Voyage en couple
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en juillet 2023
Réponse de GM- Nicoll le 31 juil. 2023
Thank you for staying with us and for the positive review. We look forward to welcoming you back soon.
10/10 Excellent
Phat
18 juin 2023
Phat
Séjour de 1 nuit en juin 2023
Réponse de GM- Nicoll le 31 juil. 2023
Thank you for the awesome review, We are thrilled you enjoyed your stay with us. We look forward to welcoming you back.
10/10 Excellent
Kathleen
23 mai 2023
Kathleen
Séjour de 1 nuit en mai 2023
6/10 Satisfaisant
Voyageur vérifié
21 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not so sure about this place, dont think ill come
Voyageur vérifié
Séjour de 2 nuits en mai 2023
10/10 Excellent
Ronald
2 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay - Wonderful Breakfast
Ronald
Séjour de 1 nuit en avril 2023
Réponse de Home2 le 3 mai 2023
Good morning and thank you for choosing our hotel for your stay, we appreciate all of your good comments and feedback. We hope to see you soon again.
10/10 Excellent
Craig
Voyage en famille avec de jeunes enfants
2 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en mai 2023
Réponse de Home2 le 3 mai 2023
Good morning and thank you for choosing our hotel for your stay, we appreciate all of your good comments and feedback. We hope to see you soon again.
8/10 Bien
Nina
Voyage en famille
2 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nina
Séjour de 2 nuits en avril 2023
Réponse de Home2 le 3 mai 2023
Good morning and thank you for choosing our hotel for your stay, we appreciate all of your good comments and feedback. We hope to see you soon again.